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Opiniones de Quality Suites Lake Wright - Norfolk Airport

3 out of 5
Quality Suites Lake Wright - Norfolk Airport
1521 Premium Outlets Blvd, Norfolk, VA

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 146 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 200 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 183 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 169 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 307 de 1005 opiniones" "

5.4/10

Limpieza

6.4/10

Servicio y personal

5.4/10

Servicios

5.2/10

Condiciones de la propiedad

4.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Yesenia

Se hospedó 4 noches en abril de 2024

4/10 Malo

Yesenia

Se hospedó 4 noches en abril de 2024

10/10 Excelente

Yesenia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Amnery

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
L servicio de limpieza pésimo estuve 5 días y nunca fueron a cambiarme ni limpiar el cuarto , pero sin embargo tenía tupido el lavamanos y la primera noche en cuanto llame fueron y lo arreglaron
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Margareth

Viaje con mascota, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Desepcionante el Hotel me cancelo mi reservación
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Jair

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty and insects in the room
Se hospedó 1 noche en julio de 2022
Respuesta de Management, el 14 ago. 2022
Greetings Jair. Thank you for taking the time to review our property we are hopeful to have another opportunity to accommodate you again in the future.

2/10 Terrible

Jhon Jaime

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estadía Desagradable
The hotel did not meet what it offered and what it bought, they sold us the rooms, they gave us dirty rooms that were not in service, the air conditioning was bad, cockroaches and bugs in the room, they over sold the hotel and had to intervene the police, does not comply with the cleanliness and health regulations of tourism.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Alcina Phipps, el 15 oct. 2021
Thank you Jhon Jaime! Thank you for reviewing our property. We apologize you were unable to get a room and had to call the authorities. We will be certain to monitor any overbookings in the future.

4/10 Malo

Brenly, Sterling

Viaje en grupo, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was unpleasant to find so many roaches, and super stained bedding. and the sofa bed broken, the only good thing was the parking
Se hospedó 2 noches en septiembre de 2021
Respuesta de Alcina Phipps, el 15 oct. 2021
Brenly, thank you for reviewing our property. We are working around the clock to correct the issues you faced.

2/10 Terrible

Ana

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y servicios
La ubicación está excelente, pegado al outlet y a Aeropuerto
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Luz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mi reservación promero no aparecía desdepues me la cancelaron tuve q hacer otra... luego subo a mi habitacion 380 tenía mal olor, estaba llena de pelos de perro mi hija es alérgica a perro y por último en el cuarto estaba toda la alfombra llena de agua porque el aire estaba botando el agua por debajo no podíamos pisar esta fue mi primera mal experiencia en un hotel no vuelvo
Se hospedó 1 noche en agosto de 2018

2/10 Terrible

joanne

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y servicios
Ants and weird stains
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Kedisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was just great overall, I will definitely go back
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Elizabeth

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty rugs, wet floor, lightbulbs out, A/C not cooling, tv remote didn’t work. Staff quickly gave me a different room And graciously did so
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Karina

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room and halls smelled of cigarettes. The room was a nice size but it was definitely not well cleaned. It was pretty dirty with stains all over the walls in the room, bathroom, hallways, and elevator.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Yatnier

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Laura

No le gustó: Limpieza y condiciones de la propiedad
I've never seen a more filthy and poorly run property. The desk attendant was the only one there, and he was swamped with people trying to check in, buy things at the convenience store, etc. There seemed to be no cleaning whatsoever in any of the public spaces, the floors were unswept, the trash cans overflowing with food garbage, the halls smelled of smoke and harsh chemicals to cover smoke smell. The room was worse with the smell of amonia, second hand smoke and artificial air freshener so potent we walked out and had to find another hotel.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Christine

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Yesenia, Harrisburg Pp

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

larry

Viaje familiar
It was ok for over night But I needed extra pillows because I can’t sleep with head low never received no phone in room
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Gillian

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
The rooms aren’t clean properly
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Lacey

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was disgusting. Hair on the sheets, dust and hair on the walls, cigarette burns on the tub (we were in a NON smoking room), holes in the walls, sticky carpet.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Daniel

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Ana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Alicia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
I called before we went my kids were on spring break and asked did they have a working pool they said yes but when we get there the pool is freezing cold no kids are in the pool they tell me that it's not a heated pool and they couldn't do anything about it so kind of wasted my time at this place because the pool was not available for the children but other than that it was an Irish place
Se hospedó 3 noches en abril de 2024

