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Opiniones de DoubleTree by Hilton Kansas City - Overland Park

4 out of 5
DoubleTree by Hilton Kansas City - Overland Park
10100 College Blvd, Overland Park, KS

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 388 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 317 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 166 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 1004 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Norma

Se hospedó 1 noche en febrero de 2022

4/10 Malo

Pedro

Se hospedó 3 noches en enero de 2022

8/10 Bueno

javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Amanda

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
We got a room with a soaking wet floor and had to change rooms and all they did was give me a Starbucks certificate for one free drink lol. It’s also just out in the middle of nowhere.
Se hospedó 2 noches en marzo de 2024
Respuesta de Derek, el 24 may. 2024
Thanks for the feedback, Amanda. I'm sorry to hear about your room and that more wasn't done to make it up to you. I appreciate the information that will help us continue to improve our guest experience.

10/10 Excelente

Rifet

Le gustó: Limpieza
Se hospedó 2 noches en mayo de 2024
Respuesta de Derek, el 17 may. 2024
Thanks for the review, Rifet! We will hopefully see you again soon!

6/10 Aceptable

Sabahudin

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Caleb , el 17 may. 2024
Thanks for taking the time to leave a review, we appreciate you!

8/10 Bueno

Valorie

Se hospedó 1 noche en abril de 2024
Respuesta de Derek, el 24 may. 2024
Hi Valorie! Thanks for the feedback! I'm glad you enjoyed your stay with us at the DoubleTree Kansas City!

10/10 Excelente

Ella

Very clean and everyone was amazing.
Se hospedó 1 noche en abril de 2024
Respuesta de Derek, el 29 abr. 2024
Thanks for the review Ella! I'm glad you enjoyed your stay and our staff's service!

6/10 Aceptable

Justin

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Derek, el 29 abr. 2024
Hi Justin, thanks for taking the time to leave a review!

8/10 Bueno

William

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Elevator service is a problem. Slow and some units not operational. Unruly children using them adds to problem. Hotel was booked and bar closed early while full of customers. Had to park in loading zone because there was no spaces available…
Se hospedó 3 noches en abril de 2024
Respuesta de Caleb, el 17 abr. 2024
Hey William, thanks for taking the time to leave a review and share your feedback with us!

10/10 Excelente

Tonya

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super location, friendly staff, very clean and safe.
Se hospedó 2 noches en marzo de 2024
Respuesta de Caleb, el 11 abr. 2024
Thanks for the review, Tonya, it was our pleasure to have you!

10/10 Excelente

Andy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Caleb , el 27 mar. 2024
Thanks for staying with us and thanks for the review Andy!

8/10 Bueno

Neri

Se hospedó 2 noches en marzo de 2024
Respuesta de Derek, el 14 abr. 2024
Thanks for the review, Neri! We will hopefully see you again the next time you're in the area!

10/10 Excelente

Brian

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The stay was great. It was clean and convenient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Derek, el 3 mar. 2024
Thanks for the feedback, Brian!

8/10 Bueno

Matthew

I was satisfied with hotel.
Se hospedó 4 noches en febrero de 2024
Respuesta de Derek, el 21 feb. 2024
Thanks for the feedback, Matthew! We hope to see you again soon!

10/10 Excelente

Nicole

Se hospedó 1 noche en enero de 2024
Respuesta de Derek, el 11 feb. 2024
Hello Nicole! Thanks for the 10/10 review! We're glad you enjoyed your stay with us!

10/10 Excelente

Kaymen

Se hospedó 2 noches en enero de 2024
Respuesta de Derek, el 20 ene. 2024
Hi Kaymen! I'm glad your time with us went well! Come back soon for more DoubleTree cookies!

2/10 Terrible

Fausto

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Derek, el 20 ene. 2024
I'm sorry to hear you did not enjoy your stay, Fausto. We strive to provide an excellent stay for each one of our guests. If you'd like to discuss your stay in further detail please feel free to reach out!

6/10 Aceptable

Steven

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Sub par facility
Service was pretty good but not impressed with the facility. The lobby doors were broken all weekend and had to be left open. With the negative temps that left the lobby and 1st floor freezing cold. Also only two elevators available for a 15 plus floor building made it difficult. The coffee maker in the room was dusty and so were the cups provided so we got coffee elsewhere. the tv also had reception problems so I had to watch the game on my phone. This was not the type of facility I’d expect for a $360.00 bill for two nights.
Se hospedó 2 noches en enero de 2024
Respuesta de Derek, el 16 ene. 2024
Hi Steven, I'm sorry to hear about your stay with us and we are so sorry we didn’t meet your expectations. Please reach out to us if you would like to discuss the issues you had while staying with us in more depth. Thank you for taking the time to leave us a review.

