Wifi gratis y ropa de cama

Opiniones de Motel 6 Pleasanton, CA

2 out of 5
Motel 6 Pleasanton, CA
5102 Hopyard Rd, Pleasanton, CA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 228 de 865 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 273 de 865 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 179 de 865 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 87 de 865 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 98 de 865 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.2/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Austin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno 😊😃😊
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 25 may. 2024
Hi Austin,Thank you for your positive feedback. We are delighted to hear you had a great stay. We look forward to welcoming you back soon.

10/10 Excelente

JULIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 26 mar. 2024
Hi Julio,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive rating.

6/10 Aceptable

Lucina Vázquez

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 22 ene. 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excelente

Emmanuel

Muy tranquilo
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 31 oct. 2023
Dear Guest,Thank you for sharing your experience. We're glad to know you found our hotel to be calm. We hope to welcome you back for another peaceful stay.

10/10 Excelente

Juan Antonio

Se hospedó 3 noches en septiembre de 2023
Respuesta de Sophia CSR, el 7 oct. 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Barbara Monica

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente atencion
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 3 abr. 2023
Hi Barbara,Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.

8/10 Bueno

Julio

Se hospedó 5 noches en abril de 2021

6/10 Aceptable

Patricia

No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019

10/10 Excelente

LUIS

Le gustó: Limpieza y condiciones de la propiedad
Buen lugar para pasar la noche
Esta bien para ir solo en cosas de trabajo... es un lugar tranquilo
Se hospedó 3 noches en mayo de 2018

10/10 Excelente

soy ca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hote limpio personal agradable
Me gusto área , está muy limpio , el personal son lindos y educados

8/10 Bueno

gabriella, san francisco ca

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
pisina
1._ Deverian de tomar 10 minutos mas para limpiar mejor le caunter del baño quitar el sarro del lavamanos, y tambien la tina con cloro. La pisina me gustaria que tubiera agua tibia para los niños esta muy fria y dasiado salada no se a que se deba? Todo lo demas exelente.

10/10 Excelente

Brandon

Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was clean and the bed was really comfortable.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Tyrek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It nice and quiet much needed rest.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Tanner

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en mayo de 2024

8/10 Bueno

Sudha, Guadalupe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just fine
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 25 may. 2024
Hi Sudha,Thank you for your feedback. We are glad to hear your stay was satisfactory. We hope to provide an even better experience on your next visit.

2/10 Terrible

Richard

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed had a big sag in the middle, pillow cases were dirty, a/c was dirty from dust seems they never wipe it down. Pool was closed when they said it was available
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 19 may. 2024
Hi Richard,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Aceptable

moises

Se hospedó 4 noches en abril de 2024
Respuesta de Sophia CSR, el 19 may. 2024
Hi Moises,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

6/10 Aceptable

Jim, Sykesville

No le gustó: Condiciones de la propiedad
Okay if you’re looking for affordable lodging.
Se hospedó 5 noches en marzo de 2024
Respuesta de Sophia CSR, el 15 may. 2024
Hi Jim,Thank you for your feedback. We are glad to hear that you found our hotel to be affordable. If there's anything specific we can do to enhance your experience and make your stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

8/10 Bueno

Sara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s right next to the comedy club so it’s super convenient!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 6 may. 2024
Hi Sara,We are glad to hear that you found our hotel's proximity to the comedy club convenient. We strive to provide our guests with a convenient and enjoyable experience, and it's great to know that our location met your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient stay in the future!

10/10 Excelente

Christopher

Se hospedó 5 noches en abril de 2024
Respuesta de Sophia CSR, el 25 may. 2024
Hi Christopher,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bueno

Cesar garcia

Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 6 may. 2024
Hi Cesar,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

8/10 Bueno

Henry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 4 noches en abril de 2024
Respuesta de Sophia CSR, el 1 may. 2024
Hi Henry,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Alexandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 29 abr. 2024
Hi Alexandra,We deeply apologize for any issues you experienced during your stay. It's disappointing to hear that we didn't meet your expectations. We would appreciate any feedback you can offer to help us improve and make your next visit more enjoyable. We hope to have the opportunity to make things right and regain your trust in our facility and service.

4/10 Malo

Ronald

Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 19 may. 2024
Hi Ronald,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

Vicky

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 29 abr. 2024
Hi Vicky,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

2/10 Terrible

Blanca

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I usually don’t expect much from a Motel 6, but this one was the worst. I don’t mind hotels that are dated, but this one was dirty, and not well kept. My room was dirty, with baby roaches (so you know their mom was near by). Do not recommend this hotel. I will not stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 27 abr. 2024
Hi Blanca,I'm truly sorry to hear about your disappointing experience during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously, and rest assured, we are addressing these concerns with our team to ensure that corrective actions are taken immediately.

10/10 Excelente

Alvic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Pete, el 23 abr. 2024
Thank you for the review. Hope you had a pleasant stay and would like to host you again.

