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Opiniones de Jamaica Palace Hotel

3.5 out of 5
Jamaica Palace Hotel
Williamsfield, Port Antonio, Portland

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 72 de 169 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 169 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 169 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 169 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 169 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

8.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marcia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Overall the stay was excellent and I would repeat the experience again very soon. Best regards to the front desk staff, the housekeeper, restaurant staff in particular Chandells whose service was exceptional...thanks again
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Nadia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jamaica Palace Hotel, el 12 may. 2024
Valued guest Thank you for your review.

2/10 Terrible

Savini

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.
Se hospedó 1 noche en abril de 2024
Respuesta de Jamaica Palace Hotel, el 7 may. 2024
Valued guest. We must apologize for your inconveniences experienced with us. As explained on arrival, there was an issue with our water heater, it was also being addressed. Management offered apologies right after check in and a token offer was also expressed. After your departure we again apologized and explained that any compensation would have to be granted through Expedia as your booking was not done directly with us. We again apologize for our challenges affecting your stay.

10/10 Excelente

marlene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peace, quiet and the feeling of being safe.
Se hospedó 3 noches en abril de 2024
Respuesta de Jamaica Palace , el 11 may. 2024
Valued guest,We are great full to be able to provide peace and safety as apart of your stay with us. We hope to serve you again soon

10/10 Excelente

Olivia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again
Se hospedó 2 noches en abril de 2024
Respuesta de Jamaica Palace, el 26 abr. 2024
Valued guestThank you for your kind review. We look forward to hosting you again.

10/10 Excelente

Marvin

Se hospedó 3 noches en marzo de 2024
Respuesta de Jamaica palace , el 22 abr. 2024
Valued guest.Thank you for your review.

4/10 Malo

Nasaria

Viaje en grupo, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.
Se hospedó 2 noches en abril de 2024
Respuesta de Jamaica Palace , el 8 abr. 2024
Valued guest,We must apologize for the inconvenience you experienced on your stay with us. We would like to assure you that the delay experienced is not a consistent occurrence and hope you will give us the opportunity to serve you again with more efficiency.

8/10 Bueno

Kevin

Le gustó: Servicio y personal y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamaica Palace , el 8 abr. 2024
Valued guest, Thank you for your review. We look forward to serving you again.

8/10 Bueno

Mell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is breathtaking, scenery beautiful.definitely will return..
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamaica Palace Hotel, el 9 mar. 2024
Valued guest,Thank you for your review. We look forward to serving you again.

10/10 Excelente

Robert, Claudette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.
Se hospedó 7 noches en febrero de 2024
Respuesta de Jamaica Palace , el 6 mar. 2024
Valued guest,Thank you for your kind review. We look forward to serving you again.

2/10 Terrible

Sulochana

Le gustó: Servicio y personal
Se hospedó 4 noches en febrero de 2024
Respuesta de Jamaica Palace , el 6 mar. 2024
Valued guestWe are sorry that you were not satisfied with your stay. We hope to serve you again to better accommodate your needs.

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Jamaican breakfast was excellent and Christine and Yanique provided the best service you could have possibly asked for. The staff at Jamaica Palace took care of me and the family. We could not have asked for a better place to stay.
Se hospedó 7 noches en febrero de 2024
Respuesta de Jamaica Palace , el 4 mar. 2024
Valued guest,We appreciate your kind review. We look forward to serving you once more and thank you again for your stay with us.

10/10 Excelente

Marcia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our family had a wonderful stay at the Jamaica Palace in Portland. While the property is spectacular the gems of Jamaica Palace are the staff. Simone, Christine, Yanique and all the others whose names I did not get. You are all the benchmark of great service. Thank you for the experience.
Se hospedó 7 noches en febrero de 2024
Respuesta de Jamaica Palace Hotel, el 9 mar. 2024
Valued guest,We appreciate your kind review. We look forward to serving you again soon.

8/10 Bueno

Dwayne

Viaje en grupo, Viaje en pareja
Love the property the staffs was welcoming we love it there and will me going back
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamaica Palace, el 25 feb. 2024
Valued guest,Thank you for your review. We look forward to serving you again. Simone and the team

8/10 Bueno

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de Jamaica Palace, el 4 mar. 2024
Valued guestThank you for your review. We appreciate you choosing us for your getaway.

