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Opiniones de Econo Lodge Pigeon Forge Riverside

2.5 out of 5
Econo Lodge Pigeon Forge Riverside
2440 Parkway, Pigeon Forge, TN

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 773 de 1409 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 364 de 1409 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 1409 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 76 de 1409 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 1409 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gracias
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Xavier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de Danielle Flowers / Front Desk Manager, el 16 sept. 2023
Thank you for staying with us and providing feedback. We hope to see you again in the future.

10/10 Excelente

Ada

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2023
Respuesta de Courtney Casteel/Assistant General Manager, el 15 abr. 2023
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

MAGDELINE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca de la Avenida y atracciones, Desayuno bueno comparado con otros hoteles, huevo, leche, chocolate, jugos...Servicio y Atencion buenos, piscina calentica
Se hospedó 2 noches en enero de 2023
Respuesta de Courtney Casteel/Assistant General Manager, el 10 feb. 2023
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

8/10 Bueno

Erik

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Erik

Viaje familiar con niños
Fue facil para hacer el check in pero seria mejor si los recepcionistas fueran un poco mas amables, el cuarto estaba bien pero creó que podrian mejorar un poco mas la limpieza. Fuera de eso el desayuno estuvo bien.
Se hospedó 2 noches en junio de 2022
Respuesta de Courtney Casteel/Assistant General Manager, el 23 jun. 2022
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

Nora

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything good
Se hospedó 1 noche en mayo de 2022
Respuesta de Courtney Casteel/Assistant General Manager, el 16 jun. 2022
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

Maricela

Le gustó: Limpieza y condiciones de la propiedad
Bien
Se hospedó 1 noche en mayo de 2022
Respuesta de Courtney Casteel/Assistant General Manager, el 16 jun. 2022
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

8/10 Bueno

katia, Murfreesboro

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
I reserved two rooms, and when I arrived I tried to tell the receptionist before he gave me the keys to the first room to make both rooms connecting with each other. Instead, he would not listen to my reservation of having two connecting rooms and charged me with two rooms that were separated from each other.
Se hospedó 3 noches en enero de 2022
Respuesta de Courtney Casteel/Assistant General Manager, el 7 ene. 2022
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future. We do try to meet all request but sometimes we aren't able to meet all of them. I'm sorry for the inconvenience and hopefully next time we can get you closer together.

10/10 Excelente

Midiala

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel me gusto ,todo muy bueno ,la habitación limpia ,las áreas también ,el desayuno estaba bueno ,todo excelente menos el internet
Se hospedó 5 noches en diciembre de 2021
Respuesta de Courtney Casteel/Assistant General Manager, el 30 dic. 2021
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

Wilfredo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sorprendido. Los comentarlos de otros huéspedes en algunas ocasiones dañan a los negocios. Había leído muchos malos comentarios sobre este hotel, pero al analizarlos bien me percaté que eran comentarios sin fundamentos. Por ejemplo “no limpiaron la habitación durante la estadía, el lugar es viejo y sucio” y otros comentarios no muy favorables. Pero la realidad es que mi experiencia personal fue increíble. No podemos pretender que con la situación del covid 19 el personal de mantenimiento se exponga diariamente limpiando y satanizando una habitación que al final tendrán que satinizar nuevamente. A veces los huéspedes hacen una tragedia de algo sencillo. Pero en mi caso no fue así, soy justo y cuando el hotel está mal lo digo y punto, pero cuando ves algo que te impacta y cambia tu perspectiva sobre el lugar debo decirlo. La habitación que alquile era la habitúen oferta en ese momento y aunque era una habitación para personas con movilidad limitada no me importó ya que generalmente mi viaje a este lugar es para disfrutar en la calle y solo dormir en la habitación. Pero cabe destacar que al llegar me sorprendo al ver que esta habitación estaba completamente equipada con todo lo necesario para cubrir las necesidades de una persona no solo con problemas de movilidad sino que cualquier otra condición de salud. La habitación está equipada con barandales de apoyo en todo el baño, asientos para bañar a la persona enferma y asiento elevado para el inodoro. Todo bien pensando Excelente
Se hospedó 1 noche en noviembre de 2021
Respuesta de Courtney Casteel/Assistant General Manager, el 24 nov. 2021
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

Jose Felix

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto todo
Se hospedó 1 noche en octubre de 2021
Respuesta de Courtney Casteel/Assistant General Manager, el 4 nov. 2021
Thank you for staying with us. We are glad to hear you were happy with your stay and look forward to seeing you again in the future.

