Recepción

Opiniones de Motel 6 Portland, ME

2 out of 5
Motel 6 Portland, ME
1 Riverside St, Portland, ME

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 83 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 252 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 218 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 257 de 1000 opiniones" "

5.8/10

Limpieza

6.6/10

Servicio y personal

4.6/10

Servicios

5.2/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Francisco

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La atencion pesima 1 hora de espera en el lovi
Se hospedó 1 noche en mayo de 2021
Respuesta de Manager, el 2 jun. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad

10/10 Excelente

Manuel, Puerto Plata, DR.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente para pasar la noche.
Había hecho reservas en varios hoteles para mi viaje. En Hotels.com y expedia.com, definitivamente el seguimiento que da hotels.com es superior.

2/10 Terrible

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Definitely was not worth what I paid for that room, I’ll never stay at a Motel 6 again. I understand it’s the height of the tourist season, fact remains, it was not worth it.
Se hospedó 6 noches en agosto de 2022
Respuesta de Manager, el 11 ago. 2022
Hello Philip, We appreciate the time you have taken to bring to our attention your feedback with regards to our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

James

Viaje en grupo
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 10 ago. 2022
Hello James, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Matthew

Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 1 nov. 2022
Hello Matthew, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Alain

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Réservations annulées, n’a pas été informé
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 11 oct. 2022
Hello Alain,Thank you for your review and comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excelente

Anoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff where wonderful with accommodating my needs with checking in and out. I would stay there again.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 22 jul. 2022
Hello Anoria, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Andrew

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel could use some help.
When trying to check in the people running the front desk were more concerned with handing out food to extended stay guests (I’m assuming they work nearby) and did not acknowledge me at all and kept letting the other go in front of me. I stood patiently for over 5 minutes while this happened. The second person working saw me and simply sat on a chair doing nothing and not acknowledging me. There were no blankets on the beds and the room was very run down. The elevator smelled of cigarettes. The front desk did give us blankets and extra pillows when we asked before going to sleep. In the morning when I pulled back the shower curtain there were 3 roaches in the tub.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 11 jun. 2022
Hello Andrew, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

John

No le gustó: Servicios
I was charged by the hotel even though i already paid Expedia
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 10 jun. 2022
Hello John, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Paul

No le gustó: Limpieza, servicios, condiciones de la propiedad
They had no reservation or a room for me even though i had a printed confirmation in my hand.
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 13 jun. 2022
Hello Paul,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Bueno

Thomas

Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 20 ago. 2022
Hello Thomas,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bueno

Shane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 20 ago. 2022
Hello Shane,It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean comfortable but bare bones
Se hospedó 2 noches en mayo de 2022
Respuesta de Manager, el 17 may. 2022
Dear Guest, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Joseph

No le gustó: Limpieza
I booked a room months ahead of our trip for two beds. The morning of my reservation i received a call stating that they over booked and only had a one bed available but could get a cot for our room. There was not cot available either for our room so had to get a blow up bed. Was not able to get a extra blanket either. This property was not a great place to stay. As myself wife and 6 year old son pulled into the parking lot there was 8 cop already on the property doing a drug bust. We then find out the drug bust was only 10 doors down for our room with our 6 year old son. All night like there was pounding on the doors from the homeless people they have in this motel. I was afraid for my wife and kid. When we finally decided to leave at 8am in the morning we was faced with a drug over does taking place right infront of our child. Not q safe place at all. Will not return to this motel 6.
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 30 abr. 2022
Hello Joseph, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excelente

chul, CHICAGO

Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 26 ene. 2022
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Bueno

Stacey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was super clean but the accommodation was bare bones. No shampoo or hair dryer. I liked the flooring (some sort of laminate) but it made the room echoey. Staff was super nice.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 23 oct. 2021
I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

4/10 Malo

Hiep

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't book this hotel, hotels.com need to remove this hotel off the list. Children cried all night, after I stay, I read from previous guests commentd that city of Portland used this hotel for homeless poeple.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 19 oct. 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We appreciate you taking the time to share your experience.

2/10 Terrible

Jamel

Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 12 ene. 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excelente

Salin

Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 14 oct. 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Bueno

Dianne

Le gustó: Limpieza y servicio y personal
Staff was awesome; very friendly and helpful. Property is conveniently located near major roads and a few chain restaurants. Good choice if you are looking for a place to just sleep. Room is very basic but clean and functional. Nothing fancy but it works.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 9 oct. 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Terrible

Kimberly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unsafe
Hotel was frightening. Dirty and clearly has residents there.
Se hospedó 2 noches en octubre de 2021
Respuesta de Manager, el 8 oct. 2021
It means so much to have earned your business. We appreciate the feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Aceptable

Rosalie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It always felt dirty and the last morning, there were two cockroaches. We killed one the other one got away. I believe there were hookers turning tricks. Doors slamming all night long. Every night when we came back exhausted from our day. The keys didn’t work. So we had to go back down to get the keys reprogrammed. Tub didn’t drain. In other words, this is the most disgusting place I have ever stayed.
Se hospedó 3 noches en octubre de 2021
Respuesta de Manager, el 8 oct. 2021
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Bueno

Wanhong

Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 3 ene. 2022
On behalf of our entire staff thank you for staying with us and for rating your stay.,

4/10 Malo

Jim

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 4 oct. 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Donald

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Portland
The elevator and hallway smelled like vomit and the room reeked of cigarette smoke
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 5 oct. 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our elevator and comments about our room. I hope that we will impress you with exemplary service during future visits.

