Cher Thomas,Nous souhaitons vous remercier d’avoir séjourné chez nous et d’avoir pris le temps de nous faire part de votre expérience positive. Toute l'équipe du Mercure Paris Gare de Lyon et moi même, sommes heureux de lire que vous avez passé un bon séjour parmi nous.Nous vous remercions encore pour votre excellent commentaire.Nous espérons vous accueillir très bientôt lors de votre prochain séjour à Paris. Je vous souhaite une agréable journée,

Dear José, We are sorry that you could not come to our hotel, following the current strikes on Paris. We have received your cancellation request. We have proposed a postponement of your stay until March 2020. We are sorry that our response did not suit you. However, e hope to see you again in our hotel and we stay at your disposal for any further information. Le Mercure Paris Gare de Lyon TGV.

Bonjour, Merci pour ce commentaire. Nous sommes heureux de constater que vous ayez passé un agréable séjour dans nos chambres rénovées. Nous espérons vous revoir très vite ! Le Mercure Paris Gare de Lyon TGV.

Dear Guest, Thank you for this comment. We are sorry that our rooms of 17 m² seemed small to you. But we hope you enjoyed the comfort of our renovated rooms with new bedding (mattress 30 cm thick and soft mattress), modern design (tapestry and carpet refurbished), air conditioning and insulation ... We are sorry for the problem you met. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Le Mercure Paris Gare de Lyon TGV.

Dear Manuel, Thank you for this comment. We are really sorry for the problems you have met. You are right, these are not usual problems in our hotel. For that, please accept my sincere apologies. It is true that we ask a security deposit at your arrival. But you pick it up at the end of your stay. We are sorry if this causes any problems during your stay. We are sorry that your room was not cleaned when you returned. We share your comment to the maintenance service. Please note that your comments are useful to improve the quality of our services. Be assured that the necessary measures have been applied. Our room cards are indeed very sensitive to the waves of the phones. This is probably why our staff was misled. We very rarely have door problems and we apologize again for this incident. Every door have been check, so be sure that you will not meet this problem in our hotel again. We also apologize that our staff did not do the things you expected. Be assured that during a future stay we will do all the necessary to give you complete satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Guest, Thank you for this comment. We are sorry for the problem you met. It is true that our hotel does not have a connecting room. We are sorry if your reservation has misled you. We are also sorry that you had double and non-triple rooms. We share your comment with the reception so that it does not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Le Mercure Paris Gare de Lyon TGV.

Estimado Felipe, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Paris Gare de Lyon TGV. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Le Mercure Paris Gare de Lyon TGV.

Dear Guest, Thank you for your comments and we were pleased to welcome you for your Paris stay. Hope to have to see you soon in our Mercure Hotels Best regards

Dear Richard,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Mercure Paris Gare de Lyon team and myself are happy to read that you had a good stay with us.We thank you for your lovely compliments regarding our quality of service and the cleanliness of our establishment. We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Cher Marc-André,Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre récent séjour chez nous.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour.En espérant vous accueillir de nouveau très bientôt,Excellente journée à vous,

Dear Andrew, Thank you for taking your time to share with us your feedback. We are glad to know that overall you had a great stay. We can't wait to have you back !

Cher Philippe,Nous vous remercions pour ce beau 8/10.En vous souhaitant une excellente journée

Cher Nils,Nous vous remercions pour ce beau 10/10.En vous souhaitant une excellente journée

Chère Corinne, Nous sommes navrés que votre expérience ne fut pas comme vous l'attendiez.

Cher GONDWOO,Nous vous remercions pour ce beau 8/10.En vous souhaitant une excellente journée

Dear Takayuki,We are glad you appreciated the cleanliness of our establishment. We do apologize if the friendliness of our team was not satisfying. I have shared your remark with our Reception Manager.We hope you will give another chance to our establishment soon,We wish you a lovely day,

Dear Robert,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Mercure Paris Gare de Lyon team and myself are happy to read that you had a good stay with us.I will share with our lovely team your beautiful compliments ! We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Surajit,Thank you for taking your time to share your feedback with us. We hope that overall you had a nice time with us. I have shared your remark regarding UK electric plug.We wish you a lovely day,

Cher Dominique,Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre séjour chez nous. Nous sommes navrés que vous ayez été un peu déçu par nos tarifs.Nous espérons que vous laisserez une nouvelle chance à notre établissement.En vous souhaitant une excellente journée

Dear Joshua,We thank you for your lovely review following your recent stay with us. We are happy to know you had a great time with us ! We can't wait for you to come back !We wish a lovely day,

Chère Laurence,Merci pour votre agréable commentaire sur votre agréable séjour. Nous sommes cependant navrés que l'horaire de check-in vous semble un peu tard. Sachez qu'il est nécessaire afin de réaliser le nettoyage des chambres. Vous pouvez cependant demander en supplément un early check-in.Nous espérons tout de même vous revoir lors d'un prochain séjour.Nous vous souhaitons une excellente journée !

Guten Tag Anonymous !We thank you for taking your time to share your review with us and we hope that overall you had a great stay. Regarding coffee machines they are only available in Privilege rooms. For the bathtub there are some in both Privilege and Standards Room. You can precise your preference (bathtub or during) during your booking.We hope you will come back to our establishment soon !We wish you a lovely day.

Chère Cécile,Nous vous remercions d'avoir pris le temps de nous partager votre feedback suite à votre récent séjour chez nous. J'ai bien évidemment fait remonter votre remarque à notre Responsable Restauration. Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée.Nous vous souhaitons une excellente journée,

Dear Anonymous,We thank you for your lovely comment about our establishment. We are happy to know our staff was very friendly & helpful !We can't wait for you to come back, Have a great day

Dear Elaine,We thank you for leaving us your kind review !We hope you had a great stay with us.We wish you a lovely day

Cher Thi Kim Chi,Merci d'avoir pris le temps de nous partager votre avis suite à votre récent séjour chez nous. Nous avons bien pris en compte vos remarques.Nous vous souhaitons une belle journée

Dear Xian Ling,Thank you sharing with us your kind review.We hope you had a great stay in our establishment.We wish you a lovely day,