10/10 Excelente

Mayara

Se hospedó 3 noches en julio de 2021

2/10 Terrible

Casey

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
My privacy and security was not a priority at this property. The front desk agent (white male) was more interested in his phone conversation than speaking with us. We were rushed through check in. Check in was terrible due to my privacy being violated. I was asked to read out my credit card number out loud in the lobby. Credit card pin pad was not used. We were denied a room move and told property was completely booked yet there were rooms available to be rented on their website, hotels.com and Expedia.com. Our room was clean but did not look as pictured nor as described and was road facing which was very loud all night. We chose this hotel based on jacuzzi at the pool and the riverside views. We did not get a room with the riverside view and the jacuzzi was broken. Front desk agent was not helpful and very rude!!! Two towels in the bathroom had clumps of long black hair wrapped up in them and 1 hand towel had black hair imbedded in the towel. Shower curtain was not changed from previous guest or guests and was actually yellowed from overuse. PTAC cooked the room when we checked in but during the night was not cooling and made loud noises. I called down to the front desk 2 times during the night and never got an answer. We got what little sleep we could and left early the next morning. No ice machine could be found that worked. Overall if the check in process was better I would have overlooked a few of the issues because we loved the location and cleanliness of the property.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

BreeAnna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it..
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Drew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great basic accommodations
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 12 may. 2024
Drew,Thank you for staying with us and providing your feedback. Please come again!

6/10 Aceptable

Hannah

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
N/A
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, el 11 may. 2024
Hannah,Thank you for staying with us and sharing your feedback. We would love to hear from you on what we could have done better to make your stay a perfect 10.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope you will consider staying with us again in the future.

10/10 Excelente

william, Trinity

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 10 may. 2024
William,Thank you for taking the time to share your feedback! We're happy you were thoroughly satisfied with your stay. Please come see us again whenever you're in Pigeon Forge!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, el 8 may. 2024
David,Thank you for your feedback! We hope to see you again very soon!

4/10 Malo

Vickie

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This is the second time we have stayed at Econo Lodge. The first time, it was excellent. This time, overall the room was clean.. but.. the first night we saw one roach. We killed it. Everything appeared clean in the room. The second night, saw another roach on the counter by the sink. Saw a couple dead roaches in the bottom of the cabinet by the refrigerator.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, el 5 may. 2024
Vickie,Thank you for staying with us and sharing your feedback. The concerns you raised have been noted and will be addressed internally. Please accept our most sincere apologies and rest assured we take these matters seriously. Usually once an issue like this is reported, we would have the guest moved to another room and the room in question blocked off for inspection/treatment. Looking at your reservation however, we don't see where you reported any issues with room. Did you speak with anyone at the Front Desk while you were here about it by chance? If yes, we would like to hear from you on what the follow up from us was. Rest assured, this is not the norm for us and we would love to have you stay with us again whenever you're in Pigeon Forge.

10/10 Excelente

Todd, Gaffney

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, el 2 may. 2024
Todd,Thank you so much for your feedback! Your compliment will be shared with the entire team. As you can imagine, it's always a pleasure receiving positive feedback :)Please come see us again soon!

10/10 Excelente

Candace

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Friendly staff. Walking distance to several things.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 2 may. 2024
Candace,Thank you for staying with us and sharing your feedback! We'd be happy to have you again on your next trip to Pigeon Forge!

