Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 361 de 1001 opiniones" "
10 - Excelente
361
Puntuación de 8, es decir, Bueno. Basada en 354 de 1001 opiniones" "
8 - Bueno
354
Puntuación de 6, es decir, Aceptable. Basada en 167 de 1001 opiniones" "
6 - Aceptable
167
Puntuación de 4, es decir, Malo. Basada en 85 de 1001 opiniones" "
4 - Malo
85
Puntuación de 2, es decir, Terrible. Basada en 34 de 1001 opiniones" "
2 - Terrible
34
8.2/10
Limpieza
8.6/10
Servicio y personal
8.2/10
Servicios
7.8/10
Condiciones de la propiedad
7.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
MARIA
Viaje familiar con niños
29 oct. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo el personal muy amable
MARIA
Se hospedó 1 noche en octubre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 29 oct. 2023
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us! We hope to see you again soon!
4/10 Malo
Cliente verificado
27 jun. 2021
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en junio de 2021
Respuesta de Mercedes, AGM., el 10 jul. 2021
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry that your overall experience did not fully exceed your expectations. We appreciate your feedback.
8/10 Bueno
Hilda
Viaje familiar
20 sept. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cobraron muy caro por mi perrita
Estuvo todo muy bien. Excepto que me cobraron $40 por mi perrita chihuahua. Se me hace excesivo :(
Hilda
Se hospedó 1 noche en septiembre de 2020
Respuesta de Pocatello Inn, el 24 sept. 2020
Thank you for your feedback.
10/10 Excelente
JOSE M
23 jul. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar para relajarse en un road trip
La mejor estancia. Cómoda, limpia y completa
JOSE M
Se hospedó 1 noche en julio de 2018
Respuesta de Lis - Director of Sales, el 27 jul. 2018
Gracias por tomarse el tiempo para evaluar y escribir una opinión sobre su estancia. Nos complace que haya disfrutado de su tiempo con nosotros y agradezca sus comentarios.
10/10 Excelente
Carlos
1 dic. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bueno
Bien relax
Carlos
Respuesta de General Manager, el 16 dic. 2016
Thank you very much!
6/10 Aceptable
Jackie
8 may. 2024
Le gustó: Servicio y personal
Jackie
Se hospedó 1 noche en mayo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 9 may. 2024
Thank you for taking the time to review our property, We hope to see you again the next time you come through Pocatello.
10/10 Excelente
WALTER, St Albert
Viaje en grupo
6 may. 2024
Le gustó: Servicios
Sorry it was good
WALTER
Se hospedó 1 noche en mayo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 9 may. 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!
10/10 Excelente
Rijad
30 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rijad
Se hospedó 1 noche en abril de 2024
Respuesta de Chance Summers, Assistant General Manager, el 9 may. 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!
8/10 Bueno
Pamela
Viaje en pareja
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was perfect, well, nearly. The bottom sheet wouldn't stay on, but I finally got it tucked in tight enough to sleep.
Pamela
Se hospedó 1 noche en abril de 2024
Respuesta de Chance Summers, Assistant General Manager, el 9 may. 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!
2/10 Terrible
John
Viaje familiar
11 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was the worst
John
Se hospedó 1 noche en abril de 2024
Respuesta de Chance Summers, AGM, el 12 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
10/10 Excelente
Albert
5 abr. 2024
Le gustó: Servicios y condiciones de la propiedad
Too much construction
Albert
Se hospedó 2 noches en abril de 2024
Respuesta de Chance Summers, AGM, el 6 abr. 2024
Thank you for your wonderful review of our property. I'm glad to hear you enjoyed your stay with us!
6/10 Aceptable
Justin
Viaje familiar
29 mar. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Our room door was not sealed properly and one could look through the seperated door jam to see in our room. Very disappointed.
Justin
Se hospedó 1 noche en marzo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 31 mar. 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
6/10 Aceptable
Marie
26 mar. 2024
Le gustó: Servicio y personal
room was very small and faucets were hard to open and close
Marie
Se hospedó 1 noche en marzo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 31 mar. 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
6/10 Aceptable
Cole
26 mar. 2024
Le gustó: Limpieza y servicio y personal
Cole
Se hospedó 1 noche en marzo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 31 mar. 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry
6/10 Aceptable
Jodi
25 mar. 2024
Le gustó: Servicio y personal
Jodi
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercedes, General Manager, el 26 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
10/10 Excelente
Tami, Yucca Valley
Viaje familiar
17 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff really make sure your stay is comfortable. The bed was great, the pool and hot tub are open 24 hours, and the breakfast was so good, lots of options. Thank you to the lady who kept the breakfast items replenished. 🙂 and the barkeep, Lance for being attentive.
