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Opiniones de OYO The Royal Hotel

3 out of 5
OYO The Royal Hotel
Railway Street, Gateshead, England

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 39 de 138 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 50 de 138 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 138 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 138 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 138 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

6.4/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The furnitures are too old. The bathroom is too small and the pressure of the shower is not good enough. The terrible aspect is that the building is too close to the road, and the noise coming from the passing vehicles is very uncomfortable. The worst of it all is that the room/the bed vibrates whenever bus or big vehicle pass the building, and I felt unsafe and uncomfortable through out my stay. I suggest that government needs to look at the spot of the road that causes the buses and big vehicles to vibrate the building while passing. Honestly, I felt very unsafe, very uncomfortable and very unhappy staying in this hotel.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were all very friendly and really enjoyed my stay here for the week.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was amazing will be coming back soon
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Gerarde Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very cheerful, polite and friendly staff. Room was very comfortable. I didn't go out really, but saw endless streams of buses to the Newcastle area passing by immediately outside where there was a convenient bus stop
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Gregory

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not recommended
My stay at this hotel was an absolute nightmare, the noise from music playing at full volume downstairs right up to the small hours of the morning was deafening. The hotel appeared un maintained, dirty and looks nothing like in the photos. Did not sleep a wink on Friday and Saturday night. #nosleepfridaysaturdaynight.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Laura

Viaje familiar
Le gustó: Servicio y personal
Staff is welcoming and friendly. (They dont even mind repeating 😂 because that accent hits hard..). Those room pictures that are posted here are nothing that, our was. Cleaning could be a little bit detail oriented.. Above the coffee table, on the ceiling, were cobwebs. Bathroom, - the water pressure was bad, the hot water heats up very slowly. The walls were with plastic boards in which there were holes. It was scary to take the shower, because if you need to hold on walls, then you can demolish. No heater there, bathroom was ice cold. I had previous experience in UK with bathroom water pressure, so that wasnt suprise. Location is alright. (Stores, such as ALDi & Metrocentre are 20min walk). It's quiet at night. Beds comfortable. It would be nice if small upgrade be done to apartments and update the location information on google maps because we were circling around private sites almost for an hour..
Respuesta de Maria, el 6 nov. 2023
Pleased to hear your kind words of gratitude, Laura! We are going to do our best to never fail to impress you every time. Regards, Maria

8/10 Bueno

Arnaud

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Noah, el 6 nov. 2023
Thank you for your appreciation, Arnaud! We hope to give you a consistent service every time. Regards, Noah

10/10 Excelente

Wai yu

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel recommendations
The room is small, but comfortable. The staffs in the reception are polite and helpful, but the driver of the shuttle bus is normal.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023

6/10 Aceptable

Helen

Viaje familiar
Ok
The room they initially moved us to was different from the room i paid for and it was noisy and it had bad drainage at the bath tub,we couldnot sleep all night because of the noise but the hotel staff said he cant do anything till morning when manager arrives,i called in the morning and spoke to the manager he moved us to the room i initially saw when i was booking,the room the manager moved us to the next morning was more comfy and quiet, the staff were polite,a tiny bone like pin punctured my right leg near the bathroom so they need to check the carpets to make sure no bones or sharp objects.
Se hospedó 3 noches en agosto de 2023
Respuesta de Maria, el 12 sept. 2023
Hey, Helen! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Maria

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Christopher! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Ava

8/10 Bueno

James

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Great budget option.
Good value for the money. Super friendly and helpful staff. Would happily stay again
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Peter

Se hospedó 2 noches en agosto de 2023
Respuesta de Maria, el 12 sept. 2023
Sorry for the inconvenience, Peter! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

10/10 Excelente

William

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Kerry

Viaje familiar
Le gustó: Servicio y personal
Easy to get to would of be nicer if they were doing food also
Se hospedó 1 noche en julio de 2023
Respuesta de Eva, el 29 jul. 2023
Hi, Kerry! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

8/10 Bueno

Graeme

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No complaints will defo use again
Se hospedó 1 noche en julio de 2023
Respuesta de Barbara, el 15 jul. 2023
Hey, Graeme! Thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Barbara