6/10 Aceptable

Charles

Viaje en grupo
No le gustó: Servicio y personal y servicios
We were relocated here after Hilton Doubletree inexplicably cancelled our reservation made months ahead. They simply bounced us back to Expedia to solve the problem. HATE Doubletree service, who’s probably bounced us for a higher rate. Expedia needs to discipline Doubletree to protect Expedia customers.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 4 oct. 2021
We appreciate the comments, especially with regards to your opinion of our rate as well as our service. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Aceptable

Dianne

Le gustó: Limpieza y servicio y personal
Purely functional room if you are looking for a place to just sleep. Seemed sketchy on first impression but room was clean and had no problems. Convenient to airport and nearby chain restaurants, gas stations, etc
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 3 oct. 2021
Thank you for your valuable opinion regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Bueno

BETSY, STILLWATER

Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager, el 25 dic. 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

JOYCE

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 24 dic. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Skyler

Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 23 dic. 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Vaibhav

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
We had booked a non smoking room and we got a room smelling of cigarettes, with ash on bedding. On calling the front desk we were told that this is a non smoking room. Since there were no other room available we had stay in for the night. Will be never visiting this brand again
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 21 sept. 2021
We can't thank you enough for sharing your feedback with regards to our front desk and also our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Aceptable

mario

Viaje de negocios, Viaje con mascota
Le gustó: Servicio y personal
Is ok
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 19 sept. 2021
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Malo

David

Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 19 dic. 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 Aceptable

Michael

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
smelly hallways rotting window sills
Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager, el 18 sept. 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Stephen

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 18 dic. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Dianne

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an unsafe location. My friend and I go on a road trip every summer and have stayed at many cheap roadside motels. Here there are people smoking, loitering, homeless, obvious illicit activity in the parking lot. A car was blocking the "check in" temporary parking area for 30 minutes, full of people who were not guests. They were chain smoking and watching people go in and out. I observed someone who literally walked off the street to use the microwave and ice machine. It's a free for all for street people. Cigarette burns everywhere in the room, there is rotting wall by the windowsill, the tub and sink don't drain, pubes on toilet, it's musty with other unidentifiable odors. Our dead bolt is stuck and doesn't turn. There was a case manager or social worker speaking with clients in the front area, asking questions about HIV status, drug use, etc.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 17 sept. 2021
I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

ekaterina

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The NON smoking room turned out to be a stinky ashtray.
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 17 sept. 2021
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Christopher

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cigarettes and mold
The check in woman was rude and made us wait to check in while she smoked a cigarette out front, directly in front of a no smoking sign. The entire building smelled of mold and cigarettes and the bedsheets were stained and burned. We didn’t even stay the night, we just showered and left…horrible place.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 11 sept. 2021
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Malo

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad experience with checking in
It was go but i paid for the room through Hotel.com but i had to use a different credit card to pay for the room.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 10 sept. 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Denise

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was filthy. The room smelled. The towels were thin as tissues and felt like sandpaper. The floor in the room was coming up and posed a trip hazard. It was gross.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 10 sept. 2021
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

JONATHAN

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don't stay here. It was unsafe and dirty. The whole building wreaked of cigarettes. Not worth the cheap price. Felt unsafe and uncomfortable the entire time we were in there (about an hour). We decided not to spend the night there after we checked into our room.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 10 sept. 2021
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

8/10 Bueno

jing

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's OK for the value
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 6 sept. 2021
Thank you for your review and comments regarding our value. We appreciate you taking the time to share your experience.

2/10 Terrible

Kevin

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was damp and the sheets were damp. It smelled terrible.
Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 4 sept. 2021
Thank you for sharing this experience with us. We truly value you feedback with regards to our room as well as our sheets. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Hunter

Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 17 sept. 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excelente

Edward

Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 29 nov. 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 Bueno

Michael

Le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 29 ago. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Aceptable

Hilariel

Viaje familiar
Ok
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 8 sept. 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Aceptable

Aurore

Le gustó: Servicio y personal
No le gustó: Limpieza
Convenient motel
It was an okay place. The floor of my room was dirty to the point that my feet turned black. My blanket had some type of animal hair and the white sheet had a stain... The bathroom was really clean, which made me stay. The motel is in a great spot although it has paper thin walls and the long term residents were noisy at night. It was a convenient motel for my roadtrip.
Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 10 sept. 2021
I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

2/10 Terrible

Barbara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Motel 6 Portland Maine
Se hospedó 3 noches en agosto de 2021
Respuesta de Manager, el 25 ago. 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.