Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 81 de 334 opiniones" "
10 - Excelente
81
Puntuación de 8, es decir, Bueno. Basada en 90 de 334 opiniones" "
8 - Bueno
90
Puntuación de 6, es decir, Aceptable. Basada en 49 de 334 opiniones" "
6 - Aceptable
49
Puntuación de 4, es decir, Malo. Basada en 58 de 334 opiniones" "
4 - Malo
58
Puntuación de 2, es decir, Terrible. Basada en 56 de 334 opiniones" "
2 - Terrible
56
7.4/10
Limpieza
7.0/10
Servicio y personal
5.6/10
Servicios
7.0/10
Condiciones de la propiedad
6.8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Wilfredo
Viaje en grupo, Viaje de negocios
29 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy comoda
Wilfredo
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Artemio
Viaje de negocios
17 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Artemio
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Artemio
Viaje de negocios
29 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar muy confortable
Artemio
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management , el 2 may. 2023
Dear Artemio, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
10/10 Excelente
ANA
Viaje de negocios
2 oct. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen viaje
ANA
Se hospedó 1 noche en octubre de 2021
Respuesta de -Brandon, Guest Engagement Team - WoodSpring Suite, el 8 oct. 2021
Thank you so much for the great rating! We would love to host you again the next time your travels bring you this way!
8/10 Bueno
Cliente verificado
Viaje en pareja
29 abr. 2019
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Did not really like the fact that cleaning was not done in over a week I stayed, I had to go to the front desk for extra restroom supplies.
Cliente verificado
Se hospedó 9 noches en abril de 2019
Respuesta de Kristi, el 9 may. 2019
We apologize that our hotel was not for you. If you ever need a long term stay, please let us know.
10/10 Excelente
Santiago
4 oct. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen Serbicio
Muy bien Feliz
Santiago
Se hospedó 8 noches en septiembre de 2017
10/10 Excelente
Jorge Andres
30 sept. 2017
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Buena ubicación
Excelente ubicación, habitación confortable lo feo no hacen limpieza, en 11 días no hicieron limpieza ni un día. El hotel huele a cigarrillo por todas partes..
Jorge Andres
Se hospedó 10 noches en septiembre de 2017
10/10 Excelente
Jasonia Brooke
5 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jasonia Brooke
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Ray
Viaje de negocios
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Earthing good
Ray
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Robert
6 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Robert
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Erin
2 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Erin
Se hospedó 2 noches en septiembre de 2023
10/10 Excelente
Penny
2 mar. 2024
Penny
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
James
20 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
James
Se hospedó 7 noches en enero de 2024
10/10 Excelente
Prag
20 oct. 2023
Prag
Se hospedó 2 noches en octubre de 2023
10/10 Excelente
Dean
Viaje familiar
2 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dean
Se hospedó 1 noche en septiembre de 2023
4/10 Malo
Sheila
Viaje familiar
2 oct. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
nobody at front desk. Had to wait. AC was not working properly. Had to change rooms
Sheila
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 3 oct. 2023
Dear Sheila, Thank you for choosing us during your time in the city. We sincerely regret the air conditioning concerns you had in your room and the inconvenience of shifting your room. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay. Sincerely,Hotel Management
4/10 Malo
Barry
1 oct. 2023
Barry
Se hospedó 1 noche en septiembre de 2023
2/10 Terrible
Angela
16 sept. 2023
No le gustó: Servicio y personal
Angela
Se hospedó 2 noches en septiembre de 2023
2/10 Terrible
Vicki
11 sept. 2023
Vicki
Se hospedó 1 noche en septiembre de 2023
8/10 Bueno
Kimberly
16 ago. 2023
Kimberly
Se hospedó 1 noche en agosto de 2023
2/10 Terrible
Ian
16 ago. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Honestly, after my experience, save your money and save the headache, don’t go
Ian
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management , el 31 ago. 2023
Dear Ian, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
4/10 Malo
Phillip
29 jul. 2023
Phillip
Se hospedó 1 noche en julio de 2023
8/10 Bueno
Andres R
29 jul. 2023
No breakfast
Andres R
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 30 jul. 2023
Dear Andres, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. However, we are sorry for the breakfast experience and will look into the areas of improvement. On behalf of everyone at Extended Stay America, we invite you and your furry friend to stay with us again!Sincerely,Hotel Management
10/10 Excelente
Joann L
9 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home Away From Home
I love the home-away-from-home feel of having a kitchenette in my motel room.
