Dear JONATHAN, Thank you for staying with us and for taking the time to leave your comments. We apologize if our property was not clean to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Andres, Thank you for taking the time to share comments about your stay. We strive to deliver the best hospitality and excellent customer service for our guests to have an exceptional experience. Therefore, we apologize you had a disappointing experience with our host. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear maria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond positively to your requests while you were here and apologize for the inconvenience. Thank you for your constructive feedback, and we hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Israel, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management

Thank you for your comments about your stay with us. We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Roldan, thank you for choosing to stay at Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for your kind words. Come stay with us again.

Thank you for choosing to stay with us. We appreciate your business. Sorry for the delay at check in.

Disileren, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management

Thank you for your feedback. We are sorry for the cleanliness issues you encountered in both of your rooms and regret the front desk service issue you faced. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Gabe, thanks for being our guest. We take safety and security of our guest very seriously and work closely with the local police to ensure we have a safe and secure environment at our hotel. We hope you will give us another chance to replace this experience with a more positive memory! Sincerely, Hotel Management

Thank you for staying at Extended Stay America. We are glad to read you had a comfortable time with us and that you liked your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced cleanliness issue with your room. We have shared your concerns regarding cleanliness with our housekeeping team to prevent such instances moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Jose, thank you for choosing to stay at our hotel, and we are disappointed to know you had an unpleasant experience. We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management

Thank you for posting a kind review of Extended Stay America - Phoenix - Airport - E. Oak St. We are happy that you liked our breakfast offerings, convenient location close to the airport and your comfortable room as well. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager

Dear Nancy, We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We work hard to deliver an exceptional experience for all of our guests, even the four-legged ones, so we celebrate reviews such as yours. Thank you for posting and sharing your experience. We look forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Timothy, Thank you for sharing feedback about your recent stay. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee.  We value our guests’ feedback as we continually strive to grow and improve our guest guests experience, and we hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Firos, Thank you for choosing Extended Stay America. We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day. We appreciate your business and hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management

Dear Joshua, Thank you for your honest feedback about your recent visit. We deeply regret the inconvenience you faced due to a lengthier than usual check-in process. Your time is valuable, and we're genuinely sorry for not meeting your expectations. We are taking steps to address this issue promptly. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Leah, On behalf of our team at Extended Stay America, thank you for the excellent feedback. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. Thank you for the recommendation, and we look forward to your next visit. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Jenifer, Thank you for reviewing our hotel. Your comments have been taken into consideration, including your positive remarks on the specific items that you enjoyed and the areas where we can improve. We extend our sincere apologies for not meeting your expectations in the areas you outlined. Please be assured that your comments will be shared with our leadership team, and we will use them as an opportunity to improve our guest experience. We are committed to delivering exceptional services to our guests, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Juan, Thank you for choosing us and sharing your experience. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed your time with us. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Martha, Thank you for choosing us and sharing your experience. We are pleased that your overall experience was satisfactory, but we apologize for the shortcomings that prevented it from being perfect. We will address your concerns with the relevant personnel to prevent recurrence. On a positive note, we appreciate your acknowledgment of Jessy's diligent efforts to make your stay memorable. We hope you will grant us the opportunity to provide you with the flawless visit you deserve in the future.Sincerely,Hotel Management

Dear Paul, We're delighted you found Extended Stay America conveniently located near restaurants and grocery stores. Your satisfaction is our priority, and we're thrilled to have provided you with easy access to amenities during your stay. We look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management

Dear Hiroshi, Thank you for sharing a review of your recent visit. We're delighted you found Extended Stay America conveniently located in a safe area and at a reasonable price point. While we regret that the property didn't fully meet your expectations, we're pleased to learn that you had an overall pleasant stay. We're continuously striving to improve our facilities and services to meet the needs of our guests better. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience in the future.Sincerely,Hotel Management

Dear Vivian, Thank you for sharing your experience. We regret that our property did not meet your expectations during your visit to Phoenix. We understand that each guest has unique preferences, and we apologize if we fell short of yours. We appreciate your feedback and will continue striving to improve our services.Sincerely,Hotel Management

Dear John, Thank you for choosing us and for sharing your review. We're glad you found our location convenient. However, we apologize for not meeting your expectations regarding the cleanliness and the mattress in your room. Providing our guests with a clean, comfortable, and well-maintained environment is essential, and we regret falling short. Your comments will be shared with relevant teams to address these issues promptly. Additionally, we understand the importance of up-to-date accommodations and will continually strive to meet guests' satisfaction regarding our property's condition. We appreciate your patronage and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear Liz, Thank you for sharing your feedback about your recent visit. We apologize for not meeting your expectations regarding the cleanliness of the suite and the lack of sheets for the pull-out couch, and we regret any disturbances due to the noise. Your feedback is valuable, and we will ensure future enhancement. Thank you for sharing your concerns, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kate, Thank you for your glowing review of your recent stay at Extended Stay America! We're delighted to hear that you enjoyed your stay with us and found our room cleanliness and comfortable beds to your satisfaction. Providing a cozy and clean environment is always our goal, and we're thrilled that we met your expectations. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management