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Opiniones de DoubleTree by Hilton Phoenix Mesa

4 out of 5
DoubleTree by Hilton Phoenix Mesa
1011 W Holmes Ave, Mesa, AZ

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 551 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 200 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 70 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 73 de 1004 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Benjamin

Se hospedó 1 noche en diciembre de 2023
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excelente

Abraham

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está en una locación que es muy conveniente para nuestro propósito
Se hospedó 2 noches en octubre de 2023
Respuesta de b, el 13 oct. 2023
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return in the future.Bryan

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien ubicado
Se hospedó 3 noches en agosto de 2023
Respuesta de b, el 24 ago. 2023
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Yesenia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de b, el 6 jul. 2023
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return in the future.Bryan

8/10 Bueno

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de b, el 22 ago. 2022
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excelente

Ramon

Se hospedó 1 noche en marzo de 2022
Respuesta de b, el 7 mar. 2022
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

2/10 Terrible

omar javier

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Camas no disponibles como fue ofrecido
No me asignaron las camas king que había reservado
Se hospedó 1 noche en diciembre de 2021
Respuesta de b, el 4 ene. 2022
Thank you for taking time to review our hotel. I wish your stay would have been better and wish you would have received the room that you reserved. I appreciate the feedback and we will discuss to see how we could have better handled this situation in the future. Bryan

10/10 Excelente

Miriam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de b, el 16 nov. 2021
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

10/10 Excelente

Alberth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de b, el 13 oct. 2021
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return. Bryan

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio y agradable. Lo q no me gustó fue la puerta del mueble del lavavo se cayó sola. De resto muy bien todo.
Se hospedó 1 noche en junio de 2021
Respuesta de b, el 28 jun. 2021
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return in the future. Bryan

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Los cuartos estaban sucios y lo agrádable es q estaba sercas de restaurantes y tiendas
Se hospedó 1 noche en junio de 2021
Respuesta de b, el 7 jun. 2021
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

10/10 Excelente

Mario Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de b, el 28 may. 2021
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

10/10 Excelente

jorge

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Entiendo que por la pandemia no se hace limpieza de cuartos Pero debe haber bolsas para basura y contenedores para sacarla
Se hospedó 4 noches en octubre de 2020
Respuesta de b, el 4 nov. 2020
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

10/10 Excelente

Kristina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean hotel
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kayla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. With the bar, restaurant, convenience store, etc, you really have all you need and dont have to leave for anything.
Se hospedó 1 noche en abril de 2024
Respuesta de b, el 3 may. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Misty

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very pleasent stay
Se hospedó 1 noche en mayo de 2024
Respuesta de b, el 3 may. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward to seeing you again.Bryan

8/10 Bueno

Michelle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed here for a gymnastics meet with the kids. I liked that the layout has the open middle- good for kids and feels safe. The bummer was that there is no food available until 4:00. We had to order and bring in food from somewhere else. Also the pool was much smaller than expected. But overall it was nice
Se hospedó 2 noches en abril de 2024
Respuesta de b, el 1 may. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and appreciate the feedback provided. We look forward for your return in the future.Bryan

10/10 Excelente

Darci, Naperville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 2 noches en febrero de 2024
Respuesta de b, el 29 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

8/10 Bueno

Cody

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de b, el 29 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Wayne

Viaje de negocios
Le gustó: Servicios
I really enjoyed the servers from I stayed, I will recommend to my friends and colleagues, thank you so much! Wayne
Se hospedó 3 noches en abril de 2024
Respuesta de Brian FOM Doubletree by Hilton Phoenix Mesa, el 29 abr. 2024
we're so glad you had a great time while in Mesa. Thank you for staying with us and we look forward to seeing you again!

10/10 Excelente

Timm, Encinitas

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One night travel stay for business. Was comfortable, easy parking and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de b, el 24 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

Sultan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 3 noches en abril de 2024
Respuesta de b, el 24 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

Sam

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was helpful and very nice.
Se hospedó 2 noches en abril de 2024
Respuesta de b, el 24 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

Karen

Viaje familiar
Le gustó: Condiciones de la propiedad
Nice property quiet area
Se hospedó 1 noche en abril de 2024
Respuesta de b, el 15 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward to seeing you again.Bryan

8/10 Bueno

Shelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and quiet room
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 11 abr. 2024
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and look forward for your return.Bryan

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was helpful and friendly
Se hospedó 3 noches en abril de 2024
Respuesta de b, el 10 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, this is a very nice hotel. The front desk staff were very helpful, and the housekeepers kept the room clean. I would have preferred that they had cleaned the room every day, since they cleaned it only two of the four nights I stayed there.
Se hospedó 4 noches en abril de 2024
Respuesta de b, el 10 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

Christopher, Tustin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very nice and accommodating with me arriving later at night, which was important for my stay. A
Se hospedó 1 noche en abril de 2024
Respuesta de b, el 10 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good bar and restaurant downstairs. Friendly staff. Would def stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 8 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

