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Opiniones de The Grainger Hotel

2 out of 5
The Grainger Hotel
Westgate Road, Newcastle-upon-Tyne, England

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 33 de 136 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 136 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 136 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 136 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 136 opiniones" "

7.2/10

Limpieza

7.0/10

Servicio y personal

6.0/10

Servicios

6.4/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and courteous professional staff, very helpful and friendly approach.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Colin

Viaje en grupo
Le gustó: Servicio y personal y servicios
Place was cheap which was good, ok for money I suppose though cleanliness was iffy as were amenities in room eg socket not working, tap iffy, window blinds really dirty… Heating was definitely working, room was piping hot lol
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

David

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

lauryn

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Stuart

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Muhammad

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I feel I sleep in toilet very bad smell comes from mattress disgusting staff very bad behaviour
Se hospedó 1 noche en julio de 2023

4/10 Malo

Patricia

Viaje en pareja
No le gustó: Condiciones de la propiedad
When checking out guests were asked not to leave a bad review, this isn't a bad review, just honest. From the outside the hotel look quite nice, the receptionist very polite and friendly. Once inside not as nice, very much in need of updating, pics on site are very out of date. Room was very small, the blind broken, a large chunk missing from one of the slats on the right hand side, unit thats holds the tea/coffee is missing a piece of trim exposing three sharp panel pins. Hot top on the sink moves freely when you turn it on, toilet is not a great flush, shower flow is very slow, sliding bathroom door could do with being on two runners and a handle of some type to help the ease of closing the door (very noisy) and finally the mattress, all i can say is either very poor quality or very old, you can see the springs through the sheets and when you lie in it , it feels like pins digging in, the worst bed ive ever slept in.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Kelly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Lucas

Le gustó: Condiciones de la propiedad
It was a cheap dive with aged room which was expected for the price. But there's this flash lobby with leather lounges and a pool table. It was so out of place compared to the value priced rooms. Actually would have been a pretty fancy place in it's day but it's dated and basic in a cheap end of town. Definitely met expectations though if you're after affordable stay with the basics.
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Geoffrey

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Would stay again, suited my needs
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Michael

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Sarah

Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Anthony

Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Bethany

No le gustó: Limpieza y condiciones de la propiedad
Don’t bother, pay the extra to stay somewhere else
First of all, the room was freezing. While getting ready I had to wear my coat round me. The shower had mould along the door, so many marks, torn wall paper, broken blind, wet patch near the radiator that wouldn’t dry. We had to fiddle with the door to open our room as the lock was faulty, the shower head kept flopping forward. All night there was music blasting and you can just feel the bass through the walls and finally the whole floor just stunk of weed. I wouldn’t stay here again if they paid me and I’ve stayed in some questionable places in Blackpool. The electric was down in the office so we couldn’t get our room key deposit - how convenient. I also wouldn’t say it’s close to the city centre, took us 40 mins to walk to the bars
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Kevin

Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Elizabeth

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The bathroom taps provided hot water only there was creaking floorboards above our room all night wasn’t near town like stated the room was freezing no heating on and the Wi-Fi and tv connection was terrible

2/10 Terrible

Mark

Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

DAVID

No le gustó: Servicio y personal
A payment was taken from my debit card the day before I traveled, despite Expedia stating that payment would be collected on arrival, when I got to check in, and told the hotel I had already paid and I could prove it , He said I dont care if you have paid eviivo , if you want to stay here you have to pay the hotel , this gave me no option other than to leave, as I felt I had already paid, so I went home, my trip to Newcastle totally ruined, by too many parties, Expedia Eviivo and the hotel taking actions and instructions that did not match, and also the payment from my card was taken without my knowledge or consent and no description or instruction on how to act once it had been taken..
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

Michael

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

Mark

Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Extremely Disappointed
Don't ignore the reviews!! I did and so wish I hadn't. Filthy hotel room - won't be returning.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Suleh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A quiet place to chill
It was a good stay, on the top floor with nice view. Close enough to the city centre
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay, staff were very friendly and my room was clean and comfortable
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Mr

Le gustó: Servicio y personal
Get what you pay for No complaints - pleasant staff Bit noisy outside
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Daler

Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Anthony

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The owners do not deserve your business, this is NOT a hotel it is a hovel of a place which is very rundown and lacks any level of customer service. Please avoid at all costs. Dirty and unmaintained rooms, no amenities such as a bar or restaurant. Expedia should consider de listing this property.
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Neil

No le gustó: Limpieza, servicios, condiciones de la propiedad
Lift not working. Room dirty with a broken window and noisy light. £5 deposit for room key oddly. Drink/crisp vending machine empty. Police called to deal with local antisocial behaviour twice during a 3 night stay.
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cheap hotel nothing special
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Abdul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The toilet was situated in between the shower and wall with very little room to sit properly. Also the taps on the sink moved when i opened them and didnt easily close. They needed maintenance.
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

Kevin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disappointing and would not recommend.
For £120 I would have expected a lot more. The room was very small, the blinds were dirty and unserviceable, there was wallpaper falling off the wall, breakfast was not included……I could continue. I would not recommend this hotel unless they reduce their charge to £60 a night.
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Christine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The outside area surrounding this hotel was surrounded by Rats! Hotel reception was very run down. Room could have done with a good clean Would not recommend.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
only 1 night
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Alan

Le gustó: Servicio y personal
Se hospedó 4 noches en julio de 2022

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel needs updated wallpaper coming off walls, mould on walls, toilet door nearly off. The room was tiny and too warm.
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

kamaljeet

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mattress was not good. Can hear the springs, carpet very old,not clean. Very dark in corridors, stairs,compact showers. For the cheap price they can still do a lot to bring good customers
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Lawrence

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Brandon

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Andrew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good service
Excellent. Really good service.
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Andy

Se hospedó 2 noches en julio de 2022

10/10 Excelente

STEPHEN

Se hospedó 1 noche en junio de 2022

8/10 Bueno

VIRGINIA, Media

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I felt very safe staying here. Loved my room as I didnt have to climb stairs. Nice hot water for shower. Coffee and tea in the room. Restaurant across the street Rise but i ate at Shwarma Fatoush down the street. Very pleasant hitel clerks
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Lowri

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A good experience,friendly and helpful staff.
It was a comfortable stay and the staff at the hotel were very helpful and friendly. However I was expecting breakfast during my stay,but it was explained to me that the kitchen was being renovated.
Se hospedó 3 noches en junio de 2022

10/10 Excelente

Lucy

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Alessia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Aidan

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal y servicios
Booked in at 2am in morning night staff most pleasant
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Katie

Se hospedó 1 noche en noviembre de 2019

4/10 Malo

martin

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2019