Exterior

Opiniones de Sheraton Orlando North Hotel

3.5 out of 5
Sheraton Orlando North Hotel
600 N Lake Destiny Dr, Maitland, FL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 474 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 228 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 149 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 78 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 79 de 1008 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Hirangel

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
La habitación tenía olor a cigarrillo. No hablan español.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Hirangel, gracias por compartir tus observaciones. Lamentamos el olor desagradable en su habitación y la barrera del idioma. Se tomarán medidas para garantizar que brindemos un ambiente más acogedor para todos los huéspedes en el futuro. Esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.

10/10 Excelente

Nestor

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Nestor, the entire Sheraton Orlando North Hotel team thanks you for your high rating on Expedia. We're thrilled that we exceeded your expectations, and we look forward to providing the same wonderful experience on your next visit. Safe travels until then.

10/10 Excelente

Jose Leonardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is very good
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
Thank you for the 5 out of 5 rating, Jose!We're thrilled to see how much you enjoyed staying at Sheraton Orlando North Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excelente

Jerely

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Thank you for the perfect rating, Jerely!We are very pleased to hear that you had a wonderful stay at Sheraton Orlando North Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bueno

Alay, Homestead

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 3 noches en abril de 2023
Respuesta de Customer Service, el 25 abr. 2023
Thank you for the 4/5 rating, Alay!We are excited to see that you had an enjoyable experience at Sheraton Orlando North Hotel. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excelente

Glehxander

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2021
Respuesta de Customer Service, el 29 dic. 2021
Thanks for the perfect rating, Glehxander! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sheraton Orlando North Hotel!

8/10 Bueno

Jareb Adolfo De La Cerda

Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Adrian tejada

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Carlos E., SAN JUAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca de todo!
Se hospedó 4 noches en septiembre de 2021
Respuesta de Customer Service, el 14 sept. 2021
¡Gracias por tomarse el tiempo para dejar esta fantástica reseña, Carlos E.! Nos alegra saber que tuvo una experiencia tan maravillosa con nosotros en el Sheraton Orlando North Hotel y que apreció nuestra excelente ubicación. ¡Eso es lo que nos gusta ver! Esperamos volver a recibirlo para poder compartir con usted otra visita inolvidable. ¡Tenga un dia fabuloso!

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Tuvieron k cambiarme a tres habitación y aun Hasi estaba en una condiciones k no se la recomendaría a nadie y para el colmo me cobraron el parqueo para my es un hotel k deberían serrarlo para repararlo por k nada servía me quede solo por k no tenía otra opción para irme k porquería de hotel
Se hospedó 2 noches en junio de 2021
Respuesta de Customer Service, el 28 jun. 2021
Gracias por tomarse el tiempo para compartir sus comentarios. Nos decepcionó saber que el estado de nuestro hotel no cumplía con sus expectativas. Tenga la seguridad de que este no es el estándar al que aspiramos y compartiremos sus inquietudes con los miembros apropiados de nuestro equipo en el futuro. Esperamos que nos brinde la oportunidad de compartir una experiencia más positiva con usted pronto.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Las facilidades son excelente lo unico es la limpieza de habitaciones
Se hospedó 4 noches en febrero de 2021
Respuesta de Sheraton Orlando North Team, el 2 mar. 2021
Thank you! We hope you come back soon!

10/10 Excelente

Julio s.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2020
Respuesta de The Sheraton Orlando North Team, el 29 dic. 2020
Thank you for your review, Julio! We look forward to hosting you again soon in the future!

10/10 Excelente

Julio, Miami

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel is very nice, very clean and an excellent service from the workers.
Se hospedó 1 noche en octubre de 2020
Respuesta de Sheraton Orlando North Team, el 5 nov. 2020
Thank you, Julio! Come back soon!

