Dear Alejandra Olvera,We are thrilled to learn you liked it.Thank you very much for your positive feedback.We hope you visit us again soon and we wish you a wonderful day, Alejandra.Kindest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Estimada Karla,Lamentamos sinceramente que no fuera atendida con la rapidez y seriedad adecuadas.Sin duda, su reseña se tomará en cuenta a la hora de realizar mejoras en nuestro servicio.Rogamos acepte nuestras disculpas.Atentamente,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Guest, Thank you for taking the time to give us your feedback and for expressing your concerns. Your comment regarding our customer service really surprises us. In RIU we try to create a familiar and comfortable atmosphere so that our customers feel like at home and this is only possible if all of our staff members provide an excellent customer service. Please rest assured that we will communicate all of your valuable feedback with our management team as we truly hope to have the pleasure of welcoming you back again soon. Have a lovely day, Hotel Riu Ocho Rios Online Reputation Manager

Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jeronimo,We will pass on your fantastic feedback to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Jeronimo.Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Adloi,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.We are sorry to learn that you were not fully satisfied with these restaurants. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Sergio,Thank you for taking the time to provide us your ratings on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Lillian,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Michael,Thank you for choosing us and for sharing your review.It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We hope you will decide to give us the opportunity to welcome you soon again.With best regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kyrey,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Love you back, Kyrey,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Ticarra Monet,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. It is very disappointing to read your comment regarding your daughters stomach discomfort and we truly hope that you are feeling better by now.On the other hand, please accept our apologies for any inconvenience and we will follow this up with our team. We hope to welcome you back soon. Kind regards, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Elena Paola,Thank you so much for taking the time to review your stay .We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager