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Opiniones de Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 out of 5
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel
5685 Falls Avenue, Niagara Falls, ON

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 513 de 1736 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 397 de 1736 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 331 de 1736 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 248 de 1736 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 247 de 1736 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

6.4/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kenia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 6 abr. 2024
Dear Kenia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Crowne Plaza Niagara Falls - Fallsview. We look forward to your return and wish you all the best with your future travels.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

DALIA CAROLINA VERA

Viaje en pareja
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Service Manager, el 5 ene. 2024
Dear Dalia,Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Ulises

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Marilyn Monroe estuvo aquí, BBB recomendable :-)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Manager Crowne Plaza Niagara Falls -, el 21 dic. 2023
Dear Ulises, We are delighted you enjoyed your stay at Crowne Plaza Niagara Falls - Fallsview. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

Raul Angel

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Un poco descuidado
Problemas con la Alarma de incendios, y el agua
Se hospedó 2 noches en noviembre de 2023
Respuesta de Crowne GSM, el 20 nov. 2023
Thank you for your feedback. Your feedback is valuable to us.

2/10 Terrible

Karla

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
En Internet me ofrecieron una habitación con vista al parque de niagra y cuando llegue dijeron que no está disponible para mi y no me gusto
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 16 ago. 2023
Dear Karla, Thank you for choosing to stay at our hotel and for your review. We never want to disappoint any of our guests; therefore, we genuinely apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We appreciate you bringing this to our attention, and we will definitely address this with them. We certainly understand your frustration and are grateful for your patience. We hope you will stay with us again on your next trip to the area. Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Julieta

Se hospedó 7 noches en junio de 2023
Respuesta de Guest Service Manager, el 11 ago. 2023
Dear Julieta, Thank you for rating your stay at Crowne Plaza Niagara Falls - Fallsview. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Francisco Javier Coronado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent ubication!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Service Manager, el 8 ago. 2023
Dear Mr.Coronado, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Gabriela

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Bien ubicada
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Service Manager, el 19 jul. 2023
Dear Gabriela, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met most of your expectations and that you loved our location. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Yamilis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un poco de mal olor en las alfombras deberían de mejorar eso porque se siente humedad pero todo muy bien muy bonito y Aaron muy amable nos ayudó en todo lo que necesitamos
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Service Manager, el 6 jul. 2023
Dear Yamilis, Thank you for staying with us here at Crowne Plaza Niagara Falls - Fallsview and for writing a review. It is pleasing to read that your overall stay was a pleasant one and that our associates took great care of you. Your compliments will be shared with Aaron and our team. Having said that, Your candid feedback regarding the carpet is also noted and necessary actions will be taken. It was a pleasure to host you and we look forward to doing so again.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Daniel Omar Tadeo

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de CrowneGSM, el 9 jun. 2023
Thank you for staying with us. We are very happy you enjoyed your stay. Hope to see you again soon

2/10 Terrible

Daniel

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
No me dieron el cuarto que compre en expedia y el parking demaciado caro
Se hospedó 2 noches en noviembre de 2022
Respuesta de Tahuana Loutfi, el 28 nov. 2022
Thank you for staying with us. We appreciate your feedback and will review your reservation. Unfortunately parking is attached to the hotel, but it is a different business and we do not have control over their prices.

10/10 Excelente

ANNIA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022
Respuesta de Tahuana Loutfi, el 20 nov. 2022
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Yuritzi

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien ubicada, el restaurante con vista excelente
Se hospedó 1 noche en octubre de 2022
Respuesta de Tahuana Loutfi, el 7 nov. 2022
Thank you for staying with us. We are glad to hear you enjoyed your stay.

10/10 Excelente

Díana alejandra

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
La recepcionista me cobró doble
Todo de maravilla exceptuando a la recepcionista que me hoco doble el cargo de mi habitación y sigo en espera de mi reembolso
Se hospedó 1 noche en septiembre de 2022
Respuesta de CrowneGSM, el 28 sept. 2022
Thank you for staying with us. We are very happy you enjoyed your stay. Hope to see you again soon

8/10 Bueno

Kennedy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Small room
Se hospedó 2 noches en septiembre de 2022
Respuesta de Tahuana Loutfi, el 24 sept. 2022
Thank you staying with us. We appreciate your feedback!

6/10 Aceptable

GILBERTO

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
El hotel está viejo y sin buen mantenimiento, la limpieza es un problema, huele a humedad, las habitaciones necesitan renovarse en general, los elevadores son viejos y tardan mucho.
Se hospedó 2 noches en julio de 2022
Respuesta de Tahuana Loutfi, el 7 jul. 2022
Gracias por tus comentarios. Estaremos atendiendo sus inquietudes.

