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Opiniones de Hilton Garden Inn Phoenix Airport

3 out of 5
Hilton Garden Inn Phoenix Airport
3422 E Elwood At University, Phoenix, AZ

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 576 de 1009 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 268 de 1009 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 1009 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 1009 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1009 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Gustavo

Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B, el 2 abr. 2024
We are sorry that your stay felt short. If there is anything in specific that you would like to discuss I will be more than happy to reach out. Thank you!

10/10 Excelente

juan pablo

Se hospedó 1 noche en julio de 2023
Respuesta de Sporter, el 18 jul. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 Bueno

FRANCISCO

Se hospedó 1 noche en julio de 2023
Respuesta de Sporter, el 15 jul. 2023
Thanks so much for sharing your rating with us. We hope to see you again soon!

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
En general todo estuvo muy bien excepto que un día no estuvo disponible el desayuno y no hubo una compensación
Se hospedó 2 noches en junio de 2023
Respuesta de Sporter, el 26 jul. 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Please let us know on your next visit to our hotel. We look forward to seeing you again soon.

2/10 Terrible

Patricia

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Julio, Ciudad Obregon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok

10/10 Excelente

Marta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Calidad y limpieza.
Es un hotel de calidad, muy limpio en todas sus áreas.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo ok
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien!!
Se hospedó 1 noche en agosto de 2022

4/10 Malo

Roxana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está en pésimas condiciones pues del piso 2 en las habitaciones se escucha muchísimo cuando pisan del piso 3 y no deja dormir. Además no te avisan que para limpieza del cuarto la debes pedir, sino no la hacen y les vale.
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

manuel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que nomas había una toalla de baño en la habitación
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Sergio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opcion
Excelente ubicación!! Muy limpio y la habitación muy amplia, muy buena atención de todo el personal.
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Sofia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cómodo y sencillo. Cuenta con trasnporte al aeropuerto y ofrece desayuno
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en agosto de 2020

2/10 Terrible

rito, en Phoenix AZ

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Aeropuerto
Mo me dieron la habitación que pague por qué no había yo pagué una con dos camas y me dijeron con una no se vale me dieron la habitación 129si gustan checarla

6/10 Aceptable

Pablo, México

Le gustó: Limpieza y comodidad de las habitaciones
Buen lugar
Buen lugar.

10/10 Excelente

ALBERTO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was great for the one night we were there, but noise was an issue due to the area and no close dining options. We ate at the property and the food was excellent though.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

ladonna

Viaje en pareja
No le gustó: Limpieza y servicios
The water had a strange smell to it when I was taking a shower and when I was brushing my teeth, I’m not sure how to describe it but possibly the pipes are dirty. When they first checked in, they put me on the first floor. The room door was obviously broken into, the lock was broken so I asked him to move me to a different room which they did.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Andy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the property was visually pleasing, comfortable and the staff friendly and helpful. would definitely stay there again and recommend it to others.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kassandra, el 11 may. 2024
Hello Andy, I'm glad you found the property visually pleasing and comfortable! It's wonderful to hear that the staff were friendly and helpful too. Sounds like you had a great experience overall. Thanks for sharing your feedback.

10/10 Excelente

Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The check-in process was quick and easy and our room was very nice.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kassandra, el 11 may. 2024
Thank you Marie, It's wonderful to hear that you thought that the check-in process was quick and easy. Sounds like you had a great experience overall. Thanks for sharing your feedback

8/10 Bueno

Tammy

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property was very quiet and clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kassandra, el 11 may. 2024
Hello Tammy, thank you for taking the time to leave us a review. We are glad that you found our property to be quiet and clean.