6/10 Aceptable

Beatriz Eugenia

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Decepción
Hay que actualizar la decoración y los colores de las paredes. Hace falta limpieza en los baños y los servicios de un hotel 4 estrellas. El parqueo debería estar incluido en el servicio El personal de la recepción no fue cordial El aire acondicionado hace mucho ruido
Se hospedó 3 noches en diciembre de 2019
Respuesta de Sheraton Orlando North Team, el 2 ene. 2020
Thank you for your feedback, Beatriz. We look forward to you returning and being able to experience our renovated rooms.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de Sheraton Orlando North team, el 10 sept. 2019
Thank you for your feedback! We hope to host you again in the near future.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2018
Respuesta de Sheraton Orlando North team, el 17 jul. 2019
Thank you! We look forward to hosting you again soon!

10/10 Excelente

Kimberly

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Kimberly, it's delightful to receive your review! We're thrilled you had a positive experience at Sheraton Orlando North Hotel. Your feedback goes a long way in encouraging our team members. We eagerly anticipate welcoming you back in the future.

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice people work here :)
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 13 may. 2024
Rachel, thank you for sharing your experience at Sheraton Orlando North Hotel. It's delightful to know that our team members made your stay enjoyable. Your kind remarks will be shared with the entire team. We look forward to welcoming you again during your next visit.

8/10 Bueno

Natasha K

Viaje en pareja
Le gustó: Servicio y personal
The front desk service was wonderful!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 6 may. 2024
Natasha K, we're thrilled that you had such a positive experience with our front desk team members at Sheraton Orlando North Hotel. Your kind words mean a lot to us. We look forward to the opportunity to welcome you back in the future.

8/10 Bueno

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 6 may. 2024
Aaron, it's splendid to see your favorable rating for Sheraton Orlando North Hotel. We're here to create memorable experiences for our patrons and are enthused by your feedback. We look forward to being your lodging of choice whenever you find yourself back in Orlando.

10/10 Excelente

linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 3 may. 2024
Linda, we are absolutely thrilled to hear about your delightful experience at Sheraton Orlando North Hotel. Do come back soon, we'd love to serve you again.

8/10 Bueno

Chris

Nice stay
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 2 may. 2024
Chris, it's wonderful to hear you had a pleasant stay at the Sheraton Orlando North Hotel. We truly appreciate your feedback and are delighted to have met your expectations. We're looking forward to welcoming you back in the near future for another enjoyable experience.

10/10 Excelente

Ryan

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel and I will stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Ryan, it's fantastic to read that you enjoyed your stay at Sheraton Orlando North Hotel! We can't wait to welcome you back for another excellent experience.

10/10 Excelente

Megan

Viaje de negocios, Viaje familiar
Love this so beautiful and perfect
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Megan, we're thrilled to hear your positive feedback about Sheraton Orlando North Hotel. Thanks for appreciating our beautiful property - it's always our aim to create a perfect experience for our guests. We look forward to welcoming you back on your next trip.

8/10 Bueno

Jaime Jose

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 13 may. 2024
Jaime Jose, thank you for choosing the Sheraton Orlando North Hotel and for the positive rating on Expedia. We're grateful for your support and look forward to welcoming you back soon.

8/10 Bueno

daisy, Jonestown

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 12 may. 2024
Daisy, thank you for taking the time to rate your stay at Sheraton Orlando North Hotel. We're pleased to see you had a good experience overall and hope that you will choose us again in the future. We strive to offer an even better experience next time. Safe travels!

6/10 Aceptable

Anel

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bathroom was not very clean. The carpet felt dirty. It’s next to a busy road, so there was some noise I was not expecting. You have to pay for WiFi after 24 hours. There is a parking fee of $17 for one night. No complimentary breakfast. When I asked for a room change due to the bathroom condition and stain on the toilet seat they were “unable to accommodate”.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Anel, we understand your stay did not meet expectations and appreciate your specific feedback. Cleanliness is a top priority for us, hence we regret any discomfort you felt. Our location close to major traffic does come with occasional noise and we apologize if this was a concern. While extra charges for certain amenities are standard practice, we understand your note about them. Our team usually works hard to accommodate guest requests, and it's unfortunate we couldn't fulfill your request this time. We're hopeful of turning around your experience during future stays.