8/10 Bueno

Corkey

Viaje en pareja
Le gustó: Limpieza y servicios
Read a few bad reviews and some thing that happened a few yrs ago. Was worried. But it was nice. Not the best, a little dated. But we like the older style hotels. Pool was amazing after trekking the smokies. Indoors and warm. We will stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, el 2 may. 2024
Corkey,Thank you for staying with us and sharing your feedback! We would be delighted to have you stay with us again on a future trip to Pigeon Forge so please come again!

10/10 Excelente

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff and convenient location!
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 27 abr. 2024
Jacob,Thank you for staying with us and taking the time to share your feedback! We're happy to know you were satisfied with your recent stay and we would be delighted to hist you again! Come back soon!

10/10 Excelente

.Mac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 28 abr. 2024
Mac,Thank you for staying with us and sharing your feedback! We're happy to know you enjoyed your time with us and we look forward to hosting you again!

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean comfortable accommodation
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, el 26 abr. 2024
Charles,Thank you so much for staying with us and taking the time to share your feedback! We know you have many options for accommodations in Pigeon Forge so you're greatly appreciated! Please come again :)

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place convenient to shopping and dining. Great pool! Nice breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 26 abr. 2024
Linda,Thank you so much for choosing us and taking the time to give your feedback. Rest assured we use your comments to help us improve on how we do what we do. Please come again!

10/10 Excelente

nicole

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I will be back
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 26 abr. 2024
Nicole,Thank you for the feedback :) Don't take too long to come see us again!

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, el 26 abr. 2024
Jason,Thank you for staying with us and sharing your feedback! We know you have many options for accommodations in the Pigeon Forge area. We would love to hear from you on what we could have improved on to make your stay a perfect 10 across the board. Feel free to reach out to us!

10/10 Excelente

Kim

Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 11 may. 2024
Kim,Thank you for staying with us and sharing your feedback! We would be happy to have you stay with us again so please come see us again soon :)

10/10 Excelente

Jairo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean, I like the pool is nice
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 21 abr. 2024
Jairo,Thank you for taking the time to share your feedback! We're happy to know you enjoyed your time with us and please come again soon :)

8/10 Bueno

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay. Would stay again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 18 abr. 2024
Daniel,Thank you so much for your feedback! We're happy to know you enjoyed your stay with us! We would be more than happy to have you again :)

10/10 Excelente

Nicole

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We thought the property was in a great location! It was very clean. Beds were very soft and comfortable and a great hotel for families! The indoor pool was in a central location and very convenient. The breakfast was pretty good, very basic but good options to choose from.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, el 11 abr. 2024
Nicole,Thank you so much for sharing your feedback! We're happy to know you were pleased with your stay! We know you have many options for accommodations in the Pigeon Forge area so you are truly valued as one of our guests! We would love to have you stay with us on your next trip to The Smokies so please come again!

10/10 Excelente

Felicia

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 2 may. 2024
Felicia,Thank you for staying with us and sharing your feedback :)We would be happy to host you again on a future trip to The Smokies!

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and friendly staff.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Services, el 8 abr. 2024
Jennifer,Thank you for staying with us and sharing your feedback. Your compliments will be shared with the entire team. As you can imagine, it's always a pleasure getting positive feedback :) We would be delighted to host you again on your next trip to Pigeon Forge!

10/10 Excelente

Rochelle

Viaje familiar con niños
The staff was friendly except for the pool guy. He came in and rudely yelled at the people in the pool. There were some issues but it could have been done in a better way. The continental breakfast was decent except for the eggs they were awful. No pancakes or waffles just biscuits and gravy. No bagels either. Overall the stay was fine.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, el 7 abr. 2024
Rochelle,Thank you for staying with us and sharing your feedback. We're happy you were pleased with your overall stay. The issues you raised have been noted however and will be addressed internally. With there being so many options in Pigeon Forge for accommodations, we value each and every guest that stays with us so your thoughts matter.We would love to have you on a future trip so please come again!