8/10 Bueno

Sheryl

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The room was unique (56), it was evident much thought was placed into the design and layout. The lobby area was absolutely beautiful with all the art.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamaica Palace, el 25 feb. 2024
Valued guest,We appreciate your feedback and we look forward to serving you again. Simone and team

10/10 Excelente

ERROL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great property and staff
Se hospedó 4 noches en enero de 2024
Respuesta de Jamaica Palace, el 25 feb. 2024
Valued guest,We look forward to serving you again. Thank you for your kind review.Simone and team

10/10 Excelente

ERROL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Jamaica Palace , el 3 feb. 2024
Valued guest,Thank you for review. We hope to serve you again. Simone and team

8/10 Bueno

ROBERT

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jamaica Palace Hotel, el 27 ene. 2024
Valued guestThank you for your kind review. We hope to serve you again soon.

8/10 Bueno

Angela

Viaje en pareja
Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.
Se hospedó 2 noches en enero de 2024
Respuesta de Jamaica Palace, el 25 feb. 2024
Valued guest,Thank you for your feedback. We hope to serve you again.Simone and team

8/10 Bueno

Lorna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Approach road terrible but not the fault of the hotel
Se hospedó 3 noches en enero de 2024
Respuesta de Jamaica palace , el 3 feb. 2024
Valued guest,We appreciate your review. We hope to serve you again. Simone and the team

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My favorite place to stay when visiting Jamaica.
Se hospedó 6 noches en enero de 2024
Respuesta de Jamaica palace , el 3 feb. 2024
Valued guest Eric, We appreciate you choosing us. Come back home soon. Simone and team

10/10 Excelente

Carrie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Jamaica Palace, el 9 ene. 2024
Valued guest,Thank you for your kind review.

8/10 Bueno

George

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Jamaica Palace, el 15 ene. 2024
Valued guest,Thank you for your review.

10/10 Excelente

Heather

Viaje en pareja
Le gustó: Limpieza y servicios
Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jamaica Palace, el 22 dic. 2023
Valued guest,Thank you for your kind response. We look forward to serving you again.

10/10 Excelente

Margaret

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I of the most beautiful hotels, i have ever stayed in. The staff are kind ,helpful and go the extra mile.
Se hospedó 8 noches en noviembre de 2023
Respuesta de Jamaica Palace Hotel, el 28 nov. 2023
Valued Guest,Thank you for your kind review. We hope to serve you again.

8/10 Bueno

JOHN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peaceful place, nice decoration and the best was the staff 👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamaica Palace Hotel, el 28 nov. 2023
Valued guest,Thank you for your kind review, we appreciate you and look forward to serving you again.

8/10 Bueno

robin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Very beautiful property. Peaceful ambiance.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jamaica Palace Hotel, el 13 nov. 2023
Valued guest,Thank you for your kind review. We look forward to serving you again. Simone and team

10/10 Excelente

Karison

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything went well, an elevator would be a great addition 👌
Se hospedó 3 noches en octubre de 2023
Respuesta de Jamaica Palace Hotel, el 28 oct. 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon.Simone and team

8/10 Bueno

Salim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very charming and welcoming Hotel.
Se hospedó 5 noches en octubre de 2023
Respuesta de Jamaica Palace Hotel, el 23 oct. 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excelente

Karison

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything qas good!
Se hospedó 2 noches en octubre de 2023
Respuesta de Jamaica Palace Hotel, el 23 oct. 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Little pricey Construction in room next door very loud But staff where awesome 👏 Miss Simone does an outstanding job‼️‼️🇯🇲💛
Se hospedó 3 noches en octubre de 2023
Respuesta de Jamaica Palace Hotel, el 21 oct. 2023
Valued guest,Thank you for your review. We look forward to serving you again.Simone and Team

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful haven to explore the wonderful East end of Jamaica
Se hospedó 19 noches en septiembre de 2023
Respuesta de Jamaica Palace Hotel, el 11 oct. 2023
Dear Valued guest,Thank you for your review. We look forward to serving you again.Simone and team

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jamaica Palace Hotel, el 20 sept. 2023
Valued guest,Thank you for your review. Simone and team

10/10 Excelente

Jasmine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jamaica Place is so intimate and relaxing all staff were extremely polite and welcoming. I will visit again and again. Even though we travelled 8 hours to drive there.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jamaica Palace , el 17 sept. 2023
Valued guest,Thank you for your review. We appreciated the distance you travelled to stay with us. We look forward to serving you again for longer. Simone and team

4/10 Malo

Lorna

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jamaica Palace, el 12 sept. 2023
Valued guest,Thank you for your feedback. We are sorry we did not meet your expectations and hope to have the opportunity to serve you again.

8/10 Bueno

Micheala

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jamaica Palace, el 8 sept. 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon. Simone and the team.