2/10 Terrible

Patricia

Le gustó: Limpieza y servicio y personal
Violations of privacy while I was there someone open the door while i was changing not ok!! Housekeepers also knock at the door early when i still have one hour left to cheke out time at 11am
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 21 abr. 2024
Hi Patricia,We sincerely apologize for the privacy violations you experienced during your stay. Your comfort and privacy are of utmost importance to us, and we deeply regret any inconvenience caused. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

6/10 Aceptable

Essence

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 abr. 2024
Hi Essence,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Aceptable

RICHARD

Le gustó: Servicio y personal y condiciones de la propiedad
There were many things I liked about the property. My room was clean. The bed was good. It seemed that everything was done with intention and care. Then I awoke in the morning with cockroaches skittering along the floor. It seemed to me hotel management was trying hard to make this a nice hotel, so I hope the roach problem will be handled soon.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 18 abr. 2024
Hi Richard,Thank you for sharing your experience with us. We're glad to hear that you appreciated the cleanliness and comfort of your room, as well as the efforts of our team to maintain a high standard. However, we're deeply sorry to learn about the issue with roaches. Rest assured, we take this matter very seriously and will address it immediately to ensure a pest-free environment for our guests.

10/10 Excelente

Kai Hon, chicago

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and good value.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 10 abr. 2024
Dear Guest,Providing a comfortable and affordable stay for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We hope to welcome you back again soon for another enjoyable stay.

8/10 Bueno

Jose

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Sophia CSR, el 8 abr. 2024
Hi Jose,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Aceptable

Patricia

No le gustó: Condiciones de la propiedad
The fridge was not working and they didn't clean my room
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 5 abr. 2024
Hi Patricia,We're disappointed to hear about the cleanliness and maintenance issues you faced in your room. Rest assured, we take your feedback seriously and will address these issues immediately with our team to prevent any recurrence in the future.

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For what I needed
Se hospedó 4 noches en marzo de 2024
Respuesta de Sophia CSR, el 26 mar. 2024
Hi Francisco,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

2/10 Terrible

Tim

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 20 mar. 2024
Hi Tim,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

Corby, Canton

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's in pretty rough shape and the room was smelly/dirty. Will not be going back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 1 mar. 2024
Hi Corby,We sincerely apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take your feedback seriously and will address the cleanliness and maintenance issues promptly to ensure a better experience for our future guests.

2/10 Terrible

Alan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a complete 5h!thole! CHeck-in took forever, I was asked my address at least 3 times while the clerk was holding my drivers license. The room was a nightmare. There was almost no internet signal. I'm not sure when the last time was it was cleaned. The main room had obviously not been swept and the bathroom floor was more degusting. The table with the phone/ice bucket had chunks of something and wet sicky something else all over it. It smelled of stale cigarette smoke. The layout was ridiculous. There was no-place to hang a jacket or shirt, no counter in the large open bathroom for shaving/tooth brushing supplies and a small metal shelf was installed over the sink faucet handle so it couldn't be turned on very far. There was absolutely nothing positive to be said about the property or staff.
Respuesta de Sophia CSR, el 23 feb. 2024
Hi Alan,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excelente

Jeronimo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Sophia CSR, el 21 feb. 2024
Hi Jeronimo,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excelente

Danuta

Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 20 feb. 2024
Hi Danuta,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Malo

Lyn

No le gustó: Servicio y personal y servicios
Staff not accommodating or helpful
Se hospedó 7 noches en febrero de 2024
Respuesta de Sophia CSR, el 17 feb. 2024
Hi Lyn,This does not reflect our standard of service, and we take your feedback seriously. We'll address this internally to ensure a more accommodating experience for all our guests. Thank you for bringing this to our attention.

8/10 Bueno

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 13 feb. 2024
Hi Lisa,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excelente

wendy

Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 10 feb. 2024
Hi Wendy,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 7 feb. 2024
Hi Julie,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.

8/10 Bueno

Crystal

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 20 mar. 2024
Hi Crystal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Mainul

No le gustó: Condiciones de la propiedad
My toilet was clocked and pasta was clocked. I asked her to clean them they’re saying we are not doing any cleaning service unless you don’t need the property so three days I stay because I paid through working.Expedia so they’re saying they will not do anything, and I still believe that, that’s not fair for me, Expedia
Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR, el 28 ene. 2024
Hi Mainul,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

8/10 Bueno

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 26 ene. 2024
Hi Lisa,We express our sincere gratitude for your review and rating. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. Our team is committed to providing you with exceptional service consistently.

8/10 Bueno

Michael

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Fine for one night
Adequate for a one night stay while traveling. The room is small but clean and comfortable. Very little street noise.
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 24 ene. 2024
Hi Michael,Thank you for choosing us for your one-night stay. We're pleased to hear that the room met your needs with cleanliness and comfort. Your feedback about minimal street noise is appreciated. Safe travels, and we hope to host you again in the future!

10/10 Excelente

wendy

Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR, el 23 ene. 2024
Hi Wendy,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excelente

Elizabetta

Se hospedó 7 noches en enero de 2024
Respuesta de Sophia CSR, el 22 ene. 2024
Hi Elizabetta,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bueno

Evva

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 19 ene. 2024
Hi Evva,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.