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Opiniones de Best Western Owego Inn

2.5 out of 5
Best Western Owego Inn
20 Hickories Park Rd, Owego, NY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 374 de 748 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 252 de 748 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 748 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 748 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 748 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel friendly staff
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Leonardo

Se hospedó 1 noche en marzo de 2022
Respuesta de Best Western Owego Management, el 30 mar. 2022
Thank you for your feedback I'm sorry to see that you did not have an enjoyable stay, If you would like to discuss this please give us a call .

8/10 Bueno

Benjamin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel antiguo renovado en parte. Un poco caro para lo que es.
Se hospedó 1 noche en mayo de 2018
Respuesta de Garrett V, el 13 jul. 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is my pleasure to announce that we will be implementing many of these upgrades to the property in the upcoming months. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Barb the Manger I’m guessing was exceptional and polite different and very knowledgable would definitely stay there again five stars
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Catalin

Viaje familiar
No le gustó: Condiciones de la propiedad
Ice machine was broken
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Rodrigo

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Marcel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Mary

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Staff, el 22 abr. 2024
Thank you for your feedback from your recent stay, I am sorry for the inconveniences that occurred during your stay, I have sent your feedback on to upper management so that they can look into where we fell short. Thank you again for your feedback

4/10 Malo

James, Minneola

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is located just off a major thoroughfare. The security around the hotel's parking lot is nonexistant.
Se hospedó 3 noches en abril de 2024
Respuesta de Barb R., el 15 abr. 2024
Thank you for your feedback from your recent stay I have passed on your feedback to management so they can look into your concerns. thank you for your feedback

10/10 Excelente

Tom

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great time all good.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Eric, Forest Hills

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we got a room with a river view, and we went barely a mile up the road for a wonderful dinner at MJ's Bar and Restaurant -- great place to stop for the night!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alexandra

Se hospedó 1 noche en abril de 2024

2/10 Terrible

John

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
The location was convenient, the two at the front desk were really great, the room however was just ridiculously dirty, I have pictures if you’d like. There was dust hanging all over the wooden bed frame, terribly dirty on the floors between the nightstands, shower was dirty, fried had water all over the inside and big balls of dust on the top of door. Curtains were falling apart on top. I’m a big Best Western customer and was very disappointed with this one. You should be ashamed of yourself Best Western for not keeping up with your cleanliness!
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Staff, el 5 mar. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Cara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was very friendly and entertaining!!
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Marilyn

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots of historical buildings and plaques to represent them. Pretty drive enroute to and from venues.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Timothy

Le gustó: Limpieza y servicio y personal
Nice place :) This time the room I got did not have a bathroom fan which made the room slightly musty. Everything else was great.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Amanda

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
--
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Staff
The front desk staff was wonderful! The room could use a little TLC. The heating unit fell off the wall in the middle of the night and scared the daylights out of us! We propped it back in place and moved the ottoman over to keep it on the wall. The shower head doesn't totally come on. It leaks a stream of water that bounces off the tub spigot and floods the bathroom floor with water. The breakfast was great!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Servicios
Very nice room
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Donnie

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barb R., el 20 nov. 2023
Thank you for your feedback from your recent stay. Im sorry for the inconveniences that occurred during your stay. I have passed on your feedback to management so that they can look into this, Thank you for your feedback.

8/10 Bueno

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a good alternative option when Ithaca hotel prices become ridiculously high! The property is an old building been renovated. The room is comfortable and nicely decorated. The only problem is the water drainage for both vanity sink and shower was very slow.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
been in this motel through many changes. This time it was very clean, staff attentive and very nice breakfast.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

David

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We'll stay here again
CLEAN, comfortable, spacious. We stayed three nights. Everything worked in the room. Housekeeping service was excellent. Our go-to hotel when we visit the area.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Amy

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and helpful. Room and hotel were clean and quiet, beautiful view of the river and park, restaurants and grocery store very close. Will book again
Se hospedó 6 noches en octubre de 2023

4/10 Malo

Stephanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Best western staff, el 29 oct. 2023
Thank you for your feedback from your recent stay, I have passed on your feedback to management so that they can look into this.

