Televisión

Opiniones de Motel 6 Norfolk, VA

2 out of 5
Motel 6 Norfolk, VA
853 North Military Highway, Norfolk, VA

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 145 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 177 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 163 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 140 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 379 de 1004 opiniones" "

5.4/10

Limpieza

6.4/10

Servicio y personal

4.4/10

Servicios

5.2/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Nury

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Nury,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Aceptable

Rudy

Le gustó: Limpieza y servicio y personal
Bien
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Hello Rudy,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We appreciate you taking the time to share your experience.

2/10 Terrible

Monica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy mala atención y sucia
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 15 ago. 2023
Hello Monica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Aceptable

Isai

No le gustó: Limpieza
Se hospedó 4 noches en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hello Isai, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Santos wilfredo

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Todo sucio camas manchadas apestoso sabanas rotas
Se hospedó 2 noches en abril de 2022
Respuesta de Manager, el 5 may. 2022
Hello Santos wilfredo, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to someday have another opportunity to host your stay.

2/10 Terrible

Virginia

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Pedí 2 Habitaciones para NO fumadores y me dieron las peores del estacionamiento, apearaban a Mariguana y tabaco. Fui a la recepción y pedí que me las cambiaran porque estoy embarazada y unos amigos andaban con su niño de 2 años y no era aptas las condiciones para nosotros. La recepcionista solo me dijo que enviarian a alguien a limpiar , y no llegó nadie. Tuve que ir a la tienda por desodorante ambiental para aplacar el horrible olor. En una habitación un inodoro estaba tapado no bajaba el agua y en la otra habitación el lavabo no salía agua para lavarnos las manos. En fin, terrible experiencia.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 10 sept. 2021
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Bueno

Cliente verificado

Viaje con mascota, Viaje familiar con niños
No yevar on toallas. Ni papel de baño cuando les dije ..
Se hospedó 3 noches en julio de 2021
Respuesta de Manager, el 18 ago. 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El cuarto que me quede apestaba a cigarrillo tipo a marijuana y ni estaba tan limpio que se diga y el ropecama todo roto estaba, no me agrado la estadía de este hotel
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 30 jul. 2021
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

2/10 Terrible

Denis

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 30 jul. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

6/10 Aceptable

Cliente verificado

Se hospedó 14 noches en diciembre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2019

2/10 Terrible

Adis, Aurora

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La limpieza todo sucio y con mucho olor a sigarillos
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Qué no había suficiente jabón y. No había champú Pero el servicio está bien y la úbicasion muy buena
Se hospedó 1 noche en junio de 2019

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo está bien y muy agradable todo muy bien para descansar no hay todo muy confortable
Se hospedó 1 noche en abril de 2019
Respuesta de Brand Experience Team, el 30 abr. 2019
Hola Viajero, Gracias por compartir tu evaluación. ¡Nos alegramos de que haya disfrutado de su estancia! Hasta la próxima, ¡dejaremos la luz encendida para ti!

4/10 Malo

jose, virginia

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
las personas que trabajan se portaron regular pero las instalaciones de los dormitorios deja mucho de que hablar prefiero dejarlo en la imaginacion
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2018

4/10 Malo

CHARYN

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I notified the Front Desk that my room was dirty and needed to be cleaned. I left for a function and upon return noticed that my room had NOT been serviced! I was ultimately moved to another room AFTER I complained and physically went to the Front Desk because I didn't like the way I was spoken to over the phone! I'd rather sleep OUTSIDE before staying there in the future! It would have to be a matter of life or death and even then I would NOT want to stay there!
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Chad

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
75 bucks you get what you pay for.... room that smells like smoke...2 towels one bar of jail soap
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Chad, We regret to hear about your recent experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with the team for improvement. Please feel free to reach out to our management team directly to address any concerns or provide further details to assist us in enhancing our service for future guests.

