Vista desde la propiedad

Opiniones de DoubleTree by Hilton Hotel Portland

4 out of 5
DoubleTree by Hilton Hotel Portland
1000 NE Multnomah Street, Portland, OR

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 515 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 66 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 54 de 1000 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello Omar. We appreciate this 5-star review! We take pride in offering guests an enjoyable and comfortable stay. We're happy to hear that is the case. We look forward to your next stay!

10/10 Excelente

JORGE ALBERTO SAMANO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
no safe enough and no turisic places arrownd
Se hospedó 4 noches en enero de 2024
Respuesta de JM, el 9 feb. 2024
Hello Jorge. Thank you for your review. We hope to serve you again in the near future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ubicación y el trato amable de su personal
Se hospedó 3 noches en agosto de 2021
Respuesta de Ramy - Front Desk Manager, el 9 sept. 2021
Gracias por tomarse un momento para compartir su experiencia. Me alegra saber que encontró su estadía de su agrado. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel en un futuro no muy lejano!

8/10 Bueno

Cliente verificado

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Buen lugar en general, nada extraordinario. Movimos una cama para evitar que un niño se cayera por la noche y notamos muy mala limpieza detrás de la cama. En las rejillas del AC también se notaba un mal mantenimiento y limpieza, de ahí en fuera todo muy bien. Buen servicio de quienes atienden en el lobby.
Se hospedó 4 noches en julio de 2021
Respuesta de Ramy - Front Desk Manager, el 9 sept. 2021
Gracias por tomarse un momento para compartir su experiencia. Me alegra saber que encontró su estadía de su agrado. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel en un futuro no muy lejano!

10/10 Excelente

Julián

Se hospedó 1 noche en enero de 2020

10/10 Excelente

Noe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

NELSON ADOLFO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buena experiencia
Se hospedó 5 noches en junio de 2019

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, accommodated early checkin
Se hospedó 2 noches en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello Karen. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Bueno

David, Ventura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My husband and I had a room that was one queen bed and the only problem I had with that queen bed is that when we were both in that bed, we would roll to the middle. I don't know if that's the problem of the mattress being too soft or if it's an old mattress.
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello David. Thank you for your feedback. We're sorry to hear about the issue with the mattress. We will inspect and address this to ensure a comfortable stay for all our guests. Your comments help us improve, and we appreciate you bringing this to our attention.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello Jose. Thank you for choosing our hotel and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon.

6/10 Aceptable

Patricia

No free breakfast,
Se hospedó 2 noches en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello Patricia. Thank you for your feedback. We understand the disappointment regarding the lack of a free breakfast. Your comments will be shared with our team as we continuously work to enhance our guest experience. Thank you and we hope to have you back next time you're in Portland.

10/10 Excelente

Peter, San Diego

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 28 may. 2024
Hello Peter. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Melody

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 2 noches en abril de 2024
Respuesta de JM, el 28 may. 2024
Hello Melody. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

8/10 Bueno

Christie, Powell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, friendly staff, nice rooms, quiet - dont really hear any hallway noise or anything while in your room or sleeping. Nice bar and restaurant in the lobby and coffee cart - would absolutely stay there again
Se hospedó 3 noches en mayo de 2024
Respuesta de JM, el 24 may. 2024
Hello Christie. Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another excellent experience.

10/10 Excelente

Henry

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 20 may. 2024
Hello Henry. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Bueno

Alanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It would be nice if there was a mini fridge and a microwave in the room.
Se hospedó 2 noches en mayo de 2024
Respuesta de JM, el 16 may. 2024
Hello Alanna. We would not be able to grow and develop without feedback like yours. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Kristi, BEND

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On a busy game weekend there was limited staff working in the bar/dining area. We couldn’t get service so had to leave.
Se hospedó 2 noches en febrero de 2024
Respuesta de JM, el 13 may. 2024
Hello Kristi. Thank you for your feedback. We apologize for the service issue. We're addressing staffing to improve service during busy times. We hope to welcome you back soon for a better experience

6/10 Aceptable

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The staff was wonderful. My bed, however, was extremely uncomfortable and small.
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 13 may. 2024
Hello Rachel. We're glad to hear you found our staff wonderful. We apologize for any discomfort you experienced with the bed size and comfort. We hope to have the opportunity to welcome you back for a more restful stay.