2/10 Terrible

Jose G

Se hospedó 2 noches en enero de 2024
Respuesta de Derek, el 20 ene. 2024
Hello Jose, I'm sorry to hear your stay didn't go well. We hope you consider giving us another opportunity to provide you with an excellent stay in the future.

2/10 Terrible

Kimberly

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front doors don't open you have to slide the automatic doors open and close to enter. No working elevators, main elevators are down so they had guest use the service elevators which both broke while we were there, my child is now terrified of elevators as we were stuck inside for a few mins as it wouldn't go up and the doors wouldn't open back up. Had to take stairs up to the 10th floor which let out outside and it was -7° out. Room was tiny. Pool was extremely steamed up and you could not see 1 ft in front of yourself. Extremely unsafe hotel. No staff to be found to help with anything. I saw some family's walk out to go stay somewhere else. Hotel was not heated in the hallways or lobby.
Se hospedó 1 noche en enero de 2024
Respuesta de Derek, el 20 ene. 2024
Hello Kimberly, We're sorry to hear that you had a poor experience at our hotel. We appreciate you taking the time to provide detailed feedback. It will be passed on to management for review. Please contact us directly if you'd like to discuss any further.

6/10 Aceptable

Casey

Viaje familiar
Le gustó: Limpieza y servicio y personal
nye visit
We always do a stay-cation for new years eve with our kids and another family. The man that checked us in was extremely nice and helpful, gave us 4 yummy cookies and some complimentary water (the waters in the room are $3) and started our stay off great! The hotel elevators are being worked on so we had to use the service elevators which was fine but felt a little sketchy. The rooms are standard and clean. The pool was very cold but the kids had fun. The hot tub was luke warm at best with no jets or temp control. There was a sauna we used to warm up a bit but it did not get very warm and the dial was broken. We thought about trying the restaurant but it had fine dining prices and not a soul in the restaurant on new years eve or morning... we ended up not trying it. The hotel was very cold throughout- condensation coming through the windows in our room. The starbucks downstairs was a plus and delicious! Overall, I would probably not repeat a stay here until some updates and repairs were completed but it was just fine for a one night stay!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Derek, el 10 ene. 2024
Hi Casey! We appreciate the detailed feedback! Our elevator repairs will be done shortly and I hope you consider coming back when that happens. I'll also make sure to pass along your feedback regarding the pool area. Thanks again!

8/10 Bueno

Sarah

Se hospedó 1 noche en enero de 2024
Respuesta de Derek, el 10 ene. 2024
Hi Sarah! Thanks for leaving us a review! We hope you enjoyed your time with us (and the cookies)!

4/10 Malo

Aaron

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Derek - Front Office Manager , el 10 ene. 2024
Hi Aaron, I'm sorry to hear your stay didn't go too well. Please feel free to reach out if you'd like to discuss your stay in further detail.

10/10 Excelente

Sharron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Derek, el 4 ene. 2024
Thanks for the review! Come back soon for another DoubleTree cookie! We appreciate you staying with us!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Derek, el 29 dic. 2023
Hello John! We appreciate the review and we're glad you enjoyed your stay with us! Happy Holidays!

8/10 Bueno

Anna

Se hospedó 1 noche en diciembre de 2023
Respuesta de Derek, el 29 dic. 2023
Thanks for the feedback Anna! We will hopefully see you again soon for another DoubleTree Cookie!

8/10 Bueno

Kalynn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The staff was very nice and easy to work with, hotel was under construction and didn’t know that when booking but wasn’t a huge issue. Great hotel, stayed two years in a row now and will definitely come back again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Derek, el 29 dic. 2023
Hi Kalynn, thank you for taking the time to provide us feedback. We're glad you will be back to see us! The elevator construction/renovations will be improving very soon! Happy New Year!

8/10 Bueno

Sharaeh

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Valuable review at no extra charge 😉
Positives: proximity to my work, Starbucks coffee, rapid response by hotel engineering, size of the exercise room Needs improvement: I had to pay extra for a room away from elevators—I’ve never had to do pay extra to be away from elevators, bathroom wasn’t all that clean, it’s nice that the hotel has service elevators as backup, but the area in and out of the elevators needs a facelift—for the employees and for hotel guests, IF Hilton cares about the experience.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Derek, el 29 dic. 2023
Thanks for taking the time to leave us with feedback, Sharaeh! Our corner king rooms are bigger upgraded rooms which do come with a fee. In the future we would be happy to accommodate a room away from the elevators for no extra charge. I'm glad your interactions with the staff were positive. We'll hopefully see you again soon!

