Good afternoon,I apologize but I did review your account and the incorrect rate was billed on your second night. We will be happy to get that corrected. Please contact me at your convenience so we can assist with the refund. Thank you.

Thank you so much for being our guest.

Thank you for the nice compliments about your stay. I will pass on your thanks to Natalia at the front desk. Best regards, Janet Hof, General Manager

Thank you Marta for the great review of your visit. Best regards, Janet Hof, General Manager

Thank you Arturo. We appreciate you staying.

Thank you for staying. Best regards, Janet Hof

Querida Viridiana, Gracias por sus comentarios positivos de nuestro hotel y personaje. Gracias por entender las cuestiones de la pandemia que no nos permite dar el servicio que queremos. Tambien gracias por tomar el tiempo de tomar la inquesta. Espero que regresen a nuestro hotel a futuro; los esperamos! Sinceramente, Janet Hof General Manager

Thank you for taking the time to share your feedback with us. We're delighted to hear that our proximity to the convention center and the variety of nearby dining options enhanced your experience during your recent stay.We apologize for the construction noise due to the resurfacing of our pool deck. We appreciate your understanding as we work on enhancing our facilities. It's wonderful to know that you would consider staying with us again. We look forward to welcoming you back soon to a quieter, more enjoyable environment and a chance to enjoy our new pool area.We're excited to invite you to experience our fabulous new pool area once it's completed. We’re adding some amazing new features that we know you'll love, and we promise the wait will be worth it!Warm regards,

Thank you Kari for letting others know about your stay! We hope to see you again soon! Come check out the new pool area - opening in a few weeks!

Thank you Keith. We appreciate your feedback.

Thank you Karen. We appreciate your visit and the time for a review too.

Thank you Ernesto.

Dear Matt. Thank you for the feedback. We appreciate it and apologize for delays in service. Best regards, Janet Hof, General Manager

Dear Michelle,Thank you for taking the time to rate your recent stay at Delta hotels Phoenix Mesa. We are always aiming for the highest standards of hospitality and it seems we did not fully meet your expectations this time.We would love to hear more about your experience to understand how we can improve. Your feedback is invaluable to us and helps us ensure that each guest's stay is enjoyable and comfortable. Please feel free to reach out to us with any specific comments or suggestions you might have.We hope to have the opportunity to welcome you back and deliver a more satisfying experience.Warm regards,

Thank you! So glad you enjoyed the stay!

Thank you for being our guest Tiffany!

Thank you Justin! We are thrilled to know we exceeded your expectations. Come back soon!

Thank you Norman. We are so happy that you enjoyed your stay.

Thank you Suzan. We are so happy you enjoyed your stay.

Dear Rachel,I hope that you brought this up to the team immediately as this is not typical cleanliness standards. We are definitely a non-smoking hotel so disappointing to hear of the smell. Please accept our apologies for the disruption. We hope you will treat this as an isolated situation and give us another opportunity to be your host. Best regards, Janet Hof, General Manager

Thank you Jennifer!

Dear Nancy,We apologize that the parking lot was full during your stay. Our team is usually monitoring the lot to ensure concert goers park in designated lots. It is possible that the hotel was just at capacity; however, we want you and your vehicle to be safe. We appreciate you staying with us. Best regards, Janet Hof, General Manager

Thank you Jason.

Thank you for staying.

Dear Ann, we are very sorry to hear that your stay was not up to standards. We will certainly review with our team the importance of discussing our hotel food and beverage offerings as well as local favorites. it was nice to know that the bed and pillows were comfortable - that is a must! We hope that you will change your mind about staying with us again. Sincerely, Janet Hof, General Manager

We are sorry to hear this Dean. It is always our priority to provide a great experience. Thank you for the feedback.

Thank you Claudia! Glad you enjoyed your visit.

Thank you for staying with us!

Unfortunately I cannot see responses above but we want to apologize that you were not satisfied with your stay. It is our goal to provide a clean, comfortable and enjoyable visit. Best regards, Janet Hof, General Manager

Dear Sebastien-Thank you for your feedback!

Thank you Craig. We appreciate your business.

Thank you for your feedback. We do have a full service breakfast option called Cafe Azul as well as AZ Brew featuring Breakfast, lunch and dinner as well as Starbucks and cocktails located in the lobby. Be sure to check out Main Street on your future visits as there are many restaurants less than a mile from the hotel too!

We are sorry to hear of your dissatisfaction. We hope you next experience will be better. Sincerely, Janet Hof, General Manager

Thank you for the review!

Thank you Mark. Glad you had a nice stay!

Thank you William. We appreciate your business and feedback!

Dear Roy Daniel -Thank you for the 5 star rating! We appreciate your business and the feedback you shared about your stay. Best regards, Janet Hof, General Manager

Thank you, Agatha, for the additional information from your stay. Please accept our apologies for the maintenance issues and the changes to your preferred bed type/floor level.

Dear Timothy -We are sorry to hear that your stay was less than perfect. Please accept our apologies and let me know if there are any more details that you might be able to provide. Best regards, Janet Hof, General Manager

Thank you Lina! We appreciate your feedback!

Dear Cheryl, thank you for the feedback. Please accept our apologies in the delay in getting your room warmed up! It was definitely colder than normal. We appreciate your feedback. Best regards, Janet Hof, General Manager

Thank you for your feedback. We hope you come back soon!

Thank you Steven. We appreciate your review!

Dear Kenneth, We are sorry to see that you were not completely satisfied with your stay. It is our goal to provide you with an excellent experience. Please accept my apologies and if there is anything we can do to - please do not hesitate to reach out. Best regards, Janet Hof, General Manager

Dear Shalane,We are sorry to read that improvements could have been made with your stay. Please accept our apologies for any shortcomings. Best regards, Janet Hof, General Manager

Thank you Kelly. Looks like you enjoyed your stay. We appreciate your feedback!