4/10 Malo

Stephane

No le gustó: Limpieza y condiciones de la propiedad
Pictures very inaccurate. Room filthy. Shower extremely mouldy. Toilet didn’t work. Not acceptable even at that price.
Se hospedó 1 noche en julio de 2023
Respuesta de Joey, el 15 jul. 2023
Sorry for the trouble caused, Stephane! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

8/10 Bueno

Colm

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charming Hotel with pub.
Nice little Hotel in Gateshead area around 7 minute drive from Newcastle Center. Single room was large with sink and tea and coffee facilities. Comfortable bed and room was clean. The only major gripe I had was the shared shower which had virtually no water pressure.
Se hospedó 3 noches en junio de 2023
Respuesta de Dewi, el 15 jul. 2023
Hi, Colm! Thank you for sharing this. We will definitely rely on your suggestions to ensure quality results in the future. Have a nice day! Regards, Dewi

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, friendly staff
Down to newcastle for the rugby stayed at the royal hotel for one night. On arrival the people there could not have been more helpful and friendly, as we were away for the rugby and would not be back unitl late we were allowed to register early and collect the keys from the bar on our return. Bit of a climb to the rooms, my room was comfortable and plenty of room. Only down side was not a great deal of pressure from the shower other than that i will be using the hotel again. Bus stop right outside the hotel with a regular into town every 15 minutes or so at a cost of £2.
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara, el 15 jul. 2023
Thank you for your comment, Stephen! We will pass this on to our team responsible to improve your experience with us. Regards, Barbara

4/10 Malo

Patrick

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Ava, el 31 may. 2023
Hi, Patrick! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Bueno

KENNETH

Le gustó: Servicio y personal y comodidad de las habitaciones
I only stayed a week. Friendly staff.
Se hospedó 7 noches en abril de 2023
Respuesta de Ammy, el 13 abr. 2023
Thanks for the positive rating, Kenneth! Hope to welcome you again soon. Regards, Noah.

10/10 Excelente

keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2023
Respuesta de Ammy, el 13 abr. 2023
Hi, Keith! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
😩
Worst bed I’ve ever slept in, now back home in agony on painkillers my back is so bad. Unbelievable really haha Not a bad gaff for someone like me who travels the country an has to pocket for his own hotels, this type of place is the backbone of the U.K. serving us grafters with cheap digs etc Wouldn’t dream of taking ya bird here like or family, the shower upstairs didn’t even work I had to shower in the gym for a few nights. Even so, the gaff was ok for the price I can’t moan but wow that single bed has absolutely wrote me off
Se hospedó 2 noches en marzo de 2023
Respuesta de Lisa, el 1 abr. 2023
Hi, Guest! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

8/10 Bueno

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent value for money
Very comfortable bed and large room. Just by the bus stop into Newcastle town. Excellent value for money 💰
Se hospedó 3 noches en marzo de 2023
Respuesta de Ammy, el 23 mar. 2023
Hi, Tina! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excelente

Phil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Very old school looking venue but having character helps
Se hospedó 1 noche en febrero de 2023
Respuesta de Ava, el 2 mar. 2023
Hi Phil! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel >n a lane & 1st reaction was ih know what have we done, once inside it was a lot bigger tban we expected, 2 bars, pool table & outside area, room clea & tidy, will go back
Se hospedó 1 noche en febrero de 2023
Respuesta de Eva, el 7 feb. 2023
Hi Paul! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excelente

Geoffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place bit dayed clean friendly staff would stop again
Se hospedó 4 noches en noviembre de 2022
Respuesta de Ammy, el 27 dic. 2022
Hi, Geoffrey! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Deanna

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel experience in my lifetime! Avoid at any cost you will regret it immensely if you visit. Should have expected this when local taxi driver asked me if I was really staying at the OYO Royal and followed up with an exasperated why?! Checked in, wifi didn't work on top floor. Told something must be wrong with my phone, tablet, laptop. No heating in room, it was freezing had to sleep in my clothes, told it was working downstairs. Finally no hot water or water pressure. Told it will work in the next 10 minutes, no surprises it didn't. Went down to reception, at least the front reception lady was nice only thing worth one star. Called the hotel chain multiple times for a solution. Kept getting diverted to other operators that didn't speak English or placed on hold and then hung up on. As I arrived late I couldn't find any other hotels to move to as if there was the option I'd be out of here in a heartbeat. Everything screams scam. Save your money and your sanity.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Eva, el 19 nov. 2022
Hi, Deanna! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 Terrible

