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Opiniones de Red Roof Inn Phoenix North - I-17 at Bell Rd

2 out of 5
Red Roof Inn Phoenix North - I-17 at Bell Rd
17222 North Black Canyon Highway, Phoenix, AZ

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 273 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 260 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 179 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 124 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 166 de 1002 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Florentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist, el 30 abr. 2024
Hello Florentina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Lidia, CD JUAREZ

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 16 abr. 2024
Dear Lidia, Everyone here at the Red Roof Inn Phoenix North - I-17 at Bell Rd was proud to see your 5/5 score. I am happy that you had a very good stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Malo

Ivan

Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
A/c was broke not heat
Se hospedó 1 noche en enero de 2024
Respuesta de Dannielle Rediresponse Specialist, el 16 ene. 2024
Dear Ivan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the A/C not being functional. In regards to your feedback, I have notified the staff of your concerns in an effort to have them addressed. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

8/10 Bueno

Lilian iveth

Se hospedó 1 noche en enero de 2024
Respuesta de Dannielle Rediresponse Specialist, el 14 ene. 2024
Hello Lilian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Bueno

Susana Gabriela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien para una estancia corta
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chirell RediResponse Specialist, el 6 dic. 2023
Querida Susana,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Phoenix North - I-17 en Bell Rd. Es muy gratificante leer que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que nuestra ubicación es buena para una estadía corta. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios y brindarles a nuestros huéspedes todas las comodidades del hogar.Redroof aprecia su negocio y estamos ansiosos por verlo pronto bajo nuestro techo, donde podremos continuar ofreciéndole una estadía limpia y cómoda a un precio asequible.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Joshua

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me dejaron ingresar a la propiedad iba con hijos pequeños y el empleado de el turno nocturno me Negó la entrada despota y racista
Se hospedó 1 noche en septiembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 5 oct. 2023
Estimado Joshua,Lamentamos saber que su reciente experiencia en el Red Roof Inn Phoenix North – Deer Valley/Bell Rd no cumplió con sus expectativas. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. Apreciamos su negocio y realmente valoramos sus comentarios.Atentamente,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

Mailess

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Oshane RediResponse Specialist , el 27 sept. 2023
Hello Mailess, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX NORTH - DEER VALLEY/BELL RD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

leonardo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No puede hacer chek in
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharma RediResponse Specialist, el 16 sept. 2023
Dear Leonardo,Gracias por tomarse el tiempo para contarnos sobre su experiencia en RED ROOF INN PHOENIX NORTH - DEER VALLEY/BELL RD. Lamento que su experiencia no haya cumplido con sus expectativas debido a las dificultades que tuvo para realizar el check-in. En el futuro, considere agregar comentarios más detallados a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar.Gracias nuevamente por compartir su preocupación y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rudy Mauricio

Se hospedó 1 noche en mayo de 2023
Respuesta de Sharma RediResponse Specialist, el 23 jun. 2023
Hello Rudy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHOENIX NORTH - DEER VALLEY/BELL RD and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

Julio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal no muy amigable
Se hospedó 1 noche en febrero de 2023
Respuesta de Linton Rediresponse Specialist , el 8 mar. 2023
Hola Julio,Gracias por dejar un comentario después de su reciente experiencia en RED ROOF INN PHOENIX NORTH - DEER VALLEY/BELL RD. Es genial ver que disfrutó de su estadía, lo que resultó en una puntuación de 5/5. Usted indicó que los servicios ofrecidos por nuestro personal fueron menos que ideales. Me disculpo por esta experiencia. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias nuevamente por compartir su experiencia con nosotros. Nos encantaría volver a verte, si tus viajes te traen de vuelta a nuestra zona.Saludos cordiales,LintonEspecialista en redirección

2/10 Terrible

Javier vasquez

Viaje de negocios
No le gustó: Servicio y personal
Recepcionista de lo peores genios
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager , el 9 feb. 2023
Thank you for commenting on how smart or front desk is. I will share the good news with front desk agents as you yourself have a wonderful day. (Insert smiley face emoji , since I can't)

8/10 Bueno

Gisela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estoy satisfecha.
Se hospedó 1 noche en noviembre de 2022
Respuesta de General manager , el 17 nov. 2022
Gracias

6/10 Aceptable

Maria

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
complicado
el personal de servicio muy mal la persona de front desk Linda es horrorosa
Se hospedó 2 noches en octubre de 2022
Respuesta de General Manager, el 20 oct. 2022
Grasssy-sass senior, Linda is moy way-no tank u.