10/10 Excelente

Dana

Le gustó: Servicios y condiciones de la propiedad
Great location and the Tri Met train stops out front. Very nice and clean place to stay. It’s my go to when in PDX.
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 13 may. 2024
Hello Dana. We're delighted to hear that you enjoyed our convenient location and clean accommodations! Thank you for making us your go-to choice when visiting Portland. We look forward to welcoming you back for another excellent stay!

10/10 Excelente

Jade

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service from every single staff member! Five star service!!
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 13 may. 2024
Hello Jade. We're thrilled to hear about your exceptional experience with our staff! Providing top-notch service is our priority, and we're delighted to receive your five-star rating. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Excelente

Cheyanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Needed a night in the area. Easy accommodations, very friendly staff. Nice dining area
Se hospedó 1 noche en mayo de 2024
Respuesta de JM, el 9 may. 2024
Hello Cheyanne. Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

10/10 Excelente

David Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff. Right on light rail
Se hospedó 5 noches en abril de 2024
Respuesta de JM, el 8 may. 2024
Hello David. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

6/10 Aceptable

Ruth

No fridge or microwave, had to go down stairs and back up stairs to get to room, had to pay to park in there garage.
Se hospedó 2 noches en mayo de 2024
Respuesta de JM, el 6 may. 2024
Hello Ruth. We apologize for the inconvenience you experienced during your stay. Your feedback about the lack of certain amenities and parking fees is duly noted. We appreciate your input and will use it to improve our services.

10/10 Excelente

Marisa

Viaje en pareja
Very clean, nice accommodations. Wish there was a fridge in the room and there were no USB plugs in the room but otherwise, a great property
Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 29 abr. 2024
Hello Marisa. Thank you for your feedback! We're thrilled to hear that you enjoyed our clean and comfortable accommodations. Your suggestions regarding the guestroom features will be considered for future enhancements. We hope to welcome you back soon for another great stay!

10/10 Excelente

Chase

Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 20 may. 2024
Hello Chase. We appreciate this 5-star review! We take pride in offering guests an enjoyable and comfortable stay. We're happy to hear that is the case. We look forward to your next stay!

10/10 Excelente

Denise, Hercules

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 29 abr. 2024
Hello Denise. We're glad you enjoyed your stay! Looking forward to seeing you again soon.

6/10 Aceptable

Christabel

Viaje familiar con niños
Le gustó: Limpieza
NO POOL. Its seasonal so may be open in the summer and that wouldn't be a big deal if I was traveling alone but I booked it so kids could swim on our way through. (All available info online says they have a pool.) Facility is nice. Pretty centrally located downtown. No one at the front desk answers phones. That was kind of odd and inconvienent having to go all the way down there to get information about anything.
Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 23 abr. 2024
Hello Christabel. We apologize for any inconvenience caused by the seasonal availability of our pool. Please know that your feedback is valued, and we'll work to ensure our online information accurately reflects this. Despite this, we're delighted you found our facility nice and enjoyed its central downtown location. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your understanding and hope to welcome you back for a great experience in the future!

4/10 Malo

Toby

Viaje de negocios
I paid for a room with a balcony, it was screwed shut. The board in front of the sink fell off and crushed my daughter’s toes. The baseboards in the bathroom were filthy. The morning desk clerk waived my parking fee, so that was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 22 abr. 2024
Hello Toby. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable to us in maintaining our standards. We'll address the balcony and maintenance issues immediately to ensure a safer and more enjoyable experience for our guests. We look forward to welcoming you back for a more enjoyable experience in the future.

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to our destination and it was a great place to stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de JM, el 17 abr. 2024
Hello Timothy. Thank you for sharing your experience! We're delighted to hear that our hotel's convenient location contributed to your enjoyable stay. We hope to welcome you back soon for another memorable visit!

10/10 Excelente

Maria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish parking was included …have to pay extra for parking.
Se hospedó 2 noches en abril de 2024
Respuesta de JM, el 17 abr. 2024
Hello Maria. Thank you for your feedback. We appreciate your input regarding parking fees. We'll certainly take your comments into consideration as we continuously strive to enhance our guests' experience. We look forward to welcoming you back in the future.

8/10 Bueno

Gerald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Parking and self-contained as far as accomadations and dining. Very good buffet for breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de JM, el 8 abr. 2024
Hello Gerald. Thank you for your positive feedback! We're delighted to hear that you enjoyed our parking facilities and found our accommodations and dining options convenient. We're glad you liked our breakfast buffet. Your satisfaction is our priority, and we look forward to welcoming you back again soon!

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly and food delicious.
Se hospedó 5 noches en marzo de 2024
Respuesta de JM, el 10 abr. 2024
Hello Janet. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Israel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near max an bus routes, not far from.other sporting, concert arenasnas well
Se hospedó 2 noches en marzo de 2024
Respuesta de JM, el 2 abr. 2024
Hello Israel. Thank you for highlighting our convenient location near bus routes and popular sporting and concert arenas. We're glad you found our location beneficial for your stay. We hope to welcome you back in the future!

8/10 Bueno

Elizabeth

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de JM, el 2 abr. 2024
Hello Elizabeth. Thank you for your review! We're looking forward to serving you again soon.

10/10 Excelente

Jonathan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de JM, el 2 abr. 2024
Hello Jonathan. Thank you for choosing our hotel and for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon.

6/10 Aceptable

Kelsey

Viaje de negocios
No le gustó: Servicios
On the older side with limited in-room amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de JM, el 2 abr. 2024
Hello Kelsey. Thank you for your feedback. We understand your concerns about our older facilities and limited in-room amenities. Your input is valuable, and we will take it into consideration as we work to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Jaskaren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de JM, el 27 mar. 2024
Hello Jaskaren. We appreciate this 5-star review! We are glad you enjoyed your stay with us and hope to have you back again in the near future.

8/10 Bueno

Dawnyel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de JM, el 19 mar. 2024
Hello Dawnyel. Thank you for your review! We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel in downtown Portland. The reservation was over booked but they gave us two separate rooms, free parking and breakfast for the inconvenience. The parking garage was connected to the property and secure. The rooms were very clean and the restaurant served a great breakfast!
Se hospedó 2 noches en marzo de 2024
Respuesta de JM, el 15 mar. 2024
Hello Donna. Thank you for sharing your positive experience with us. We apologize for the inconvenience caused by the overbooking but are pleased to hear that our team was able to accommodate. We're delighted you found the rooms clean, the parking convenient, and enjoyed breakfast. We appreciate your feedback and hope to welcome you back for another great stay in Portland.

10/10 Excelente

Katharine

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de JM, el 13 mar. 2024
Hello Katharine. Thank you for the 5 star review! We hope to serve you again in the near future.

10/10 Excelente

Yvett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de JM, el 11 mar. 2024
Hello Yvett. Thank you for the 5 star review! We can't wait to welcome you back for another unforgettable experience.

10/10 Excelente

SUNG HOON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de JM, el 11 mar. 2024
Hello Sung Hoon. Thank you for choosing us! We're excited to welcome you back for another wonderful visit.

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, comfortable, good service
Se hospedó 3 noches en febrero de 2024
Respuesta de David Weston, GM, el 1 mar. 2024
Thank you, Matt, for the perfect 5!

10/10 Excelente

Shannah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de David Weston, GM, el 1 mar. 2024
Shannah, thank you for the 5 out of 5! We appreciate your business.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and staff
Se hospedó 2 noches en febrero de 2024
Respuesta de JM, el 27 feb. 2024
Hello Amy. Thank you for your review. We hope to serve you again in the near future.

10/10 Excelente

Irma

Se hospedó 4 noches en febrero de 2024
Respuesta de JM, el 28 feb. 2024
Hello Irma. Thank you for your review. We hope to serve you again in the near future.

4/10 Malo

jeff

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de JM, el 27 feb. 2024
Hello Jeff. Thank you for your review. We hope to serve you again in the near future.

10/10 Excelente

Rene

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would definitely stay here again
Exceeded expectations
Se hospedó 1 noche en febrero de 2024
Respuesta de JM, el 27 feb. 2024
Hello Rene. Thank you for your review. We hope to serve you again in the near future.

6/10 Aceptable

Rachael

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Rooms poorly maintained.
Se hospedó 1 noche en febrero de 2024
Respuesta de JM, el 27 feb. 2024
Hello Rachael. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Aceptable

Sean

Se hospedó 2 noches en febrero de 2024
Respuesta de JM, el 22 mar. 2024
Hello Sean. Thank you for your review. We look forward to the opportunity to host you again soon!