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Opiniones de Otterburn Castle Country House Hotel

4 out of 5
Otterburn Castle Country House Hotel
Otterburn, Newcastle-upon-Tyne, England

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 105 de 129 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 129 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 129 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 129 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 129 opiniones" "

9.4/10

Limpieza

9.8/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Veronique

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
A very friendly staff, in a historic and impressive property in beautiful grounds. Unfortunately, we encountered lots of maintenance issues: leaky and noisy taps in an old fashioned bathroom, lumpy mattress and old pillows, small temperamental television. Charming old furniture, but not very comfortable… a shame, as this hotel has the potential to be truly unique..at the moment though, definitely NOT a 4 star rating…
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Helen

Viaje en pareja
Le gustó: Servicios
Fantastic stay and can’t wait to return Lovely friendly staff and an excellent stay from start to finish!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent experience
Friendly staff with warm welcome. Everything you would want and expect from a stay at a castle. Breakfast was delightful with excellent service. Room was large and comfortable. We enjoyed the interaction with the 2 cats who also call Otterburn Castle their home.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gregg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely welcome and comfortable room. Nice breakfast also.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sarah

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A lovely family business with a very warm welcome, amazing breakfast. Only down side was a lumpy mattress.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Graeme

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Jacqueline

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cool Castle Stay
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Amazing people great food wished we were able to stay longer recommended
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Jill

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Douglas

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Hugh, Gig Harbor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a beautiful, quiet place in the country with wonderful, caring staff. Elly, Alex, and Ivan were great. Our kids loved that they could spend a night in a castle. We also took a lovely walk on the grounds.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Derek

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful in every way!
Absolutely amazing stay in every way. The staff were all so friendly - Elena was so kind and helpful when checking us in & out, Alex was an amazing server at dinner and was also very polite, and also a thank you to Ivan and Debbie for serving great drinks and making up our room so well. We had a wonderful stay and will definitely return as soon as we can. The room was comfortable and had a nice view of the front gardens, and the castle overall is simply beautiful and in a very peaceful, quiet location. Really romantic. 10/10, definitely recommend.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Richard

Viaje en pareja
Absolute joy staying here! Who wouldn’t want to stay in a castle? But this castle has the best service I’ve had from any hotel. Just has such a wonderfully warm feel around the place and the family are so friendly and attentive!
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Simon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were incredibly welcoming and after a long day driving it felt like being welcomed home. Dinner was excellent and the whole property had real character but it was the staff that made it extra special. Would highly recommend
Se hospedó 1 noche en julio de 2023
Respuesta de Elena, el 21 jul. 2023
Dear Simon, Thank you so much for taking the time to leave such a lovely review. It was a pleasure to have you both stay with us. Take care, Elena and Alex.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden Gem
Great stay, made welcome from arrival to departure. If you want a quiet weekend away from it all this is the place. Room was large and very clean. We will definitely stay again.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A lovely stay at Otterburn castle hotel . The family that run the hotel do everything they can to make your stay pleasurable . The food is delicious and service wonderful . A lovely experience thank you
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jamie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful building and grounds . Could not fault the staff very friendly and welcoming . Nice selection of breakfast
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Shirley

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were so welcoming and helpful nothing was too much bother. The food including the breakfast was excellent. They made you feel so comfortable.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Gary

Le gustó: Servicio y personal
No le gustó: Limpieza
The state of the bathroom was very disappointing, it was very dated with a loose tap on the sink with slow intermittent flow of cold and hot water. In the shower, the rising rail was loose with the shower flex very dirty in places, grime around the bath and sink. The shower pressure water was but a trickle, thankfully it lasted for us to get washed.. Downstairs and all the rooms were lovely, but let down very badly by of the bathroom.....Sorry too expensive for what you get in return.....................
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Lucy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay very welcoming
The staff were so welcoming and helpful. Lovely room and great breakfast the next morning. Stayed here for a wedding at Le Petit Chateau, really handy.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Melanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome staff
This is a really lovely hotel. Stunning on the outside as well as the in. I loved the old vintage furniture in the bedrooms - especially my huge mirrored wardrobe. A family of 15 of us went and we all loved it. I especially loved the staff at this hotel. Such friendly, lovely, personable people. It really makes a difference to be able to have a laugh with the staff. Breakfast was great. Thanks for having us.
Se hospedó 1 noche en junio de 2023
Respuesta de Elena, el 3 jun. 2023
Hiya Melanie, Thank you so very much for your lovely feedback.You were all such lovely guests to have stay with us. Take care, Elena

10/10 Excelente

Allison

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Mr

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay in otterburn
Beautiful hotel in great location. Staff could not have been more helpful. Very clean with nice decor with a very comfortable big bed
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Deborah

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good hotel well run with friendly staff. Beautiful location with great views.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lesley

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was lovely….well maintained….very warm welcome by the owner and her son….lovely ambiance in the hotel…..excellent service and food….spotless…..no negative comments to make…..we would recommend it as a destination for touring the area…..good distance from lots of tourist attractions…..
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay!!!
Lovely owners who couldn’t do enough to accommodate us. Food was delicious and chef had no issues accommodating dietary requirements which was appreciated. Room was lovely, clean and spacious. Lots to do in local area. Overall would recommend and would definitely stay again!!
Se hospedó 2 noches en abril de 2023

10/10 Excelente

JOANNE

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommended
Lovely place, superb food and the friendliest and most welcoming host.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Mary

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Exceptional service and friendliness. Food was spectacular Love the atmosphere and how original things have been kept You will not be disappointed
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay visiting Vindolanda
Lovely greeting, lovely surroundings, lovely evening meal. bedroom lovely and warm.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Melissa

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Dan

Le gustó: Limpieza y servicio y personal
Nice but not good value for money
We had a nice stay. Not worth the money for a basic room and middle of the road breakfast.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff very friendly. Food was first class. Room was excellent.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
An absolute must!!
The service throughout was excellent, for a family concern managing such a large estate is truly commendable!! The food was M/Star standard, I would highly recommend eating in the restaurant, it was delicious. I will be going back, it is worth staying there for the experience alone!! Many thanks to the staff - excellent service.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

N

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Henry

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a fab place, friendly helpful staff, lovely breakfast would recommend and would stay again thank you xx
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Sue

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best place to stay
Brilliant place owner lovely a relaxing friendly place. Food amazing. Would love to stay there again. Had a great couple of days
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Lindsay

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Lorna, Colts Neck

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful, historic building owned & run by a mother-son family & friends. Warm welcome & Eleanor offered a fascinating recount of the building’s varied history when asked. Lovely dinner & breakfast served. Clean rooms & comfy beds (just no WiFi in room - available in lounge & bar area). Super grounds and location. Unique stay. Absolutely worth a visit if in area.
Se hospedó 1 noche en septiembre de 2022