Tami
Se hospedó 1 noche en marzo de 2024
Respuesta de Chance Summers, Assistant General Manager, el 19 mar. 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
6/10 Aceptable
Victoria
Viaje familiar con niños
8 mar. 2024
Overall it was nice, but, I our room was not vacuumed, popcorn seeds and crumbs everywhere... The pullout couch, had all the dirty linens on it, from the guests before us, so we couldn't use it
Victoria
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercedes, General Manager, el 8 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience. This is not our standard and for that I am truly sorry. I will be speaking to our Executive Housekeeper to ensure they are thoroughly inspecting the guest rooms on a daily basis to ensure this does not continue to occur. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
8/10 Bueno
Briana
3 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Briana
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercedes, General Manager, el 5 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to see that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!
4/10 Malo
Laura
2 mar. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Motel was good, staff was friendly. Hot tub broke and that was our reason for stay. No soak:(
Laura
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercedes, General Manager, el 5 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations during your recent stay. We appreciate your feedback.
6/10 Aceptable
Joel
Viaje en pareja, Viaje con mascota
2 mar. 2024
Le gustó: Servicios
Found a humungous spider, living in it's humungous web attached to the curtains and ceiling. Maids should have caught that.
Joel
Se hospedó 2 noches en febrero de 2024
Respuesta de Mercedes, General Manager, el 5 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We sincerely apologize that you had this experience during your recent stay. I will be speaking with our Executive Housekeeper to ensure they are thoroughly inspecting each guest room daily to ensure this does not continue to occur. We appreciate your feedback.
10/10 Excelente
Stan, Pittsburg
1 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios
Old property but they are doing renovation on going.
Stan
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercedes, General Manager, el 5 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are excited that we are undergoing the renovations and are anxiously waiting to see the final results. We appreciate your feedback!
10/10 Excelente
Jack
Viaje en pareja
29 feb. 2024
Have stayed here before. Great place
Jack
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercedes, General Manager, el 5 mar. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We appreciate your feedback!
2/10 Terrible
Eric
26 feb. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pictures online of the hotel rooms/lobby/pool/ outside parking were not even close to what the pictures depicted. I booked the reservation on the pictures provided on the website. I would never in a million years recommend anyone stay at any of your “establishments” again. The pictures are straight lies!
Eric
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercedes, GM, el 28 feb. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
10/10 Excelente
Felito
Viaje en grupo
20 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the service
Felito
Se hospedó 1 noche en febrero de 2024
Respuesta de Chance Summers, Assitant General Manager, el 21 feb. 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
8/10 Bueno
Amanda
Viaje familiar
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amanda
Se hospedó 2 noches en febrero de 2024
Respuesta de Chance Summers, Assistant General Manager, el 11 feb. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
10/10 Excelente
Roger, Hillsboro
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An older but very nice, clean and easy to access hotel. The staff is very friendly and the hotel room layout is easy to navigate with all entry's on the interior. Carpets are not rundown and the property is well kept.
Roger
Se hospedó 1 noche en febrero de 2024
Respuesta de Chance Summers, Assistant General Manager, el 11 feb. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
10/10 Excelente
Brian
9 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Brian
Se hospedó 1 noche en febrero de 2024
Respuesta de Chance Summers, Assistant General Manager, el 11 feb. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
10/10 Excelente
Emily
6 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Emily
Se hospedó 1 noche en febrero de 2024
Respuesta de Chance Summers, AGM, el 10 feb. 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us.
10/10 Excelente
Vala
2 feb. 2024
Vala
Se hospedó 1 noche en febrero de 2024
Respuesta de Chance Summers, AGM, el 3 feb. 2024
Thank you for your excellent review of our property, I'm so glad to hear that you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
10/10 Excelente
Shane
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The service that they provided was excellent, on the phone & in person. My wife had recently broke her leg. She needed a few extra things to accommodate her. Shower seat, & commode, which they provided. We stayed in a suite. The breakfast was also very good. I will remember this hotel when I am in the area again.
Shane
Se hospedó 1 noche en enero de 2024
Respuesta de Chance Summers, AGM, el 3 feb. 2024
Thank you for the excellent review of our property. I'm so glad to hear you enjoyed your stay and that our team was able to provide accommodations so both you and your wife could enjoy your time with us. We hope to see you again the next time you come through Pocatello!
8/10 Bueno
Karen
10 ene. 2024
Karen
Se hospedó 1 noche en enero de 2024
Respuesta de Chance Summers, AGM, el 3 feb. 2024
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!
