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Opiniones de Hilton Garden Inn Pittsburgh Downtown

3 out of 5
Hilton Garden Inn Pittsburgh Downtown
250 Forbes Avenue, Pittsburgh, PA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 642 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1000 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Esteban, San José

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Una excelente ubicación puedes salir a caminar alrededor del hotel y podrás ver varios puntos de interés. Muy bien mantenida, las habitaciones muy confortables, el servicio es bueno.
Respuesta de Alexia Embleton (Digital Marketing Coordinator), el 11 nov. 2022
Muchas Gracias Esteban! Ven a visitarnos pronto :).

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022
Respuesta de Haley S , el 29 ene. 2022
Thank you for the rating! We appreciate your business and hope to see you the next time your travels bring you to Pittsburgh.

8/10 Bueno

Ramon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cuartos con mucho ruido
Muy ruidoso el cuarto. Las habitaciones que dan a Market Square tienen enfrente un ventilador muy grande de otro edificio, que hace mucho ruido y no deja dormir bien.
Se hospedó 2 noches en julio de 2021
Respuesta de Haley S , el 7 ago. 2021
Thank you for your review!

8/10 Bueno

Kellyanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Haley S, el 2 jun. 2021
Thank you for your review.

10/10 Excelente

James

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lindsay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 13 may. 2024
Hi Lindsay! Thank you for taking the time to share your positive experience. We look forward to hosting you again.

6/10 Aceptable

Carol

Le gustó: Limpieza y servicio y personal
I didn’t like the fact that room service dinner was delivered in styrofoam containers with plastic utensils. I came to a hotel to get dinner on real plates with real utensils. The main course was cold. I asked for ice and the staff brought a glass of water in a paper cup. Once reheated the food was good eating from takeout container with plastic utensils changes the taste and experience. Also the rooms are too plain. And no hard copy ensue. Not everyone wants to look at things on a phone.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kim, el 12 may. 2024
Thank you for your feedback.

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason - General Manager, el 13 may. 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 Excelente

Haiqi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Kim, el 12 may. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excelente

Jaclyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 8 may. 2024
Thank you for your feedback and we are happy you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Loyd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Jason - General Manager, el 9 may. 2024
Thank you for staying with us recently and thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excelente

Lea Joan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will be booking there again for sure
Se hospedó 1 noche en mayo de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 6 may. 2024
Hey Lea Joan!Your feedback made our day! We're happy to have exceeded your expectations. Looking forward to welcoming you back.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good clean
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Matthew

Se hospedó 1 noche en mayo de 2024
Respuesta de Kim, el 6 may. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excelente

Shawna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service. Wonderful clean rooms
Se hospedó 3 noches en abril de 2024
Respuesta de Jason - General Manager, el 30 abr. 2024
Thank you for staying with us recently. And thank you for your review. We hope to see you again soon.

8/10 Bueno

Marc, pelham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very nice. My only complaint is the complimentary coffee service in the lobby left tea drinkers like myself with no option.
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 29 abr. 2024
Hey Marc! We appreciate your kind words about our staff! Thank you for bringing the coffee service oversight to our attention. We'll certainly take it into consideration and work on providing more options, including tea, for our valued guests in the future. We hope to have the pleasure of welcoming you back for an even better experience.

6/10 Aceptable

Deb

Le gustó: Limpieza
No le gustó: Servicio y personal
Staff on the front desk were surly, unhelpful and answered the most ordinary questions with disdain. There was not even an EFFORT to be cordial. I asked for help getting an Uber. They didn't know, which is FINE, but never offered to get me someone for assistance. I was in a strange city where I knew NO ONE ...a little sensitivity would have gone a long way. I suggest that the staff on duty from April 24-26 get some training. Facility was fine. Really liked that the parking garage was literally attached to the hotel. Also, I was told, on the phone 2 weeks prior to my stay, that I would be safe to walk home at midnight after the show at the Benedum Center.That is MOST CERTAINLY not the case. Please tell your desk people not to say that.
Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 27 abr. 2024
Thank you for your feedback. We will certainly address your concerns.

10/10 Excelente

Yasuyuki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 29 abr. 2024
Thank you! Looking forward to welcoming you back soon.

2/10 Terrible

Alan

I was charged an extra $170 to my account without notice.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason - General Manager, el 27 abr. 2024
Thank you for staying with us. We apologize for the inconvenience.

2/10 Terrible

World of the Wacky

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
No room service. Room was not cleaned during my stay. Called for towels and did not receive until the next day. Housekeeping banged on the door at 11am for checkout meanwhile they did not clean the room the day before
Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 27 abr. 2024
Thank you for your feedback and we will look into your concerns.

10/10 Excelente

Robert, PERKASIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy Parking
Se hospedó 2 noches en abril de 2024
Respuesta de Jason - General Manager, el 23 abr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

6/10 Aceptable

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was in a great location and was clean. I went there with my son for his 16th birthday to watch some baseball. Everything was great untill about 1230 am there was a huge fight going on somewhere and it lasted about a hour. Tried calling the front desk but not sure if my room phone was working. Woke us both up and just heard swearing and yelling. Kinda ruined everything that was good about the hotel because nobody did anything about it.
Respuesta de Kim, el 23 abr. 2024
Thank you for your feedback. We will certainly address this with the team and hope you will stay with us again.

