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Opiniones de Americas Best Value Inn Norman at Univ of Oklahoma

2 out of 5

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 54 de 246 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 60 de 246 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 246 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 246 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 246 opiniones" "

6.8/10

Limpieza

7.0/10

Servicio y personal

5.8/10

Servicios

6.4/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Neyju Rondon, Zelienople

Viaje familiar
👍
Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Zulma, Goshen

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
It could improve
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service and. Rooms
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Richard

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza
Didn't stay there had a family emergency never made iit to Norman. I tried to cancel but it wouldn't let me . Plus they changed me for staying after I tried to cancel. My name is Richard Calhoun
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Derrick

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like it because it was off the freeway and was convenient to the walmart and restaurants. What I dint like about is the bed sheets smell old the wash cloth and the towel looked really used, and entry upstairs it had old chairs and table in the stairways entree. And it also look like a housing area for homeless people or family who cant afford a house
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations, el 23 abr. 2024
Dear Derrick,While we're thrilled to know that you enjoyed our prime location, we're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep concerns during your visit, as this is never our intention. All of your feedback is gratefully received and will be discussed internally so that changes can be made where necessary. Thank you, and we hope to see you again soon.

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Access to lobby was not available prior to check in.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Amy

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
We found dirty towels on the back of the bathroom door. The sheets had horrible stains on them. The front desk person was so friendly which made it disappointing when we saw the room.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 29 ene. 2024
Dear Amy,Though we are glad you enjoyed our friendly service, we regret that our accommodations fell below your expectations. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our rooms. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

Lucy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room smelled like pee
The hotel was in a very good location except for the room smelled like pee really bad and the bed was very old and loud. The room just smelled bad altogether. the shower had mold in it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations, el 17 nov. 2023
Dear Lucy,We're so happy to know that our location was perfect for your needs. That being said, we apologize for any unpleasant odor and any cleanliness concerns. We'll be sure to have our housekeeping team look into your comments and make changes where necessary. Please consider giving us another chance in the future; we know that we can change your perceptions.

10/10 Excelente

Mary Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Adjacent to a quiet neighborhood with easy access Main Street and 24th.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property…close to ou
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The staff was helpful while checking in. The walls are VERY thin. We were awoken at 6 by the room next door's conversations. It felt as if they w were in our room.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Brian

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Great value, clean room, efficient breakfast, friendly desk staff!
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Andy

No le gustó: Servicios y condiciones de la propiedad
Pillows were tiny
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Leonard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Christopher

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't waste your money
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Sheila

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

C

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Odor in room--towels not good-- door slightly ajar
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Michelle

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient. It was close to the campus of the University. We were there for our son’s graduation.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Gatha, Cheyenne

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Amanda

Le gustó: Limpieza y servicio y personal
Really good for the price
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Justin

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet environment, they came while we were gonna and tidied up the room and restocked everything. Office staff is very nice and personable.
Se hospedó 2 noches en abril de 2023

2/10 Terrible

Brandy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my second hotel in Norman. The owner screamed at me when I was checking in as I did not have my driver’s license with me as I left it in my car, and I showed him my passport, which is a gov’t form of ID. He screamed at me saying he needs my license in order to scan it in to the system and he does this every day and knows what he is doing. There were two other young gentlemen in the corner saying smart remarks as I had a passport and not a driver’s license. I called Expedia and explained the incident, they owner lied and said he did not scream at me and said he asked me nicely. He then decided to not fully refund my stay and take a night as that was his discretion as the owner. Expedia tried to argue that I did not use my reservation and that I should be given my full refund, but he is the owner and this was his discretion. The location of this place is something I would not recommend to woman traveling alone, or with small children.
Se hospedó 2 noches en abril de 2023
Respuesta de Guest Relations, el 25 abr. 2023
Dear Brandy,Your voice is important to us, and we appreciate you for making it heard. Please accept our sincere apology for any perceived rudeness, as that is never our intention. We strive to ensure our valued guests feel welcome and comfortable, and we regret you felt otherwise on this occasion. Rest assured, your feedback matters and will be shared with the respective teams as we make sure we uphold our high-quality standards across the board. In the future, we hope you consider returning and giving us another chance to change your perceptions.

10/10 Excelente

Jonna

Le gustó: Limpieza y servicio y personal
For a Motel the room was good for a cheap 1 night stay. Grounds littered with trash and clutter.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Barry

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Peggy

No le gustó: Condiciones de la propiedad
Handicapped very inadequate. No handicap raised toilets only 1 handicap rail in shower and it was up against the wall no rails to front left or right.. time for new mattress.
Se hospedó 2 noches en marzo de 2023

6/10 Aceptable

Jamie

No le gustó: Servicios y condiciones de la propiedad
Convenience to Highway and restaurant-
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Theresa

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the price it was right.

8/10 Bueno

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like this particular property bcuz the staff is very helpful and friendly. If only they had a pool but this is where I usually stay because besides the friendly staff the price is hard to beat
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Denise

Viaje familiar
The good part was there were restaurants for breakfast and didnt like was the smell in the rooms.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Nina

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2022

4/10 Malo

william

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was ok for a 40$ room. But it cost about 80$
Se hospedó 1 noche en junio de 2022
Respuesta de Guest Relations, el 27 jun. 2022
Dear William, Though it was a pleasure hosting your stay, it sounds like you didn't have the visit you expected. Please know we aim to keep our prices competitive and also at a great value for our guests. However, your feedback is appreciated as we constantly strive to enhance our guest experience. Thank you for reaching out, and we wish you happy and safe travels.