10/10 Excelente

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and kept in immaculate condition. The rooms and the bathrooms were very clean. Each day the housekeeping staff did a superb job in keeping the rooms clean. Jennifer, the supervisor of the housekeeping team, was awesome! The Chefs and the dining room team gave superior service and the meals were delicious and divine. Ms. Campbell and the front office team were very welcoming and made sure to cater to each guest’s needs. The grounds of the hotel are kept in pristine condition and the pool in the shape of Jamaica is one of the biggest and best kept pools I have seen. My stay at this hotel was wonderful!
Se hospedó 3 noches en agosto de 2023
Respuesta de Jamaica Palace Hotel, el 4 sept. 2023
Hi Andrea,Thank you so much for your kind review. We look forward to serving you again. Simone and the team

8/10 Bueno

Louis

Le gustó: Limpieza y servicio y personal
We enjoyed our stay. The only issue was the Road condition leading to and from the hotel and this really had nothing to do with the hotel.
Se hospedó 3 noches en agosto de 2023
Respuesta de Jamaica Palace , el 13 ago. 2023
Valued guest,Thank you for your review, we hope to serve you again.

4/10 Malo

Collette

Le gustó: Servicio y personal
No le gustó: Servicios
DO NOT BOOK THIS HOTEL!! THIS IS THE WORST HOTEL I HAVE EVER STAYED, and I have stayed in many. 1. There are no AC in the dining/restaurant or Lobby 2. You are not allowed to have visitors to your rooms although this is not an all inclusive hotel with any amenities. 3. If you would like your guest to come to your room it is US$66 - for day pass - not stay over guest. 4. Remember there are no amenities 5. The beds are musty and stuffy 6. The beds are as tough as concrete- literally. 7. They seem to have plumbing issues / the toilet doesn’t flush properly and the water backs up in the tub 8. No kettle or coffeemaker , no coffee or tea. 9. They need a new chef- food is not good at all. However, The manager, Ms Campbell, is really not bad. ( the new owner I heard is very mean and oppressive). The staff are very pleasant and courteous - the best I’ve ever met in Jamaica - but they are not cheerful, you can tell just by looking at them. As nice as they are, they seem so timid and uncomfortable.
Respuesta de Jamaica Palace Hotel, el 27 jul. 2023
Valued guest,We appreciate your review. With our hotel being the worst place you have ever stayed, you did extend for 1 additional night, you were also offered a refund to be elsewhere but you took great offense to this offer and decided to stay with us. Despite all your complaints and disrespect of the hotel, every request you had was met and exceeded. Not all hotels carry AC in the lobby and the restaurant but we offered exquisite service to which you can attest to first hand, from the staff as well as a safe place to stay.I appreciate your complement of the manager, but be mindful of making negative comments and slander about the owner of the establishment of whom you admit you have never met or had any contact with. We hope you have better experiences elsewhere on your journey and thank you for the opportunity to have served you

2/10 Terrible

Collette

Le gustó: Servicio y personal
Respuesta de Jamaica Palace , el 15 jul. 2023
Thank you for your review.

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Jamaica Palace Hotel, el 3 jul. 2023
Valued guest, Thank you for your review, we look forward to serving you.Simone and the team

8/10 Bueno

Karl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a very pleasant two-day stay at Jamaica Palace. The condition of the property and facilities was excellent. Our only "gripe" was with the food; quality of preparation which can stand to be improved. This is the only area I'd give a merely OK rating.
Se hospedó 2 noches en junio de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Valued guest, Thank you for your review. We will make every effort to improve on our areas of weakness. We look forward to serving you again.

6/10 Aceptable

FEVEN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel
The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .
Se hospedó 4 noches en junio de 2023
Respuesta de Jamaica Palace, el 15 jun. 2023
Valued guest,Thank you for your review. We will make every effort to improve where we can. We look forward to serving you again.Simone and the team

8/10 Bueno

Serena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Thank you for your review.

8/10 Bueno

Geordon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was really nice and cozy. Would definitely go back.
Se hospedó 2 noches en junio de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Thank you for your review

8/10 Bueno

Vanessa

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Road work in process,dusty ruff road
Se hospedó 2 noches en mayo de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Valued guest,We understand that inconvenience more than you know. Thank you for staying with us, we hope to serve you again.

8/10 Bueno

Serena

Se hospedó 1 noche en mayo de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Thank you for your review

8/10 Bueno

cherell, Hartfod

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was beautiful. Lots of art inside and outside. Peaceful. The food and drinks prices were too expensive. Food was good. The road leading to the hotel in under construction.
Se hospedó 2 noches en mayo de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Valued guest, Thank you for your kind review. We look forward to hosting you again. Simone and the team

10/10 Excelente

Anna Joy

Viaje en pareja
Le gustó: Limpieza
Great service
Se hospedó 1 noche en mayo de 2023
Respuesta de Jamaica Palace Hotel, el 15 jun. 2023
Thank you for your review.