2/10 Terrible

Shirley

Viaje familiar
No le gustó: Servicio y personal
On April 23, 2024 check-in was a complete nightmare! The front desk "manager" was unable to check in my husband since I made the reservation (I'm Gold HH member) and my travel plans changed and I was overseas. It was past midnight in Europe and I had no cell service. My husband had to call me via WhatsApp. The "manager", Cassandra Garcia, would not let me give permission for him to check in. I was tired and angry and asked for the GM of the hotel. She refused AND asked me to not yell at her. ANGER OVERLOAD! She told me to go to Expedia to add my husband's name to our room. Expedia had the reservation locked! I had no cell phone to call Expedia. MORE FRUSTRATION. Finally a chatbot got me to an Expedia person who put me on hold to add his name. I called my husband back via WhatsApp and the inept manager checked him in. I don't like this "policy" at all. I'll get better service at Sheraton or Marriott!
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 11 may. 2024
Hello Shirley,We sincerely apologize for any inconvenience you experienced during your recent stay. Providing exceptional customer service and ensuring your security are our top priorities. When discrepancies arise, such as a mismatched name on a reservation, we must take extra precautions to safeguard your well-being and the integrity of our accommodations.Please understand that these measures are in place to protect both you and our other guests. In cases like yours, where adjustments are necessary, we may need to coordinate with the website representative through whom you made your booking to make necessary modifications. Rest assured, every action we take is with your best interests in mind.We truly value your understanding and patience in this matter. Your comfort and safety remain our utmost concern, and we appreciate your cooperation.

10/10 Excelente

faith

Viaje en pareja
Le gustó: Limpieza
I didn’t like that I was going to be charged $50 to check in before 3PM. We were there around 2:15, not very kind
Se hospedó 1 noche en mayo de 2024
Respuesta de Kassandra, el 4 may. 2024
Hello Faith, thank you so much for leaving us a review. We apologize that you were prompted to pay an additional fee for an early check-in. For next time, call the hotel directly and we will be able to give you a more better update to when your room will be ready without a charge.

10/10 Excelente

Nancy, Littleton

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a quiet place and well staffed. A good nights stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kassandra, el 2 may. 2024
Hello Nancy, Thank you for taking the time for leaving us a review. We are glad that you found our place quiet. Thank you for allowing us to accommodate you.

10/10 Excelente

april, Idaho Falls

Le gustó: Limpieza
Good clean rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 1 may. 2024
Thank you so much for leaving us a great review, we are glad that you thought our room to be clean. Thank you so much for staying with us.

8/10 Bueno

Melody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I did realize there was a fee to check in early but other than that it was all good.
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 30 abr. 2024
Thank you so much Melody for leaving a positive review. We are glad that you find our hotel a good place to accommodate your stay in Phoenix, Arizona.

8/10 Bueno

Domenick

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 30 abr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 Excelente

Dr. Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenience and close to airport with transportation
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 22 abr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 Terrible

James

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Front desk staff on Sunday morning was horrible and that is all it takes. All future stays will be at Marriott properties.
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 15 abr. 2024
We apologize for the unpleasant experience you had with our front desk staff. Your feedback is important to us, and we will address the issue to ensure it doesn't happen again. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 Excelente

Ira

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The rooms were fune, but front desk seemed annoyed with being disturbed when we checked in. Food in the restaurant/bar was wonderful. Chef and staff were very accomodating with our requests.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 10 abr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 Terrible

kathryn

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 9 abr. 2024
Thank you for taking the time to leave feedback. We regret to learn that your experience didn't meet your expectations. Your input is valuable to us as it guides our efforts to enhance our services.However, without specific details about your experience, it's challenging for us to address any concerns or issues you may have encountered. We kindly ask if you could provide more information so that we can better understand and rectify the situation.Please don't hesitate to reach out to us directly. We're here to listen and address any concerns you may have. Your satisfaction is important to us, and we're committed to making things right.Thank you for your understanding.

2/10 Terrible

William

Viaje familiar
It was the worst hotel experience I have ever had. There was a 24-hour eatery adjacent to the hotel that had motorcycles coming and going for hours in the middle of the night, blasting loud music and roaring their engines. It was impossible to sleep.
Se hospedó 1 noche en abril de 2024
Respuesta de Kassandra, el 9 abr. 2024
We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is incredibly valuable, and we deeply regret that the noise from the adjacent eatery disrupted your sleep. We understand how crucial a restful night's sleep is for our guests, and we are genuinely sorry for failing to provide that for you.We will address this issue with the management of the adjacent establishment to ensure that measures are taken to minimize disturbances during late hours. Additionally, we will explore solutions on our end to mitigate the impact of external noise on our guests' comfort.Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making improvements based on your feedback. We truly appreciate you bringing this matter to our attention, and we hope for the opportunity to regain your trust and provide you with a much more enjoyable stay in the future. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.

