Dear Denisse, thank you for taking the time to review your stay with us. We are pleased you enjoyed the easily accessible parking lot, and we certainly appreciate your kind comments. However, we hope you will accept our apologies regarding the housekeeping issue. We value your feedback as we strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, Hotel Management

Miguel, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Daniela, thank you for choosing to stay at our hotel. Please accept our apologies for the issues you experienced due to our staff not being responsive to your needs and the problems you had with the room allocated to you. We have shared your comments with the appropriate teams so that we can take the necessary action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management

Alfonso, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless room. However, we regret the odor you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Thank you also for your feedback, and we hope you will choose to stay with us again. Sincerely, Hotel Management

Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

Homero, thank you for your review. We are glad you had a wonderful time at Extended Stay America and liked our well-kept property. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Jose, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

Thank you for including Extended Stay America - Pleasanton - Chabot Dr. in your travel plans. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thanks again for your business, and we look forward to your return visit. Sincerely, General Manager

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Pleasanton - Chabot Dr. and loved our location which made your stay enjoyable. We hope to welcome you back soon. Sincerely, General Manager

Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Lori, Thank you for your kind words! We are delighted to hear you love the front desk staff at Extended Stay America. Providing excellent service is our priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management

Dear Terrence, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely apologize for any shortcomings in meeting your expectations. Your concerns have been noted, and we will make the necessary improvements to enhance our guest experience. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Shannon, We sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience of being assigned an occupied room and the disturbance caused by odors. Additionally, we apologize for any discomfort due to the bed and the lack of amenities. Your feedback is vital, and we are taking immediate steps to address these concerns and improve our services. We hope you will reconsider and give us another chance to provide a better experience in the future. Sincerely,Hotel management

Dear Victoria, We sincerely apologize for the subpar experience you had during your stay with us. Your feedback is deeply concerning, and we are committed to addressing these issues appropriately. It's disappointing to hear about the inconveniences you faced, including the alarms, unpleasant odor, and water leakage. Rest assured, we will share these matters thoroughly and implement necessary improvements to prevent recurrence. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your patience and understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Eric, Thank you for your feedback. We appreciate your recognition of our efforts to maintain cleanliness in our rooms. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve and address any issues with the property's upkeep. Your comments will be shared with our team to ensure a better experience for all our guests in the future. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management

Dear Manuel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Robert, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Randi, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management

Dear Sharhonda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear PRASANNA, We are honored that you chose our hotel for your recent visit to our area. Our team is dedicated to providing exceptional service, top-notch amenities, and clean and comfortable accommodations. We are genuinely sorry that your experience did not meet your expectations. Your feedback is greatly appreciated, and we will share your comments with our team as part of our ongoing efforts to enhance our services. We sincerely hope you will give us another opportunity to provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Eric, Thank you for your review. We sincerely apologize for the inconvenience you experienced due to the keys, the shower, and the odor in your nonsmoking room. What you have encountered is unacceptable. Please know that this is not the standard we wish to uphold, and we regret we could not provide you with a better service. Your feedback is invaluable, and we're committed to addressing these issues with the appropriate individuals to ensure our guests' comfort and satisfaction. Please accept our most heartfelt apologies, and we hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear David, Thank you so much for this honest review. We have noted your feedback about the faulty phone in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Price, Thank you for sharing your candid feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfasts and regret any inconvenience caused by the cleanliness issues. We will share your comments with the appropriate individuals for future enhancement. We appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Management

Dear Eric, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our clean room, please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Laraine, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Shannon, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your issues with the cleanliness and in-room amenities during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Richard, Thank you for staying with us. It is nice to read that we met most of your expectations and that you liked our hospitality. We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. However, we apologize for any items that may have been overlooked in the preparation of your room. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We appreciate your review and hope you will consider giving us another chance in the future; we would love the opportunity to create a better stay on your next visit to the area.Sincerely,Hotel Management

Dear Antigonne, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness of your initial room. This does not align with our standards, and we sincerely apologize for the oversight. We appreciate your understanding as we promptly addressed the issue and provided you with an alternative room. Your kind words about our check-in service are greatly appreciated, and we want to assure you that we are actively working to improve our overall guest satisfaction. We value your patronage and hope to welcome you back for a much-improved experience on your next visit.Sincerely,Hotel Management

Dear Xudong, Thank you for sharing your review. We appreciate your kind words regarding our ideal location and reasonable rates. However, we sincerely apologize for the troubles you faced during your stay at our hotel. We appreciate your feedback regarding the amenities and the disturbance caused by a neighboring guest. We understand how these factors can impact your overall experience. Please be assured that we are actively working to address these issues and enhance our guest experience. We hope you'll consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Sincerely,Hotel Management

Dear Patrick, We are sorry for your experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management