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Opiniones de Northampton Town Centre Hotel

4 out of 5
Northampton Town Centre Hotel
Silver Street, Northampton, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 423 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 402 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1001 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gustavo, Bogota, Colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un buen sitio para descansar
Excelente

10/10 Excelente

Charalambos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good parking, nice staff, clean modern rooms, would definatly stay again, good central location
Se hospedó 1 noche en mayo de 2024
Respuesta de Luke, el 13 may. 2024
Good morning,Thank you very much for your great review of your recent stay. We are thrilled to read that you enjoyed your stay, and hope to welcome you back soon!Kind regardsLuke - Front Office Manager

2/10 Terrible

Kurt

Staff was rude and obnoxious all because I queried the price and being charged for car parking because I had standard room instead of a superior room, but a previous member of staff told me parking was free because I was a guest
Se hospedó 1 noche en abril de 2024
Respuesta de Reception Team, el 28 abr. 2024
Hi Kurt,Thanks for your feedback. We're sorry your stay didn't meet your expectations, and we apologize for the inconvenience. Since we're located in the town centre, parking for standard rooms comes with an additional charge. We hope to welcome you back the next time you're in town.Best regards,

8/10 Bueno

Charles

Le gustó: Limpieza y servicio y personal
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Luke, el 28 abr. 2024
Good morning Charles,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed your stay, and we very much hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 Excelente

David, Waterlooville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice newly refurbished room on 7th floor. Staff v friendly as always
Se hospedó 1 noche en marzo de 2024
Respuesta de Eliah O'Toole - Guest Relations Executive, el 27 mar. 2024
Good Evening David,Thank you for leaving us a review, it is great to see that you had such an enjoyable stay with us.I will make sure to pass along your feedback regarding the refurbishment and the excellent service you received during your stay.I hope to welcome you back soon!Warmest Regards,Guest Relations Executive - Eliah O'Toole

8/10 Bueno

jacqueline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay and would go again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eliah O'Toole - Guest Relations Executive, el 20 mar. 2024
Good Afternoon Jacqueline,Thank you very much for such a positive review. I am very glad to see that you enjoyed your stay and would like the opportunity to welcome you back again soon!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excelente

Michael

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I have stayed here multiple times dating back to 2010. It continues to improve.
Se hospedó 2 noches en marzo de 2024
Respuesta de Luke, el 18 mar. 2024
Good evening Michael,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excelente

Gerald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr gut für unsere Zwecke gelegen.
Se hospedó 3 noches en marzo de 2024
Respuesta de Luke, el 18 mar. 2024
Good evening Gerald,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 30 mar. 2024
Dear Lisa, Thank you for your feedback it is much appreciated.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arrived at busy check-in, & manager stepped in to support reception staff which was appreciated. All areas clean & well maintained. Room quiet, modern & comfortable. Bathroom very good - hot water in shower = instant!
Se hospedó 1 noche en marzo de 2024
Respuesta de Eliah O'Toole - Guest Relations Executive, el 9 mar. 2024
Good Morning Mark,Thank you for a great review, I am very glad to hear that you enjoyed your stay with us.I will be sure to pass along the feedback to the Manager who stepped in to help the Reception staff and in doing so, made for a quick efficient check-in.I am also glad to hear that you enjoyed all of the amenities that we have to offer. We strive to ensure our guests are always satisfied and I will make sure that all of the relevant departments are aware of the great feedback!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excelente

Luke

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Eliah O'Toole - Guest Relations Executive, el 9 mar. 2024
Dear Luke,Thank you for taking the time to leave us a great review, we appreciate it!I am very glad to see that you enjoyed your stay with us. I hope we have the opportunity to have you stay with us again soon.Warmest Regard,Eliah O'Toole - Guest Relations Executive

10/10 Excelente

Victoria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the breakfast and rooms were adequately equipped with comfortable beds. Didn't like paying to park. Should be free for hotel guests.
Se hospedó 1 noche en febrero de 2024
Respuesta de Luke, el 26 feb. 2024
Good morning Victoria,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay, and we have taken your comments on board regarding the parking.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Bueno