2/10 Terrible

Elizabeth

Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Brian

Viaje en pareja
Le gustó: Limpieza
This is an economy hotel and you are paying economical prices for it. Everything falls right in the range one would expect. There are no glaring deficiencies there. They meet expectations.
Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Michael

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Mark

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First, we were made to wait for thirty minutes after driving from TX for the desk clerk to find our reservation,which we had made several days previously. Finally when we arrived at our room, we were absolutely appalled! No comforter, only two tiny pillows, no coffee maker, the bathroom had huge burn marks from one end of the tub to the other - and, AND - NO HEAT!!! We contacted the desk and were told they would provide us with a floor heater. What?! No, we want a different room to which they responded, "We don't have any other rooms." We advised the desk clerk we would be contacting our credit card company and several minutes we were called to let us know that in fact a different room was available after all. We had to move all of our belongings at 1am! After an angst ridden night in this awful room (at least there were four pillows and some HEAT), I pulled a chair into the open door and lit up a cigarette. Suddenly some woman - cleaning staff? the owner? I have no idea, began yelling at me from the parking lot,telling me that "that is not a smoking room!!!" and "to leave! Get out right now or we would be charged more money!!" Go now! I was smoking one cigarette OUTSIDE our room, for Godsake! We are talking to our credit card company and your motel should be leveled to the ground!!!
Se hospedó 2 noches en marzo de 2022
Respuesta de Guest Relations, el 3 abr. 2022
Dear Mark, We appreciate you taking the time to leave us your feedback and it's unfortunate to hear that you encountered issues with your reservation, as well as the amenities in your room. Rest assured, we'll have our team members look into the issues you mentioned so that we can ensure this doesn't happen again in the future. Thank you, and we hope you'll give us another chance later down the road.

4/10 Malo

Michael

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Room smelled Horrible
The room reeked of marijuana when we walked in. Unknown as to the cause; past guest, staff or the dispensary across the street. Bed was very hard and pulled away from the wall. Cleanliness was ok. Breakfast was very basic but included
Se hospedó 1 noche en marzo de 2022
Respuesta de Guest Relations, el 26 mar. 2022
Dear Michael, While we're happy to hear that our cleanliness impressed you during your visit, we apologize for any unpleasant odors during your stay. We'll be sure to have our housekeeping team come to look into the issue you mentioned as soon as possible. Despite this, we hope you'll come back and visit us again the next time you come to the area.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en febrero de 2022

8/10 Bueno

Julie

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Cristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean comfortable rooms after a long drive
Se hospedó 1 noche en enero de 2022

4/10 Malo

Jason

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Updates are desperately needed
The furniture in our room was missing pieces of trim on every piece. The bath tub had burn marks on ledge. The bathroom door is falling apart. The blanket on bed had a burn hole in it and all of the towels and wash clothes were beyond stained.
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Relations, el 22 ene. 2022
Dear Jason, It's unfortunate to hear that you didn't have a positive experience while staying with us. Please accept our apologies for any issues regarding the cleanliness or upkeep of our accommodations. We'll be sure to have our housekeeping team come down and look into your claims further. Thank you and we wish you safe future travels.

4/10 Malo

Jerry

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I will start out for the bathroom had cigarette burns on the tub at the walls needed to be cleaned and painted or something they got holes in them would not even recommend anybody going there and they want to charge you 40 hours or $50 a night and then Jack it up to 100 something tonight on football nights got to be crazy don't ever stay there watch out people go throwing things through the windows too at night is the worst place to stay
Se hospedó 2 noches en enero de 2022
Respuesta de General Manager, el 14 ene. 2022
Dear Jerry, In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Our team is committed to positive change, so rest assured that we will use your feedback to address your concerns and ensure that we're always presenting our property in the best light. Given another chance, we would like to welcome you back for a stay that is nothing short of stellar.

2/10 Terrible

Shawn

Viaje familiar
No le gustó: Servicio y personal
Makes you frel very uncomfortable during your stay, very judgemental in no kind of good way
Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager, el 23 dic. 2021
Dear Shawn, While our guests' comfort is always prioritized, we are saddened to hear we fell short of your expectations in this regard. You should never be made to feel judged or uneasy, and as such, we will be discussing your comments with our staff members right away. We hope you'll give us another chance to change your perceptions one day on a future visit.

4/10 Malo

Pedro

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Breakfast was okay but property needs to be cleaned. They damaged furniture by the stairways and inside the room there was a bad smell and the drawers in the furniture were damaged as they didn’t close all the way.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Relations, el 30 nov. 2021
Dear Pedro, Guest satisfaction means everything to our team, so we're disappointed to learn that you were not entirely comfortable throughout your visit. Thank you for sharing the ways where you noted room for improvement so that we can work to find solutions. We are committed to doing everything we can to ensure a fantastic stay for all travelers, so thank you for sharing your invaluable remarks.

10/10 Excelente

Cynthia

Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Samuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good for an overnight stay
The staff were friendly at check-in. It is a bit dated, but clean and generally safe. The breakfast is definitely a "grab and go" - all packaged goods.
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Leisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasantly Surprised!
This was the last room available in Norman for a FB game weekend & reading the reviews scared me but we reserved it! Room was a pleasant surprise. Parking and room were clean and well lit. Not a real updated place (fixtures were old) but it was clean and kept up. Bed was super clean and comfortable. Everything worked wonderfully and for the price, it was fantastic. No continental breakfast (still due to COVID?) and lobby had a ton of unsightly HUGE plants growing in the entry way that really need to be tossed but overall pleasantly surprised…..especially based on some of the reviews we read. One review said that their towels were not “clean” so I did pack a few which glad I did as their towels were very small. Very close to OU Stadium and motel was filled with FB fans. Would it totally stay there again…especially for the price!
Se hospedó 1 noche en septiembre de 2021