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Opiniones de Residence Inn by Marriott Portland Downtown/RiverPlace

3 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 497 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 282 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 119 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 63 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 42 de 1003 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se vieron homeless alrededor.
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service, el 20 jul. 2023
Agradecemos los comentarios, Jorge.Lamentamos profundamente los desafíos que tuvo durante su tiempo con nosotros. La seguridad de nuestros huéspedes es de suma importancia, por lo que lamentamos que haya tenido tales problemas. Nos mantenemos en un nivel de servicio mucho más alto, por lo que nos aseguraremos de abordar sus inquietudes con nuestro equipo en el futuro.Esperamos que nos brinde otra oportunidad de compartir una experiencia más positiva con usted pronto.

10/10 Excelente

Celeste

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 29 may. 2023
Thanks for the perfect rating, Celeste! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Portland Downtown/RiverPlace. Have a great day!

6/10 Aceptable

Raul Morales

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
No nos avisaron que teníamos que solicitar la limpieza de la habitación desde una noche anterior, por lo tanto NUNCA nos hicieron la limpieza de la habitación
Se hospedó 3 noches en mayo de 2022
Respuesta de Customer Service, el 15 may. 2022
Agradecemos los comentarios, Raúl. Es lamentable que su tiempo con nosotros fue menos que ideal. Nos preocupamos por la satisfacción y felicidad de nuestros huéspedes. Lamentamos que su habitación no haya sido renovada correctamente. Es importante para nosotros ofrecer a nuestros huéspedes una experiencia de calidad, por lo que abordaremos sus inquietudes con los miembros apropiados de nuestro equipo en el futuro. Esperamos que nos brinde otra oportunidad de compartir una experiencia más positiva con usted pronto.

8/10 Bueno

MARIA C

Se hospedó 2 noches en diciembre de 2021
Respuesta de Customer Service, el 9 ene. 2022
Thank you for taking the time to leave us a 8/10 rating, Maria! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn by Marriott Portland Downtown/RiverPlace.

8/10 Bueno

MARIA C

Se hospedó 2 noches en diciembre de 2021
Respuesta de Customer Service, el 5 ene. 2022
Thanks for the 8/10 rating, Maria! We're happy you had such a lovely stay at Residence Inn by Marriott Portland Downtown/RiverPlace! We look forward to hosting you again soon for an even more wonderful experience. Please let us know if there is anything more we can do to make your next stay perfect! Thank you again for sharing your rating with us.

8/10 Bueno

Sofía

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me pareció caro el estacionamiento, el hotel ok
Se hospedó 3 noches en agosto de 2021
Respuesta de Customer Service, el 29 sept. 2021
¡Gracias por la gran reseña, Sofía! ¡Nos alegra que haya tenido una experiencia agradable con nosotros! Es encantador que haya disfrutado tanto de nuestro hotel. ¡Eso es lo que nos gusta ver! Sin embargo, lamentamos que nuestro estacionamiento no cumplió con sus expectativas. Nos esforzamos por ofrecer una experiencia de primer nivel para nuestros huéspedes, por lo que nos aseguraremos de analizar sus inquietudes en el futuro. ¡Esperamos recibirlo nuevamente pronto para una experiencia aún mejor! ¡Tener un día precioso!

10/10 Excelente

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo recomiendo
Buena atencion, limpieza y ubicacion. Recomendable
Se hospedó 10 noches en julio de 2021
Respuesta de Customer Service, el 16 ago. 2021
¡Gracias por la calificación perfecta, Eduardo! Nos complace saber que ha disfrutado plenamente de su estadía en el Residence Inn by Marriott Portland Downtown / RiverPlace, ya que nos esforzamos por crear una experiencia de servicio completo para nuestros huéspedes. ¡Estamos ansiosos por volver a verte pronto! ¡Tenga un día fantástico!

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For resident should be free the parking Everything else was good
Se hospedó 1 noche en noviembre de 2020
Respuesta de Customer Service, el 21 nov. 2020
Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Portland Downtown/RiverPlace! We look forward to hosting you again soon. Have a fantastic day!