8/10 Bueno

Debra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
River side rooms were nice and quiet with and easy to enjoy the view. The washer and dryers were out of order but staff worked to repair for later use. Some furniture and fixtures in room are starting to show age but still worked and were comfortable. The heating unit made loud noises and should be looked at for repairs. overall a nice stay and would recommend to others.
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Services, el 7 abr. 2024
Debra,Thank you for staying with us and giving your feedback on your experience. We've noted the issues with the laundry and AC units and they are being addressed to avoid any future issues. Still, we're happy to know you enjoyed your time with us and would recommend us to your loved ones. We look forward to hosting you again on your next trip to Pigeon Forge!

10/10 Excelente

studio74usa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay! We took our granddaughter. It was clean, convenient, & right in the middle of everything in Pigeon Forge. The indoor pool was one of the best we have seen in a while & we have stayed in at least 20 different hotels/cabins over the last 10 years. We would recommend to others & we would stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 4 abr. 2024
Michelle,Thank you for staying with us and taking the time out to share your review! Your comments will be shared with the team as it's always great to hear positive feedback like yours!We would be honored to have you stay with us again on your next visit to Pigeon Forge!

4/10 Malo

michael

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Michael,Thank you for staying with us and providing your feedback. It seems you were not happy with your recent stay and we would like to hear from you on what went wrong. Feel free to reach out to us directly and one of our Guest Service Agents will be more than happy to help.

10/10 Excelente

Peggy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Peggy,Thank you so much for your feedback!Your loyalty is important to us so please come again!

10/10 Excelente

Elvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Elvia,Thank you for staying with us and giving us a perfect score! It was a pleasure hosting you! Feel free to stay with us again the next time you're visiting The Smokies!

10/10 Excelente

Imani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved the nice and quiet room. As well as the beautiful property. We visited with the wild life often and Meals and Shopping were easy to find.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Imani,It was a pleasure having you and your guests with us! Thank you for taking the time out to share your feedback as well! Please come again!

8/10 Bueno

Barnnie

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room is fine for the cost.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Barnnie,Thank you for staying with us and sharing your feedback. We hope you will definitely consider staying with us again on your next trip to Pigeon Forge!

10/10 Excelente

Viktoriya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was so good!
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Viktoriya,Thank you so much for staying with us and taking the time to give your feedback! Its always a pleasure to hear that we have met our guests' expectations! We would be excited to host you again on your next trip to Pigeon Forge!

8/10 Bueno

Mark

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property is just old, needing renovtions. Loved the creek and fire pit behind hotel. Breakfast was decent
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Mark,Thank you for staying with us and taking the time to give your honest feedback. Your concerns have been noted and will be addressed internally. It is always our goal to not only meet but exceed our guests' expectations. We sincerely apologize if we fell short in any regard. We would be honored to host you again on your next trip to Pigeon Forge.

10/10 Excelente

dianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Dianna,Thank you for staying with us and giving your feedback! We look forward to hosting you again on your next trip to The Smokies!

8/10 Bueno

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place. Jake at check in very good
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Charles,Thank you so much for choosing EconoLodge Pigeon Forge, Riverside and taking the time to provide your feedback. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests. Jake will also be excited to know you were pleased with his level of service at check-in.We certainly look forward to hosting you again on your next trip to The Smokies!Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excelente

Tonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sry clean establishment. Staff was excellent and knowledgeable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Tonya,Thank you for choosing us and for your feedback! Please come again!

10/10 Excelente

Dorah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was a bit too small, the beds were not very comfortable. All in all we had a very good time.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
Dorah,Thank you for staying with us and taking the time to share your feedback. Your satisfaction is of utmost importance to us! The issues you've raised will be addressed internally to see how we can improve and hopefully better meet your needs the next time you stay with us.

8/10 Bueno

Sofia, Fletcher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Danielle Flowers / Front Desk Manager, el 15 mar. 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.