10/10 Excelente

Alyson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place for us to stay for tournament
Se hospedó 2 noches en abril de 2024
Respuesta de Jason - General Manager, el 22 abr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Excelente

Sherri

Se hospedó 1 noche en abril de 2024
Respuesta de Kim, el 12 may. 2024
Thank you for your feedback.. We hope to see you again soon.

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Food and room were great. Drinks were good. Front desk staff IS NOT KNOWLEDGEABLE about the area at all - or, they are lazy.
Se hospedó 2 noches en abril de 2024
Respuesta de Jason - General Manager, el 22 abr. 2024
Thank you for staying with us and thank you for your review. I apologize about the front desk staff. Many of them are very new to the area and are still learning.

8/10 Bueno

Christine

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jason - General Manager, el 22 abr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Excelente

Donte

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close location to everything.
Se hospedó 1 noche en abril de 2024
Respuesta de Kim, el 21 abr. 2024
Thank you for your feedback. We are happy that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excelente

Andre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All was very good
Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 15 abr. 2024
We are glad you enjoyed your stay and hope to see you again soon.

8/10 Bueno

Lara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nice and quiet for being fully occupied.
Se hospedó 2 noches en abril de 2024
Respuesta de Jason - General Manager, el 14 abr. 2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

10/10 Excelente

Jennifer

Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 6 may. 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bueno

Ireti

Hotel was neat and have a pleasant atmosphere.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason - General Manager, el 12 abr. 2024
Thank you for staying with us and thank you for taking the time to fill out a review. We hope to see you again soon.

10/10 Excelente

Alexandre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 10 abr. 2024
We're happy you enjoyed your stay with us and we hope to have you stay with us again soon.

8/10 Bueno

Mariana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only issue we had was the lady who checked us in wasn’t very friendly! She was cold and stern with one word answers. Not what someone in a hospitality position should be. Other than that the hotel was great!
Se hospedó 1 noche en abril de 2024
Respuesta de Kim, el 8 abr. 2024
Thank you for your feedback. We're very happy you liked our hotel and we will definitely use your feedback as a training opportunity. We hope to have you stay with us again soon.

6/10 Aceptable

Annie

Viaje familiar
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
The representative spoke to quickly when checking in, didn’t offer complimentary water, asked another representative later she gave it but was aggressive saying where to stand to ask for it and hand it to us.There’s no business center as all computers are not working. When asked was there an alternative, was told they have been not working in a long time and to use our own laptop, which we didn’t have. Not an inviting presence at the counter at all 3 different times interacting with Hilton staff at various times during the stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Kim, el 8 abr. 2024
Thank you for your feedback. We will certainly look into your concerns. We hope to have you stay with us again.

10/10 Excelente

Basil

Se hospedó 1 noche en abril de 2024
Respuesta de Jason - General Manager, el 27 abr. 2024
Thank you for staying with us and thank you for taking the time to leave a review.

8/10 Bueno

Doug

Se hospedó 1 noche en abril de 2024
Respuesta de Jason - General Manager, el 27 abr. 2024
Thank you for staying with us and thank you for taking time to review the hotel.

10/10 Excelente

Mary Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel in downtown.
Se hospedó 1 noche en abril de 2024
Respuesta de Jim - Director of Operations, el 6 abr. 2024
Thank you for your patronage, we hope to see you again soon!

6/10 Aceptable

Joseph

Viaje de negocios
Long line to check in room sub par
Se hospedó 1 noche en abril de 2024
Respuesta de Kim, el 3 abr. 2024
Thank you for your feedback. We hope you will stay with us again soon.

10/10 Excelente

Jodi

Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 23 abr. 2024
Thank you for your feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 3 abr. 2024
We're happy you enjoyed your stay with us and we hope to have you back again soon.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was perfect!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 31 mar. 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bueno

Eric

Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 19 abr. 2024
Thank you for your feedback. We look forward to seeing you again soon.

4/10 Malo

Tara

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 30 mar. 2024
Thank you for your feedback.

10/10 Excelente

Mark

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for exploring Duquense, downtown Pittsburgh, and going to the hockey arena. Great location and affordable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kim, el 27 mar. 2024
We are happy that you enjoyed your stay with us. We look forward to having you stay with us again soon.

10/10 Excelente

Kirsten

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a fantastic place to stay. Close enough to walk to some places. Clean and convenient. Parking on site. I would definitely stay again!!!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Jason - General Manager, el 26 mar. 2024
Thank you for staying with us and thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excelente

Eric

Se hospedó 1 noche en marzo de 2024
Respuesta de Kim, el 15 abr. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 25 mar. 2024
Hey Nicholas!Your satisfaction is our greatest reward. Thank you for the positive review!

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Garden Inn PGH/Downtown Team, el 25 mar. 2024
Thanks Louis!We're ecstatic to hear that your stay was enjoyable. Your feedback encourages us to keep up the good work.

8/10 Bueno

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Jason - General Manager, el 14 abr. 2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

8/10 Bueno

Melissa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great, except the air conditioning/heating unit in my room wouldn’t even turn on. The weather was mild, so I didn’t report it to the hotel, but would’ve been nice if it worked. Very convenient location. Nice, clean updated room. Loved that there was an attached parking garage and restaurant! (didn’t even need to go outside)
Se hospedó 2 noches en marzo de 2024
Respuesta de Kim, el 19 mar. 2024
Thank you for letting us know there was an issue with you AC/heating unit. I am glad everything else with your stay was great. We look forward to having you stay with us again.