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Opiniones de Mainstay Suites at PGA Village

2.5 out of 5
Mainstay Suites at PGA Village
8501 Champions Way, Port Saint Lucie, FL

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 149 de 562 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 123 de 562 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 562 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 82 de 562 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 113 de 562 opiniones" "

6.4/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

6.2/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

richard

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Location is good Pets are not allowed but there was a dog barking near our room. The man in charge did not take care of our claim !!

8/10 Bueno

Mareling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place and the quality service but the air conditioning in my room was not working well so they have to check it.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Walkidia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me robaron la información de la tarjeta que use , solo debían cobrar 22 .40 por el perrito y me sacaron 200$ dólares más fraccionados en 100 y 100 , no voy mas ahí
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alexis

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Joanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un lugar muy agradable
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ramona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está limpio la habitación muy cómoda
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

María

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La habitación con olor a humedad, era insoportable el olor. Al realizar mi reserva decía que incluía desayuno y al querer desayunar no había nada, solo naranjas y al preguntarle al personal me indicaron que no tenían nada para colocar de desayuno
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2020

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
La limpieza de la habitación solo la realizan una ves por semana. Si te quedas menos días, solo cambiarán las toallas y sacarán la basura. Tomarlo en cuenta antes de reservar
Se hospedó 4 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Renan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really an excellent place to stay!!!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Vanel

Le gustó: Servicio y personal y servicios
They need to be clean
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Yanet, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet the area was nice
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

gemar

Se hospedó 1 noche en mayo de 2024

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ana

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

craig

Viaje en pareja
The floor was very dirty, I spilled a little water on the floor (laminate) and wiped it up with a paper towel and was surprised at the dirt. also I had not worn shoes when I got out of bed in the morning to shower and was surprised at the dirt on my feet when stepping into the shower.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Briana

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bathroom was dirty . Bathtub had dirt in it. And roaches. The beds had crumbs in it and stains on the sheets.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Yolette

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Aucun service de chambre . Dejeuner seulement pain et cafe ,cereales a tous les jours ustensils dificulter a trouver, et pendant mes 8 jours j ai du ma carte de chambre ne fonctionnes pas je toujours allee au lobby
Se hospedó 7 noches en abril de 2024

8/10 Bueno

Yanira

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Robert

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal y servicios
Wont come back
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Alphonse

No le gustó: Servicios
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Oneill, Hialeah

.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Yves

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
With a full-size fridge, a dishwasher, a microwave, some basics in the kitchen, this room is perfect. Clean, no carpet. Good choice.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excellent value!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Andrew

No le gustó: Limpieza, servicios, condiciones de la propiedad
Check in was fast. Had issue with shower, mold coming up from the drain in 118. Unsanitary for your guests. Moved to 241. Wreaks of cigarette smoke and mildew in the halls, and room.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Heroilda

No le gustó: Limpieza
The room had roaches crawling around everywhere and bathroom seemed dirty
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Carlos

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Janessa

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Steven Roquemore, el 28 mar. 2024
: We apologize for the issues you encountered with your stay. We are working hard to correct any issues brought to our attention. We do thank you for staying with us and hope that you will give us another opportunity to provide the exceptional service that you were expecting.

6/10 Aceptable

Maureen

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was very dirty and seemed like they didn’t care about the visible mess since they didn’t even clean it up barely
Se hospedó 1 noche en marzo de 2024
Respuesta de Steven Roquemore, el 28 mar. 2024
We apologize for the issues you encountered with your stay. We are working hard to correct any issues brought to our attention. We do thank you for staying with us and hope that you will give us another opportunity to provide the exceptional service that you were expecting.

