Thanks for staying with us!!! We value your feedback.

Thanks for staying with us!! We value your feedback.

Thanks for staying with us. We appreciate your feedback!

Hi Alberto, Unfortunately, with the information you have provided to us, we are unable to locate your reservation. Additionally, this was not reported to us at check-out. We are very diligent in addressing these situations whenever they do occur. As bed bugs travel just as often as people - usually on clothing or in luggage - you will run this risk any time you travel to a hotel where other people have been before you. Please always make sure to let the team at the hotel know of the issue you are facing so that it may be properly followed up on! Can you please provide your date of stay and the name that the reservation was under? I do not see a reservation for you in October with the name "Alberto" for the room number you have referenced. Kindly also note that it can take several days for bites to appear, so it is entirely possible that the bites did not come from our hotel. Thank you and we look forward to hearing from you.

Muchas gracias por to retroalimentación!

Gracias por avisarme. Le voy a communicar con housekeeping para que la proxima ves esto no pasa. Me puedes mandar un correo electronico a felix@hietempe.com para avisarme quando vas a venir y puedo darte un buen cuarto con shampoo! - Gracias