4/10 Malo

Oliver

Se hospedó 3 noches en abril de 2022
Respuesta de General Manager , el 19 may. 2022
Thank you

10/10 Excelente

julian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de General Manager, el 28 ene. 2022
Thank you for your kind words.

2/10 Terrible

Rubi

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El piso sucio, no habia agua fria y habia gotera en la llave
Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Mauricio

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Hotel sin estrellas :(
El personal de front desk muy descortés tuno de la noche y limpieza en cuarto muy bien las camas de muy mala calidad
Se hospedó 3 noches en mayo de 2021

8/10 Bueno

Lirio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvo bien el servicio en general
Se hospedó 1 noche en febrero de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en diciembre de 2020

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I arrived around 11:00pm and the staff was extremely un helpful and rude. The key to my room didn’t work and they eventually opened the door and said nothing about making repairs. I went to the front desk to get a new room and the clerk was extremely rude. Do NOT ever stay at this run down motel.
Se hospedó 2 noches en abril de 2024
Respuesta de Samantha RediResponse Specialist, el 1 may. 2024
Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. You mentioned that the room key did not work but they opened the door for you, which was great to hear. However, you expressed that you had a less than ideal encounter with the front desk clerk, prompting your 1/5 score. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for expressing your concerns and we wish you all the best in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

8/10 Bueno

Stephanie, Prescott Valley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist , el 29 abr. 2024
Hello Stephanie, The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I are delighted to see your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Aceptable

Naquia

Viaje familiar
.
Se hospedó 1 noche en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 21 abr. 2024
Hello Naquia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excelente

Blythe

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the swimming pool and the pretty garden with flowering shrubs adjacent to it. The "deluxe" room was spacious with two comfortable double beds. Both the front desk and the cleaning staff were efficient and friendly. Loved the view of the garden from our room. Good place to walk a dog. Well-managed.
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 abr. 2024
Hello Blythe,Your commendations of our efficient service, the comfortability of your room, the scenery and our pet friendly facilities here at our Red Roof Inn Phoenix North I-17 at Bell Road are appreciated. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Jose, El Paso

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience
Se hospedó 2 noches en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 abr. 2024
Thank you for giving us a 5 out of 5 score on our review, Jose. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest.We hope you choose to stay with us again here at our Red Roof Inn Phoenix North I-17 At Bell Road.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very rundown place not worth the money
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 18 abr. 2024
Hello David, Thank you for taking the time to complete our guest survey. The staff and I at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We hope that you will have a better stay in your future travels. Sincerely, Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Virginia

Viaje en pareja
Le gustó: Servicio y personal
Dislikes broken chairs at poolside , no fan in bathroom , no coffee in rooms , smell in hallways . Positives , right off expressway , staff were pleasant , easy checkin.
Se hospedó 7 noches en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 16 abr. 2024
Thank you for taking a moment to leave a review, Virginia. The staff and I at the Red Roof Inn Phoenix North - I-17 at Bell Rd appreciate your 3/5 score following your stay. I am happy that our pleasant staff, easy check in and the other highlights pleased you. However, you stated that the smell in the hallways, the broken poolside chairs and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Aceptable

Paul

Viaje familiar
No le gustó: Servicios
Very old and in need of updates.
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 13 abr. 2024
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Bueno

Makiah

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs some repairs done, floors needs to be clean theres marks all over from over time Just needs some tuch ups
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 13 abr. 2024
Dear Makiah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the location needing repairs and unclean floors. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Kathleen

