Dear Henry, It's lovely to know you enjoyed your stay. I've taken note of your remarks regarding our shuttle. Thank you for your time sharing a review, and we hope to see you again. Best, Ashley Bonifield, AGM

Dear Terry, I am glad that you had a great experience at our hotel and that Danny made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Ashley Bonifield, GM

Dear Erica, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Ashley Bonifield, AGM

Dear Kelly, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your comfort. We hope to see you again. Sincerely, Ashley Bonifield, AGM

Dear Denise, I'm glad we were convenient for your early flight. We appreciate your choosing us and hope to see you again. Best, Ashley Bonifield, AGM

Dear Stacey, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Ashley Bonifield, AGM

Dear Jamil, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Ashley Bonifield, AGM

Dear Kenda, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Ashley Bonifield, AGM

Dear Meaghan, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Ashley Bonifield, AGM

Dear Susan, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Ashley Bonifield, AGM

Dear Lisa, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Ashley Bonifield, AGM

Dear Cori, We enjoyed hosting you and appreciate your kind words regarding the cleanliness of our hotel. I look forward to sharing your thoughts with our housekeeping team as they take pride in doing a great job for our guests. Please come back again soon. Best, Ashley Bonifield, AGM

Dear elaine, I am sorry that our accommodations did not meet your expectations and that our housekeeping service did not meet the standard we strive for. Our aim is to always provide exceptional service and a comfortable stay, but we clearly fell short of our objective in your case. Your feedback is greatly appreciated, as it helps us to identify areas for improvement for future visits. We hope to have the opportunity to welcome you back and provide the level of service that our guests have come to expect and deserve. Sincerely, Ashley Bonifield, AGM

Dear Robert, Thank you for reviewing our hotel; we appreciate you choosing us. We hope to provide you with a WOW experience when you return to the area. Sincerely, Ashley Bonifield, AGM

Dear Jeremy,Your 5/5 review lets us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Thank you for the feedback and we hope to welcome you on a return trip. Best,Ashley BonifieldAssistant General Manager

Dear Pamela, Thank you for taking the time to share your kind review. I’m glad you found our location perfect, accommodations pleasant, and staff friendly. We look forward to being your hotel of choice when in the area. Best, Ashley Bonifield, AGM

Dear Caroline, As a returning guest, I would like to express our gratitude to you on behalf of the entire staff. Thank you so much for your continued patronage and kind words about your experiences here. We take pride in being your favorite hotel in Pittsburgh and can't wait to welcome you back for your next stay. Best, Ashley Bonifield, AGM

Dear Edward, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms as well as our friendly associates. Please plan to visit us again the next time you travel to the area. Best, Ashley Bonifield Assistant General Manager

Dear Anonymous,We are very sorry that you experienced issues with temperature control and that your accommodations were not met with our high-quality care and service. I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Ashley BonifieldAssistant General Manager

Dear Tracy, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Ashley Bonifield Assistant General Manager

Dear Lisa,Offering clean accommodations and friendly service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again.Best,Ashley BonifieldAssistant General Manager

Dear curtis l, Thank you for your patronage and your strong recommendation. We are so happy to know you enjoyed your stay and found our hotel to offer an exceptional overall value. Please visit again soon. Best, Kristen Auchenbach General Manager

Dear Robert, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback, which underlines our strengths and provides some suggestions for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Ashley Bonifield Assistant General Manager

Dear Ellen, We are always happy to help our valued guests. Thank you so much for your kind feedback and your five-star rating. Hosting you was a privilege and we look forward to doing so again should you return to Pittsburgh. Best, Kristen Auchenbach General Manager

Dear Roberta,We try to be as transparent as possible regarding our shuttle times, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience.Sincerely,Kristen AuchenbachGeneral Manager

Dear Magaly,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and do take your feedback into consideration as we monitor our guest offerings. Thank you for staying with us.Sincerely,Kristen AuchenbachGeneral Manager

Dear Charles, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Kristen Auchenbach General Manager

Dear Douglas, I know that I am biased, but our housekeeping staff is the finest in Pittsburgh. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Kristen Auchenbach General Manager

Dear Crey, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Kristen Auchenbach General Manager

Dear Courtney, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Kristen Auchenbach General Manager

Dear Anonymous, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Kristen Auchenbach General Manager