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Opiniones de The Park Hotel Peebles

3 out of 5
The Park Hotel Peebles
Innerleithen Road, Peebles, Scotland

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 153 de 354 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 153 de 354 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 354 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 354 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 354 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jason

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Can’t fault the staff. Only let down was the shower no control on temperature
Se hospedó 2 noches en abril de 2024
Respuesta de The Park Hotel, el 15 abr. 2024
Many thanks for taking the time to share your experience Jason. We regret that your experience was less than perfect. We will share your comments with the management team for their review. We hope to welcome you back again soon.

10/10 Excelente

Olivia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff at the hotel were lovely and made us feel very welcome.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Park Hotel, el 14 feb. 2024
Hello Olivia, thank you so much for taking a moment to post a review. We are truly grateful for your kind comments. We are delighted to hear that you felt welcomed during your stay and we hope to have the pleasure of welcoming you back soon. Thank you for choosing to stay with us!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Park Hotel, el 12 feb. 2024
Thank you so much for taking a moment to rate your experience Robert. We are truly grateful for your kind rating and we hope to welcome you back to the hotel soon.

10/10 Excelente

Isabel

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Park Hotel, el 17 ene. 2024
We are truly grateful for your excellent rating Isabel. We are happy to note that you had an enjoyable visit and we hope to see you again soon.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I look on The Park as a home from home. Warm welcome, friendly efficient staff and I enjoyed a lovely evening meal which was perfectly cooked. There is, also, ample secure parking. Sue Mackay
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Park Hotel, el 13 nov. 2023
We are thrilled to hear that you felt at home and received a warm welcome during your stay Susan. Thank you for taking the time to share your positive feedback. We do hope that you will visit us again soon.

10/10 Excelente

Andrew

Se hospedó 1 noche en octubre de 2023
Respuesta de Peebles Hydro, el 29 oct. 2023
We are thrilled you enjoyed your stay with us Andrew. Thank you so much for the fantastic 10/10 rating. We hope to have the pleasure of welcoming you back again soon.

8/10 Bueno

Patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and plenty interesting things to do, like walking, shopping and cycling and plenty countryside to explore.
Se hospedó 3 noches en octubre de 2023
Respuesta de Peebles Hydro, el 23 oct. 2023
Thank you so much for your positive feedback following your recent stay with us Patrick. It's wonderful to hear that you found our staff to be friendly and that you enjoyed the many activities in the area. We look forward to welcoming you back soon and providing you with another enjoyable stay.

4/10 Malo

Eric, Pasadena

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Peebles Hydro, el 23 oct. 2023
Thank you for taking the time to rate your recent experience at our hotel Eric. We sincerely apologise for falling short of meeting your expectations and any inconveniences you may have encountered. We hope to have the opportunity to better serve you in the future.

6/10 Aceptable

Maureen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel staff and good parking.
Lovely helpful staff but just felt the standard double room on level 2 was so small for comfort. One side of the bed did not have a light switch or side table. I moved the tea table to the side of the bed but then you had to move it back to get out the door. Also there were problems with the light switch. Discovered you need to put 2 keys in to keep the lights on. Just fit a new key unit? Breakfast was nice and plenty of choice and the star of the show is the parking facilities. If you struggle with mobility the lift only goes the the first floor.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 25 sept. 2023
Many thanks for taking a moment to post a review following your recent stay with us Maureen. We are sorry to hear that you were not fully satisfied with your overall stay and we apologise for not exceeding your expectations. We do hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Jason

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Warm welcome
Great service very helpful staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 15 sept. 2023
Thank you so much for rating your stay 10/10 Jason. We are thrilled to hear that you had an enjoyable stay and we hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Anne

Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service, el 25 ago. 2023
Thank you for rating your stay Anne. We hope you enjoyed your stay and we hope that we will have the opportunity of welcoming you back soon.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
'Worst nights sleep"
Chose the Park Hotel for its location to the town centre. On arrival there were plenty of spaces in the on site carpark. Reception staff were friendly and professional. Our room was on the first floor with an out look of the kitchen roof. The bathroom was spacious with good quality toiletries. The bedroom had no wardrobe only a built in cupboard with shelves, so unable to hang up a suit or dress . The bed was very hard as were the pillows. We had to open the window at night as the room was very hot, but were kept awake due to the noise from the fan on the kitchen roof. The cooked breakfast was made to order and you would expect it to be hot but wasn when it arrived. Due to lack of a good night sleep we would not return nor recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 19 jul. 2023
Thank you very much for taking the time to leave a review of your stay Hotels.com User. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. It is not clear if you raised your concerns during your stay so that our teams could assist, perhaps by providing alternative items at breakfast and looking to see if it was possible to offer you a room move to ensure a restful sleep. We do hope that in the future you will consider staying with us again.