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 13 abr. 2024
Dear Kathleen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excelente

Angie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff are very nice and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 13 abr. 2024
Dear Angie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Letticia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
TV didn’t work. Even with the instructions … shampoo and conditioner are horrible
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 11 abr. 2024
Dear Letticia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with tv not working also shampoo and conditioner not being to your liking. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Ruby

Viaje en pareja
The place was overall ok. Our tv didn’t work, our keys stopped working the second night there and my boyfriend made two trips back down to the front desk to get the reprogrammed.
Se hospedó 2 noches en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 11 abr. 2024
Dear Ruby,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with the tv not working and keys not working. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Carole

No le gustó: Servicio y personal
We had a reservation and had paid for the room for 2 nights. The traffic on our route was terrible. I called ahead and told them we would be a late check-in. When we arrived at midnight, I went in to check in. I was told by the person on the desk, "Linda", that no rooms were available. I told her that I had documentation and a receipt from Expedia showing that we had paid for the room. Linda was not interested in the paperwork. I asked her to call the other Red Roof Inns. She went into the other room and came back and told me that they did not answer their phones. She did not offer to help me find a room elsewhere. My son (who I was traveling with) came in and asked if there was a problem. I explained the problem and he was very unhappy. Linda joked and said the room had been rented to Carlos and that is close to my name Carole. She asked why I was upset and I explained that I had nowhere to sleep that night. She was not apologetic or caring that she had given our room to someone else. I asked for a refund and Linda told me that I would have to contact Expedia.
Se hospedó 2 noches en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 17 abr. 2024
Dear Carole,Thank you for taking the time to tell us about your experience at the Red Roof Inn Phoenix North I-17 at Bell Road. I am very sorry that your stay was less than satisfactory unpleasant interaction you had with our staff and issues with your reservation. This is nowhere near the standard of service that we uphold for our staff or our hotel. I have escalated your concerns to have them reviewed. Thank you for sharing your concerns and I hope you will have a better experience in your future travel.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Marlene

Viaje familiar
N/A
Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist, el 9 abr. 2024
Hello Marlene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Aceptable

Cassi

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Very old and outdated, the door barely latched closed and the locks were flimsy. The bathroom was quite dirty and musty. The vents were disgustingly black and fuzzy and the room had a weird smell. I’m also not positive that our pillowcases had been changed considering we found several hairs that weren’t ours. It’s right next to the freeway so don’t expect it to be quiet with all the road noise, but at least it’s a cheaper option to sleep.
Se hospedó 1 noche en abril de 2024
Respuesta de Olivia RediResponse Specialist , el 9 abr. 2024
Thank you, Cassi, for telling us about your stay at the Red Roof Inn Phoenix North - I-17 at Bell Rd. I am disappointed you had a less than satisfactory experience, prompting your 3/5 score. The situation you described regarding the door that barely closed, the odor you described, the unclean bathroom along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 Aceptable

joshua

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
Was ok. Wish it had more amenities. Didn’t have any extra pillows or blankets. Ac didn’t work well. Was very close to places like coffee food and Walmart.
Se hospedó 2 noches en abril de 2024
Respuesta de Chirell RediResponse Specialist, el 8 abr. 2024
Dear Joshua,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Phoenix North - I-17 at Bell Rd. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our location being convenient in being in close proximity to places. You indicated that you were unsatisfied with A/C not working and no extra pillows nor blanket. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excelente

Joce

Viaje en pareja
Le gustó: Condiciones de la propiedad
Great staff. Clean rooms, and no loud neighbors
Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 31 mar. 2024
Dear Joce,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great staff, clean room and quiet location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Malo