4/10 Malo

Rachel

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The lighting didnt work, one of the lights stayed on all night and flickered. There wasn't a stopper for the tub. For a room with 5 people, there were 4 towels, when asked to provide more, we were told "well get them in a minute", so my husband got us more. The indoor pool was freezing cold and filthy with things (not people) swimming in it. There was an awful odor, and for a smoke free environment, there was a lot of Marijuana smell in the hall ways.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved breakfast
Se hospedó 1 noche en abril de 2024

4/10 Malo

Richard

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would not return to this property. The second floor corridor smelled like pot. I asked the front desk to replace a burned out light bulb and that never happened. Trash all around the main entrance and around elevators. Only one elevator was working during our stay. No ice machine was installed on the second floor. I had to goto the first floor for ice. The lavatory did not have any water pressure. The continental breakfast could have been better. I wanted cereal and they did not have any milk. The king size bed was very hard and uncomfortable. Only 3 small pillows for 2 people on king size bed. Could not understand the man at the front desk when we checked in. Not a lot of room to negotiate the toilet with the bathroom door. The office desk chair armrest in the room were about to fall off. This is the worst 3 star rated hotel ever. I would give it a 1 star.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Joyce

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Microwave was rusty.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Arasis, Sheidy

Viaje de negocios, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Gillian

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Cherri

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Nicole

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The couch had stains all over it. The pillows were tiny little throw pillows, the bed was hard, our mattress was all stained. The bathroom light only worked half the time and the fan was loud. There was broken glass all over the parking lot. Also the indoor pool was closed. This was one of the only reasons we choose this hotel. There was hair all in the sink and the water pressure in the sink was awfuI. I do not recommend.

6/10 Aceptable

Bernadette

Viaje familiar
Le gustó: Servicio y personal
The halls were musty and the pool was closed. The front desk staff was wonderful and the hotel is located right next to shopping outlets.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Cristina

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Sabrina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024

6/10 Aceptable

john

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
the pool was not open breakfast insufficiant,police were there when i went to check in,for a disturbance from outside,was not a guest.police were there again for disturbance,again not a guest.not a safe location,and im pretty sure there a people living there.
Se hospedó 3 noches en enero de 2024

4/10 Malo

Shantine

Pool out of order don’t let my knw before booking
Se hospedó 1 noche en enero de 2024

2/10 Terrible

MILLICENT

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a 6 night stay there. Since day one I've been having issues the hallway and the room had a funny smell. The linen on the bed did not smell fresh. The bathroom light was very dim and the walls around the shower was peeling. I seen a mouse on the first floor. The last 2 days I was there the TV wasn't working. The breakfast is horrible. And the hotel is outdated. I would not recommend this place to no one.
Se hospedó 6 noches en enero de 2024

2/10 Terrible

ANTIONE

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The hotel was dirty. I saw 2 roaches in my room. The front desk person was very nice and friendly.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Never again
I did not know I had to have $100 held for check in after the room was paid for. Was told I would lose the room and my money if I didnt pay it. Got to the room and it was a handicap room with a broken toliet. They did change my room. Second room did not have a shower curtain and the shower head had a leak. Went to get breakfast and the ham had hair in it, ruined my meal.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Leslie

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza
Found old food wrappers in the room. Bathroom tub had a hole in it that had been covered with bath mat. Fridge and microwave were outdated and we had to kill an unknown bug in our room during our stay. Not the cleaniest but okay for just 1 night over night stay.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tianna

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jessica

Viaje familiar
Paul was not operational even though I had called to verify the indoor heated pool would be working and that was one of the reasons we booked this hotel so we were completely bombed. It was not operational. Also, one of our beds was broke and had a slight curve in it but at that point, we just stayed anyways and made the most of the room.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

RECARDO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ok
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Robert

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
All the amenities were closed
Se hospedó 10 noches en diciembre de 2023

10/10 Excelente

Regina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing I had a problem with is the breakfast area was very messy and when staff was informed no one came to clean it for a while. Also that same situation whoever was cooking food did not want to replenish the food and there was still almost 40mins left to breakfast.

10/10 Excelente

catrina

Se hospedó 2 noches en octubre de 2023

4/10 Malo

Janice

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No housekeeping. Lights did not work.
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wouldn't recommend
Service terrible no one seem interested in helping with concerns. TV remote didn't work for the set in the bedroom. AC didn't work just cool air not cold nights was miserable. Roaches and ants all over. Sink had to practically had to drizzle out because turning it on in invited a shower with water spraying everywhere. Couldn't get another room just endured until we left and had to shake off all clothes and bags as not to take back bugs.
Se hospedó 3 noches en noviembre de 2023