8/10 Bueno

Johanna

Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Iazaira

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 2 noches en mayo de 2022
Respuesta de Tahuana Loutfi, el 24 jun. 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Jonathan

Se hospedó 4 noches en abril de 2022
Respuesta de TanyaF, el 19 abr. 2022
Dear Jonathan, Thank you for taking the time to rate your stay. At your service, TanyaF

6/10 Aceptable

SERGIO

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Hotel con extraordinaria ubicación, remodelar urge
Hotel con Extraordinaria ubicación, tiene el lobby de recepción ubicado en el 2do piso, lo que es una incomodidad. Falta una remodelación, es muy antiguo y por eso mismo no es muy acogedor. Especial reparo en los baños, son pauperrimos.
Se hospedó 2 noches en septiembre de 2021
Respuesta de TanyaF, el 4 oct. 2021
Dear SERGIO, Thank you for taking the time to leave us a review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. At your service, TanyaF

2/10 Terrible

jorge

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Pague up grade para mejor vista de las cataratas y una ventana al pueblo y la otra al puente para ir a usa. Un verdadero fraude. No hubo otra habitación para cambiarme.
Se hospedó 1 noche en septiembre de 2021
Respuesta de TanyaF, el 15 sept. 2021
Dear jorge, Thank you for taking the time to leave us a review. Please accept my apology that you were left disappointed with your view and that we were not able to accommodate in a different room. Your feedback is important to us and has been shared with our team. We do hope to be able to welcome you again so that we can provide a better experience. At your service, TanyaF

8/10 Bueno

Carlos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Great location. Rooms need updating. Bathrooms are really small. No room or shelves for your toiletries.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager , el 3 may. 2024
Dear Carlos, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your review. We appreciate your nice rating and are glad our location was perfect for your needs. That said, we are sorry you felt our rooms and bathrooms needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again, and we look forward to your return visit. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Tania

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the property but when booking none of the rooms mentioned a balcony and when I arrived I saw the top rooms had one. I would have liked to have had a balcony. I didn't like that the jacuzzi wasn't opened the whole time I was there.
Se hospedó 2 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 30 abr. 2024
Dear Tania, Thank you for being our guest at Crowne Plaza Niagara Falls - Fallsview and for your positive rating. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. However, we are sorry for any inconvenience you had with your room without a balcony. The information regarding our accommodations is readily available on our website, and we will share your comments appropriately. We also apologize for the issues you had with the jacuzzi being closed during your stay, and we will address your concerns with the appropriate departments. We appreciate your patience and hope you will give us another chance to provide you with the outstanding service you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

frederik

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They need mini fridges in the rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 30 abr. 2024
Dear Frederik, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you faced due to the lack of amenities in your room. We will share your comments with the appropriate departments and appreciate your feedback. We hope you will give us another chance to provide you with the flawless hospitlaity we are known for.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Matthew

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 30 abr. 2024
Dear Matthew, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Crowne Plaza Niagara Falls - Fallsview. We look forward to welcoming you back on your next visit!Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

4/10 Malo

Brock

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Brock, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

Jazmin

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Jazmin, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

Ariel

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Honestly, it was only fine. The room was tiny and so hot. Only one of the air conditioners was working. It was also dark, wifh only 3 lamps to light the room. There was no microwave or mini fridge in the room, which made it difficult to keep leftovers. The free parking was nice and everything was clean, but definitely not really worth the price i paid, in my opinion.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager, el 24 abr. 2024
Dear Ariel, Thank you for taking the time to share your review. We genuinely regret that you had some challenges controlling the temperature in your room and concerns about the air unit. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are also sorry for the difficulty you had with our accommodations and your disappointment with the lack of a microwave and fridge in our rooms. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Furthermore, we regret the price of your visit. On a positive note, we are glad to know you liked our complimentary parking and well-maintained property. We are grateful for your patience, and we hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Bouchra

Nice hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager, el 23 abr. 2024
Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Nadia Castanha, Montreal Nord

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and all was very pleasant
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 21 abr. 2024
Dear Ms. Castanha, It was a pleasure to read your review about Crowne Plaza Niagara Falls - Fallsview. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your feedback, and we look forward to being your hotel of choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Manager , el 21 abr. 2024
Dear David, Thank you for the positive review of Crowne Plaza Niagara Falls - Fallsview. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our associates. We appreciate you being our guest and look forward to welcoming you back to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Michel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check-in, great location!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 19 abr. 2024
Dear Michel, Thank you for your fabulous rating and for letting us know your stay at Crowne Plaza Niagara Falls - Fallsview was exceptional. We are glad you had a smooth check-in process and that you were impressed with our ideal location. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

2/10 Terrible

saad

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worst hotel in the area
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager , el 19 abr. 2024
Dear Saad, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Cedy

Le gustó: Limpieza y servicio y personal
Good and Ok.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager , el 19 abr. 2024
Dear Cedy, Thank you for sharing the nice rating about your experience at Crowne Plaza Niagara Falls - Fallsview. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