2/10 Terrible

Kelly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room and the bathroom were way to small for two adults. If I were to have taken a shower and stepped out it would have been right into the toilet. It was mis represented by the pictures of the rooms showing a microwave and fridge the whole purpose for me to get the room was to shower because I have a busted water heater at home. I didn't even shower.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Our room sizes vary, and we recommend contacting us directly for assistance with choosing a more suitable option in the future. Thank you for bringing this to our attention.

10/10 Excelente

Kossi pierre

average
Se hospedó 5 noches en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Kossi pierre,We appreciate your feedback and regret to hear that your stay was not exceptional. We value all guest experiences and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excelente

Lashawnda

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great rooms th r only issues I had was you have had is that you pay 19 extra dollar to get a room with a microwave and a refrigerator
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Lashawnda,We appreciate your feedback regarding the additional fee for certain room amenities. We strive to offer a variety of room options to cater to our guests' needs. Feel free to contact our management team if you have any further concerns or inquiries. Thank you for choosing to stay with us.

2/10 Terrible

Karla

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Karla, We're sorry to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns.

8/10 Bueno

Marcella

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal y servicios
Not a bad motel it’s has plenty of food options and stores. The bed was nice and the wifi was alright. The air conditioning needs more work so does the door. I was able to hear a lot from outside cuz are for was semi cracked opened on the bottom. The area is kinda skeptical I would definitely watch my surroundings. The guy at the front desk was helpful and Nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Marcella,Thank you for sharing your feedback with us. We're glad you appreciated the dining options nearby and found our staff to be friendly and helpful. We'll make a note of your comments about the air conditioning and door for our future improvements. Your safety is our priority, and we encourage all guests to remain vigilant in any area they visit.

6/10 Aceptable

Chase

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Chase,We appreciate you choosing our hotel for your recent stay. Please don't hesitate to contact us directly with any feedback you would like to share from your experience. We value your input and would love to hear from you.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All personal are nice and easy to get along with
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Amanda,We are pleased to hear that you found our staff friendly and approachable during your stay. It is always our priority to ensure that our guests feel welcomed and well taken care of. Your kind words will be shared with our team to motivate them further. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 Terrible

Ryan

Respuesta de Manager, el 19 mar. 2024
Hello Ryan,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your stay so we can address them appropriately.

4/10 Malo

Nate

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Nate, We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly with any further details on your experience so we can address any concerns.

8/10 Bueno

Corinda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Corinda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

SONNY

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was full with strong heavy smoking smell
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello SONNY, We apologize for any discomfort you experienced during your stay. Our hotel has a strict non-smoking policy, and we will investigate this matter further to ensure it was an isolated incident. We value your feedback as it helps us improve our services for future guests.

10/10 Excelente

sara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Front desk staff - VERY friendly and accommodating. The property itself is dated, not a big deal, but the grounds were noisy with people and car alarms going off, people shouting etc… If you’re looking to have a good sleep, I would pick a more traditional hotel vs motel
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello sara,We appreciate your kind words about our friendly front desk staff. We take note of your feedback regarding the noise on the grounds and will address this internally for future improvements. When seeking a tranquil rest, exploring other accommodation options might provide a more suitable experience for you.

6/10 Aceptable

Loren

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Loren, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Bueno

Sonya

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Pros: Good area location for shopping. Cons: No housekeeping, no washcloths and towels. Customer Service was excellent 👍 A lot of drama and incidents outside the building. Overall, the stay was not great but ok.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Sonya,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our excellent customer service. We apologize for any inconvenience you experienced with housekeeping and the lack of washcloths and towels. We strive to improve our services and appreciate your input. We hope you will give us another chance to exceed your expectations in the future.

6/10 Aceptable

Genevive

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Genevive, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to contact us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Ashley,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest and we appreciate you taking the time to rate your experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excelente

Arlene

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Arlene,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience during your time with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

4/10 Malo

Linda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Linda, We're sorry to hear about your experience at our hotel. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your opinion and hope to have the opportunity to make it right.

10/10 Excelente

Christopher

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 mar. 2024
Hello Christopher,We're delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable experience at our hotel!

10/10 Excelente

Christopher

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Christopher,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

6/10 Aceptable

Tayla

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Tayla, We appreciate you choosing to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We value your input and would love to hear from you to ensure we meet your expectations in the future.