Jesse

Le gustó: Limpieza y servicio y personal
Very conveniently located, within walking distance of town centre and the train station.
Se hospedó 6 noches en febrero de 2024
Respuesta de Luke, el 26 feb. 2024
Good morning Jesse,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel rooms were good, breakfast was nice and lots of choices
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 18 feb. 2024
Dear Karen, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excelente

Brendan

Se hospedó 2 noches en febrero de 2024
Respuesta de Luke, el 21 mar. 2024
Good afternoon Brendan,Thank you very much for leaving a review of your stay with us. We are delighted that you enjoyed your stay and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great room would definitely stay again
Booked a superior room and can definitely say it was worth it. Loved the decor from the pops of colour in the bathroom to the furniture style all really suited each other. The bed was extremely comfortable and the LED headboard lights created a relaxing atmosphere at the end of the night. Only issue was curtain rail lights were flickering so had to rely on lamps in the room instead of using the main lights. The only improvement I can think of would be with it being a superior room maybe some upgraded coffee making facilities could be included for example a pod machine even just a simple one just to add that more luxury feel that you get from the rest of the room
Se hospedó 1 noche en febrero de 2024
Respuesta de nm, el 12 feb. 2024
Dear AshleyThank you for your great review and feedback on your stay with us.I will be sure to pass on all feedback to the relevant departments.We look forward to welcoming you in the near future.Kind regardsThe Northampton Town Centre Hotel

10/10 Excelente

Dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Reception staff really friendly, helpful 👏👏
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 11 feb. 2024
Dear Dawn, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards, Northampton Town Centre Hotel

10/10 Excelente

Borys

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional
Exceptional hotel for the price
Se hospedó 1 noche en febrero de 2024
Respuesta de nm, el 8 feb. 2024
Dear BorysThank you for leaving some great feedback with regards to your stay.Kind regardThe Northampton Town Centre Hotel

10/10 Excelente

Simon

Se hospedó 1 noche en febrero de 2024
Respuesta de nm, el 8 feb. 2024
Dear SimonThank you for the great review.Kind regardsThe Northampton Town Centre Hotel

6/10 Aceptable

Christopher Paul

Viaje en pareja
Le gustó: Limpieza
Pleasant staff, but not really focused on customer experience, additionally bar shut early as advertised, will not stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de nm, el 8 feb. 2024
Dear ChristopherThank you for taking the time to leave some feedback on your stay with us.I am sorry to see that you did not enjoy all aspects of your stay, I will be sure to pass on the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 Excelente

Sajimon

Se hospedó 2 noches en enero de 2024
Respuesta de Eliah O'Toole - Guest Relations Executive, el 20 mar. 2024
Good Afternoon Sajimon,Thank you for taking the time to leave a great review. I am very glad to see that your stay was a positive experience and would look forward to welcoming you back again soon.Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Reception Team, el 29 ene. 2024
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excelente

NICHOLAS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable quiet hotel. Lovely staff and very handy for town
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 26 ene. 2024
Dear Nicholas, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excelente

Ralph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel location is good and the staff delivered excellent customer service Christina at the front desk and Kevin DeFreitas in the bar and restaurant. Also the young lady server in the restaurant The one thing is that our room was too small for a king size bed. No space to move around. At least a small fridge would be nice to have. There should be an ice maker on some of the floors. Love that we could make coffee or tea Excellent renovated bathroom
Se hospedó 2 noches en enero de 2024
Respuesta de Reception Team, el 23 ene. 2024
Dear Ralph, Thank you for your lovely feedback it will be shared with the team. We are happy to hear that our staff were able to provide the level of service and hospitality that we strive for. We can't wait to have you back as our guest next time you’re in Northampton. Kind Regards,

8/10 Bueno

Ralph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 26 ene. 2024
Dear Ralph, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