8/10 Bueno

KayCee

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was very nice. It was easy enough to get to OHSU the next morning. Staff were friendly and helpful.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jaspal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best breakfast
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 14 may. 2024
Jaspal, it's delightful to hear that you thoroughly enjoyed the breakfast at the Residence Inn by Marriott Portland Downtown/RiverPlace. We pride ourselves on starting our guest's day off right and we're glad to note we hit the mark with you! Looking forward to your next visit!

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 14 may. 2024
Adam, it's wonderful to see that you had an enjoyable stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We sincerely appreciate your positive rating on Expedia and look forward to the opportunity to welcome you back in the future.

10/10 Excelente

Lafotua

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We thoroughly enjoyed our stay at the hotel; it exuded tranquility, and the staff provided exceptional service. Despite initial reservations prompted by some negative reviews, we were pleasantly surprised by the delightful breakfast offerings and the overall hospitality extended to us. The hotel's surroundings offer a plethora of activities, with a picturesque waterfront for leisurely strolls and convenient access to bus and train stations. We wholeheartedly recommend this establishment for families and pet owners alike.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Lafotua, thank you for the glowing feedback. It's heartening to know that Residence Inn by Marriott Portland Downtown/RiverPlace met and exceeded your expectations. Exceptional service, delightful breakfast, and a tranquil setting brimming with activities are certainly the experiences we love to offer our guests. Your commendation, especially from someone who was initially skeptical, means a lot to our team members. We appreciate your recommendation, and we're excited to welcome you and your family, including your pets, back in the future.

10/10 Excelente

Grace Anne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love how clean it is and comfortable for a family of 4 with small kids
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 10 may. 2024
Grace, we're elated to know that the cleanliness and comfort at Residence Inn by Marriott Portland Downtown/RiverPlace met the needs of your family perfectly. Thank you for sharing your experience, and we look forward to welcoming you and your family back on your next Portland trip.

8/10 Bueno

Regan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 9 may. 2024
Regan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace and for providing us with your rating. We're delighted that your overall experience was positive and we look forward to the opportunity of serving you again in the future.

10/10 Excelente

Jan

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didn't like parking fee. Did like room, kitchen, shower. Breakfast was okay. Proximity to OHSU was great.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Jan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace for your stay. We're delighted to read that you enjoyed features like our spacious rooms, handy kitchens, and well-equipped showers. It's also great to know that our location suited your needs perfectly. While parking does come with a fee, we believe it ensures convenience and security. We'll take your feedback about breakfast into consideration, as we constantly work on enhancing our offerings. We hope to welcome you back soon.

6/10 Aceptable

Geoff

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
Only one elevator working, no fan in bathroom, not enough towels, Good breakfast, great bartender, easy parking and access to river trail, close to hospital area
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Geoff, we appreciate your candid feedback. It's regrettable to learn there were aspects of your stay that did not entirely meet expectations such as the elevator and bathroom amenities. We take note and ensure we'll pay careful attention to these in the future. On a brighter note, we're pleased to hear you enjoyed our delicious breakfast offerings and interactive bartending services at Residence Inn by Marriott Portland Downtown/RiverPlace. We also take pride in our convenient parking and the easy access we offer to the nearby river trail and medical center. We hope to have the opportunity to better your experience on your next visit.

8/10 Bueno

Jonathan

Le gustó: Servicio y personal
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Jonathan, thank you for sharing your feedback. We're delighted to know you found your stay at Residence Inn by Marriott Portland Downtown/RiverPlace to be pleasant. We hope to welcome you back soon.

4/10 Malo

Ben

Viaje de negocios, Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
No signage marking where to check in or park. Floors were filthy in the lobby and seating area. Overall the feel of the hotel was not up to par with most other Mariott hotels I have stayed in. The only thing I have to say about it is that the bed was comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 28 abr. 2024
Ben, it's unfortunate to read about your less-than-ideal experience. We regret that the cleanliness and signage did not meet your standards. Your comfort and satisfaction are our top priorities. It's good to hear, at least, that you found the bed to your liking. We hope for another opportunity to serve you, with the aim to surpass your expectations.

