Bar de cocteles, con vista al mar, abre en días seleccionados
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Opiniones de The Roker Hotel, BW Premier Collection

4 out of 5
The Roker Hotel, BW Premier Collection
Roker Terrace, Sunderland, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 268 de 647 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 231 de 647 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 93 de 647 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 647 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 647 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

colin

8/10 Bueno

elisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien renivado frente al mar
Hemos estado 7 dias como en casa. El lugar es precioso y hay varias opciones de restauracion alli mismo. El autobus al centro para en la puerta.

8/10 Bueno

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location across the street was the North Sea with pier and lighthouse.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephen

Se hospedó 7 noches en marzo de 2024

8/10 Bueno

Will

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excelente

Gary

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The outside doesn't do the inside justice. lovely hotel, great bar, will visit again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excelente

D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight
Everything was first class Room was clean and tidy Food was excellent The staff were great
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

4/10 Malo

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not as good as usual
I usually enjoy my stay at the Roker Hotel but my ground floor room was chilly as there was no heating in it and there was no wifi signal at all… in fact I couldn’t get 4G either which meant I could do my work in my room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In the event that you do stay with us in the future, please feel free to contact us to request a specific room or location, we will be more than happy to accommodate these requests.Yours sincerely,Javier KellyFront Office Manager

10/10 Excelente

Dawn

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great experience, very friendly,
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 Terrible

Michelle

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Bueno

Mohammed

Le gustó: Limpieza y servicio y personal
Friendly staff, clean hotel.
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location, really friendly, helpful staff. Good amenities, will use again
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 Aceptable

Paul

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Bueno

Miranda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very handy, very good breakfast.
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Bueno

Chris

Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 6 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Bueno

Karlie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rumen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Judith

Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

jbrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Denise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Amanda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Adam

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Stephen

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Kemal

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Oda temizliği yapılmıyor.ve oda çok küçük.tuvalet girişi yatakla bitişik durumda partneriyle kalan birisi için ciddi bir challenge.hiç memnun kalmadım.kesinlikle gidilmemesi gereken bir otel.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

NM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Beccy

Viaje familiar
Le gustó: Servicio y personal
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jeremiah

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

colin

Le gustó: Limpieza y servicio y personal
Very friendly & professional staff.!
Se hospedó 11 noches en octubre de 2023

8/10 Bueno

Heath

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bathrooms need updating, but a fabulous hotel.
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Iain

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

david

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Niveditha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I had good experience. Friendly staff. Room service was good.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Ian

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
Really lovely location and well kept. Very good value for money
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Natalie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

J Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No issues
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Patricia

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Darren

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Julie

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Staff were friendly. The room had the facilities I’d expect, but the bed was a 4ft bed up pushed up against a radiator and wall. I expect at least a double bed in a double room. There was enough space for one.
Se hospedó 1 noche en agosto de 2023