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were exceptionally helpful and went the extra mile
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 16 jul. 2023
Thank you so much for posting a review of your stay Thomas. We are delighted to hear that you enjoyed your visit and we greatly appreciate your kind words regarding our staff. We hope that you will visit us again soon.

8/10 Bueno

Malcolm

Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 16 jul. 2023
Many thanks for taking the time to rate your stay with us Malcolm. We hope that you will visit us again in the near future.

10/10 Excelente

Maureen

Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service, el 16 jul. 2023
Thank you so much Maureen for your amazing 10 out of 10. We greatly appreciate you taking a moment to rate your stay and we hope to have the opportunity of welcoming you back soon.

8/10 Bueno

Laura

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 19 jun. 2023
Thank you so much for rating your stay Laura. We hope you enjoyed your visit and we do hope that you will visit us again soon.

10/10 Excelente

Angus

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 28 may. 2023
We are truly grateful for your 10/10 rating Angus. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excelente

John

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 21 may. 2023
We are so grateful that you took a moment to rate your stay 10/10 John. Thank you so much. We hope to see you again soon.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Service, el 10 may. 2023
Many thanks for your kind rating Robert. We do hope that you enjoyed your visit and that we will have the opportunity of welcoming you back soon.

10/10 Excelente

Jill

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service, el 9 abr. 2023
Thank you so much for taking a moment to rate our hotel Jill. We greatly appreciate you rating us 5 out of 5. We do hope that you will visit us again soon.

10/10 Excelente

Alex

Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Service, el 2 mar. 2023
Many thanks Alex for your 10/10 rating. We greatly appreciate you taking a moment to review your stay and we hope you will visit us again soon.

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great hotel, centrally located. Very helpful and friendly staff. Had a really nice room overlooking the hills, had a good meal in the bar. Great hill walking in the area
Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Service, el 23 oct. 2022
Many thanks Richard for your wonderful review. It's really great to hear that you liked the fantastic location of the hotel, and that you found our team members to be very helpful and welcoming. Thank you for choosing to stay with us and we do hope that you will visit us again soon.

10/10 Excelente

Dianne

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Ideal break in Peebles
Was very pleasant, food was good and reasonably priced. The service was excellent and friendly. Location great for dog walks and shopping.
Se hospedó 2 noches en octubre de 2022
Respuesta de Customer Service, el 13 oct. 2022
Many thanks for your review Dianne. It will be a pleasure to share your review with our team members as I know they will be thrilled to hear that you thoroughly enjoyed your stay.

10/10 Excelente

Andrew

Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Service, el 13 oct. 2022
Thank you Andrew your amazing rating. We greatly appreciate your time and hope to see you again in the near future.

10/10 Excelente

Malcolm

Se hospedó 2 noches en septiembre de 2022
Respuesta de Customer Service, el 28 sept. 2022
Thank you so much Malcolm for taking the time to rate your recent stay with us. We hope you enjoyed your visit and we look forward to seeing you again soon.

8/10 Bueno

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Customer Service, el 25 sept. 2022
Thank you for taking the time to rate your stay Roger. We do hope you had an enjoyable visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay although the building is a bit dated
Fairly old building and rather dated. Room over the main entrance so disturbed one night by a very noisy drunk unable to get in after hours. Restaurant good with a nice garden. Electric car charger, dog friendly
Se hospedó 2 noches en agosto de 2022
Respuesta de Customer Service, el 29 ago. 2022
Thank you for taking a moment to share your experience Anonymous. Your feedback is very much appreciated. We are happy to hear we were able to make the majority of your stay enjoyable. We do hope you will visit us again in the near future.