8/10 Bueno
Philip
Viaje en pareja
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Philip
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chance Summers, AGM, el 27 ene. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
10/10 Excelente
James
5 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would definitely stay there again
James
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chance Summers, AGM, el 27 ene. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
10/10 Excelente
Becky
5 ene. 2024
Becky
Se hospedó 1 noche en enero de 2024
Respuesta de Chance Summers, AGM, el 27 ene. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
8/10 Bueno
Cathy
Viaje en pareja, Viaje con mascota
2 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast they offered was awesome! Our room was very clean.
Cathy
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 6 ene. 2024
Thank you for your wonderful review, I'm so glad to hear you enjoyed your stay with us!
6/10 Aceptable
Shannan
2 ene. 2024
Shannan
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 6 ene. 2024
Thank you for your review of our property. I see you rated your overall experience a 3 out of 5 score. Can you please tell me how we could have further increased your overall satisfaction to a 5 out of 5 score? We would like to use this information to continue to further increase guests' satisfaction during their stay at the Pocatello Inn. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
6/10 Aceptable
Amber
12 dic. 2023
Amber
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 13 dic. 2023
I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
8/10 Bueno
Kithe
Viaje familiar
8 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kithe
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 8 dic. 2023
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us!
10/10 Excelente
Megan
2 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Megan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 6 dic. 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.
10/10 Excelente
Patrick
29 nov. 2023
Rooms freshly renovated.
Patrick
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 1 dic. 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.
10/10 Excelente
Tiffany
24 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the Aura Lounge and the staff was superb!
Tiffany
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 25 nov. 2023
Thank you for your wonderful review, I'm so glad you enjoyed your stay with us and that our lounge staff treated you well. We hope to see you again the next time you come through Pocatello!
10/10 Excelente
Margaret
Viaje con mascota
19 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this hotel many times over the years and found it to have exceptional staff, a great breakfast and good conditions for my doggie.
Margaret
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 23 nov. 2023
Thank you for your wonderful review! I'm glad to hear you enjoyed your stay with us.
10/10 Excelente
Nancy
Viaje con mascota, Viaje familiar
18 nov. 2023
We enjoyed our stay and the staff was extremely nice! Very clean rooms. Great breakfast!
Nancy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 18 nov. 2023
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. We hope you come see us again the next time you come through Pocatello.
8/10 Bueno
Carrie
15 nov. 2023
Le gustó: Limpieza y servicio y personal
Carrie
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 16 nov. 2023
Thank you for your wonderful review, we appreciate your feedback and hope to see you again the next time you come through Pocatello!
10/10 Excelente
Margaret
Viaje con mascota
30 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this hotel many times over the years and have always been impressed by their customer service plus there is a wonderful breakfast!
Margaret
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercedes, General Manager, el 13 nov. 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very happy to hear that you have enjoyed all of your stays at the Pocatello Inn. It is always rewarding to hear when a return guest lets us know that they enjoyed their stay and will be returning to stay with us is in the future. I truly appreciate your feedback!
4/10 Malo
LuAnn
Viaje familiar
29 oct. 2023
No le gustó: Limpieza y condiciones de la propiedad
Dirty and no elevator
LuAnn
Se hospedó 1 noche en octubre de 2023
Respuesta de a, el 29 oct. 2023
I'm sorry that your stay was not what you expected, I insure you that your next stay with us will be up to standards
10/10 Excelente
William
Viaje en pareja
24 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots of construction in the area, primarily highway construction.
William
Se hospedó 1 noche en octubre de 2023
Respuesta de Chance Summers, Assistant General Manager, el 29 oct. 2023
Thank you so much for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
2/10 Terrible
Blanca
23 oct. 2023
Blanca
Se hospedó 3 noches en octubre de 2023
Respuesta de Mercedes, General Manager, el 13 nov. 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to see that you did not enjoy your overall stay with us during your travels. If anything is not meeting your expectations, please don't hesitate to contact a staff member and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
6/10 Aceptable
kara
22 oct. 2023
Le gustó: Servicio y personal
kara
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercedes, General Manager, el 23 oct. 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues or if anything is not up to your expectations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
6/10 Aceptable
Cliente verificado
21 oct. 2023
Le gustó: Limpieza
It's OK.
Heater didn't work, one queen bed made lots noise, as if frame was broken, everytime I moved in it. So woke me up several times. Breakfast, hmmm could you use recyclable items, eco friendly cutlery? Bathroom door looked like some one left a dog in there and it starched at the door.
Cliente verificado
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercedes, General Manager, el 23 oct. 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry that your overall experience did not meet your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist. We will also be passing this information over to our maintenance staff to ensure the door scratches have been addressed. We appreciate your feedback.