AJAYAKUMAR, Feltham

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very bad
Se hospedó 2 noches en octubre de 2022
Respuesta de Eva, el 19 nov. 2022
Hi, Ajayakumar! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

8/10 Bueno

Chris

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
One night stay
Hotel quite clean but good value despite no breakfast. I shared bathroom but not used much. Location ok for going to Newcastle but should know the buses to Eldon Square.
Se hospedó 1 noche en octubre de 2022
Respuesta de Eva, el 19 nov. 2022
Thank you for rating us positively, Chris! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

8/10 Bueno

Steven

Se hospedó 1 noche en octubre de 2022
Respuesta de Eva, el 19 nov. 2022
Hi, Steven! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Cheap as chips freindly place to stay.
From the outside, the place looks nice, but when you go inside it's like something from the 1970s. put that aside the staff are fantastic. we had a lovely evening and a good chat with friendly people. (if this place had some investment, it would be even better).
Se hospedó 1 noche en octubre de 2022
Respuesta de Eva, el 19 nov. 2022
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

8/10 Bueno

Norman

Se hospedó 1 noche en septiembre de 2022
Respuesta de Ammy, el 3 oct. 2022
Hi, Norman! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Bueno

Bibin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Jacob, el 26 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

4/10 Malo

Elli

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Staff people was good, the bathroom ( toilet and sink tap ) needs improvement, because close to train ( rail road ) the place shake when the train crossing.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Terry, el 26 sept. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

6/10 Aceptable

Julie

Viaje en grupo
Le gustó: Servicio y personal
We needed a bed for the night when running the Great North Run and this hotel did that. Everything needed for such a stay was available but could do with a facelift and modernising. We didn’t utilise the food options, but this was offered to us, locals supportive and friendly.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Terry, el 26 sept. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Malcolm

Se hospedó 1 noche en septiembre de 2022
Respuesta de jane, el 6 sept. 2022
Hi, Malcolm! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Athena

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vile
Vile filthy dirty came away with bites on our legs shower didn’t work £75 to stay in a squat! No breakfast offered. Vile will not ever stay here again ! The hotel wants shut down for health an safety!
Se hospedó 1 noche en agosto de 2022
Respuesta de Arthur, el 17 ago. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 Bueno

Helen

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Jon, el 17 ago. 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Aceptable

Jamie

Se hospedó 1 noche en julio de 2022
Respuesta de Jon, el 19 ago. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 Aceptable

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Outside could be doing with a lick of paint, and inside is a little bit dated, but absolutely perfect to our needs this past weekend.
Se hospedó 2 noches en julio de 2022
Respuesta de Ammy, el 24 jul. 2022
Hi, Kelly! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

8/10 Bueno

M J

Se hospedó 1 noche en julio de 2022
Respuesta de Simon, el 18 jul. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Christina, el 7 jun. 2022
We are glad to see that you have rated us positively, Richard! Do give us more chances to enhance your experience with us. Regards, Christina!

8/10 Bueno

mr william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy nite all ok
Se hospedó 1 noche en mayo de 2022
Respuesta de Ammy, el 10 jul. 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

10/10 Excelente

Jack

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2022
Respuesta de Christina, el 28 may. 2022
Hi, Jack! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Christina!

2/10 Terrible

Michelle

Se hospedó 1 noche en marzo de 2022
Respuesta de Ammy, el 8 mar. 2022
Hi, Michelle! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 Terrible

Beatrice

Se hospedó 9 noches en febrero de 2022

2/10 Terrible

Hakim

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel is not suitable for families at all
Very noisy. Could not sleep. It’s a pub. Not a hotel.
Se hospedó 1 noche en enero de 2022
Respuesta de Bruce, el 5 feb. 2022
Hi Hakim, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Bruce

8/10 Bueno

Rose

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Really friendly staff!
Staff were incredibly friendly and helpful. They even upgraded my room to an Ensuite for free as it was quiet. A little small, and the bathroom has seen better days, but all in all not a bad stay for the £40 I paid for 2 nights!
Se hospedó 1 noche en enero de 2022