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Reviews of Holiday Inn & Suites Goodyear - West Phoenix Area

3 out of 5
Holiday Inn & Suites Goodyear - West Phoenix Area
1188 N Dysart Road, Goodyear, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 556 reviews" "
Rating 8 - Good. 169 out of 556 reviews" "
Rating 6 - Okay. 35 out of 556 reviews" "
Rating 4 - Poor. 17 out of 556 reviews" "
Rating 2 - Terrible. 13 out of 556 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind and professional .
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area and great food
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Christopher

Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

SHARON, TAFT

Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room and location was great. Loved the big tub. Super clean and nice people. Only downfall was the freeway noise trying to sleep
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Sorry to hear that your sleep experience wasn't great. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome..!
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Just a very nice place..Clean, great staff..
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GOODYEAR - WEST PHOENIX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were greeted by the front desk staff an immediately checked in. She gave us instructions for parking and how to ding our room. The complementary in room internet connection was having a problem so I called the front desk. She had tech support call the room, and within 5 minutes I was online and doing my work. The next morning I went to the lobby to do some online work while my wife slept in. I got a cup of coffee (or three) and received a very friendly greeting from the building maintenance gentleman. Super happy and will stay there again!
Stayed 1 night in Dec 2023

10/10 Excellent

Lynnette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly aka Jimmy was friendly, kind, funny and helpful. Text me to make sure everything was good as soon as we got to room.she made our visit worth it.
Stayed 1 night in Dec 2023

8/10 Good

Cynthe

Traveled with partner, Traveled with pets
It is a good hotel for a brief stay. It is right off the I-10. We had our dog with us and they were ok with him staying in the room for a small fee. The rooms are out dated but comfortable. It looks like the outside is getting a new paint job. It was overall a good place to rest our heads for the night.
Stayed 2 nights in Nov 2023

10/10 Excellent

nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay at the the Holiday Inn over the Nascar Championship Weekend!
Stayed 3 nights in Nov 2023

4/10 Poor

Agnes

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Derek, Manheim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym!
Stayed 2 nights in Oct 2023

4/10 Poor

Darrell

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outdated and worn out furniture for the price I paid for the suite 👎👎👎👎👎
Stayed 2 nights in Oct 2023

10/10 Excellent

Katherine

Stayed 1 night in Sep 2023

10/10 Excellent

Erasmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT
Stayed 1 night in Sep 2023

6/10 Okay

Marissa

Liked: Staff & service
When I checked in and got situated I felt the room was very hot . The air did not work
Stayed 1 night in Aug 2023

10/10 Excellent

Mariajose

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Excellent property. Clean and quiet. Staff was receptive. No issues during the stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We s
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

6/10 Okay

Christopher

Stayed 1 night in Jun 2023

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceptive Breakfast offer/purchase
Great check in The breakfast offer to purchase was deceiving Only a few choices Deceptive!
Stayed 1 night in May 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
Super clean hotel room. Well kept hotel. Would definitely stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside was noise from the freeway close by.
Stayed 4 nights in Apr 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The first room we were in the tv and phone didn’t work then got switched to another room and all we heard was the traffic and there was no parking
Stayed 2 nights in Apr 2023

10/10 Excellent

Norma G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff members. Clean with everything you need in the hotel. I would definitely stay there again!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Edward

Stayed 1 night in Apr 2023

2/10 Terrible

Paul

Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took care of one small issue that I had quickly. Very clean and comfortable. Would stay here again anytime. Thanks
Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Helpful and friendly
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly. The restaurant is awesome. Best hotel breakfast, I have experienced. Great location & safe location.
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unexpected surprise, not in a good way
Checked in and was assigned a room. Went to our room and immediately left as the room was occupied. There was a suitcase on the bed which was opened and personal items were laid out. My wife could see toiletries in the bathroom. Took our concerns to the front desk. There was no apology, just a look of bewilderment. She took our keys and were given another room assignment. In addition I am certain I reserved a room suite and was given a standard room. The charge reflected the room suite.
Stayed 1 night in Mar 2023

10/10 Excellent

Dawn

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely friendly, welcoming and helpful. The room was clean, spacious, & comfortable. The restaurant & bar (Tacos Barbon), was convenient & had great food and service.
Stayed 1 night in Feb 2023

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jan 2023

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in Phoenix area and picking a hotel from PA. Our room was a two room suite and could not have been better. Staff was very friendly and helpful. Location was right off of I10 and there are lots of fast food and shopping places close by. If I had to list cons one would be highway noise. The loudest racing traffic and sirens all night. We eventually got a little used to it, but it was an issue. Second con would be that the only food service in the hotel was a mexican taco resturant. That type of food does not agree with me. I chose this hotel because it said it had a restaruant, but I ended up eating three dinners out of the snack options in the hotel store. I also paid for our breakfasts in our room package and we were given a choice of three meals (plus one kids) for breakfast every morning. I ate the same single slice of French TOast for three mornings in a row. If you have children or are expecting a standard hotel breakfast with bagels, cereal, waffels, juice etc. this place will not meet your needs and you may want to not include breakfast with your room choice so you don't end up paying twice. I believe that their website should be updated to reflect the type of food service so those of us with somewhat restrictive diets can make a more informed decision. Not wanting to leave on a negative note, if you are in and out overnight, if your family loves mexican food, if you are not counting on meals at the hotel, this may be a great choice.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like recycling; missed it here.
No obvious recycling in the room. No freezer compartment in the refrigerator.Limited outlet access as well.
Stayed 1 night in Dec 2022

6/10 Okay

Jose

Stayed 2 nights in Nov 2022

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great
Stayed 1 night in Oct 2022

8/10 Good

Shay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's construction next to the hotel, which is the worst complaint i can possibly find and at no fault to the hotel. Otherwise its my go to when finding a hotel near Ak-Chin pavilion
Stayed 1 night in Aug 2022

10/10 Excellent

Ruth

Stayed 1 night in Aug 2022

10/10 Excellent

Timothy, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2022

10/10 Excellent

marco

Stayed 2 nights in Aug 2022