10/10 Excelente

Gary

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was suprised by the room layout for the price! It was a comfortable, quiet and convenient stay
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 24 abr. 2024
Gary, thank you for taking the time to share your experience. We're thrilled to hear that you found the room layout at Residence Inn by Marriott Portland Downtown/RiverPlace beneficial and comfortable, as well as our location convenient. We value your feedback and look forward to welcoming you back for another serene stay in the future.

10/10 Excelente

Wendy

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 14 may. 2024
Wendy, thank you for the rating you've given to Residence Inn by Marriott Portland Downtown/RiverPlace. It's heartening to know you enjoyed your stay. Your feedback is a valuable factor in our constant commitment to providing superior guest experiences. We're looking forward to welcoming you back.

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Can’t complaint about anything but just one of the elevators wasn’t working so it took longer to arrive.. but anythin else was deluxe… I’d come back for sure any time I’m stayin in Portland
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service, el 24 abr. 2024
Luis, it's fantastic to hear about your satisfying stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We regret the minor hiccup with one of our elevators and appreciate your patience. Delighted that you found the rest of our amenities high-end. We eagerly await your return the next time you visit Portland. Safe travels!

10/10 Excelente

Erik velasquez

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was really nice and comfortable
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 20 abr. 2024
Thanks for the perfect rating, Erik! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Portland Downtown/RiverPlace. Have a great day!

10/10 Excelente

Jia

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 9 may. 2024
Jia, it's wonderful to hear that your stay at the Residence Inn by Marriott Portland Downtown/RiverPlace met your expectations. Our team always strives to create memorable experiences and we are delighted to have done that for you. We hope to welcome you back on your next visit to the Portland area!

10/10 Excelente

Dong Min

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good place to stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 18 abr. 2024
Dong Min, it's delightful to hear you enjoyed your time at Residence Inn by Marriott Portland Downtown/RiverPlace. We appreciate your positive feedback and are thrilled that you found our hotel to be a wonderful place to stay. We hope to welcome you back soon!

10/10 Excelente

Dong Min

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good to stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
DongMin, we're thrilled to know you enjoyed your stay at the Residence Inn by Marriott Portland Downtown/RiverPlace. Your brief but positive feedback is greatly appreciated. We hope you'll choose our hotel for your future visits to Portland.

10/10 Excelente

Cindy

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 17 abr. 2024
Cindy, we're delighted to know that you had a great stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We praise your high rating and look forward to your next visit. Safe travels!

10/10 Excelente

Tu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Tu, the team at Residence Inn by Marriott Portland Downtown/RiverPlace appreciates your perfect rating. We're thrilled to hear that you had a wonderful stay and we can't wait to welcome you back in the future.

8/10 Bueno

Abhishek

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
The property is well maintained and location is pretty good. To improve: Breakfast options are limited. One of the juice option was always out of order during our stay. One of the lift was also out of order for all 4 days which was really painful with only 1 lift functioning.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Abhishek, thank you for sharing your experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We're delighted you appreciated our well-kept property and convenient location. We do acknowledge your feedback regarding the breakfast choices and the availability of beverages. Additionally, we regret any inconvenience caused by the limited lift service. Your comments will guide us as we continue improving our guest experience. We hope to host you again in the future.

10/10 Excelente

Julie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property and rooms, but think the $39 parking rate is excessive.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Julie, we're thrilled to read about your positive impression of Residence Inn by Marriott Portland Downtown/RiverPlace's property and rooms. However, it seems like the parking rates impacted your experience. Please know that our costs are comparable to similar urban locations while providing convenience and security. Looking forward to welcoming you back in the future.