10/10 Excelente

Andrei

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worth the money, would definitely stay here again.

2/10 Terrible

Stephanie

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Dark yet flood lights off. Phone, stove and Fridge (kept leaching water) don't work well or not at all. Hallways smelled dank even w/fragrant. H2O fountain in exercise room doesn't work Hall bathroom was filthy so was Guest Laundry. Exercise room didnt close at 10pm and both tv's stayed On. Luggage carts aren't conducive to bubble grid out front. Back area (on river was cluttered with trash and rocks under the piles of leaves everywhere beg for accident. No shower chair provided as requested & although maintenance guy told me he's come fix my stove so I could cook the food I purchased when first arrived seeing it, that too didn't occur- Beware- test b4 you believe the pictures. Lobby & Eating Area are nice/clean too but bring your cleaning and sanitizing supplies. Don't mind its old- Old things last if taken care of - thats Not at this location! Some don't mind dirty & dank! BW is a franchise, individually owned. Some invest in upkeep to last, others just collect what they can then sell- You decide!
Se hospedó 1 noche en octubre de 2023
Respuesta de Best Western Staff, el 25 oct. 2023
thank you for your feedback from your recent stay with us. I am sorry for the inconveniences that occurred during your stay with us. I have passed your feedback on to upper management so they can look into these areas. Thank you for bringing these items to our attention.

10/10 Excelente

Farid

Viaje familiar
Good
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Janet, Mount Dora

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean quiet place next to the river. Close to the exit ramp.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jeanine

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

FLORA, Lancaster

Se hospedó 2 noches en octubre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Best Western in Owego, NY
Room was dusty. Breakfast was mediocre for the price they charge. The hotel has potential, but they need to make it better.
Se hospedó 2 noches en octubre de 2023
Respuesta de Best western Staff, el 10 oct. 2023
Thank you for your feedback from your recent stay. I have passed on your feedback from your recent stay to upper management so that they can look into where we fell short.thank you again for your feedback

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and staff friendly. Need to repair the broken gym machines.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

marco

Le gustó: Servicio y personal y comodidad de las habitaciones
Gut für die Durchreise
Freundlicher Empfang. Zimmer war leider nicht sehr sauber. Gratis Parkplatz vor dem Hotel. Frühstück war ok.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Reta

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Clean and comfortable
Se hospedó 2 noches en octubre de 2023

4/10 Malo

James

No le gustó: Limpieza y condiciones de la propiedad
The property needs updating, but most of all our room was dirty with cobwebs in the corner, and dust all around the lamps. The phone had not been wiped in some time. the drapes were covered in dust at the corners. We were very disappointed in the property that we chose after driving many hours to get there. The desk clerk was folding sheets at the desk. That's laid back!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Best Western Staff, el 30 oct. 2023
Thank you for your feedback from your recent stay with us.Id like to apologize for the problems that occurred during your stay. I have passed this feedback on to upper management so that they can look on how to improve our guest experiences.

6/10 Aceptable

Sandra

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Stay Away
Dusty room, and dirty shower. Went for the free breakfast, no eggs, waited twenty minutes, then went back to the room to check out. This was me last stay at this BW.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Sandra

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Room looked like it was not cleaned in weeks. Floor and shower were not clean, and room was dusty.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Marlene

Le gustó: Limpieza
M
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Anna

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Nice and comfortable
The hotel was overall very comfortable. The receptionist, Justin, was very helpful and helped quickly with some problems with A/C.He also recommened some restaurants for dinner The bed was clean and comfortable but the carpet could use a better cleaning, so could the toilet.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Jean Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Carrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Elena

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Nuno R

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Dylan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Crappy
Se hospedó 1 noche en septiembre de 2023
Respuesta de Best Western Staff, el 16 sept. 2023
thank you for your feedback from your recent stay, Its feedback like yours that helps us to improve where we fell short. I have sent this feedback on to management so that we can look into where we need to improve. thank you again for bring this to our attention.

10/10 Excelente

Antonia

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023