Televisión LCD de 40 pulgadas con canales por cable y televisión

Opiniones de Vinpearl Beachfront Nha Trang

5 out of 5
Vinpearl Beachfront Nha Trang
78-80 Tran Phu Street, Loc Tho Ward, Nha Trang

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 168 de 279 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 73 de 279 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 279 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 279 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 279 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

mai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staffs are very nice, theirs services are awesome, everything is clean and convenience
Se hospedó 3 noches en mayo de 2024
Respuesta de Pham The Nhan (Mr) - Director of Operation, el 13 may. 2024
Dear Valued Guest,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us.It is delightful to know that you found our staff to be very nice and our services to be awesome. Providing exceptional hospitality is our priority, and we are glad that our efforts made your stay memorable. Additionally, we are pleased that you found everything to be clean and convenient.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

DAVID

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Customer service was great. Check in and check out was smooth. Few minor issues with the room, but overall very pleasant stay.
Se hospedó 6 noches en mayo de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 7 may. 2024
Dear Mr.David,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Xuan-Dao

Le gustó: Limpieza
Reception staffs didn’t do good services.
Se hospedó 1 noche en mayo de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 7 may. 2024
Dear Valued Guest, Greetings from Vinpearl Beachfront Nha Trang! We would like to thank you for taking your time to complete the review of your stay at Vinpearl. We would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Beachfront Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay. We hope to have another chance to welcome you back at Vinpearl Beachfront Nha Trang. Thank you & best regards, Hotel Management Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Huynh

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Pham The Nhan (Mr) - Director of Operation, el 6 may. 2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

RIE

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Pham The Nhan (Mr) - Director of Operation, el 2 may. 2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

DONALD

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price
Se hospedó 3 noches en marzo de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 25 abr. 2024
Dear Valued Guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl Beachfront Nha Trang. We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve. We hope to have the pleasure of welcoming you back to our hotel in the near future and thank you once again for choosing to stay with us.Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Paul Viet

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Veautiful view, friendly staff, very central and convenient.
Se hospedó 2 noches en abril de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 13 abr. 2024
Dear Mr/Mrs. Paul Viet,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Cuong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love it will come back
Se hospedó 2 noches en abril de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 13 abr. 2024
Dear Mr. /Mrs. Cuong,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

LUCIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
Se hospedó 3 noches en abril de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 7 abr. 2024
Dear Mr. /Mrs. Lucie,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

Chelsea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was great, huge room with great ocean view. Breakfast amazing with everything you could think of (even a donut board!). For our wedding anniversary they made our room special & got a treat! However we didn’t receive our Expedia VIP rewards and both times we ordered a glass of red wine the bottle had been open for too long and the wine expired. They did bring a new bottle and open in front of us which was great. Pool level is very windy, like in a wind tunnel, so we preferred the beach straight across the road which they have a section of deck chairs & towels just for hotel guests. Overall a great stay, in good proximity of everything.
Se hospedó 2 noches en abril de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 6 abr. 2024
Dear Chelsea,Thank you for taking the time to share your experience with us! We are delighted that you enjoyed your stay, particularly the spacious room with its stunning ocean view and the delightful breakfast, including the special anniversary treat. We apologize for any inconvenience regarding the Expedia VIP rewards and the issue with the wine, but we are pleased we could swiftly address it for you. Your feedback about the pool area is valuable to us, and we are glad you appreciated the beach amenities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Thank you for choosing us for your special occasion!Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Richard

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel is clean and nice i can look to the ocean from my room and can see the sunset
Se hospedó 3 noches en marzo de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 31 mar. 2024
Dear Valued Guest, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Mickey

Viaje en pareja
Le gustó: Servicio y personal
When we checked in , they said we we not VIP guests, but because we are staying with them for a long time they offered us 20 percent discount for food , and a discount in the spa, and a early checkin .
Se hospedó 17 noches en marzo de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 28 mar. 2024
Dear Mrs. Mickey,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We always want to bring our guest the accommodation, service and interior design which can meet your expectations. We sincerely apologize for the inconvenience that caused your dissatisfaction during your stay If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

My

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have stayed in this hotel 3 nights.i like the ocean view and private beach. Restaurants, convenient stores, and beauty salon are within 0.5 mile. Room is clean and staff is friendly. I grade it 5 stars
Se hospedó 3 noches en marzo de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 28 mar. 2024
Dear Value guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Anh Quoc

