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Opiniones de Windsor Hotel

3 out of 5
Windsor Hotel
South Parade, Whitley Bay, England

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 169 de 690 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 690 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 690 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 690 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 690 opiniones" "

7.4/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

2couples, Spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent location - really nice staff
We stayed here last weekend with our in-laws to visit family and the hotel was perfect for what we needed. The staff are really nice, I can only mention by name Jonathan on reception who was very helpful but all the other staff on reception were also lovely as well as the bar staff and chambermaids. We had two rooms just above the discotheque which is open at weekends and the night receptionist told us to expect a bit of noise but to be honest we were so whacked out it wasn't a problem. We didn't have breakfast in the hotel because it was a bit expensive but we went to a nearby pub. The rooms are correct and the bathroom spotlessly clean with a lovely shower. We could see the sea from our bedroom windows, the metro station is a 5 minute walk away and the local shopping area is just up the road. We got an excellent rate via Expedia and would certainly consider going again - hopefully the weather will be better the next time.

8/10 Bueno

John

Le gustó: Limpieza y servicio y personal
Was generally good
Se hospedó 5 noches en mayo de 2024

4/10 Malo

Tarokh

Viaje en pareja
No le gustó: Limpieza
Rooms have no air conditioning and it was so boiling
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Jane

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property was very run down. Disgusting carpets, curtains falling off, cobwebs in room.bathroom tiles and shower needsre grouting and bought upto date. Place absolutely stank of weed!! Know it was a dog friendly hotel, but felt that was only cause it was in a run down state! Shame, as if it was modernised and updated, would bring in better customers, as the area around is beautiful, with lovely places to visit. Staff were very friendly, and breakfast was good!
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Jean Audrey

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Good price , clean, warm. Enjoyed the big bath .
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my short stay at the Winsor due to the very pleasant attitude of the staff who delt with me. The room & the facilities were very clean, i would certainly recommend the Winsor Hotel to any of my friends & famiily.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were friendly and helpful. Rooms were generous in size, clean and comfortable. Would definitely stay there again and have no hesitation in recommending to others.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Sue

Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Andrew

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room hadnt been cleaned, smashed mirror, stains around toilet and on bed clothes. Diety cup in sink. I didnt stay so i would like a refund please
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great value for money
Hotel is getting a bit tired but staff were friendly, place was clean, en suite was large with a good powerful shower. Could see the sea too so that was a bonus
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Dot

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

4/10 Malo

Jason

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Would not recommend the Windsor
The lady on the front desk was wonderful. Warm, friendly and helpful. All downhill from there. Key didn’t work in the door properly. The shower did not work properly, with all the water running out the hose instead of the shower head. The vanity basin drained very very slowly so it must be partially blocked. The lights were so dim it was hard to see or read in the room. Some maintenance, and upgrades to fittings is sorely needed. Won’t stay there again.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Janet

Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Isobel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very comfortable
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Paul Andrew

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Bit run down, needs investment
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

russell

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Basic but good
Super friendly staff, rooms warm, clean and comfortable. Breakfast hot, cooked on request, limited selection if you are fussy but plenty otherwise.only negatives were, general maintenance not kept up to, peeling wallpaper, seals around the bath etc needs renewing and lastly the cigarette ends immediately outside were never swept up in the time we were there, and didn't look as if they had been done for a while, so first impression not good. We would however stay again.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for the price so no complaints at all, pleasant staff and will use again when next heading to Newcastle as its only 15mins of great seaside roads away...the fish & chips nearby were bloody fantastic also👍
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Carl

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO NOT STAY HERE
Worst stay ever... To start, at check in we were told the hotel was fully booked...LIE... Lift broken, so all us disabled individuals had to walk up the stairs with NO help. When we arrived at the rooms, all rooms were booked and co firmed as twin rooms, there were 3 family rooms, 1 tiny double room and 1 twin room. ALL rooms were filthy. One room had ripped curtains big stains on the carpet and to top it off a USED CONDON WAS JUST THROWN ON THE FLOOR outside one of the rooms. 1 room had a broken kettle, called reception to advise, a new on was brought uo. When we questioned the apparent assistant manager about the cleanliness of the room she saod ITS NOT MY HITRL and promptly left. Rrceotion didnt even know what rooms they had given us guests as i was called on my mobile asking ME to give them.room numbers of some guests... Terrible service. During the night, all that could be heard was drunk idiots running up and down the halls, banging on doors shouting and waking people up Next day we complained at reception but was told there was nothing they could do as the manager who was meant to be on duty did not show up!!! Skipped breakfast as if the main hotel was so dirty and disgusting, what would the breakfast be like. Disgusting hotel, disgusting staff behaviour... Refund rquest in on the way for the whole 5 rooms we booked... Personally, i think this is either a bail.hostel or a benefits hostel NOT a hotel.for regular guests...
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Philip

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Dawn

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Thomas

Viaje en pareja
Location
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Michael

Le gustó: Servicio y personal
The hotel is nice room was fine food was good. Only thing the landing that we were on stunk of cannibas really bad. I wont be back cause o the smell
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff efficient and friendly. Room clean. Hotel a little dated but ideally located with the bonus of free safe parking. Been to the Windsor numerous times. Always a comfortable stay.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Frazer