6/10 Aceptable

Tyler

Viaje familiar con niños
Well game room was out of service for the kids that they were looking forward to. Then the Starbucks machine was broken down, so my wife wasn't happy. Thankfully we stayed only 1 night because another night would have been not great. Won't return.
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 5 abr. 2024
Thank you for taking time to review our hotel. I apologize for the arcade being out of order as we had some testing going on in the meeting room adjacent to the arcade and they needed silence to complete their testing. While we cannot anticipate the Starbucks machine going down, we have scheduled an outside tech to service the machine and it will be back up and running by early next week. We hope you will provide us another opportunity in the future.Bryan

10/10 Excelente

Mark, Liberty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value and location
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 2 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excelente

Judy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved how convenient the location was to anything we needed. Restaurants,salons,shopping and drinks.
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 3 abr. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Ernest

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de b, el 27 mar. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean. For $300 a night it should be to this expectation.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brian, Front Office Manager, el 25 mar. 2024
Thank you for the feedback. I will let housekeeping know and tell them to continue working to keep the rooms clean to our Guest standards.

4/10 Malo

Kitagishi

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
There are some insect in my room
Se hospedó 1 noche en marzo de 2024
Respuesta de Brian, Front Office Manager, el 25 mar. 2024
I am so sorry, unfortunately with the private golf course next door sometimes insects do get to the hotel. Please next time let us know so we can help get them out.

8/10 Bueno

Teresa Louise, Liberty Hill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price of this hotel they should have provided breakfast
Se hospedó 4 noches en marzo de 2024
Respuesta de b, el 11 mar. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and appreciate the feedback provided. All brands have different standards and our brand standards do not include breakfast as complimentary. Our rates are based on demand in the area. Our hope is that you will provide us another opportunity in the future.Bryan

6/10 Aceptable

Jana

Viaje de negocios
Le gustó: Servicio y personal y servicios
The hotel was just ok. The water pressure in the shower was horrible, the room was not overly clean, and every thing was very dated. The hotel could be nice with some TLC. The main level is nice but the rooms are lacking.
Se hospedó 3 noches en febrero de 2024
Respuesta de b, el 5 mar. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and sincerely appreciate the feedback provided. We will certainly discuss and make improvements. We hope you will provide us with another opportunity in the future.Bryan

10/10 Excelente

Cheryl

Se hospedó 1 noche en febrero de 2024
Respuesta de b, el 21 mar. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

6/10 Aceptable

AARON

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Was overall good experince a few things went wrong and for paying over 400 i wpuld have expected emaculant but what do you do . Also should add breakfast ticket for price .
Se hospedó 3 noches en febrero de 2024
Respuesta de b, el 20 feb. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback. We price our hotel rooms based on supply the demand in the area during this time of year. Similar to the cost of a seat on an airplane that does not get anymore comfortable over the holiday season but the price of sitting in that seat certainly increases. Your feedback is very important to us and we will continue to ensure our hotel is up to the standards of DoubleTree and our guests. Bryan

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Dated facility, ac didn’t work very well.
Se hospedó 4 noches en febrero de 2024
Respuesta de b, el 19 feb. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and sincerely appreciate the feedback provided. We will certainly look into the air conditioning for our future guests as well we have scheduled some big projects in the near future and beyond that will assist us in moving forward with the look and feel of the guest rooms. We hope you will provide us another opportunity in the future.Bryan

10/10 Excelente

Jose

Respuesta de b, el 19 feb. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en enero de 2024
Respuesta de b, el 19 feb. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

6/10 Aceptable

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had third party charging stations in the parking lot which were easy to access, improved for our EV
Se hospedó 1 noche en enero de 2024
Respuesta de b, el 6 feb. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback regarding the charging stations. We hope you will provide us with another opportunity in the future.Bryan

6/10 Aceptable

ANGELINA PORELL

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de b, el 5 feb. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and would welcome any additional feedback as it will help us continue to improve.We hope you will provide us with another opportunity in the future.Bryan

10/10 Excelente

Beau

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de b, el 26 ene. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward to seeing you again.Bryan

10/10 Excelente

Brad

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

2/10 Terrible

Sarah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Found this in the top drawer of tv entertainment center
Hair on the walls inside of the shower
Hair on the walls inside of the shower
Hair on the walls inside of the shower
Se hospedó 1 noche en enero de 2024
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and we are sorry for the items mentioned. We wish you would have brought to our attention while you were at the hotel so we could have remedied for you. We will discuss and make improvements moving forward.Bryan

2/10 Terrible

Ben

Se hospedó 1 noche en enero de 2024
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and would welcome any additional feedback as it would help us continue to improve. We hope to see you again in the future.Bryan

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cookies
Everything was great the thing about my stay was those delicious cookies!
Se hospedó 2 noches en enero de 2024
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

4/10 Malo

Kevin

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property is in desperate need of an update.
Se hospedó 4 noches en enero de 2024
Respuesta de b, el 24 ene. 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback. We hope to see you again in the future.Bryan