Joann L
Se hospedó 6 noches en junio de 2023
4/10 Malo
Erin
5 mar. 2023
Le gustó: Limpieza
No le gustó: Servicios
Check in was terrible. No one there. Had to call to get someone to come check you in which took about 20 minutes
Erin
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management , el 5 mar. 2023
Dear Erin, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We know a first impression is essential, and your experience is different; please be assured that this will be addressed, and we are grateful for your feedback. We hope to make your next stay a complete success.Sincerely,Hotel Management
10/10 Excelente
Sheng
Viaje de negocios
21 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
close to my work place
Sheng
Se hospedó 6 noches en febrero de 2023
10/10 Excelente
RICARDO
14 feb. 2023
RICARDO
Se hospedó 1 noche en febrero de 2023
2/10 Terrible
William, des moines
16 ene. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
No ice, coffee, bed sucked, heat didn't work, very few towels, pillows, drinking cups, soap, shampoo, etc. The free internet is inadequate but they offer better at a price. Makes my top 5 list of worst motels. I can't believe Expedia would put their name on this crap.
William
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 15 feb. 2023
Dear William, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
10/10 Excelente
lela
Viaje de negocios
2 ene. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Keep the place smeeling good and better beds
The beds hurt your body it smelt like dog urinary dead roaches and dog hair in the room tv remote didnt work
lela
Se hospedó 2 noches en diciembre de 2022
Respuesta de Hotel Management , el 15 feb. 2023
Dear Lela, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
8/10 Bueno
Krissa
23 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room key was disabled 15 minutes before check out
We had a late check in. The lobby clerk met us with a smile and check in went very smoothly. We enjoyed the clean and comfortable room. We definitely want to come back. However, someone came and pounded on our door at 10:30 a.m. to make sure we knew to check out at 11:00. Our key card stopped working at 10:45 a.m. It was 6° outside with a -18 wind-chill and loading our car was very difficult. If we had not made ourselves aware that the key wasn't working, it could have been a terrible situation.
Krissa
Se hospedó 1 noche en diciembre de 2022
10/10 Excelente
John
22 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was enjoyable
John
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Management , el 15 feb. 2023
Dear John, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing us; we wish you all the best for your future travels.Sincerely,Hotel Management
10/10 Excelente
Bogar
21 dic. 2022
Bogar
4/10 Malo
Holly
4 dic. 2022
No le gustó: Limpieza, servicio y personal, servicios
Holly
2/10 Terrible
stephanie
20 nov. 2022
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The hotel was disgusting! We left and found a different hotel
stephanie
Se hospedó 1 noche en noviembre de 2022
2/10 Terrible
Robin
Viaje familiar
17 oct. 2022
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No one was available for check in. We waited and used their call phone for around 20 mins waiting. Once checked in, we were given the room directly across from check in and the back door. ALL throughout the night people were slamming both the front and back doors, as well as standing outside our room’s window smoking. Most of the evening it was the same woman’s voice, so I assume it was the hotel staff. Rooms felt like college dorms and we saw police coming and going from the property. Hotel is located in a commercial area. DO NOT RECOMMEND!! Wish I could have gotten a refund. We ended up staying somewhere else for night two of our reservation.
Robin
Se hospedó 2 noches en octubre de 2022
4/10 Malo
Jim, Collinsville
30 sept. 2022
Jim
Se hospedó 2 noches en septiembre de 2022
8/10 Bueno
Eric
22 sept. 2022
No le gustó: Servicios
Eric
Se hospedó 2 noches en septiembre de 2022
4/10 Malo
Cliente verificado
14 sept. 2022
No le gustó: Limpieza y servicio y personal
Roaches everywhere
Cliente verificado
Se hospedó 10 noches en septiembre de 2022
10/10 Excelente
Tonya
Viaje familiar
5 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tonya
Se hospedó 1 noche en septiembre de 2022
4/10 Malo
Thomas
Viaje en pareja
5 sept. 2022
Le gustó: Limpieza y condiciones de la propiedad
Check in was frustrating
Thomas
Se hospedó 1 noche en septiembre de 2022
8/10 Bueno
Brenda
4 ago. 2022
Brenda
Se hospedó 2 noches en agosto de 2022
2/10 Terrible
Santos
25 jun. 2022
Santos
Se hospedó 2 noches en junio de 2022
Respuesta de Astrid -Guest Engagement Team - WoodSpring Suites, el 7 jul. 2022
Thank you for rating your stay with us, Santos. We hate to see the lower rating, and apologize for any issues that you encountered while with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
10/10 Excelente
Zugan
23 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Zugan
Se hospedó 2 noches en junio de 2022
4/10 Malo
Kennilyn
13 jun. 2022
Kennilyn
Se hospedó 2 noches en junio de 2022
2/10 Terrible
Elizabeth
6 jun. 2022
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Won't use WoodSpring again
Toilet didn't flush, TV didn't work, no dishes at all in the kitchen making it useless for a overnight stay, and they didn't even have a coffee pot.
Elizabeth
Se hospedó 1 noche en junio de 2022
Respuesta de Astrid -Guest Engagement Team - WoodSpring Suites, el 7 jul. 2022
Thank you for sharing your experience with us, Elizabeth. We are so sorry that we failed to satisfy your expectations and apologize for the maintenance issues that you encountered. We will make sure that we forward these concerns to our upper management for further action and resolve.
2/10 Terrible
Robert D.
21 mar. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Robert D.
Se hospedó 1 noche en marzo de 2022
2/10 Terrible
Kurt Donovan
Viaje de negocios, Viaje familiar con niños
4 mar. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bath tub drain did not drain. Bed top blanket had dog hair and dirt all over it. Room smelled like wet dog. No amenities. No shampoo or anything. Room felt like a military barracks room. Seemed like most people staying there were actually living there. Always random people sitting outside of all doors
Kurt Donovan
Se hospedó 1 noche en marzo de 2022
Respuesta de Brian -Guest Engagement Team - WoodSpring Suites, el 11 mar. 2022
Kurt we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
2/10 Terrible
Teinert
21 feb. 2022
No le gustó: Limpieza y condiciones de la propiedad
Dirty and smells really bad
Teinert
Se hospedó 2 noches en febrero de 2022
Respuesta de Brian -Guest Engagement Team - WoodSpring Suites, el 24 feb. 2022
We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
2/10 Terrible
Jamie
3 ene. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
The room smelled like cigarette smoke and the walls by the door and in the bathroom were dirty. And the bathroom floor was dirty also like it hadn’t been mopped in awhile. And there was NO COFFEE POT in the room or any where. Also the bed was horrible.
Jamie
Se hospedó 2 noches en diciembre de 2021
Respuesta de -Sarah, Guest Engagement Team - WoodSpring Suites, el 7 ene. 2022
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jamie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
2/10 Terrible
Angelica
Viaje familiar con niños
1 ene. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The beds were futons. The towels given to us were stained. The restroom was dirty. I would not recommend to anyone.
Angelica
Se hospedó 2 noches en diciembre de 2021
Respuesta de Shannon, Guest Engagement Team - WoodSpring Suites, el 7 ene. 2022
We apologize that you did not enjoy your stay with us, Angelica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.