4/10 Malo

Richard

No le gustó: Limpieza y condiciones de la propiedad
While the room's industrial flooring looked new, everything else about the room needed a complete remodel. The non-slip tub stickers were worn-out, making stepping into the tub unsafe. The tub caulking looked moldy. The bedspread was pilled. The air conditioning system put out a musty smell. There was a floor lamp that had no controlling wall switch. The grounds between the main building, and the pool, were poorly maintained. No one appeared to attend the breakfast bar.
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

Betty

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
My room was very nasty. Dirty tub, floors, walls, counters, & frig. Very noisy in the middle of the night. Outside sitting area dirty and messy. Pool dirty. I would appreciate a refund.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

MARIA

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived at the property at 3:05pm EST. I was told the room was not ready. At 3:26 I followed up with the front desk. At 3:57pm we were given room 210 and when we stepped out of the elevator the room was directly across. Once we walked in we were shocked! The floor was wet, there was a kitchenette and that is something I would never want because of roaches. The bathtub was dirty and needs to be regrouted around the toilet and tub. The floor was so dirty we were afraid to put our feet on the floor and used flip flops in the shower. There was a large gap when you closed the front door that faced the elevator. We slept with the lights on to avoid bugs and as two women felt unsafe and uncomfortable especially with a gap in the door. Room service did not clean the night table that had dried coffee on it and I cleaned it myself including dusting the other tables. The lamp also had a rip.The view was awful with over 20 pieces of broken equipment piled up that can bring bugs and rodents into the inn. The website was also misleading because the reviews I read said mainstay but the front of the hotel said the venue was the Sleep Inn. I am a victim and feel totally mislead with the name and the absolute filth, unsanitary conditions, and fear with a large gap in the door in front of an elevator. We were also afraid to sleep in the bed and went out to purchase pillow cases and two blankets that we placed over the hotel bedding. This was the worst nightmare we’ve ever experienced.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Thomas

Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Melanie

Viaje de negocios, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Because I complained about people smoking stench weed and loud noises and filth as well as air conditioning that didn’t work the 6.5 Hotel Manager accused me of smoking and raided my room stating he is calling the cops. The maid he was with was in shock that was with him. I will be writing a personal letter to the CEO of these hotels. These small town hotel managers and staff are generally a 50-50. Police back the bullies and are VERY REAL. I was terrified for my life!
Se hospedó 5 noches en marzo de 2024

2/10 Terrible

Mirna

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was extremely dirty even the walls full of stain we pulled out the sofa bed and it was all stained and full of crumbs the bathtub looks dirty and there was random hairs everywhere the room only had one working light bulb all the appliances and furniture looks like they got it from an abandoned house we stood there for two night they didn’t even bother to ask us if we needed more towel or at least empty our garage can we walked around with white socks let just say they wasn’t white after a few hours we didn’t complain because we was there for a wedding we had a lot going on and didn’t want to deal with the headache also it wasn’t only our room that was dirty my friend also booked a room in the second floor and he also had a dirty room n bathroom
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Jean

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
We were given a room that the shower was not clean the front desk staff had to come up and clean the showers. Seems like mold was in the shower The ac vent was dirty The carpet was dirty and smelly
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel heads updating, but good value for the price.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Kimberly

Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Mary

This is a first where my room is canceled and I don’t get off before 5pm
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Louvekens Bensley

Le gustó: Limpieza y servicios
Good
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Olga

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty blankets, dirty bathroom, tv don’t work and poor service
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jose

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We ended up leaving, the staff was kind enough to give us credit and not charge our card. My wife fell and twisted her ankle due to all the holes on the floors under the carpet. She is doing a little better now
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Leonardo

No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Mary

Viaje familiar
No le gustó: Servicios
Dirty tub, dead cockroach on floor when entering, smell of urine on sofa bed arms, very limited breakfast
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room was dirty. Found a sock that was left behind on the sofa, a cotton swab on the floor, and dust/dirt in the corners. The door to the hallway had a half-inch gap on the bottom half so you can see people walking by. The toilet and shower had what looked like feces stains on them. Lights didn’t work. The shower faucet was stuck in the shower mode…which is only fine if it is strictly a shower and not a tub. Glad I only booked one night!
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Richard

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Atrocious staff and Hotel.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Cindy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is run down, pool was filthy, outside chairs old. The room was disgusting. Got a handicap room i didn't ask for and my husband almost feel in their shower. Very slippery for being handicap. Furniture old, toilet dirty.on and on. Expedia, you should be ashamed of yourself for not looking st properties before you put them on your site.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Elana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024