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Reviews of Motel 6 Palm Springs, CA - Downtown

2 out of 5
Motel 6 Palm Springs, CA - Downtown
660 S Palm Canyon Dr, Palm Springs, CA

Reviews

6.8
Rating 10 - Excellent. 359 out of 1195 reviews" "
Rating 8 - Good. 284 out of 1195 reviews" "
Rating 6 - Okay. 203 out of 1195 reviews" "
Rating 4 - Poor. 149 out of 1195 reviews" "
Rating 2 - Terrible. 200 out of 1195 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed there a few years ago, and I liked the location, and price
Stayed 3 nights in May 2024

6/10 Okay

Deborah, Oroville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds were not as soft as we would prefer and a mini fridge would be nice since the hotel is in the desert, but we had a good stay and the room was clean.
Stayed 3 nights in May 2024

2/10 Terrible

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was too small and dirty for how many guests were there plus it was noisy. The property was dirty and it sounded like the people upstairs were bowling. Had to call the front desk and they did nothing about the noise complaints and then denied that we ever called to begin with.
Stayed 2 nights in May 2024
Response from Management on 28 May 2024
We're sorry you encountered an issue during our stay.

10/10 Excellent

Pedro, Long Beach

Liked: Staff & service, amenities, property conditions & facilities
Always a great time staying at this property. Love the location and nice view of the mountains.
Stayed 2 nights in May 2024
Response from Management on 28 May 2024
Thank You for letting us know about your stay

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is a clean no frills kind of place.
Stayed 3 nights in May 2024
Response from Management on 28 May 2024
Thank you for letting us about your stay with us.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay.

10/10 Excellent

Salena

Stayed 1 night in May 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 1 night in May 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay

2/10 Terrible

Nelson

Business traveler
Disliked: Cleanliness, property conditions & facilities
There was no hot water in the morning…. I had to shower with cold water like a psychotic
Stayed 1 night in May 2024
Response from Management on 27 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Dylan

Traveled with group, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Found a par of socks in the bathroom that didnt belong to us. Made me question if the bathroom was properly cleaned. The property grounds need a trash pick up too
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Dylan,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Benito

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Benito,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Gwen

Traveled with family
Disliked: Amenities, property conditions & facilities
It was a hotel that is Section 8 residence. It should be a law to expose that information before someone books a hotel. Homeless and drug addicts
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

John Christopher, Cathedral city

Stayed 1 night in Apr 2024
Response from Management on 27 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Lydia

Business traveler, Traveled with family
Disliked: Amenities
Locations
Stayed 2 nights in May 2024
Response from Nancy Y. on 14 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Ivan, Greenville

Stayed 1 night in Apr 2024
Response from Management on 27 May 2024
Thanks for letting us know, about your stay

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay.

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to downtown
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Patrick,Thank you for the excellent review! Maz K.#Team6

4/10 Poor

Alice

Liked: Staff & service
Disliked: Property conditions & facilities
First room was not cleaned and still had garbage and unmade beds. New room was clean but hot water did not work
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Alice,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

William

Stayed 2 nights in Apr 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay.

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient to downtown and airport.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Deb,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Maria, Thanks for your review, we really appreciate the support.Natalie #Team6

4/10 Poor

Cherlyn

Liked: Staff & service
Property was close to Downtown and near lots of food. Elevator was broken. It was a bit noisy as well.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Cherlyn, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Katherine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Roaches in my room were not cool.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Katherine, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Mirian

Stayed 2 nights in Apr 2024
Response from Management on 27 May 2024
Thanks for letting us know about your stay.

6/10 Okay

Geovani

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property had bugs, blood on the wall, cigarette burns on the bed in a non smoking room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Jennifer,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

BARRY

Had not stayed at a Motel 6 in decades. I won’t make that mistake again. Very, very basic, “old” building and rooms. Super small rooms, and we didn’t even stay the night. Booked another hotel in Palm Springs. However, staff was very friendly and helpful with the cancellation.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Nakia

Traveled with family
The air conditioning in the room don’t really work well
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Nakia,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Gabriele

Traveled with family
Disliked: Cleanliness, amenities
toilet was leaking, got repaired. should have been done before the room was booked.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Gabriele,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Russell

Stayed 2 nights in Apr 2024
Response from Management on 28 May 2024
We're sorry we didn't meet your expectations during your stay, Thanks for letting us know.

10/10 Excellent

Salvador Linares

Liked: Property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Salvador,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Bruce, Laguna Niguel

Stayed 1 night in Apr 2024
Response from Management on 28 May 2024
We're sorry we didn't meet your expectations during your stay, Thanks for letting us know.

4/10 Poor

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My son was going to use the pool. He noticed beer cans in the bottom of the pool. The restroom door will jam every time you closed it. Someone else would have to push it from the outside. To many suspicious people wandering the premises late at night. Homeless came in to the pool area to ask us for a can of beer. Not safe. No Security.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Jaime,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property very rundown. Proper maintenance not kept up.
Stayed 9 nights in Mar 2024
Response from Brand Experience Team on 22 Apr 2024
Hi John,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Emmanuel

Traveled with group
Disliked: Amenities
Good value, location is good. I’d stay again if the price is right.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
In the shower, you have to be a contortionist to get your head wet, if you're over 4 foot 6. Tiny towels, too. Perhaps we were given a room designed for midgets, I'm not sure.
Stayed 4 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was what it was advertised. Convenient to downtown. Relatively clean. Barebones amenities. Everything worked. If you are looking for a resort, not the place for you. If you are looking for a place to sleep, shower and store your stuff while you go out and have fun, it hits the mark.
Stayed 7 nights in Mar 2024
Response from Nancy Y. on 16 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was wonderful at that hour of the morning
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Thiago, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I like it, pretty close to downtown and almost everything.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi ThiagoThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Samantha

Liked: Staff & service
Close to downtown
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Samantha,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Miguel Angel

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Miguel,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Vina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed a lot of money to this motel 6 every room there was something wrong with the rooms the doors and locks are broken that's unsafe window didn't open fire Hazzard toilet didn't flush no water pressure in shower or hot water kicked us of the property as we're waiting for deposit to bank to rent again all in all the manager and morning staff can have better people skills night staff are great and considerit we only rent there cause it's close to stores but I don't recommend this place east motel 6 is way better great staff clean rooms
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi VinaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Bryon

Business traveler
Liked: Cleanliness
It was OK, but did not have shampoo or conditioner. No wash cloths from the bathroom. On a budget it’s an OK place to stay. Woken in the night at 3 AM saying that I was making noise in my room but I wasn’t. That was frustrating.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi BryonThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Adam

Disliked: Staff & service, property conditions & facilities
The location was great
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

8/10 Good

Reynaldo

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Thomas, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

2/10 Terrible

Jackson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Jackson, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Lourdes

Stayed 1 night in Mar 2024
Response from Management on 28 May 2024
Thanks for letting us know about your stay .