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
The hotel needs major renovation, but it’s evidently been a nice place. It was clean and comfortable for our weekend in the North East. Metro is close by and we’ll place for a day in town. Whitley itself has some nice spots and you can see the ongoing investment to return to former glory
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our room had not been cleaned before we arrived. We had to wipe some surfaces before we could put our things there. We found a worm on the bathroom floor. We stayed two nights and it was not cleaned during the time we were there either. The breakfast was simple, but prepared individually according to wishes. Very kind and friendly staff.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice stay
Nice hotel, close to the beach. parking was ok for us, but its limited. there is a nightclub opposite, that would have been annoying if we had to keep a window open. Please change the picture, as it has nothing to do with the hotel
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Carmen

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reception was helpful and polite, room was clean
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

John

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very Cheap hotel - chill out and stop complaining
Very cheap hotel, 50m from the sea, with free off road car parking. Yes it’s run down - but it cost less than a restaurant meal for 2 or a taxi ride. People need to take a chill pill - what do you expect for £42 on a Saturday night?
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Stephen

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Kevin

Le gustó: Servicio y personal
A short stay
The room was not brilliant but they changed our room without drama the second night
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Ann

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Hazel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I do not recommend this hotel
Very rarely do I leave a review but hopefully this review will make the hotel up its game:- Bathroom not clean. Bedroom not clean. Beds uncomfortable. Housekeeping minimal. Kitchen staff unpleasant.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Hayley

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Windsor Hotel, el 15 oct. 2023
Thank you so much for your excellent rating Michael - we are so pleased that you enjoyed your time with us.

8/10 Bueno

Peter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was as expected , lovely lady at reception, no problems at all
Se hospedó 1 noche en octubre de 2023
Respuesta de Windsor Hotel, el 15 oct. 2023
Thank you so much for your feedback Peter - we are so pleased that you and your group enjoyed your stay with us.

2/10 Terrible

michael

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
tv not working complained eventualy got moved rooms not cleaned
Se hospedó 4 noches en octubre de 2023
Respuesta de Windsor Hotel, el 15 oct. 2023
Thank you for your feedback Michael. We are sorry that you had issues with your TV but we believe that this was resolved after we moved you to another room.

4/10 Malo

Nadia

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La mer est à côté, c’est génial. Le personne est vraiment adorable. Mais alors le ménage, une catastrophe. L’hôtel est vraiment en mauvais état. On sent le sol bouger lorsqu’on marche ..
Se hospedó 1 noche en octubre de 2023
Respuesta de Windsor Hotel, el 15 oct. 2023
Thank you for your feedback Nadia and your kind words about our staff. We are sorry that you weren't happy with your room.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Hotel
Thoroughly enjoyed my two night stay, the hotel is less than 10 minutes walk from the Metro Station, 2 minutes walk from the seafront and handy for local bars and restaurants. Room was clean and spacious. Breakfast was excellent and the staff were all very friendly. Would definitely stay here again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your glowing feedback David - we are so pleased that you enjoyed your stay with us and hope that you come to see us again.

8/10 Bueno

Duncan

Se hospedó 2 noches en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your great rating Duncan - we hope that you enjoyed your stay with us.

10/10 Excelente

Wai kin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your fabulous rating Wai - we are pleased that you enjoyed your stay with us.

10/10 Excelente

Muhammed

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious and clean room Very friendly staff Walkable distance to beach and metro station
Se hospedó 3 noches en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your feedback Muhammed - we are pleased that you enjoyed your time at the Windsor.

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A lovely hotel with friendly staff. Good value for money. Car park too small and hotel needs updating but I would stay there again
Se hospedó 1 noche en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your feedback Angela. We are a bit dated in places but we are pleased that didn't spoil your stay.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y servicio y personal
Not great
Rooms not ready and not cleaned properly when said ready Cheeky receptionist on duty
Se hospedó 1 noche en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your feedback. If you would like to discuss this further, please can you give the hotel a call?

10/10 Excelente

Kevin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Windsor Hotel, el 4 oct. 2023
Thank you for your fabulous rating Kevin - we are pleased that you enjoyed your stay with us.

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Condiciones de la propiedad
Couldn’t fault excellent room and staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de Windsor Hotel, el 17 sept. 2023
Thank you so much for your feedback Paul - we are so pleased that you enjoyed your stay with us.

4/10 Malo

Craig

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Window broke, shower broke, rubbish around the bed, toilet dirty, unbearable heat in room w no air conditioning, dated, staff lovely, music blaring from other rooms all through the night
Se hospedó 1 noche en septiembre de 2023
Respuesta de Windsor Hotel, el 17 sept. 2023
Thank you for your feedback Craig. I am so sorry about your stay - if you would like to discuss this further, please can you call the hotel and ask for the Duty Manager?

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Was comfortable enough. Reception staff friendly. Had a bath after GNR water was hot and filled quickly! Decor a bit tired, especially the carpet. Unfortunately there were rowdy people outside for a long time. My husband would recommend as a budget hotel to football friends!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Windsor Hotel, el 17 sept. 2023
Thank you for your feedback. We are pleased that you enjoyed your stay with us but sorry that you were disturbed by other guests during your stay with us.