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenience and beautiful view. Best place to stay. Thanks all staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 17 mar. 2024
Dear Anh Quoc,We deeply appreciate your generous feedback! It brings us great joy to learn that you found our location convenient and were captivated by the stunning views. Our team works tirelessly to ensure our guests have an exceptional stay, and your gratitude means a lot to us. We look forward to the opportunity of hosting you again in the future!Warmest regards,Pham The Nhan (Mr.)Director of Operations

8/10 Bueno

Kathy

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The spa staff was very kind and the treatment I received was enjoyable. I liked the robes and slippers provided in the rooms. The breakfast buffet was convenient and had variety but taste was just okay. Money exchange rate was not bad. For airport transfer, I would shop around- their quote for a 16 seater was 2-3x more than another provider I found. I think front desk service could be better. I spoke in Vietnamese to one woman and she only replied in English. She later asked for my email so she could contact me, but I received an email saying I signed up for their Pearl Club which I did not request.
Se hospedó 2 noches en marzo de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 15 mar. 2024
Dear Kathy,Thank you for sharing your recent experience with us. We are thrilled to hear that you enjoyed your time at our spa and found our staff to be kind. We are also pleased that you appreciated the robes and slippers provided in the rooms.Regarding your feedback on the breakfast buffet and money exchange rate, we will certainly take your comments on board as we continually strive to enhance our offerings. It is our goal to provide a diverse range of options to cater to all tastes, and we regret if the taste did not fully meet your expectations.We understand your concerns regarding the airport transfer quote, and we apologize for any inconvenience caused. While our prices may differ from other providers, we assure you that they come with an equivalent level of service and attention to detail. Nevertheless, we will review our pricing structure to ensure that we remain competitive in the market.Regarding your interaction with our front desk, we apologize for any miscommunication and inconvenience you experienced. Your feedback is invaluable, and we will address this matter with our team to ensure that language preferences are respected and communication is improved.Furthermore, we apologize for the misunderstanding regarding the Pearl Club email. We will investigate this issue further to prevent any similar occurrences in the future.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Sidney

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk and manager customer service level. Before I completed check-in, the manager on duty came out to greet me and made golf reservations on the spot. Excellent customer service and welcomed me as a returning customer with gift in my room as well.
Se hospedó 3 noches en marzo de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 14 mar. 2024
Dear Mr. Lewis,Thank you for your kind words! We are delighted to hear about your positive experience with our front desk team and manager. We strive to provide exceptional customer service and make every guest feel valued. We look forward to welcoming you back!

10/10 Excelente

Huonc

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room spacious and clean! Hotel does have a clinic! Special thanks to Mr. Bao and Miss Thoa.
Se hospedó 4 noches en marzo de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 11 mar. 2024
Dear Valued Guest, Thank you for choosing Vinpearl Beachfront Nha Trang and sharing your thoughts on Expedia. We are so glad to hear that you have had a wonderful and memorable time here. Your positive comments will be passed to all team members, especially Mr.Bao & Miss Thoa in order to encourage and let them know that their efforts have been recognized and appreciated. We look forward to welcoming you again on your next visit. Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Tina

Le gustó: Limpieza y servicio y personal
Hotel was clean and staff was friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vinpearl Beach Front Nha Trang, el 27 feb. 2024
Dear Tina,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're glad we could exceed your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Kiet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing to comment
Se hospedó 3 noches en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 27 feb. 2024
Dear Kiet,Your 5-star review fills our hearts with gratitude and joy! It means the world to us that you had such a wonderful experience during your stay. Your kind words are like a warm embrace, motivating us to continue striving for excellence in everything we do.We cannot wait to welcome you back and create more unforgettable memories together.Warm regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Catherine, Denver

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very friendly and helpful. The hotel was nice and clean and we had an excellent view
Se hospedó 1 noche en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 22 feb. 2024
Dear Catherine,We are delighted to hear that you had a pleasant experience during your stay with us! It is wonderful to know that you found our staff to be friendly and helpful, and that you enjoyed the cleanliness of our hotel as well as the excellent view it offered. Your kind words are greatly appreciated, and we look forward to welcoming you back again in the future!Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish there pool had more sun exposure, and a sauna or steam room would have been nice. Need more beach chairs on the beach for hotel guest as well.
Se hospedó 3 noches en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 21 feb. 2024
Dear Joshua,Thank you for taking the time to share your thoughts following your recent stay with us.We appreciate your feedback regarding the pool area, and we will certainly look into ways to improve sun exposure for our guests' enjoyment. Your suggestion for a sauna or steam room is also noted, and we'll explore options to enhance our wellness facilities.We apologize for any inconvenience regarding the availability of beach chairs. Rest assured, we will review our inventory and ensure there are enough beach chairs for our guests to enjoy during their stay.Your feedback is invaluable to us as we strive to continually improve our facilities and services. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Joohyun