10/10 Excelente

Corinda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Corinda,We are delighted to hear that you had an excellent stay at our hotel! We hope to welcome you back again soon for another memorable experience.

8/10 Bueno

Steven

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 14 ene. 2024
Hello Steven,We're glad to hear that you had a positive experience during your stay at our hotel. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.

4/10 Malo

James

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The problem that I incounter was my reservation was for 12/26 - 1/2 instead of me checking in on time, i got to the hotel at 9pm with my two children and not able to check in until 4am of the 27th, because of the reservation problem at no time no one offer me a credit of anything and i had to check out a whole day early with no apologies really hurt me as a paying customer and a single father who had to sleep in his car with my children until we was able to check in. I am not happy and feel that i should receive some type of credit back to credit card.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the reservation issue and for the delay in checking-in. We strive to provide excellent customer service, and it is regretful to hear that we fell short during your stay. To address your concerns regarding compensation, please reach out to our management team directly so they can assist you further.

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not So Good Experience
TV remote nor TV didn't work in the first three rooms. Air Condition or Heater Unit was broken. Towels and wash cloths look a dingy colored white.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues mentioned to ensure a better experience for future guests. Please reach out to our management team directly, and they will be happy to assist you further. Thank you for bringing these concerns to our attention.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Need to fire everyone and start over it’s very horrible and all the workers including management need to go . They don’t clean any rooms , don’t fix anything that needs to be fixed , the company they keep on the premises is not a good look , the list can go on and on
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and take it seriously. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these concerns to our attention.

4/10 Malo

LuWella

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 22 dic. 2023
Hello LuWella, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with any specific feedback, so that we may address your concerns and ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.

2/10 Terrible

Mralday

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello Mralday, We are sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly to provide more details about your stay so that we can address any issues. We value your feedback and want to ensure that every guest has a positive experience.

6/10 Aceptable

LuWella

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 15 dic. 2023
Hello LuWella, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address any areas for improvement.

2/10 Terrible

Steven

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello Steven, We're sorry to hear that your experience fell short of your expectations. Please reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Aceptable

Christina

Viaje en grupo
No le gustó: Limpieza y servicios
First off, be sure to ask about the decal for your car upon checking in because your vehicle will be towed without one. The one who checked me in didn't even bother to ask me about my vehicle or even mention anything about needing a decal and I woke up one morning to find my car "missing." Thankfully, I didn't have to pay to have it pulled out of storage because it was the employees fault for not giving me a decal and was able to get my car. The first room had black mold so I requested another room which I couldn't even open because the latch needs replaced, so I got a 3rd room. The 3rd room had not been cleaned prior to my arrival and had pee stains on the toilet, dirt inside the sink, and pube hair on one of the beds. Not to mention the floor had not been swept or mopped at all and I had to get unusable motel towels so I could clean the room myself as I didn't even want to request another room because I was just plain tired. Overall, the employees are semi approachable and checked to see if everything was alright when an ambulance had to come to take my friend to the hospital because he had multiple seizures that wouldn't stop. After everything, I didn't even stay the full trip. The vibe of the place is questionable at best and given everything that had happened, I simply couldn't even sleep and went to truck stop just so I could get some sleep. Overall, I will not stay here again and wouldn't recommend the place either.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello Christina, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to emphasize that the decal policy is mentioned in our terms and conditions, which we do our best to communicate to all guests at check-in. We're sorry to hear about the issues with your room and cleanliness. We take these matters seriously and will address them with our housekeeping team. Regarding the incident with your friend, we're glad our staff was able to assist and check on their well-being. We appreciate your feedback and will use it to improve our services. We regret that you did not find your stay satisfactory, and we understand your decision to leave. We appreciate your time and hope you have a pleasant day.

2/10 Terrible

Natasha

No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Natasha, We apologize for any issues or concerns you may have had during your stay with us. We value your opinion and would appreciate if you could reach out to us directly so we can address any specific feedback you may have.