6/10 Aceptable

Ole Haubo

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
OK slidt hotel i ramponeret kvarter
Et noget slidt hotel i et ramponeret kvarter, hvor hotellet falder fuldstændigt udenfor arkitektonisk.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 11 ene. 2024
Dear Haubo, Thank you for reviewing our facilities and we appreciate your feedback. We have some delightful news, from the beginning of this year our hotel will be going through refurbishment. We do hope you will allow us to host you once more next time you’re in town. Kind Regards,

10/10 Excelente

Christopher

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The stay was amazing. The only fault was tgere was no fan for the bedroom and the air conditioning turned off withing 45 minutes so the room was extreamly hot.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 7 ene. 2024
Dear Christopher, Thank you for your feedback. It is much appreciated. Kind Regards,

10/10 Excelente

D

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 31 ene. 2024
Dear Guest, Thank you for your feedback it is much appreciated.Kind Regards,

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great overnight stay
It was great for a nights stay. Room comfortable, great amenities, and the breakfast was great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Karen, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards,

6/10 Aceptable

Steven

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Ok hotel poor booking
Note was fine. Check in poor. The lady at reception was great but my booking from Hotels.com was not passed onto the hotel. It took 20minuted to sort out.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Steven, Thank you for taking the time to share your feedback on your visit to the Hotel Northampton Town Centre. Our team will be addressing the issues you encountered so that we can improve going forward. We do hope to have you back as a guest next time you're in Northampton. Kind Regards,

2/10 Terrible

Shaheed

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Shaheed, Thank you for your feedback it is much appreciated. Kind Regards,

8/10 Bueno

Amanda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Amanda, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 Excelente

A

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Bueno

Ryan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 10 dic. 2023
Dear Ryan, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Bueno

P

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 10 dic. 2023
Dear Guest, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excelente

Lucille

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Reception Team, el 10 dic. 2023
Dear Lucille, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

4/10 Malo

Mr Spencer

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Found a pair of underpants and a lipstick from the previous occupants in the room Room had obviously not been cleaned properly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cristina, el 7 dic. 2023
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 Bueno

Victoria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Victoria, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 Aceptable

James

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de nm, el 29 nov. 2023
Dear JamesThank you for taking the time to leave a score.Kind regardsThe Northampton Town Centre Hotel

10/10 Excelente

Deborah

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Deborah, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 Aceptable

Danny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Team, el 5 ene. 2024
Dear Danny, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Team, el 30 dic. 2023
Dear Jennifer, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 Excelente

Gordon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First stay. Excellent room. Excellent staff. Very impressed. Would recommend.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adina, el 28 nov. 2023
Dear Gordon,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient shops etc
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adina, el 28 nov. 2023
Dear Paul,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

2/10 Terrible

Stuart

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
A predictable scenario poorly managed
Truly dreadful, an awards ceremony finished at 2 and the after party kicked off in the room above from 2:30-5:00, my alarm at 6:30 to speak at a conference for the entire day was unwelcome. The hotel took no responsibility or offered any recompense.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cristina, el 7 dic. 2023
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 Bueno

Asif

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Much better stay this time compared to my last will stay again when in area...
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adina, el 28 nov. 2023
Dear Asif,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 Excelente

Richard

Se hospedó 1 noche en noviembre de 2023
Respuesta de nm, el 14 nov. 2023
Dear Richard,Thank you for the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good spot for the Theatre
We went to an event at the Derngate Theatre and the hotel was less than a 10 minute walk away. Quick check-in, the room was good and it was very quiet. Left the car in the car park right in front of the hotel for £7.
Se hospedó 1 noche en noviembre de 2023
Respuesta de nm, el 14 nov. 2023
Dear JohnThank you for the great feedback on your stay with us.Kind regardsThe Northampton Town Centre Hotel

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vent in bathroom did not work
Se hospedó 2 noches en noviembre de 2023
Respuesta de nm, el 6 nov. 2023
Dear StephenThank you for the feedback on your stay.Kind regardsThe Northampton Town Centre Hotel

8/10 Bueno

Benjamin

Se hospedó 1 noche en noviembre de 2023
Respuesta de nm, el 6 nov. 2023
Dear BenjaminThank you for the feedback on your stay.Kind regardsThe Northampton Town Centre Hotel