Se hospedó 3 noches en febrero de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 21 mar. 2024
Dear Mr. /Mrs. Joohyun, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Phuong

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful hotel , good food good service. Highlights recommend
Se hospedó 2 noches en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 18 feb. 2024
Dear Valued Guest,We are sincerely thankful for your glowing review! Your kind praise of our hotel, culinary offerings, and service fills us with gratitude. Knowing that you had a delightful experience during your stay brings us great joy. Your thoughtful recommendation is truly valued, and we eagerly await the chance to welcome you back for another memorable visit!Warmest regards,Pham The Nhan (Mr.)Director of OperationdsVinpearl Beach Front Nha Trang

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 15 feb. 2024
Dear Valued Guest,Thank you so much for the amazing 10/10 review! We are absolutely thrilled to hear that you had such a fantastic experience during your recent stay with us.It is our top priority to ensure that every guest feels welcome, comfortable, and well taken care of, so knowing that we hit the mark with you fills us with joy.Your kind words mean the world to us and serve as a wonderful reminder of why we love what we do. We are incredibly grateful for your support and cannot wait to welcome you back for another exceptional stay!Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really good experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 11 feb. 2024
Dear Valued Guest,Thank you wholeheartedly for sharing your experience with us! Your feedback means the world to us and inspires us to keep pushing the boundaries of hospitality.We are elated to hear that your stay exceeded expectations and left a lasting impression. Your comfort and satisfaction are at the core of everything we do, and knowing that we succeeded in providing a truly exceptional experience fills us with joy.Your kind words fuel our passion for delivering innovative and memorable stays. Should your travels lead you back our way, we will be here, ready to welcome you with open arms for another remarkable journey.Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

10/10 Excelente

Juha

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 7 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 10 feb. 2024
Dear Mr. /Mrs. Juha, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Boy

Se hospedó 1 noche en febrero de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 8 feb. 2024
Dear Valued Guest,We are genuinely grateful for your candid feedback regarding your recent stay with us. Please accept our sincerest apologies for falling short of your expectations, particularly with regards to the service at our reception and the quality of food in our cafe. Your feedback is invaluable to us as it helps us identify areas where we can improve, and rest assured, we take your comments seriously.While we are pleased to hear that you found our breakfast buffet to be perfect, it deeply concerns us to learn about the dreadful wait you experienced for coffee. Please know that we are taking immediate steps to address this issue to ensure that such delays are avoided in the future.Your satisfaction is of utmost importance to us, and we are committed to delivering exceptional service to each of our guests. We truly hope that you will give us another opportunity to better serve you and regain your trust during your future visits.Thank you once again for sharing your thoughts with us, and we look forward to welcoming you back for a much-improved experience.Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

6/10 Aceptable

Boy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Deres service i receptionen var ikke god, deres mad i cafeen ikke godt. Morgenbuffet perfekt, skrækkelig ventetid på kaffe
Se hospedó 3 noches en febrero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 6 feb. 2024
Dear Valued Guest,We are genuinely grateful for your candid feedback regarding your recent stay with us. Please accept our sincerest apologies for falling short of your expectations, particularly with regards to the service at our reception and the quality of food in our cafe. Your feedback is invaluable to us as it helps us identify areas where we can improve, and rest assured, we take your comments seriously.While we are pleased to hear that you found our breakfast buffet to be perfect, it deeply concerns us to learn about the dreadful wait you experienced for coffee. Please know that we are taking immediate steps to address this issue to ensure that such delays are avoided in the future.Your satisfaction is of utmost importance to us, and we are committed to delivering exceptional service to each of our guests. We truly hope that you will give us another opportunity to better serve you and regain your trust during your future visits.Thank you once again for sharing your thoughts with us, and we look forward to welcoming you back for a much-improved experience.Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 4 feb. 2024
Dear Valued Guest,Thank you sincerely for awarding us a perfect 10/10 rating! Your feedback is incredibly valuable to us, and we are overjoyed to hear that your experience with us was exceptional.It is our utmost priority to ensure that each guest feels welcomed and leaves with unforgettable memories. Knowing that we achieved this goal with you brings us immense joy and pride.Your positive words serve as a great motivation for our team to maintain the highest standards of service and hospitality. We are deeply grateful for your support and trust in us.Should you choose to visit us again, we eagerly anticipate the opportunity to exceed your expectations once more and create another memorable experience for you.Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

