Dear Juan, Thank you for reviewing your stay at our hotel. We are glad your overall stay was pleasant. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet some of your expectations. We look forward to welcoming you again the next time you are in the city.Sincerely,Hotel Management

Dear Javier Albert, We sincerely apologize for the disappointing experience you encountered during your stay. The cleanliness issues you described are unacceptable, and we deeply regret any inconvenience caused. Your feedback is valuable, and we will address this matter promptly to prevent a recurrence. We understand your decision to check out early, and we appreciate your understanding. If you reconsider staying with us in the future, we are committed to providing a much-improved experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Sincerely,Hotel Management

Dear Adriana, Thank you for staying with us. We are glad that you had a pleasant stay overall. However, we are disappointed we did not meet your expectations regarding the location. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Rodrigo, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management

Dear Mario, we are truly sorry for not meeting your expectations. We strive to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

Brenda, thank you for choosing our hotel and being our guest. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are sorry for not delivering the professional service during your visit and thank you for informing us of this incident. We can understand your disappointment, and we regret the inconvenience you encountered. We are grateful for your patience and hope you will consider returning to our hotel on your next visit to this area so we can restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

Omar, thank you for being our guest. We regret that you were disappointed with our housekeeping policy. We are also sorry to learn that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

Daer guest, as the reservation is made through a third party website, any amendment needs to be routed through them. As this is an anonymous review, feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. Sincerely, Hotel Management

José, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management

Dear Patricia, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Martha, Thank you for taking the time to review our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please know that to maintain cleanliness for all guests, we store the kitchenware at the front desk and are pleased to bring it to your suite upon request. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Tom, Thank you for choosing Extended Stay America for your recent stay. We strive to provide our guests with a comfortable and memorable experience. We are thrilled to hear that we exceeded all of your expectations and that you found us to be a great value. We would be honored to have the opportunity to accommodate you again in the future and hope that you will revisit us soon.Sincerely,Hotel Management

Dear Melanie, We sincerely apologize for the less-than-optimal experience you encountered during your recent stay with us. We regret that the service and cleanliness you received fell short of our usual standards. We value your feedback and take it seriously. Our team is committed to addressing your concerns and implementing measures to improve our service quality and cleanliness standards. We hope you'll consider staying with us again, and we'll strive to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management

Dear Shilpa, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Judith, We sincerely appreciate the positive feedback regarding your experience at Extended Stay America. Your kind words are truly valued, and we are pleased to have been able to provide you with an enjoyable stay. It was a privilege to accommodate your visit, and we look forward to the possibility of welcoming you back shortly.Sincerely,Hotel Management

Dear Adam, Thank you for sharing your experience with us. We are genuinely sorry about your disappointment with the room, lack of staff availability, and any inconvenience caused by the odor during your stay. Please know that this does not align with the standards we strive to uphold. We take your concerns seriously and will address them promptly with the appropriate team members to ensure necessary improvements are made. Your understanding and observations are greatly appreciated as we continuously work towards enhancing our property to meet our guests' needs and expectations better. We hope to welcome you back in the future for a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Hotel Management

Dear Mario, Thank you for taking the time to post your review. We deeply apologize for the subpar experience you encountered during your check-in and stay. Providing prompt and attentive service is a fundamental part of our commitment to guest satisfaction, and we regret that we fell short on this occasion. Rest assured, we're addressing the issues you've raised with our team to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management

Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Aurora, Thank you for your feedback regarding your concerns during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take your concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Mary Ellen, Thank you for writing a review of our hotel and mentioning our location close to the airport, which is perfect for your needs. However, we genuinely regret any frustration and inconvenience with the condition of the suite not meeting your expectations and not up to our high standards. We will look into them along with our housekeeping team for further improvement. Also, we will instruct them to re-check the rooms before delivery. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Bradley, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. Smoking is never allowed in the hotel premises. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management

Dear Jason, Thank you for reviewing our hotel. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Jeanette, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the refrigerator, kitchen amenities, and maintenance issues is concerning, and we will address these matters with urgency to ensure they are promptly resolved. Please know that kitchenette items are available upon request at our front desk, and we regret any misunderstanding regarding this matter. Regarding the pet fee, we understand your frustration and will review our policies to ensure clarity for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to regain your trust in the future with a more positive experience.Sincerely,Hotel Management

Dear Stephanie, Thank you for sharing your review of your stay with us. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for our location not meeting your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. Sincerely,Hotel Management

Dear Deborah, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you want a more modern experience. We will gladly share your valuable feedback appropriately for our plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management