8/10 Bueno

MOHAMED

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good and clean suite but I didn’t like the area around the hotel looks industrial
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 13 abr. 2024
Mohamed, we appreciate your positive feedback about the cleanliness of your suite at the Residence Inn by Marriott Portland Downtown/RiverPlace. We note your concerns about the neighborhood surrounding the property and understand that it may not appeal to everyone. However, we hope that you found its proximity to various points of interest beneficial during your stay with us. We hope to welcome you back in the future.

10/10 Excelente

Kathyrn, Eugene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love this property. I love the room. It is spacious. The beds are comfortable. It's quiet. It has a nice little kitchenette. I like that the bedroom is separated from the living room and the staff is always very friendly and helpful. What I don't like is having to pay $39 to park my vehicle. I feel that that should be included in the price of my room, but unfortunately it's not. I also believe that they should have an expanded menu. That's the only other thing that I would like to see is that their menu is a little more expanded for their evening meals. They're still delicious
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 12 abr. 2024
Kathyrn, we are delighted to hear how much you appreciate Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful knowing that our spacious rooms, comfortable beds, and the separation of living spaces met your expectations. We're also glad that our team members offered friendly and helpful service at all times.In regards to parking, it's worth noting that our fees are competitive with those in the area to support the constant availability and security of the parking facilities. We appreciate you sharing your thoughts about the menu variety for evening meals, as we are continually looking to enhance our guest experience. Thank you for your valuable feedback, and we hope to welcome you back soon.

6/10 Aceptable

Katherine

No le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 12 abr. 2024
Katherine, thank you for taking the time to rate your stay. We realize that your rating indicates there were aspects of your experience that could have been improved and we hope to have the opportunity to serve you again in the future.

10/10 Excelente

Sean

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 29 abr. 2024
Sean, it's wonderful to hear that your experience at Residence Inn by Marriott Portland Downtown/RiverPlace was top-notch. The entire team is thrilled to have met your expectations. We're excited to welcome you back in the future for another exceptional stay. Safe travels until then.

8/10 Bueno

Shurvon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lobby and room is clean, spacious and very nice. Parking price is a big HIT in the pocket so be prepared.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Shurvon, we are delighted to know that you found the Residence Inn by Marriott Portland Downtown/RiverPlace both spacious and pristine. We understand your concern about parking costs and assure you we are competitive within the local market. Your feedback is valuable and we'll look into ways we can enhance overall guest satisfaction on this matter. We look forward to your next stay with us.

10/10 Excelente

Jolyne

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 5 abr. 2024
Jolyne, it's wonderful to hear you had a fantastic experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We appreciate your top rating and hope to welcome you back again in the near future.

10/10 Excelente

Diamond Crystal

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 23 abr. 2024
Diamond, thank you for leaving a splendid 5-star rating for Residence Inn by Marriott Portland Downtown/RiverPlace! We're thrilled to know that you had an excellent stay. We appreciate your support and look forward to hosting you again in the future.

6/10 Aceptable

Stephen

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
There were great rooms. The breakfast was listed until 10, but when we came down at 9:30 the breakfast was being cleaned up. We did have a great meal at a cafe down the street within a short walk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Stephen, we're glad you enjoyed our spacious rooms and found a delightful meal nearby. However, it seems that there may have been some confusion regarding breakfast timing. We assure you that we strive to provide adequate time for all guests to enjoy their morning meal. We hope to better serve you in the future to meet and exceed your expectations.

4/10 Malo

MICHELE

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Michele, it seems your experience at our hotel didn't meet your expectations. We would appreciate any feedback about the aspects of your stay that could be improved upon. Your insight is crucial in making sure all our guests have a pleasant experience. We hope to have another opportunity in the future to better serve you.

10/10 Excelente

Joe

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
LOVED THE KITCHENETTE, amazing view of the bridge. Room was neat and clean😄. Overall 10/10.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Joe, we're thrilled to hear that you enjoyed the convenient kitchenette and wonderful views from your room at the Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful to know you found everything neat and clean. We appreciate your perfect score and hope to welcome you back again soon.

8/10 Bueno

amber

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Amber, thank you for sharing your rating on your recent stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We're glad to hear that you had a positive experience and we look forward to welcoming you back in the future.