10/10 Excelente

Heejin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) - Director of Operation, el 31 ene. 2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
4 Star Bland
Firstly: as VIP/GOLD members of Hotels.com, we were entitled to a room upgrade and some other additional benefits. We were told by reception that the hotel didn't accept our membership accreditation, even though I showed her the email. Made no difference. Anyway, this huge hotel is in a great location, right on the beach and near to many restaurants. It caters, almost exclusively, to Korean coach party's. There's a large ppool and gym on the 5th floor with at least two restaurants, although we never used them. The staff are courteous and helpful. Our room was a decent size but looked out over the old abandoned airfield. It could also be noisy due to the many construction sites surrounding it. This is a typical soulless bland hotel, but they're all like it in Nha Trang.
Se hospedó 7 noches en enero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 29 ene. 2024
Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced regarding your VIP/GOLD membership benefits. It is important to us that all our guests feel valued and taken care of, and we regret that we fell short of meeting your expectations.We are glad to hear that you found our hotel's location convenient and enjoyed its proximity to the beach and restaurants. Our team takes pride in providing courteous and helpful service to our guests, and we are delighted that you had a positive interaction with them.We understand that the noise from surrounding construction sites and the view from your room may have detracted from your experience. Please know that your feedback is incredibly valuable to us, and we will use it to make improvements wherever possible.We genuinely appreciate your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there is anything we can do to make your next visit even better, please do not hesitate to reach out. Thank you for choosing to stay with us.Warmest regards, Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

Terence

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel and staff
Se hospedó 2 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) - Director of Operation, el 1 feb. 2024
Dear Valued Guest,We appreciate your positive feedback! It's wonderful to hear that you found our hotel and staff to your liking. If there are specific aspects that stood out or any suggestions you'd like to share, we are all ears. Your feedback is valuable, and we look forward to the pleasure of hosting you again in the future.Warm regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

inseon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
나트랑 숙박 강추
직원들 엄청 착하고 정말 편하게 쉬다옴! 조식도 맛있어요 수영장도 넓고 방도 넓고 모든게 완벽했다
Se hospedó 3 noches en enero de 2024
Respuesta de Pham The Nhan _ Director of Operations , el 21 ene. 2024
Dear Value guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Thuy trang

No le gustó: Servicio y personal
Overall the hotel is very convenient, right next to the beach. However, the beach is quite rough and the waves drag you out and hurl you in. The hotel staff could be friendlier and more organised as they accidentally left our door wide open for thieves (luckily no one stole anything). There are a lot of food stands outside with delicious meals we can have that fill our tastebuds full of flavour. The buffet was very nice as they had a wide variety of food you can have. One day you could have some delicious noodles and the next you could have something else. The rooms do look a bit old but it didn’t matter because we got a good room with a view of the beach.
Se hospedó 4 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 20 ene. 2024
Dear Valued Guest, Greetings from Vinpearl Beachfront Nha Trang!We would like to thank you for taking your time to complete the review of your stay at Vinpearl.We would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Beachfront Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay.We hope to have another chance to welcome you back at Vinpearl Beachfront Nha Trang.Thank you & best regards,Hotel ManagementPham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Ryan

Se hospedó 3 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 18 ene. 2024
Dear Valued Guest,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We sincerely apologize for the inconvenience during your stay. Based on your valuable suggestions, we will make more efforts to improve not only our service but also facilities’s quality of the hotel. We hope to have a chance to welcome you back to recover from of all the shortcomings of this stay. Best Regards, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Niki

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) - Director of Operation, el 17 ene. 2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are really sorry for the inconvenience that occurred during your stay. Our hotel always tries its best to make sure all guests have a great experience. Furthermore, our hotel appreciates your review as it highlights opportunities where we can improve our services and facilities. We look forward to welcoming you again on your next visit. Best Regards,Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Emre

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 13 ene. 2024
Dear Valued Guest,Thank you for choosing Vinpearl Beachfront Nha Trang as your destination for your vacation. We sincerely apologize for the inconvenience during your stay. We hope this issue does not affect your entire vacation experience. At Vinpearl, our experience is the concern of all staffs to bring the best experience and we always try to improve service quality every day for that.Once again, we sincerely thank you and look forward to welcoming and serving you back to Vinpearl in the near future.Thank you & best regards,Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