CLEMENTE

Viaje en grupo
Good location
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 17 abr. 2024
Dear Clemente, Thank you for your review of Crowne Plaza Niagara Falls - Fallsview. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure welcoming you, and we look forward to your future stay. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Sarah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Nice hotel, clean, friendly, and easy to explore the city from this location.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Guest Service Manager , el 17 abr. 2024
Dear Sarah, Thank you for taking the time to leave feedback about Crowne Plaza Niagara Falls - Fallsview. We are glad our location was perfect for your needs and that you loved our clean property and thoughtful hospitality. We enjoyed hosting you and look forward to having you back soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

4/10 Malo

Thomas

Viaje en grupo
The room was extremely small everything look old the bed was made up by 2 mattresses instead of one I expecting more for the price
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager, el 16 abr. 2024
Dear Thomas, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager, el 16 abr. 2024
Dear Stephanie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

4/10 Malo

Melissa

Le gustó: Servicio y personal
No le gustó: Limpieza
Room was dirty. Sheets felt and smells dirty
Se hospedó 1 noche en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 15 abr. 2024
Dear Melissa, Thank you for the feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and any inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your concerns with our housekeeping team to ensure a better guest experience going forward. Thank you again; we hope to welcome you back in the future for the fresh and spotless visit you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

4/10 Malo

Daniel, Elmvale

Viaje familiar
No le gustó: Condiciones de la propiedad
For the cost of this stay it would be the most expensive hostel I have ever stayed lol…Water was shut off from 10-4 pm due to construction/ renovations. We were not prewarned. We had to use an ice bucket & garbage can with ice for cold drinks because there was no fridge. Later told we should have asked for a fridge to be brought to the room. Early morning Noisy renovations completed made sleeping in impossible. When we complained they offered to comp the $40/ day parking but it wasn’t done..and we had to insist upon it at check out. Not even a kettle or microwave either… Location is great but no locked doors after hours and no sign of any security! Anyone can enter any door. The restaurant was excessively expensive..shop around for same quality better priced such as Remingtons steakhouse !
Se hospedó 2 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 15 abr. 2024
Dear Daniel, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Arcelia, Peoria

Le gustó: Limpieza, servicios, condiciones de la propiedad
Only issue I had is that people at check in not that helpful. You asked them a question and their answers very short and not very helpful. It looked like they didn't like to get bothered or asked questions. Housekeeping was great, ladies very helpful.
Se hospedó 3 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 12 abr. 2024
Dear Arcelia, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are glad you had an overall comfortable stay and that our housekeeping staff met your expectations. However, we sincerely apologize for some unpleasant experience you had with our associates during your check-in and the inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will review your remarks with the appropriate individuals. Thank you again; we hope to welcome you back for the exceptional hospitality you deserve.Best Regards,Guest Service DirectorCrowne Plaza Niagara Falls - Fallsview

2/10 Terrible

Michael

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Was extremely hot in room because they don’t turn boiler on
Se hospedó 3 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 12 abr. 2024
Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

6/10 Aceptable

Walter

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Crowne Plaza Niagara Falls - Fallsview, el 12 abr. 2024
Dear Walter, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

2/10 Terrible

Amanda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worst stay I've ever had. The staff and management lie. The rooms are old and there's no air.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Amanda, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Vision

Viaje familiar
Le gustó: Condiciones de la propiedad
Friendly staffs. Excellent customer service.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Valued Guest, Your kind comments and excellent rating are greatly appreciated by all of us here at Crowne Plaza Niagara Falls - Fallsview. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Kumari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 9 abr. 2024
Dear Kumari, We are pleased you enjoyed your stay at Crowne Plaza Niagara Falls - Fallsview and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest, and we look forward to being your first choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

8/10 Bueno

Juan Carlos

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Mr. Carlos, Thank you so much for the terrific rating regarding your stay at Crowne Plaza Niagara Falls - Fallsview. We hope you are already planning another trip our way.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

10/10 Excelente

Jenn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The amazing view from our 11th floor balcony.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 8 abr. 2024
Dear Jenn, Thank you for staying at Crowne Plaza Niagara Falls - Fallsview. We are pleased to know how much you enjoyed your time with us and appreciate you mentioning our amazing views from your balcony. It was a pleasure hosting you, and we look forward to your next visit. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

10/10 Excelente

CHERYL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful building with lovely staff close to many tourist attractions and dining
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 8 abr. 2024
Dear Cheryl, Thank you for reviewing your stay at Crowne Plaza Niagara Falls - Fallsview. We are glad our location worked well for you and that you enjoyed our beautiful property. We appreciate your business and look forward to you revisiting us on your next visit to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

4/10 Malo

Winston

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bathroom very small,lighting dim and some flikered.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager , el 8 abr. 2024
Dear Winston, Thank you for choosing us for your visit. We apologize for the concerns you had with the lighting and the size of your room. Please know our front desk is always available and happy to help make your time with us more comfortable. We utilize feedback like yours to improve our guest experience and appreciate you leaving your review. We hope you will reconsider and stay with us again the next time you are in the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview