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Opiniones de Hilton Garden Inn Portland Downtown Waterfront

3 out of 5
Hilton Garden Inn Portland Downtown Waterfront
65 Commercial St, Portland, ME

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 694 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 211 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 54 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1002 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Stephanie M., Guest Service Manager, el 8 jun. 2023
Mario, thanks for sharing your experience! We look forward to welcoming you back!

2/10 Terrible

julio francisco loret de mola

Viaje familiar
Expedía me cobro 28,920 dos noches y hilton dijo que sólo estaba pagada la primera noche me cobro hilton 652.11dlls , expedía me robó una noche de 14,000 pesos mexicanos
Se hospedó 2 noches en octubre de 2022
Respuesta de Stephanie M., Accounting Manager, el 12 oct. 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. . Our team works very hard to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Close to water and nightlife. My room happened to be a room for disbled people. I found it cold and the shower dod not work correctly.
Se hospedó 5 noches en agosto de 2019
Respuesta de Kim, el 5 sept. 2019
Thank you for ranking your visit and letting us know what you enjoyed about your stay and what we can improve upon. Your feedback is very valuable to us. Wishing you safe and happy travels.

10/10 Excelente

todd

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location on the waterfront. Nice property.
Se hospedó 2 noches en mayo de 2024
Respuesta de Maggie, el 23 may. 2024
Thank you so much for your recent stay and positive review. We are very happy to hear you enjoyed beautiful, downtown Portland! We hope to have you back again in the future.All my best,Maggie GSM

8/10 Bueno

FARRUKH

Ok
Se hospedó 1 noche en mayo de 2024
Respuesta de Maggie, el 21 may. 2024
Thank you for your recent stay and review. We hope to have you back again. All my best- Maggie GSM

10/10 Excelente

Vivian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Maggie, el 19 may. 2024
Thank you so much for your recent stay and kind review. We are all so very happy to hear you enjoyed your time at our property and in beautiful downtown Portland, Maine. We hope to welcome you back again soon. All my best,Maggie GSM

8/10 Bueno

charles

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Maggie, el 15 may. 2024
Thank you for your recent stay and review. We hope to have you stay with us again.All my best-Maggie GSM

6/10 Aceptable

Jonathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Paid for the more expensive water view room, but it was shabby, with fraying carpet and torn drapes. And the hotel did not tell me (until I checked out) that their charge for parking was $60 per day! Good location, decent breakfast (at additional cost).
Se hospedó 3 noches en mayo de 2024
Respuesta de Maggie, el 12 may. 2024
Hi Jonathan-Thank you for your recent stay and review. I'm very sorry to hear our property didn't meet your expectations. It looks like you may have had 2 cars with us during your stay. I went ahead and comp'd one of those vehicles. So a 90 refund is coming your way on your card. We hope you stay with us again.All my best,Maggie GSM

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is right downrown. It is quiet in spite of overlooking Portland's busiest street. The rooms are large and well furnished. The property is older, so the bathroom is dated, but everything works as it should, and is quite clean.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to ferry and other downtown restaurants and shops.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Alexandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Maggie, el 6 may. 2024
Thank you for your recent stay. I'm happy to hear you enjoyed your time here.We hope to see you again. All my best,Maggie GSM

8/10 Bueno

Malinda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to shops and restaurants
Se hospedó 1 noche en mayo de 2024
Respuesta de Maggie, el 5 may. 2024
Thank you for your recent stay and I'm happy to hear you enjoyed downtown Portland shopping and good eats. We hope to see you again!All my best-Maggie GSM

10/10 Excelente

Jesse

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thumbs up. Great experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 28 abr. 2024
Thank you for your recent stay and positive review. We hope you choose us again in the future.

10/10 Excelente

Giacomo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very professional and accomodating
Se hospedó 3 noches en abril de 2024
Respuesta de Maggie, el 28 abr. 2024
Thank you for your recent stay and positive review. We hope you choose us again in the suture.

6/10 Aceptable

Jennifer

Viaje familiar
Ok overall. The carpet is dirty in the elevator and in the room. Hair on sheets and in shower. The second dsy we left our room after 10 and it wss not cleaned. When we called the front desk and they had it cleaned only 1 bed was made. Seems like this hotel is in need of a renovation. No slippers or bathrobe. Shower had extremely low pressure. Front desk baird from friendly to cold personnel. Will not stay here again but it was a decent price.
Se hospedó 3 noches en abril de 2024
Respuesta de Maggie, el 28 abr. 2024
Thank you for your recent stay and review. I'm very sorry to hear that housekeeping didn't service your room as best as possible. We hope to use this to improve our guest experience. We hope you will choose us again in the future.

8/10 Bueno

Kris

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff! I arrived very late and was greeted with a smile and excellent service.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 23 abr. 2024
Thank you for your recent stay and positive review. Glad to hear all went well and that you were greeted with a smile! We hope to have you stay with us again in the future. -Maggie GSM

10/10 Excelente

Carmen

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was welcoming and personable, the room was comfortable, and the location was convenient to restaurant, island ferries, entertainment, and shopping. Will definitely return on my next visit.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you so much for your recent stay and positive review. I'm so pumped you had such a great experience. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excelente

Kendra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Only complaint was that the pool was cloudy and the hot tub was cloudy I did not feel that it was clean that was one of the perks that I wanted in the hotel that we were staying at otherwise it was a lovely place the beds were soft perfect sleeping conditions the room was cool when we needed it to be and the food was excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and positive review score. Glad you enjoyed our comfy beds and pool. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excelente

Michael, OKLAHOMA CITY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location and view of the harbor was great
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

8/10 Bueno

steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was fine.
Se hospedó 3 noches en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and review. We hope you enjoyed beautiful Portland, Maine. I hope you stay with us again in the future.Thank you,Maggie GSM

4/10 Malo

Christopher

Viaje familiar con niños
Property is pretty tired. Front guest were pleasant. We have called earlier and had asked for an early check in which they said was no problem. At check in we were told we shouldn’t have been told that.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and I'm so sorry for the miscommunication surrounding the early check-in. We hope you stay with us again in the future.All my best,Maggie GSM

6/10 Aceptable

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location . The downside was I never once got housekeeping, not even a fresh towel . Very expensive too and parking was an added on of $30 a night. That’s lame !
Se hospedó 2 noches en abril de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you so much for staying with us in beautiful Portland, Maine. I'm sorry to hear about the unexpected or missed items during your stay. We hope you come back to stay with us again in the future.Thank you, Maggie Poisson GSM

8/10 Bueno

Lenworth

Friendly and helpful
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Kenneth

Se hospedó 3 noches en marzo de 2024
Respuesta de Maggie, el 22 abr. 2024
Thank you for your recent stay and positive review score. We hope you stay with us again in the future.Thank you,Maggie GSM

10/10 Excelente

Cory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
East access to waterfront, valet parking convenient and more cost effective than other options nearby.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mallory

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicios
It had a great pool for smaller kids. My daughter loved it. The building was clean and well maintained. The staff was friendly and helpful.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Dylan

Viaje en pareja
Le gustó: Servicio y personal y servicios
A nice hotel by the harbor, beds are comfortable, and the valet parking was convenient. I only have a couple upsets, the mattress protector had hair in it, I’m not sure if those are changed each guest, but they should be, bed should also be sanitized and vacuumed down each guest. The wash cloths are doused in bleach, you can smell it while washing your face, it left a chemical irritation on my skin. (I’d bring my own washcloth) I would stay here again if the housekeeping did a better job with cleaning the beds. Which is the main reason for needing a hotel.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I did not like to pay for Valet Parking
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Charles

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Stephen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Roxanne

Viaje familiar
Le gustó: Servicios
The location and options for dining and shopping. Also the bar on site is a big plus.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Alyson

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely friendly. We were able to check in two hours early. This hotel has valet parking, and it is in walking distance of restaurants and hotels. However, the pool was closed for maintenance, which wasn’t clear when we originally booked the hotel. The shower pressure wasn’t great. Other than that, it was a great experience.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Sarah

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Robert

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Rebecca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good location and people!
Staff and location are excellent; the condition of the shower in our room was a little sub-par, as it drained slowly and the water pressure wasn't great. Loved that the room had a couch in it and also that we were allowed to check in a little early.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Brianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Scott

No le gustó: Condiciones de la propiedad
Tired Hilton
A little worn down. We stayed here a few years ago and it was nice. Now, worn out, outdated. There was a youth hockey team there and the parents let them run around with no regard to other guests.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Gayle

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Neal

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nancy

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Staff was wonderful. Valet worked seamless and pool was clean
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Phyllis, Bangor

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect and easy for a quick overnight trip to see a concert and eat out. Will definitely go again!
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Susan

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again
It was a beautiful place with lots of complimentary options. Great location and very friendly staff.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location right on Portland’s exciting waterfront.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Donald

Viaje en pareja
Convenient and friendly staff.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024