Dear Maru, Thank you for choosing the Sheraton Fallsview Hotel and for sharing your feedback. While we are delighted to know that you enjoyed your overall stay with us, we sincerely apologize for the inconvenience you encountered due to the confusion regarding hotel events. We understand how disappointing it must have been to miss the event due to the incorrect information, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with a more satisfying visit.Best Regards,Zach,Guest Experience Team

Dear Ms. Peña, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Fallsview Hotel. We are delighted to know that you thoroughly enjoyed your time with us. We take pride in offering competitively priced parking fees, which are presented on our website, enabling guests to access this information before making a reservation. We appreciate your understanding and look forward to welcoming you back soon.Best Regards,Zach,Guest Experience Team

Dear Davielys, Thank you for choosing our hotel and taking the time to rate your stay. We regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Best Regards,ZachGuest Experience Team

Dear Houari, Your kind remarks about our comfortable accommodations are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you at the Sheraton Fallsview Hotel, and we hope you are already planning another visit our way.Best Regards,ZachGuest Experience Team

Dear Johan, We are thrilled you had an excellent stay at the Sheraton Fallsview Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,ZachGuest Experience Team

Dear Cyrus, Thank you for taking the time to post a nice rating of Sheraton Fallsview Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,ZachGuest Experience Team

Dear Mr. Adrian, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Fallsview Hotel. We are delighted to hear that you enjoyed the stunning view. However, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is our top priority, and we regret not meeting your expectations. Please be assured that your comment will be addressed with our maintenance team to ensure the overall guest experience. We appreciate your patience and understanding. We look forward to welcoming you back for a much-improved visit.Best Regards,ZachGuest Experience Team

Dear Mildrey, Thank you for choosing the Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Best Regards,ZachGuest Experience Team

Dear Manuel, Thank you for your review. We regret any frustrations you experienced regarding the incidental charges. Please know that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We value your feedback and hope you will revisit us on your next trip to the area.Best Regards,Daniel IliasGeneral Manager

Dear Saul, Thank you for rating your stay at the Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,ZachGuest Experience Team

Dear Yaritza, We are thrilled you had an excellent stay at the Sheraton Fallsview Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Daniel Ilias

Dear Johany, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,Daniel Ilias,General Manager

Dear Angelyn, Thank you for rating your stay at the Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Daniel IliasGeneral Manager

Dear Lupita, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Sheraton Fallsview Hotel, and we look forward to welcoming you back soon. Best Regards,Daniel IliasGeneral Manager

Dear Raquel, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit!Best Regards,Daniel IliasGeneral Manager

Dear Raul, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family. We love knowing how much you enjoyed your time here, especially our fantastic views. We look forward to being the first hotel you think of on future trips to the area.Best Regards,Daniel IliasGeneral Manager

Dear Ingrid, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your overall stay with us. However, we apologize for any confusion regarding parking. Please know that parking charges are outlined on our website. We aim to be transparent about additional charges, and we regret if this information was not clear. We look forward to the opportunity to welcome you back again.Best Regards,Daniel IliasGeneral Manager

Dear Laura, We are delighted to have exceeded your expectations and that you enjoyed your stay. It was a pleasure to accommodate you at Sheraton Fallsview Hotel, and we look forward to seeing you again soon.Best Regards,Daniel Ilias,General Manager

Dear Laura, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Fallsview Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Daniel Ilias General Manager

Dear Viviana, Thank you for choosing to stay with us and for leaving positive feedback. We are delighted to know that you had you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon.Best Regards,Daniel Ilias,General Manager

Dear Joel, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Fallsview Hotel look forward to your next visit.Best Regards,Daniel IliasGeneral Manager

Dear Nesarilis, Thank you for letting us know your visit to Sheraton Fallsview Hotel was perfect in every way. We appreciate you being our guest and look forward to serving you again soon. Best Regards, Daniel Ilias General Manager

Dear Yamil, Thank you for being our guest at the Sheraton Fallsview Hotel. We are charmed to know you had an excellent stay and that our housekeeping and security team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and are excited to host you again next year.Best Regards,Daniel Ilias,General Manager

Dear Mariana, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. From award-winning view accommodations, world-class dining, and entertainment to an excellent location, we are a great choice to experience all that Niagara Falls has to offer. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,Daniel IliasGeneral Manager

Dear Samir, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,Daniel Ilias,General Manager