William

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The images of this property are outdated! The hotel has seen a great deal of hard use with insufficient cleaning and repair since the photos were taken. Our room had a slight but noticeable odor upon entering, but not so bad we had to leave. The room door did not fully close/secure when closed. The room very run down, especially the bathroom. The vinyl flooring was dirty, and the walls had smudges, dents, and holes in them. The shower was the worst part of the room, with visible mold and a peeling/damaged tub surround that was repaired by just painting over it. The shower curtain was torn, and the tub was dirty. An additional concern was that there appeared to be multiple vehicles in the parking lot with people sleeping in them. There seems to be good camera coverage, however, and our vehicle was fine. We had booked another night at this hotel at the end of our trip (before flying home) but canceled it after this initial stay due to how displeased we were with the state of the hotel.
Respuesta de Oshane RediResponse Specialist , el 28 mar. 2024
Dear William, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold you described, the lack of cleanliness you highlighted along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Raquel

Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist , el 27 mar. 2024
Hello Raquel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD and are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excelente

Dennis

Se hospedó 3 noches en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 18 abr. 2024
Hello Dennis,I am pleased to have had you as our guest at our Red Roof Inn Phoenix North I-17 at Bell Road. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Aceptable

JUAN

Le gustó: Servicio y personal
No coffee
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 26 mar. 2024
Dear Juan,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. We do appreciate you out the missing amenity that impacted your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 Bueno

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Oshane RediResponse Specialist , el 26 mar. 2024
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Aceptable

Jeanette

No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was quiet and beds were comfortable. No breakfast, needed maintenance attention.
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist , el 26 mar. 2024
Dear Jeanette, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD regarding the quiet room and comfortable beds. It is to my knowledge that the property has nearby restaurants such as Waffle House and Denny's. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Rohit

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist , el 25 mar. 2024
Hello Rohit, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD and are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Stacy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is in an unsafe area. Cigarette holes in the bedspread. Whole punched in wall of hotel room. Door would not lock securely. Checked out 5 minutes after checking in due to unsafe conditions.
Se hospedó 2 noches en marzo de 2024
Respuesta de Oshane RediResponse Specialist , el 25 mar. 2024
Dear Stacy, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bedspread you described, the area not being up to your standards along with the other concerns mentioned. our feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Tarig

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
No microwave in the rooms 😡😡😡
Se hospedó 2 noches en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 24 mar. 2024
Dear Tarig, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PHOENIX NORTH - I-17 AT BELL RD. I, recognize that the absence of the basic amenities can significantly impact a person's experience and we sincerely apologize that yours was impacted as a result of this. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Malo

Edy

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Labamanos orrible no muebles de bańo. No hay donde sentarse.
Se hospedó 5 noches en marzo de 2024
Respuesta de Tianna RediResponse Specialist, el 22 mar. 2024
Querida Edy,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Phoenix North - I-17 en Bell Rd. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el lavabo y el mantenimiento del baño, lo que le dio una puntuación de 2/5. Red Roof se esfuerza por brindar a los huéspedes todas las comodidades del hogar, por lo que me decepciona saber que nos quedamos cortos con usted.Tomaremos en consideración sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,TiannaRed Roof ManagementRediResponse Specialist

4/10 Malo

Mitchell

No le gustó: Servicio y personal
Hard to find in the dark. Check in was slow, 1 clerk, and 1 customer ahead with lots of questions. Instructions for the tv were inadequate.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tianna RediResponse Specialist, el 22 mar. 2024
Dear Mitchell,Thank you for taking the time to tell us about your experience at the Red Roof Inn Phoenix North - I-17 at Bell Rd. Please accept our sincerest apologies for the lengthy check in process. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

4/10 Malo

Dan

Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist, el 13 abr. 2024
Dear Dan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Phoenix North - I-17 at Bell Rd and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jesus

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The AC didn't work the entire 4 days i was there and all the guy offered was to open the window. When we got there to room smelled pretty bad and nothing was done about it so i went out to buy things to make my room smell better.
Se hospedó 3 noches en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 mar. 2024
Dear Jesus,Thank you for taking the time to tell us about your experience at the Red Roof Inn Phoenix North I-17 At Bell Road. I am sorry that your experience did not meet your expectations, as you indicated that there was an issue with the AC and an odor in your room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist