Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 653 de 1147 opiniones" "
10 - Excelente
653
Puntuación de 8, es decir, Bueno. Basada en 253 de 1147 opiniones" "
8 - Bueno
253
Puntuación de 6, es decir, Aceptable. Basada en 132 de 1147 opiniones" "
6 - Aceptable
132
Puntuación de 4, es decir, Malo. Basada en 69 de 1147 opiniones" "
4 - Malo
69
Puntuación de 2, es decir, Terrible. Basada en 40 de 1147 opiniones" "
2 - Terrible
40
8.6/10
Limpieza
8.6/10
Servicio y personal
8.0/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
6/10 Aceptable
Alfonso
Viaje en pareja
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The price of parking after you get there...will be better if you know about parking before you decide to stay or not...i did not like that
Alfonso
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 30 mar. 2024
Thank you for your feedback regarding our parking fees. We apologize for any inconvenience caused by the lack of transparency. We understand the importance of knowing about parking costs upfront. Moving forward, we will strive to be more transparent about our parking fees to ensure a better experience for our guests.Your feedback is valuable to us, and we appreciate your understanding as we work to improve.
10/10 Excelente
Diana Alvarez
15 mar. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Nice place
Diana Alvarez
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 15 mar. 2024
Thank you so much for your kind words and perfect rating! We're thrilled you enjoyed your experience with us. Looking forward to welcoming you back soon!
10/10 Excelente
Carolina del mar
Viaje familiar, Viaje familiar con niños
26 feb. 2024
Le gustó: Limpieza y servicios
Un hotel muy hermoso
Carolina del mar
Se hospedó 2 noches en febrero de 2024
Respuesta de Brigette, Guest Services Supervisor, el 27 feb. 2024
Thank you so much for the awesome review. We appreciate your feedback and glad you had an amazing time.
8/10 Bueno
Fernando
17 sept. 2023
Fernando
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nicole, Assistant General Manager , el 9 oct. 2023
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excelente
Ana
Viaje en pareja
28 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
VERY NICE
Ana
Respuesta de Sandcastle Team, el 28 feb. 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again in the future.
2/10 Terrible
Gladys
Viaje familiar
8 jul. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está descuidado sucio me dieron cuatro que no me gustó olía mal no tienen buen desayuno no funciona la tv lo único que me gusto fue la fogata y nos la apagaron en la mañana fuimos de nuevo y no la quisieron prender la de arriba solo las de abajo asi que jamás volvería lo único bueno es el patio y tienes que pagar x el aparte el parqueadero también se tiene que pagar
Gladys
Se hospedó 1 noche en julio de 2022
Respuesta de Sandcastle Team, el 18 jul. 2022
Thank you for taking the time to review your recent stay with us, we deeply apologize for the inconveniences you experienced during your stay, please notify the front desk as soon as these concerns arise so we are able to address them on time.
10/10 Excelente
Benson, South San Francisco
Viaje familiar
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Great spot - view, next to the beach, restaurants etc. The staff were friendly and helpful.
Benson
Se hospedó 2 noches en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 30 abr. 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff friendly and helpful. We hope to welcome you back again soon!
10/10 Excelente
Starr
Viaje familiar
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extra amenities including beach towels, beach chairs, bike rentals, s’more kit, patio with fire pit.
Starr
Se hospedó 1 noche en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 29 abr. 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated our extra amenities, including the beach towels, chairs, bike rentals, and s’more kit. Our team works hard to ensure that our guests have everything they need to enjoy their stay to the fullest. We hope you had a fantastic time relaxing by the fire pit on our patio. We look forward to welcoming you back soon for another memorable stay!
10/10 Excelente
Cathy
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My husband is handicap and can’t do sand. So he sat on the patio and watched the kids on the beach. You get the beach experience without the sand.
Cathy
Se hospedó 2 noches en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 29 abr. 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!
10/10 Excelente
Kathryn
Viaje familiar
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On the beach!!!
Kathryn
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 28 abr. 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excelente
Sanjay
27 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sanjay
Se hospedó 2 noches en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 2 may. 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excelente
ITZE
Viaje familiar con niños
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ocean front hotel with friendly accommodating staff. Cute outdoor deck with fireplaces. We purchased a s’more kit from the front desk very convenient. My family and I enjoyed our stay will definitely be back.
ITZE
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 28 abr. 2024
We're delighted to hear that you enjoyed our great location, and the s'mores kit! We hope you had a memorable time, and we look forward to hosting you again in the future.
10/10 Excelente
Katie
Viaje en grupo
25 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the boutique hotel feel. It was quiet and clean. Fantastic service. We will absolutely be back.
Katie
Se hospedó 3 noches en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 26 abr. 2024
Thank you for your wonderful review! We're delighted to hear that you loved the boutique hotel ambiance, appreciated the tranquility and cleanliness, and enjoyed our fantastic service. We can't wait to welcome you back for another fantastic stay!
8/10 Bueno
Jeremi, Manteca
23 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jeremi
Se hospedó 2 noches en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 24 abr. 2024
Hello Jeremi,We truly appreciate you taking the time to share your feedback through our survey. Your insights are invaluable to us. We look forward to the opportunity to welcome you back again in the near future!
8/10 Bueno
Melisa
Viaje familiar
23 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was decent and nice. Everything seemed to be clean. Walls are pretty thin so you can hear everyone around you. Patio didn’t have much privacy. Parking wasn’t free with stay.
Melisa
Se hospedó 1 noche en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 23 abr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be decent and well-maintained, with clean facilities. We appreciate your note about the thin walls and lack of privacy on the patio; we'll certainly take this into consideration for future improvements. Regarding parking, we understand your concern and will explore options to enhance our guest experience. We hope to welcome you back for an even better stay in the future.
8/10 Bueno
unique
Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
22 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Staff was very Friendly. Would absolutely stay again
unique
Se hospedó 1 noche en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 23 abr. 2024
Thank you for taking the time to share your feedback and your kind words! We're thrilled to hear that you found our staff to be friendly and accommodating. It would be our pleasure to welcome you back for another stay in the future.
10/10 Excelente
Elizabeth
Viaje familiar
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the second time I have stayed at this property. It's a lovely spot and the outdoor porches with firepits are wonderful. My only complaint would be having to pay for parking. They have their own lot and it would be nice if it was just free to park there--one car per room.
Elizabeth
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 29 abr. 2024
We're thrilled to hear that you enjoyed your stay at Sandcastle Hotel and that you appreciated the nice deck with fire pits. We look forward to welcoming you back on your next visit!
10/10 Excelente
Debbie
17 abr. 2024
Le gustó: Limpieza y servicio y personal
Excellent location, cute beach hotel, very friendly staff.
Charge for late check out and some recreation equipment as well as parking.
Debbie
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 18 abr. 2024
Thank you for sharing your feedback. We're glad you enjoyed our location and the charm of our beach hotel! Looking forward to welcoming you back soon!
10/10 Excelente
Lisa
Viaje familiar
17 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect stay by the beach.
Lisa
Se hospedó 2 noches en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 17 abr. 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!
10/10 Excelente
Bobbie
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful place to stay and very friendly hotel staff.
Bobbie
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 17 abr. 2024
We are absolutely delighted to receive your feedback and learn that you had a wonderful stay with us! Making our guests happy is our top priority, and knowing that we succeeded in doing so brings us immense joy. Your kind words encourage us to continue striving for excellence in hospitality.
4/10 Malo
Baltazar
15 abr. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
It was hard to get a hold of staff. Eating area was very lacking. Strange odor coming from the kitchen hood vent to the second floor. Cleaning staff very loud in the hallways. Woke us up very early both days of our vacation. Very disappointed!
Baltazar
Se hospedó 2 noches en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 15 abr. 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant stay for all our guests. We're taking immediate action to improve our communication with guests, enhance our dining facilities, investigate the kitchen odor, and ensure our cleaning staff operate with consideration for our guests' rest. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to share, please don't hesitate to reach out to us directly.
10/10 Excelente
Alfredo
Viaje en pareja, Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is fine just, my opinion add more heating areas for couple or family of 4 members
Alfredo
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 15 abr. 2024
Thank you for your feedback and for choosing our establishment for your stay! We're delighted to hear that overall, your experience was positive. Your suggestion regarding adding more heating areas for couples or families of four members is greatly appreciated. We understand the importance of ensuring everyone's comfort during their stay, especially during colder seasons. We'll definitely take your suggestion into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back again soon and provide an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
10/10 Excelente
Barbara
Viaje familiar
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location in Pismo close to Pier and beach
Barbara
Se hospedó 1 noche en abril de 2024
Respuesta de Brigette, Guest Services Supervisor, el 11 abr. 2024
Thank you so much for leaving us a wonderful review! We are glad to hear you enjoyed our location. We hope to welcome you back in the future with another fantastic stay.