Dear Juan, We thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we apologize this was not your experience. We are also sorry for the overall cleanliness of our property, and this will be addressed appropriately, as we take reviews like this seriously. We appreciate your valuable feedback as it helps us improve our guest services; we hope you will give us another chance to show you our commitment to exceptional hospitality.Best Regards,Daniel IliasGeneral Manager

Dear Yaima, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family. We love knowing how much you enjoyed your time here; we look forward to being the first hotel you think of on future trips to the area.Best Regards,Daniel IliasGeneral Manager

Dear Liliana, Thank you for your nice rating and for letting us know that your stay at Sheraton Fallsview Hotel was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards,Daniel Ilias,General Manager

Dear Esmeralda, Thank you for choosing to stay at our hotel. Please accept our sincere apologies if you had an unpleasant experience. We hope to have another occasion to meet your expectations and provide you with the outstanding hospitality you should always expect from us.Best Regards,Daniel IliasGeneral Manager

Dear Mr. Eduardo, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Fallsview Hotel, we would like to invite you for another pleasant visit.Best Regards,Daniel Ilias,General Manager

Dear Alejandro, We appreciate you sharing your feedback regarding your recent stay at Sheraton Fallsview Hotel. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival and for the cleanliness issues you experienced. We understand your frustrations and we want you to know we are grateful for your patience. With that being said, we appreciate your positive comments about our accommodation with great views as well as the ideal location. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Best Regards,Daniel IliasGeneral Manager

Dear Hiram, Thank you for choosing Sheraton Fallsview Hotel for your stay. We are glad that you had a perfect stay at our property, however, we regret any disappointment you had with our parking fees. Please know our charges are mentioned on our website so that our guests can have this information before booking with us. We look forward to another opportunity to welcome you for another outstanding stay.Best Regards,Daniel IliasGeneral Manager

Dear Fabián, Thank you for choosing the Sheraton Fallsview Hotel and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Daniel IliasGeneral Manager

Dear Myrelis, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel. Ideally located, it is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. We are also glad you enjoyed the delicious breakfast we offer. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Best Regards,Daniel Ilias,General Manager

Dear Andrea, We are delighted you had an outstanding stay at Sheraton Fallsview Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best Regards,Daniel Ilias,General Manager

Dear Livia, Thank you for the generous rating. We are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Fallsview Hotel, and we look forward to seeing you again soon. Best Regards,Daniel Ilias,General Manager

Dear Alexandra, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our various amenities and excellent location. From award-winning view accommodations, world-class dining, and exceptional service, we are a great choice to experience all that Niagara Falls has to offer. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. Happy Holidays!Best Regards, David Nowaczyk,Director of Operations

Dear Arai, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Best Regards,Daniel Ilias,General Manager

Dear Mabel, Thank you for choosing Sheraton Fallsview Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards,Daniel Ilias,General Manager

Dear Guest, Thank you for sharing your feedback with us. We are glad you had a pleasant stay with us and enjoyed everything we had to offer. However, we regret your disappointment with the rate you paid for your stay. Please feel free to reach out to our front desk, as they would be more than happy to resolve any further queries. Thank you again for your review. We hope you will choose Sheraton Fallsview Hotel every time your travels bring you to our area. Best Regards, Cole Sheridan, General Manager

Dear Jonathan, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our thoughtful service, pristine accommodations, and excellent location. We thank you for your recommendation and look forward to welcoming you back to the Sheraton Fallsview Hotel soon.Best Regards, Cole SheridanGeneral Manager

Dear Maria, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and enjoyed the comforts of your room and the beautiful views of Niagara Falls. You can practically feel the mist! Thank you for recommending the Sheraton Fallsview Hotel to future guests. We look forward to hosting you again soon.Best Regards, Cole SheridanGeneral Manager

Dear Martin, We were delighted to read your feedback, and we appreciate you taking the time to share a review. We are glad you had a relaxing stay at the Sheraton Fallsview Hotel. We strive to deliver exceptional service every time, so knowing that you were delighted by our efforts is what makes our day. We are also happy our amenities were to your liking. Thank you again for your comments; we look forward to seeing you the next time you are in our area.Best Regards, ZachGuest Services

Dear Laura, Thank you for the outstanding review. We couldn't be more pleased that you had a relaxing stay and enjoyed the comforts of your room and the beautiful views of Niagara Falls. It is also lovely to read that our location was perfect for your travel plans. Thank you again for choosing the Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards, ZachGuest Services

Dear Samuel, thank you for staying at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone. We love knowing how much you enjoyed your time here, especially our location. We hope we will be the first hotel you think of on future trips to the area. Best Regards, Zach Guest Services