10/10 Excelente

Meg

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Doubletree standards maintained. Excellent bedding, Crabtree & Evelyn bath products. Warm, delicious cookies upon arrival!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Derek, el 22 nov. 2023
Hi Meg! Thanks for the 5/5 review! We're so glad you enjoyed your stay with us and our delicious cookies! We will hopefully be seeing you again soon!

4/10 Malo

Emily

Se hospedó 1 noche en noviembre de 2023
Respuesta de Derek, el 21 nov. 2023
Hi Emily, I'm sorry to hear your stay with us wasn't excellent. Please feel free to reach out to the front desk manager to discuss your stay further. Thank you.

10/10 Excelente

Gary, Round Rock

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Derek, el 7 nov. 2023
Hi Gary, Thanks for the feedback! I'm glad you enjoyed your time at the DoubleTree Kansas City!

8/10 Bueno

Maggie

Se hospedó 1 noche en octubre de 2023
Respuesta de Derek, el 17 nov. 2023
Hi Maggie! Thanks for leaving a review for your stay with us! I'm glad everything went well and we will hopefully see you again soon! Happy Holidays from the DoubleTree team!

4/10 Malo

Tara

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Derek, el 12 oct. 2023
Hi Tara, I'm sorry to hear you didn't enjoy your stay. Please feel free to contact management if you'd like to discuss the issues you experienced in further detail.

6/10 Aceptable

Cassandra

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Derek , el 12 oct. 2023
Hi Cassandra, thanks for the review!

10/10 Excelente

Maria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Derek, el 2 oct. 2023
Hi Maria, we appreciate the 10/10 review. I'm so glad you enjoyed your stay at the DoubleTree Overland Park!

8/10 Bueno

Stephen

Se hospedó 2 noches en septiembre de 2023
Respuesta de Derek, el 2 oct. 2023
Thanks for the feedback, Stephen! We will hopefully be seeing you again soon!

4/10 Malo

Patricia

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed
The hotel said “newly” updated but definitely still under construction. We had to use work/staff elevators in a dingy, dirty hallway. The one elevator for the entire building was time consuming and crowded Also the room was clean but the bed was very uncomfortable
Se hospedó 1 noche en septiembre de 2023
Respuesta de Derek, el 8 oct. 2023
Hi Patricia, I'm sorry to hear you didn't enjoy your stay with us. Please feel free to contact management and we'd be happy to discuss your stay further.

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Derek, el 26 sept. 2023
Hi Diane! Thanks for the 10/10 review! I'm glad to hear you enjoyed your stay. Hopefully we'll see you again real soon!

8/10 Bueno

Emilie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Derek, el 19 oct. 2023
Hi Emilie! We appreciate the review! Come back and see us again soon!

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Derek, el 11 sept. 2023
Hi Walter, Thank you so much for the feedback! We appreciate you staying with us and look forward to seeing you again!

10/10 Excelente

RICHARD, NEWTON

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Derek, el 6 sept. 2023
Thanks for the feedback, Richard! Come back and see us again soon for a warm cookie!

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 6 sept. 2023
Hi Barbara, thanks for taking the time to leave feedback! We appreciate it and I'm glad you enjoyed your stay with us!

8/10 Bueno

Ashley

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 26 ago. 2023
Hi Ashley! Thanks for the feedback! We hope you stay with us again soon!

10/10 Excelente

Ashley

Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 20 sept. 2023
Hi Ashely! Thank you so much for the 5/5 review! We're glad to hear you enjoyed your stay!

6/10 Aceptable

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
D
Se hospedó 2 noches en agosto de 2023
Respuesta de Derek, el 27 ago. 2023
Thank you for the feedback, Jennifer!

4/10 Malo

Carrie

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 19 ago. 2023
Hi Carrie, I'm sorry to hear you didn't have a good experience. Please consider giving us another opportunity the next time you're in KC so we can provide you with an excellent time! Thank you for your review.

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 13 ago. 2023
Hi Rachel! Thanks for the feedback and 5/5 review! We hope you come back and see us again soon!

10/10 Excelente

SUZANNE, Wellington

Se hospedó 1 noche en agosto de 2023
Respuesta de Derek , el 6 sept. 2023
Hi Suzanna, thank you so much for your feedback! We appreciate the 5/5 review!

10/10 Excelente

YASAMEEN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Derek, el 9 ago. 2023
Thanks for the 10/10 review, Yasameen! We hope you come back for a warm cookie soon!