10/10 Excelente
Tracey
8 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tracey
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 9 abr. 2024
Hello Tracy! Thanks so much for taking the time to leave us some feedback. We are glad to hear you had a good time with us here at Sanddcastle Hotel on the Beach. We hope to welcome you back soon.
8/10 Bueno
Alaura
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It would have nice to have had breakfast of some kind
Alaura
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services , el 8 abr. 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach.
10/10 Excelente
Erica
6 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Our room is right by the staff area, so in the morning, the workers were loud and it was not a place for sleeping in. Otherwise, it was great!
Erica
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, Assistant General Manager , el 6 abr. 2024
We apologize for the inconvenience caused by the loud staff in the mornings. We'll address this issue to ensure a more peaceful stay for our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!
6/10 Aceptable
Laura
Viaje familiar
2 abr. 2024
No le gustó: Condiciones de la propiedad
The beds were not comfortable at all
Laura
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 2 abr. 2024
We're sorry to hear that you found the beds uncomfortable. Your comfort is important to us, and we appreciate your feedback. We'll take your comments into consideration as we strive to improve our accommodations.
10/10 Excelente
Kelvin
2 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kelvin
Se hospedó 2 noches en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 3 abr. 2024
Hello Kelvin! Thank you for leaving a survey response. We are glad to hear you enjoyed your stay! We hope to welcome you back soon. - Guest Services
6/10 Aceptable
Robert
Viaje familiar
2 abr. 2024
No le gustó: Servicios y condiciones de la propiedad
For the cost I expected a nicer room. The hotel is older and not what I consider to be worth the money it cost. Your paying for location and next time I will pay a little more to stay at the newer updated hotel next door which is closer to the attractions.
Robert
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 2 abr. 2024
Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. We hope you'll consider giving us another chance in the future.
10/10 Excelente
FJ, Pomona
1 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
FJ
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 2 abr. 2024
Thank you so much for leaving a review! We hope to welcome you back soon.
6/10 Aceptable
ma.dolores
Viaje familiar
31 mar. 2024
Le gustó: Limpieza y condiciones de la propiedad
Restaurant not available for lunch .
ma.dolores
Se hospedó 2 noches en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 1 abr. 2024
Thank you for your feedback. We apologize for the inconvenience caused by our one-hour closure between 11-12pm at the Bistro. We'll consider your comment as we review our closure times. We regret that our restaurant wasn't available for lunch during your visit. Your feedback helps us improve. We hope to welcome you back for a better experience.
10/10 Excelente
Anthony
Viaje familiar
31 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel with great staff. Easy walk to the pier. We will definitely be back.
Anthony
Se hospedó 2 noches en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 31 mar. 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be great. We're glad to hear that you liked our location and how close we are to the pier. Thank you so much for leaving some feedback and we look forward to welcoming you back on your next visit!
6/10 Aceptable
Lone
Viaje familiar
31 mar. 2024
Very noise property
Lone
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 31 mar. 2024
Thank you for your feedback. We apologize for any inconvenience caused by noise disturbances during your stay. Your comfort is important to us, and we are currently exploring ideas to address this issue. We appreciate your understanding and hope to welcome you back for a quieter experience in the future.
10/10 Excelente
Sage
Viaje familiar con niños
28 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this hotel and definitely coming back again!
Sage
Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole, Assistant General Manager , el 28 mar. 2024
Thank you for the wonderful review! We are so pleased to hear you enjoyed our property and all we have to offer. We aim to please! Looking forward to hosting you again soon!
10/10 Excelente
Erica
27 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it here and will be back.
Erica
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 27 mar. 2024
We are so glad you enjoyed your stay! Thank you for taking the time to leave a review. We can't wait to welcome you back!
8/10 Bueno
Martin
Viaje familiar, Viaje familiar con niños
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location and area around the hotel is perfect right in front of the beach. The only reason I would not give it a 5 star is because I reserved ocean view for one of the rooms under my booking and they no longer had it available to us at check in so I didn’t get what I paid for.
Martin
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, Assistant General Manager , el 27 mar. 2024
Thank you for sharing your feedback. We're glad to hear you enjoyed our prime beachfront location. We're sorry for any confusion regarding your room reservation. Please reach out to us directly so we can discuss this matter in detail.
8/10 Bueno
Carlos
Viaje familiar
26 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly and nice. The place was clean.
Carlos
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 26 mar. 2024
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and that you enjoyed a clean environment during your stay. We appreciate your kind words and hope to welcome you back soon.
10/10 Excelente
Jose
25 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The ocean front and view were excellent. Pier was a walking distance no need to use a car. Will go back
Jose
Se hospedó 2 noches en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 26 mar. 2024
We're thrilled to hear that you enjoyed the excellent oceanfront view and convenient proximity to the pier during your stay! Thank you for your kind words, and we can't wait to welcome you back for another wonderful experience.
10/10 Excelente
Tiffany
Viaje familiar
23 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely
Tiffany
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 23 mar. 2024
We are so glad to hear you had a great time! Thank you for taking the time to leave a review. We appreciate you, and hope to see you soon! - Guest Services
10/10 Excelente
bong sei
19 mar. 2024
bong sei
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, Assistant General Manager , el 8 abr. 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excelente
Ruben B
Viaje en pareja
18 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place , especially the upgraded room pier side king with a view of the beach and nice lounge
Ruben B
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 20 mar. 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay, particularly the upgraded room with its stunning view of the beach and the comfortable lounge area. We strive to provide our guests with exceptional experiences, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another memorable stay in the future!
10/10 Excelente
Evelyn
18 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a great experience.
Evelyn
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 20 mar. 2024
Hello Evelyn,We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excelente
Eric, Riverdale
15 mar. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Eric
Se hospedó 2 noches en enero de 2024
Respuesta de Brigette, Guest Services Supervisor, el 20 mar. 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!
10/10 Excelente
Chrystle or Nathan
13 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Chrystle or Nathan
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, Assistant General Manager , el 15 mar. 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!
10/10 Excelente
Catherine
Viaje familiar
11 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very enjoyable stay
Catherine
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 12 mar. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!
10/10 Excelente
Patricia
Viaje familiar
9 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful view of Pismo.
Patricia
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, Assistant General Manager , el 10 mar. 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!
10/10 Excelente
Cari, Simi Valley
Viaje en grupo
8 mar. 2024
Perfect location. Minimal upgrade charge was definitely worth the view
Cari
Se hospedó 3 noches en febrero de 2024
Respuesta de Brigette, Guest Services Supervisor, el 8 mar. 2024
Hi Cari,Thank you for your 5/5 rating! We're thrilled you enjoyed our perfect location and found the minimal upgrade charge worthwhile for the view. We appreciate your kind words and hope to welcome you back soon!
6/10 Aceptable
clara v
Viaje en pareja
7 mar. 2024
Le gustó: Limpieza
No le gustó: Servicios
The room that I paid extra for to have an ocean view was far from internet description to which the front desk attendatnt said "that a common complaint". Furniture was dated and worn , two lapms did not work, room smelled dingy. Very disappointed
clara v
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, Assistant General Manager , el 7 mar. 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancies in your room experience, and we're truly sorry for any inconvenience caused. Your feedback about the room description, lighting issues, and the condition of the room is invaluable, and we assure you that we are actively addressing these issues to enhance the overall guest experience.
6/10 Aceptable
Allen
6 mar. 2024
Le gustó: Condiciones de la propiedad
Mostly meh. They charge $25 for parking which is excessive and unnecessary. The pictures make it look far cozier than it actually is. The staff is friendly. The beds are super comfortable. The rooms are small and the fireplace was broken.
Allen
Se hospedó 1 noche en marzo de 2024
Respuesta de Brigette, Guest Services Supervisor, el 6 mar. 2024
Hello Allen,Thank you so much for taking the time to share your valuable thoughts with us. Your feedback on the parking fee has been duly noted, and we are committed to reviewing our pricing structure to ensure it aligns seamlessly with our guests' expectations.We are thrilled to learn that you experienced friendly interactions with our staff and found the beds exceptionally comfortable. Your insights regarding the room size and the issue with the fireplace on the third floor are crucial, and we are actively working on addressing these aspects to elevate the quality of our accommodations for your future visits.Your perspective is invaluable to us, and we would be delighted if you could share more about your experience. Feel free to reach out to us at (805) 773-2422 extension 0, or contact me directly. We truly look forward to the opportunity of welcoming you back for an even more enhanced and enjoyable stay.
10/10 Excelente
Eduardo
5 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved it!
Eduardo
Se hospedó 2 noches en febrero de 2024
Respuesta de Brigette, Guest Services Supervisor, el 5 mar. 2024
Thank you so much for sharing your feedback! We are so glad that you enjoyed your stay with us. We hope to welcome you back soon.