JEON

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Vinpearl Beach Front Nha Trang, el 31 ene. 2024
Dear Valued Guest,Thank you for your recent feedback regarding your stay with us. We are thrilled to hear that you had an enjoyable experience overall.However, we regret that we did not quite meet your expectations to earn a perfect 5 out of 5 rating. Your satisfaction is our top priority, and we are always looking for ways to improve. If there is anything specific you feel we could have done better, please do not hesitate to share your thoughts with us.We hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

SOO JA

Se hospedó 3 noches en enero de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 12 ene. 2024
Dear Mr./Mrs.SOO JA , Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Emre

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel but they act like a cheap one
I’ll bullet them as best as I can: - Central location on the beach - Clean - Rich breakfast buffet but not as tasty - Staff is courteous but they follow really bizarre rules set by management - can not order a drink at the pool if you haven’t left deposit at check-in or have your card with you - like a $15 hostel, they’ll nickel and dime you to death. - 2 or 3 guests are the same price on hotels web site but the hotel charges for the third person more than it costs to get another room - unfortunately we were not able to relax and enjoy our stay as much as we could. - Oddly, our hotel in Saigon was the best one in a long while. New World Saigon
Se hospedó 1 noche en enero de 2024
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 11 ene. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

Brent, Vancouver

Le gustó: Limpieza, servicio y personal, servicios
Overall the property is well maintained, very clean but very dated. The area around the hotel is great with a number of great restaurants (must try the Family Secret) and entertainment. The property is great if you are looking for nothing special. This is just a big standard hotel. The staff are amazing but if you are looking for a unique or different experience this is not it. Also - the pool is not heated and the hotel provides for a very limited number of lounging chairs by the pool and the beach. Considering the size of the property they should offer more.
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 8 ene. 2024
Dear Mr./Mrs. Brent, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Bueno

Rick, Hayward

Se hospedó 1 noche en enero de 2024
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 8 ene. 2024
Dear Mr./Mrs. Rick, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

taeyoung

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Pham The Nhan _ Director of Operations , el 8 ene. 2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your review We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Dennis, Kent

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Pham The Nhan (Mr.) -Director of Operations , el 29 dic. 2023
Dear Mr./Mrs. Dennis, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Phuoc

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful with everything!!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 27 dic. 2023
Dear Valued Guest, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

Larry, Eagan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. Will return
Se hospedó 2 noches en diciembre de 2023
Respuesta de Pham The Nhan (Mr.) Director of Operations, el 17 dic. 2023
Dear Value Guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your review regarding our hotel.We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks.We look forward to welcoming you again on your next visit.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Scott G
Just what I needed after a long haul flight to start work a day later. Body ached from carrying 70kgs of luggage and tools, In house massage at the spa was professional and amazing with hotel discount being much appreciated. Room and hotel staff/service was superb. View from room stunning in many directions with lots of space and definitely worth the little extra. Thanks Very Much.
Room 35th floor
Restaurant
Balcony
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pham The Nhan _ Director of Operations , el 13 dic. 2023
Dear Value Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excelente

Thach

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pham The Nhan - Director of Operation, el 12 dic. 2023
Dear Valued Guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl Beachfront Nha Trang. We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve. We hope to have the pleasure of welcoming you back to our hotel in the near future and thank you once again for choosing to stay with us.Warmest regards,Pham The Nhan (Mr.) Director of Operations

6/10 Aceptable

EUNKYEONG

Viaje familiar
Se hospedó 2 noches en diciembre de 2023
Respuesta de Pham The Nhan - Director of Operation, el 10 dic. 2023
Dear Valued guest,Thank you for choosing Vinpearl Beachfront Nha Trang as your destination for your vacation.Thank you so much for taking your valuable time to share your experience and evaluate the hotel's services and staff. We are very sorry for the incomplete experience you encountered during your stay. This is an opportunity for the Vinpearl Beachfront Nha Trang team to constantly improve and improve our service quality. Once again, we sincerely thank you and look forward to welcoming and serving you back to Vinpearl in the near future.Best Regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excelente

BUNJEONG

Se hospedó 2 noches en noviembre de 2023
Respuesta de Pham The Nhan - Director of Operation, el 6 dic. 2023
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations