Dear Ángel, We sincerely apologize for the cleanliness issues you encountered during your stay and for the dissatisfaction with our breakfast offerings. Your feedback is concerning, and we deeply regret any inconvenience caused. Please accept our sincere apologies for falling short of your expectations. We address them with our housekeeping and breakfast teams to ensure improvements in our cleanliness standards and breakfast options. Your satisfaction is important to us, and we appreciate your feedback as it helps us strive for better service. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Frances, Thank you for taking the time to express your feedback regarding your stay with us. It is gratifying to learn that you had an overall positive experience. However, we sincerely apologize for any shortcomings in the service one of our associates provided. This falls short of our usual standards and is not acceptable. Rest assured, we will thoroughly investigate this matter to prevent any recurrence. We appreciate your patronage and sincerely hope for the opportunity to welcome you back, allowing us to demonstrate the exceptional hospitality for which we are renowned.Sincerely,Hotel Management

Dear YOLANDA, Thank you for sharing your experience. We deeply apologize for the inconvenience and disappointment you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding room availability, cleanliness, and amenities will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Margarita, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon!

Dear Karin, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Amel, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Julio, thank you for your honest evaluation. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our furniture needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

Yondel, thank you for taking the time to share your feedback. We regret knowing you were unhappy with our hotel policy for housekeeping. We are happy to see your rating and hope the other aspects of your stay made up for this setback. We look forward to serving you again. Sincerely, Hotel Management

Jose, we appreciate you selecting Extended Stay America for your holidays. We are delighted to read you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management

Cristian, thank you so much for the perfect review of your time at Extended Stay America. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Hotel Management

David, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management

German, thank you for the feedback. Kindly note, to ensure the cleanliness of kitchenware and coffee-maker, brand standards require us to keep these items available at the front desk. We will remind our associates to communicate this more clearly going forward. We are also sorry our grab-and-go breakfast was not appealing to you. Your concerns will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will reconsider and give us a chance to serve you better in the future. Sincerely, Hotel Management

First and foremost, we apologize for the odor you encountered in the room assigned to you. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management

David, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance teams to improve our service moving forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. Please give us another chance so we can make it up to you. Sincerely, Hotel Management

Jesus, thank you for choosing our hotel. We are pleased you liked our location, but we are sorry you did not have a positive experience with our front desk associate. We have taken note of your comment and will share it with the appropriate individual. Thank you once more for being our guest. We hope you will visit us again so that we can provide you with a memorable stay. Sincerely, Hotel Management

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing to stay at Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management

Cristian, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-appointed room and that you had a nice time with us. However, we regret the disappointment you had with our kitchenware policy. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management

Ashish, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and liked our well-kept property. However, we regret if you had any inconvenience. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Management

Juan, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

MICHELLE, we appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, Hotel Management

Thank you for sharing your review online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management

It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with the housekeeping team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Managemen

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Katerine, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Hugo, thank you for your wonderful review of Extended Stay America. We are glad to know you were impressed with your well-appointed room, and that our location was convenient for you which made your stay more comfortable. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date.  Sincerely, Hotel Management

Carlos, we appreciate you for taking the time to review your visit to our hotel. It feels good to know you liked our offerings and that you had a relaxing stay with us. However, we apologize for the inconvenience you had while being here. Your feedback will help us to deliver better service going ahead. On behalf of everyone here at Extended Stay America, we invite you to come by again soon. Sincerely, Hotel Management

Juan, thank you for the comments. We are pleased you had an overall nice stay. However, I am sorry for any inconvenience caused and regret the same. We would like to inform you that, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, our front desk staff are always happy to provide fresh linens and whatever you need during your stay. We are also sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope to see you again soon. Sincerely, General Manager

Franklin, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We truly regret the inconvenience caused and hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager

Denise, thank you for staying with us at Extended Stay America - Orlando - Southpark - Commodity Circle. We are pleased to know you enjoyed your stay at our hotel and we work hard to provide value with our amenities, clean suites, and a friendly and efficient staff happy to assist in making your visit great. Thanks for being our guest, and we hope to see you again soon. Sincerely, General Manager 

We appreciate your stay and for taking the time to leave a feedback. We are glad you were pleased with our affordable rates. However, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We value your observations and hope you consider staying with us again soon! Sincerely, General Manager

Thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. We do regularly review our rates to make sure they are in line with similar hotels in the area, and with our complimentary grab-and-go breakfast, free Wi-Fi and fully equipped kitchens, we feel we are a good value. In addition, we offer several different housekeeping options in order to accommodate each extended stay guest. Again thank you for your business, we hope to see you again. Sincerely, General Manager

Dear Shandra, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Ensuring our guests have a comfortable and pleasant experience is our priority, and we regret that we fell short in this instance. Your comments regarding room updates and breakfast service have been shared with the management team. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management