8/10 Bueno

Douglas Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
August 22
A very comfortable and pleasant stay
Se hospedó 2 noches en agosto de 2022
Respuesta de Customer Service, el 17 ago. 2022
Thank you so much Douglas for taking the time to post a review. We greatly appreciate your kind comments and we do hope that you will visit again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2022
Respuesta de Customer Service, el 17 ago. 2022
We hope you had a pleasant stay Anonymous. Thank you so much for your excellent rating.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great weekrnd
Staff all very efficient, friendly and helpful, from top to bottom!
Se hospedó 2 noches en agosto de 2022
Respuesta de Customer Service, el 10 ago. 2022
We greatly appreciate your review Anonymous and will pass you kind comments to all of the staff here at the Park Hotel. Thank you so much for taking the time to post a review.

10/10 Excelente

John

Se hospedó 1 noche en agosto de 2022
Respuesta de Customer Service, el 10 ago. 2022
We greatly appreciate the 10 out of 10 rating John. Thank you so much for taking the time to share your post.

10/10 Excelente

STEVEN

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Park Hotel July 22
Excellent location and clean and well maintained Friendly staff and able to use the pool at the Peebles Hydro was nice Cooked breakafast was great Well worth a visit
Se hospedó 2 noches en julio de 2022
Respuesta de Customer Service, el 27 jul. 2022
Hello Steven, Thank you so much for this amazing review and recommendation. We are delighted you enjoyed your stay, and we hope to welcome you back soon.

8/10 Bueno

m

Se hospedó 1 noche en julio de 2022
Respuesta de Customer Service, el 21 jul. 2022
Thank you for your kind rating. We hope you had a pleasant stay at the Park Hotel.

10/10 Excelente

Colin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great position Great food comfortable Beds
The rooms were very good comfortable beds made up daily the restaurant very good food breakfast was also great couldn’t fault anything just a short stroll into the town of Peebles
Se hospedó 2 noches en mayo de 2022
Respuesta de Customer Service, el 10 jun. 2022
Thank you for taking the time to post a review Colin, and for your kind comments. It was a pleasure to welcome you as our guest and we are happy to hear we were able to make your stay an amazing experience. We do hope you will visit us again soon.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice place with good food. Excellent breakfast. All staff extremely polite and very helpful. Rooms a little bit small but didn’t spoil our overnight stay.
Se hospedó 1 noche en abril de 2022
Respuesta de Customer Service, el 3 may. 2022
Thank you Kevin for your review and kind comments. We are pleased to hear that you enjoyed your breakfast at the hotel and that you found our team to to be polite and very helpful. We do very much hope that you will visit us again in the near future.

10/10 Excelente

Anthony

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Customer Service, el 25 abr. 2022
Many thanks Anthony for your kind rating. We look forward to welcoming you back soon.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed our stay at the Park Hotel
Really enjoyed our stay at the Park. Lots of free parking. Hotel staff very friendly and helpful. The hotel is very convenient for walking into centre of Peebles.
Se hospedó 1 noche en abril de 2022
Respuesta de Peebles Hydro, el 15 abr. 2022
Many thanks Elizabeth for your amazing review. We are delighted to hear that you had a pleasant stay with us and that you liked the very convenient location of the hotel. We hope that you will visit us again very soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Park Hotel Peebles
Dinner on day of arrival was excellent. Breakfast was amazing
Se hospedó 1 noche en febrero de 2022
Respuesta de Customer Service, el 3 mar. 2022
Thank you so much for sharing your feedback. It's great to know that you enjoyed your visit and we hope to see you again very soon.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
My room was ok but near something that was making a generator-type noise whi h didnt make for a good nights sleep. Would suggest a hairdryer in the room and a chair at the dressing table where you can actually see yourself in the mirror. A magnifying mirror would also be useful. Staff were really friendly and helpful, but on occasion reception took a few attempts to answer the phone.
Se hospedó 2 noches en enero de 2022
Respuesta de Customer Service, el 31 ene. 2022
Thank you very much for sharing your feedback on your stay. We are sorry that some aspects of your visit disappointed you and have shared your feedback with the Management Team at the hotel. It is not clear if you mentioned the noise in your room at the time as the team may have been able to assist with a room move for you. We hope that this will not deter you from a future visit and that we will have the opportunity of welcoming you back soon.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Although very quiet at this time of year, staff were so very friendly and helpful, nothing was too much trouble. Breakfast was superb. The Park is perfectly located within Peebles being only a few minutes walking time into town. Plenty of free parking.
Se hospedó 2 noches en enero de 2022
Respuesta de Customer Service Team, el 15 ene. 2022
Many thanks for taking the time to post a review Michael. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excelente