8/10 Bueno

Peggy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arrived an hour early & couldn't get our room unless we paid $50! Either the room is ready or it's not but to charge extra is just ridiculous! Otherwise our stay was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B., el 2 abr. 2024
Hello Peggy, I am glad that you found your stay great. We apologize for the additional fees.

4/10 Malo

kathryn

No le gustó: Condiciones de la propiedad
Reserved two queen beds; didn’t get that. It appears if you “Reserved through a third party” there is no gaurantee you will get what you reserved.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 5 abr. 2024
Hello Kathryn, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy between your reservation and the room provided. Your feedback is important to us, and we will work to ensure better communication regarding third-party reservations in the future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.

10/10 Excelente

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pool could use more lounge chairs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B., el 2 abr. 2024
Thank you so much for taking the time to leave us a review. We appreciate you!

2/10 Terrible

Christopher

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
In the middle of nowhere. Not convenient too anything. Had to wait until 3 to check in. We were here 15 minutes early. Rooms were ready, but required us to pay $50 to check in since it wasn’t 3. Was a long day, and thought maybe they could be flexible. But no
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B., el 2 abr. 2024
Hello Christopher, we are sorry that we charged additional fees for an early check-in. We always strive to give the best customer service.

10/10 Excelente

Julie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a last minute booking and we were pleased of how simple it all was.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 26 mar. 2024
Thank you so much Julie for taking the time to write us a review. We're delighted to hear that your last-minute booking went smoothly! Making your experience hassle-free is always our goal. If you need any assistance in the future, don't hesitate to reach out.

10/10 Excelente

Josephine

Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 15 abr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 Excelente

Joyce

Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 11 abr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

8/10 Bueno

ANDREW

Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 11 abr. 2024
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 Excelente

Ira

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were clean and comfortable. Will stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Melinda Rothe, el 19 mar. 2024
Thank you for the wonderful response. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excelente

gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 17 mar. 2024
Hello Gary, thank you so much for leaving us a 5-star review. We appreciate the positive feedback.

2/10 Terrible

Jena, san francisco

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we were walking through the Phoenix airport after arriving, I got a phone call that they had “unexpected stays“ and therefore were shuttling us off to their “sister property“ which is the the Holiday Inn next-door and that that they had “arranged “ for us to stay there. We had to go to the Hilton to get the paper to go to the Holiday Inn and when we got to the Holiday and they had no idea what we were talking about. However, in the end, it was fine we stayed at the Holiday Inn, which was subpar but fine. I am not sure what kind of scam this is, but it was very disappointing and I would not book there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B. , el 15 mar. 2024
I'm sorry to hear about your disappointing experience for this matter. It sounds like quite the ordeal with the unexpected stay arrangements. If you need assistance with anything related to your stay or have further concerns, feel free to reach out.

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay and friendly staff. Food at the restaurant on site was very good.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kassandra B, el 12 mar. 2024
Dear Jeffrey, Thank you very much for your kind words! We're delighted to hear that you had a nice stay with us and that you found our staff to be friendly. Providing exceptional service is always our top priority.It's wonderful to know that you enjoyed the food at our on-site restaurant. We strive to offer delicious meals prepared with care and attention to detail, so it's rewarding to hear that you found it to be very good.Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

4/10 Malo

Laida

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra B., el 5 mar. 2024
Thank you for taking the time to leave us feedback. We value all input from our customers, and your rating helps us understand areas where we can improve. If there are any specific aspects of your experience that you feel we could enhance or address, please don't hesitate to reach out to us directly. We're committed to continually improving our service and ensuring that all our customers have a positive experience. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

10/10 Excelente

Linda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay! Great amenities!! Close to airport!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 3 mar. 2024
Thank you, Linda! We're thrilled to hear you enjoyed your stay with us and appreciated our amenities. We pride ourselves on providing a comfortable experience, and being conveniently located near the airport adds to the convenience. We hope to welcome you back again soon!

10/10 Excelente

John, Crestview

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kassandra, el 3 mar. 2024
We greatly appreciate your positive feedback! It brings us immense joy to know that your stay was delightful. Should you require anything for your future visits, please don't hesitate to reach out. We're here to ensure your needs are met.

8/10 Bueno

Thomas, South Windsor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Kassandra B., el 1 mar. 2024
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!