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was overall nice. I’d stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Richard, we're thrilled to hear your stay at Sheraton Orlando North Hotel was enjoyable and that you're considering us for your future travels. We eagerly look forward to welcoming you back and continuing to meet your expectations.

2/10 Terrible

Karla

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Such a disappointment, as soon as I walk in into the room there was a dead cockroach in the carpet , there were also multiple dots stains in the carpet , the windows and bathroom door were dirty , the fridge was leaking , the shower head was covered in mold , foul smelling water was coming out of the faucet , very bad experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Karla, we regret to hear about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it is clear that we failed to meet those standards in your case. We understand how unpleasant it must have been to deal with the situation regarding the hygiene and operational issues in your room. Please know that your feedback is being taken seriously and we are taking effective measures to rectify these matters. We hope to have the opportunity to earn back your trust in the future.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 21 abr. 2024
Thanks for the outstanding rating, Melissa!We're delighted your time at Sheraton Orlando North Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

Venante

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very accommodating. The property was walking distance to where my son was competing. Very convenient. I would stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Venante, it's wonderful to hear that our team members at Sheraton Orlando North Hotel were accommodating and that our location worked out perfectly for your son's events. We're thrilled that you consider staying with us again. We can't wait to welcome you back!

10/10 Excelente

Juan

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Miguel

Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 29 abr. 2024
Miguel, thank you for choosing Sheraton Orlando North Hotel. We're thrilled to see your 5-star rating and can only hope your overall experience with us was a fantastic one. We look forward to the pleasure of serving you again in the future. Safe travels until then!

10/10 Excelente

Chris

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent all around!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 7 abr. 2024
Chris, we appreciate your high opinion of Sheraton Orlando North Hotel. It is delightful to know you had an all-around excellent experience. We look forward to welcoming you back for another unforgettable stay in the future.

4/10 Malo

Garrett

Viaje familiar
No le gustó: Condiciones de la propiedad
Lobby and public areas are lovely. Third floor carpeting in halls and room were disgusting with stains and dirty. Room was run down..
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
Garrett, we thank you for your feedback and it's good to know you found our public areas appealing. However, it's clear there were areas of your stay that didn't meet your expectations. We acknowledge your concern regarding the cleanliness of certain areas and room conditions. Rest assured, these are carefully looked into by our dedicated teams to improve our services wherever possible. Thank you for choosing us and for sharing your perspectives.

8/10 Bueno

Deja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Thank you for taking the time to share your review with us, Deja!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sheraton Orlando North Hotel.

4/10 Malo

James, LAKE WALES

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
James, we take note of your rating and regret to hear that your recent stay didn't meet your expectations. We'd value the opportunity to learn more about your experience. Please consider sharing your feedback with us directly. We hope to have the chance to welcome you back and better cater to your needs.

10/10 Excelente

shatavia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Shatavia, thank you for sharing your kind words. We're delighted that the Sheraton Orlando North Hotel met your standards for cleanliness and overall quality. We aim to provide a superior experience for every guest. We look forward to welcoming you back during your next visit to Orlando.

8/10 Bueno

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was quiet and nice and had EV charging
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Jennifer, it's wonderful to hear you appreciated the tranquillity and amenities at Sheraton Orlando North Hotel, including our EV charging facilities. We thank you for choosing our hotel and leaving such a positive review. We hope to welcome you back soon.

10/10 Excelente

Al Alim, West Palm Beach

Le gustó: Limpieza y servicio y personal
Overall was a good stay only comment I have is the room had a slight wet smell at first
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Thank you for staying at the Sheraton Orlando North Hotel and sharing your experience. We are pleased to read that you enjoyed your stay with us. We took note of your comment regarding the initial mild damp aroma in the room. Rest assured, we have shared your feedback with our housekeeping team for review. We appreciate the constructive feedback and look forward to hosting you again in the future.

10/10 Excelente

Diego

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a ward event so it was helpful to be at the same hotel as the event . I was in all a great stay for my event . But the breakfast buffet was charge , it’s not really an inconvenience. But I believe the Expedia page said it was included. Maybe something to clarify in the future .
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Diego, it's wonderful to hear that your event at Sheraton Orlando North Hotel was successful. We love providing comfort and convenience to our guests. We appreciate the feedback on the breakfast buffet. We checked our Expedia page and it does list breakfast available for a fee, which is typical of full service hotels. We do hope you enjoyed your breakfast with us! We look forward to welcoming you back for future events.

