Beach/ocean view
Check availability

Reviews of Hotel Kay Adults Only

2.5 out of 5
Hotel Kay Adults Only
Calle 2 Norte, entre 5a Avenida y ZFM,, Playa del Carmen, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 3 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.0/10

Cleanliness

9.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Liked: Staff & service
Great location
The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
Stayed 7 nights in Feb 2024
Response from kay hotel on 29 Feb 2024
Thanks for your comments

6/10 Okay

jeremy

Stayed 2 nights in Jan 2024
Response from kay hotel on 29 Feb 2024
thanks

6/10 Okay

Jeremy

Liked: Staff & service
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
Stayed 1 night in Jan 2024
Response from kay hotel on 29 Feb 2024
thanks for your comments

10/10 Excellent

Youvanela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from All Riviera on 9 Apr 2024
Gracias por sus comentarios

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno bonito y barato
Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.
Stayed 1 night in Mar 2024
Response from All Riviera on 30 Mar 2024
Gracias por sus comentarios y esperamos verlo pronto