Keith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed at this hotel several times before. It's a lovely hotel with character with outstanding staff and a friendly bar with excellent (very tasty) meal options. Two big plusses: good location at the end of Peebles High Street - easy walk to coffee and other restaurants,also free access to Peebles Hydro fitness suite and lovely swimming pool. Oh! third big plus - excellent breakfast. Keith
Se hospedó 2 noches en diciembre de 2021
Respuesta de Customer Service, el 20 dic. 2021
Thank you so much for your review Keith and for your kind comments which are much appreciated. We are so pleased to hear that you have enjoyed your visits to The Park and of the things that you particularly like about the hotel. Hopefully we will see you again soon.

10/10 Excelente

Andrew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff were amazing, very friendly and helpful.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Customer Service, el 7 dic. 2021
Many thanks for taking the time to leave a review Andrew and for your kind comments regarding the team which will be a pleasure to share. We hope that you will visit us again the future and that we will see you again soon.

10/10 Excelente

A

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Customer Service, el 15 nov. 2021
Thank you so much for the fantastic feedback rating A. It's great to know that you enjoyed your stay and we hope to see you again soon.

8/10 Bueno

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Stay
Great staff and location. No walk-in shower in rooms which made it difficult for my disabled wife. Suggest grab rail above bath would help. Otherwise we really enjoyed our stay and the little patisserie was much frequented by us.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Customer Service, el 10 nov. 2021
Thank you so much for posting a review Keith. We are so pleased to hear that you enjoyed your stay although we have noted your comments and suggestions regarding the bathroom which have been shared with the Management Team at the hotel. We do hope that you will visit us again in the future and that we will have the chance of welcoming you back soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Park Hotel
Really helpfull staff, clean well equiped room. There was a bath in room which was great to soak and relax in. Also free access to Hydro Hotel gym and pool facilities 2mins away.
Se hospedó 4 noches en octubre de 2021
Respuesta de Customer Service, el 1 nov. 2021
Thank you very much for posting a review. We are so pleased to hear that you enjoyed your visit and hope to see you again soon.

8/10 Bueno

Penelope

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice quiet, gentle place, lovely staff.
Se hospedó 2 noches en agosto de 2021
Respuesta de Customer Service, el 30 ago. 2021
Thank you so much for taking the time to leave a review Penelope. We are delighted that you enjoyed your visit and hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely stay at the Park - reception Mari was so friendly and helpful during our stay!
Se hospedó 2 noches en julio de 2021
Respuesta de Customer Service , el 3 ago. 2021
Many thanks for taking the time to leave a review. We are delighted that you enjoyed your stay and we hope to see you again very soon. Your feedback will be a pleasure to share, especially with Mari.

10/10 Excelente

kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2020
Respuesta de Customer Service, el 6 ene. 2021
Thank you for the fantastic feedback rating Kevin. It's great to know that you enjoyed your stay and we hope to see you again soon.

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top quality customer service.
From arrival to departure service was too notch, got booked in early and upgraded without asking. Had problem with TV in room, offered another room with upgrade. Nothing was too much trouble for the staff wether it be reception, cafe, bar or restaurant. Will use again without a doubt. Special thanks to Val, who worked amazingly, her customer service skills were excellent, in fact all the staff were great. Thank you for a fabulous stay.
Se hospedó 2 noches en noviembre de 2020
Respuesta de Customer Service , el 9 nov. 2020
Thank you so much for the fantastic feedback Harry. It's great to hear that you enjoyed your visit and that the team helped to make this all the more special for you. We hope to see you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2020
Respuesta de Customer Service, el 8 oct. 2020
Thank you for posting a feedback rating for your stay. We do hope that you enjoyed your visit and that you will return and stay with us again soon.