6/10 Aceptable

james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was alright but the pool was full of rowdy kids. I guess because of spring break . Breakfast was terrible.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
James, thank you for sharing your recent experience. We're sorry to hear you encountered some disturbance at the pool area and weren't satisfied with our breakfast offerings. Your feedback helps us highlight opportunities for improvement. Rest assured we will pass on your remarks to our colleagues in charge. We hope to have another chance to provide you a more pleasant stay in the future.

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to South Waterfront Station with Busses: 9, 19, FX2, 35, 17, 291 Light Rail: Orange Line, and Trollies A, B, NS. The Hop system for transit payment is great. You can tap with any credit or debit card and it will only charge you when your previous ticket expired. If you ticket more than three times it tops out by just charging you for a day pass. Every city should have this fare system!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Dave, it's heartening to know you appreciated the convenient location of the Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled it provided seamless access to numerous transit options and you found the Hop system beneficial. We'd love to welcome you back in the future! Safe travels.

10/10 Excelente

Heather

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location for ohsu appointments. Clean and nice rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Heather, it's great to hear that you found the location of Residence Inn by Marriott Portland Downtown/RiverPlace convenient for your OHSU appointments. We're also pleased that you appreciated the cleanliness and appeal of our rooms. Your kind words motivate us to keep delivering an exceptional stay for all of our guests. Thank you for choosing us and we hope to welcome you back soon.

10/10 Excelente

EMBEE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Courteous staff, Clean hotel and very good breakfast. I highly recommend this hotel.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
EMBEE, thank you for sharing your wonderful experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled to hear you enjoyed the cleanliness of our hotel, the quality of the breakfast, and the courtesy of our team members. Your recommendation means a lot to us. We look forward to your return!

10/10 Excelente

Chaeli

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful room, not what i expected and was pleasantly surprised
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Chaeli, we are thrilled to hear you had a beautiful experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. It's a delight that we exceeded your expectations and left a positive impression. We can't wait to welcome you back for another pleasant surprise in the future.

4/10 Malo

Elizabeth

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Check in was 4PM. I didn’t get confirmation that my room was ready until 8:45PM. Person at check was not friendly and was clearly not happy to be there. There were two towels in our room for 4 people and when I called down to the desk for more they said the front desk didn’t have any towels and housekeeping was gone for the night. Room was great. Too bad they don’t have the service to support it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Elizabeth, thank you for sharing your experience. We deeply regret any inconvenience caused by the extended check-in time. It's unfortunate to hear about the interaction you had with our colleagues at the desk and the issue with towel availability – these are certainly not reflective of the service we aim to provide. The positive feedback regarding the room itself is pleasing to hear; We are dedicated to ensuring the service standards coincide with our top-notch accommodations. We look forward to a future opportunity to provide you with a stay meeting, and hopefully exceeding, your expectations.

6/10 Aceptable

Elena G

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Thank you for the feedback, Elena.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Aceptable

Mercy

Le gustó: Condiciones de la propiedad
Front desk is a lady very rud not friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
We appreciate you taking the time to reach out to us, Mercy.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

10/10 Excelente

hyojin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
다운타운 끝자락쯤이라 차로 여행하는 사람에게 강력 추천합니다. 조용하고 실내도 깨끗하게 잘 정돈되어 있었습니다.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
효진님, 레지던스 인 바이 메리어트 포틀랜드 다운타운/리버플레이스가 특히 차량을 이용하는 여행자에게 강력하게 추천되었다는 말을 듣고 정말 기뻤습니다. 고객님께서 조용하고 깔끔한 인테리어를 느끼셨다니 저희도 기쁩니다. 귀하의 의견에 감사드리며, 다음 번 해당 지역 방문 시 다시 뵙기를 바랍니다.

10/10 Excelente

kyra

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 10 abr. 2024
Kyra, thank you for the outstanding rating you've given Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled to know you had a wonderful experience. We can't wait to welcome you back soon.