8/10 Bueno

Ramon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Ramon, thank you for choosing to stay at Sheraton Orlando North Hotel. Your rating does speak volumes and we are pleased that your experience was satisfactory. We look forward to your next visit and promise to strive to make your experience even more enjoyable.

2/10 Terrible

Achieng

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Achieng, it's disheartening to realize you didn't have the experience you anticipated. Without specific comments, it's difficult to address issues. If you find the time, please consider providing us more information so we can properly respond to your concerns and strive to improve future stays.

10/10 Excelente

Melissa, Fishers

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good and great service and restaurant!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 14 mar. 2024
Melissa, it's wonderful to read you valued the excellent service and dining experience at Sheraton Orlando North Hotel. We strive to make our guests' stays as enjoyable as possible. Thank you for sharing your feedback and we hope to see you again soon.

8/10 Bueno

Barbara

Le gustó: Condiciones de la propiedad
The pool
Se hospedó 10 noches en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
Barbara, thanks for your feedback. We're glad you enjoyed your stay with us at the Sheraton Orlando North Hotel. We're especially happy that you had the opportunity to enjoy our pool. We look forward to welcoming you back next time.

6/10 Aceptable

jacquese

Le gustó: Limpieza y servicio y personal
I believe for a Sheraton the floors could have been a little cleaner the elevators were somewhat dirty the floors in general could have been cleaner too many stains and dirt not to be picky but the staff never told me there was a $17-18 fee to park they just said if I have a car my key would give me access to the parking and I found out when I checked out also the guy at the counter never told me I needed to keep the key to get out the parking lot just small things but I don’t like hidden costs and I understand if it was a mistake but they should have told me when I checked in.. just my input hopefully this helps with your review process
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Jacquese, we appreciate your feedback and thank you for bringing these conditions to our attention. We strive to provide a clean environment for all, and we're sorry to hear about your concerns regarding cleanliness and communication. It’s important to us that all our guests are informed of any additional charge at check-in, and we apologize if you found this was not the case. We hope to improve upon these aspects for your future visits.

10/10 Excelente

amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was amazing we will be back
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Amanda, your review made our day! We're thrilled to know that you found your stay at Sheraton Orlando North Hotel amazing. We eagerly await your return for another memorable experience.

4/10 Malo

David

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The room was disgusting. The first room had gad stuff all over the bed sheet. They told me the room was just renovated. I felt i was being punked. This is the sheridan. So then they put me in a different room bed sheet with holes al over. The rest of the hotel look nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 9 mar. 2024
David, it's disappointing to hear that your stay did not meet expectations. We are truly sorry about the discomfort you experienced with the cleanliness of your room. We're usually known for our top-notch rooms, and we regret that this was not reflected during your stay. Things like this should certainly not happen in a recently refurbished room. Your comments regarding the linen condition are also concerning and taken seriously. Please know we understand the importance of providing a comfortable and inviting atmosphere to all our guests and will investigate to ensure similar instances do not occur. It's a relief, though, that you found other parts of our premises appealing. Thank you for your feedback. We sincerely hope for an opportunity to provide you with an improved experience in the future.

2/10 Terrible

Tiffany

No le gustó: Limpieza y condiciones de la propiedad
Respuesta de Customer Service, el 11 mar. 2024
We appreciate you taking the time to share your feedback, Tiffany.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Aceptable

Dana

Viaje de negocios, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
the parking entrance blocked the exit. upon arriving, the entrance is backwards too; everything was dirty
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Dana, we appreciate your feedback about your recent stay. It seems from your comments that you ran into several challenges with the layout of our facility, particularly concerning the entryway and cleanliness. We are dedicated to offering an effortless experience for our guests, so we regret to hear of these concerns. Rest assured, we'll review your feedback with our team members for future improvements. Thank you for bringing these issues to our attention.