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Opiniones de The Marmalade Hotel

4 out of 5
The Marmalade Hotel
HOME FARM ROAD, Portree, Scotland

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 150 de 202 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 34 de 202 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 202 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 202 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 202 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JOSE GERARDO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo excelente
Se hospedó 1 noche en abril de 2022
Respuesta de Guest Relations Team, el 17 jun. 2022
Dear Jose Thank you for a 10/10 review. We are always happy to hear our guests have had a memorable experience of the "Misty Isle". We hope to have you stay with us for a future trip!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel recientemente reformado, instalaciones de muy buena calidad. Desayuno muy completo. Situación ideal, cerca del centro de Portree pero sin ruido. Vistas muy agradables. Habitación un poco pequeña pero muy bonita.
Se hospedó 1 noche en agosto de 2018
Respuesta de Susan, el 29 ago. 2018
Thank you very much for your lovely review. We really appreciate it and hope to be able to welcome you again in the future. Best wishes Marmalade Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lindisimo hotel. Amplia habitación. Lugar tranquilo
Se hospedó 2 noches en julio de 2018
Respuesta de Susan, el 21 jul. 2018
Thank you very much for your lovely review. We hope you took away nice memories and that you come back sometime in the future. Best regards Susan Reservations Marmalade Hotel

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The restaurant staff was great!
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

kathy, Delray Beach

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We were so excited to stay at The Marmalade Hotel. However, this hotel misses the mark in a few categories: We were left to carry our luggage up the stairs (no elevator). The staff sort of half-heartedly answers questions about area restaurants/sights. Our room's thermostat was not working properly and we roasted on the first night. We tried getting help, but the night shift woman didn't know how the control worked. The next day we found out that the receptionist needed to turn our HVAC system on with a switch behind the front desk! There was not an apology for our hot, sleepless night. An apology would've gone a long way.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Vijay

Viaje en pareja
No le gustó: Condiciones de la propiedad
This property is grossly overpriced. It is no more than an motel but we pay 7 star hotel prices. Not worth the costs and poor value
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Adrienne

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
At check in, I was asked to pay for the stay despite already having prepaid through Expedia. I was refunded promptly once I showed the confirmation email. The hotel room itself is nice and quiet. We stayed in hoping for room service but it was not being offered. Two employees told us they are short staffed and don’t normally work the positions they were in, hence all the confusion. The rate is quite high for the lack of service and amenities you get at the hotel. Next time, I’ll look for a hotel for on the water instead.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

jean-marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
hotel calme , bien placé, pas d' acensceur
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rebecca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the area. Walkable, plenty of stores and restaurants. The best restaurants book pretty quick so if you are interested in one, ensure to make reservations ahead of time. Lovely town
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Richard, Cornelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Marmalade staff went above and beyond in helping us with our dining choices even going to the restaurant to confirm our reservations. The breakfast was delicious. Would definitely stay here again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved Portree and this hotel. Our only suggestion would be to book dining reservations in advance. We BARELY got in for dinner after trying 5-6 restaurants as a walk-up. And this was early in the season (3rd week of April). The brunch at the hotel is great, but I'd also book that early if you want an early start out on the trails.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Delightful environment; top class room; excellent food
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay for Isle of Skye
Se hospedó 8 noches en marzo de 2024

10/10 Excelente

Carmela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is clean and convenient, all in a standard modern style. I usually prefer old school with lots of character, but this was a last minute emergency stop. And what a great choice! The staff were absolutely wonderful - really kind and helpful. We booked late in the evening because a road closure precluded our getting back to our hotel on the mainland. The staff graciously offered us toothbrushes and went out of their way to find a restaurant that could accommodate us at the late hour. So welcoming
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Caren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff at this property were lovely. They were all helpful and attentive. Susanne, at the front desk is a gem. She was friendly, helpful and just so friendly. She had great recommendations for restaurants outside of Portree and was so sweet to our son.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

whit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, staff was wonderful it even smelled gorgeous! The food was OUTSTANDING in the restaurant.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Jennifer

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms itself were great with spacious bathrooms. The staff was uber friendly and knew us / which room we were staying throughout the hotel. The restaurant there is fabulous, we ate both dinner and breakfast and immensely enjoyed both. Would NOT hesitate to stay here again! Such a pleasure in Portree!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
High quality accommodation in a quiet area only five minutes walk from the centre of Portree
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Verna

Le gustó: Limpieza y servicio y personal
Lovely small hotel.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rebekah, Boyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sebastian

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Sehr zu empfehlen, Sehr freundliches Personal
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

chloe

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property but the stand out was the staff. Incredibly helpful and attentive. Full of local knowledge and recommendations and nothing was ever too much bother.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Kristina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a wonderful place! We thoroughly enjoyed our stay and getting away to Skye! Would absolutely stay there again
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really lovely hotel. Rooms were well designed and large, staff were really friendly. So quiet and got a great sleep plus there were snacks in the room which was a nice touch. Would also really recommend the breakfast. Great value and delicious
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Bonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely. Nice check in staff. Room was very comfortable. Great linens, had the best sleep. Bathroom and amenities were amazing. A must stay if you visit Portree. I checked the other options as we strolled thru town just curious-nothing close to this! Don’t hesitate to book here!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lewis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed one night during a Highland road trip - lovely hotel and an excellent dinner. Sadly we left before breakfast, but really hope to be back someday soon !
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Scott

Great location to walk into Portree in 5 minutes. Relatively central to drive to other areas and sites in Isle of Skye. All of the staff where very warm and personable
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Lucy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel, beautiful views from the rooms and very attentive staff. Great bathroom and also ate breakfast here which was wonderful. Only a 5 minute walk into the centre also - would definitely recommend.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jivesh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Mercedes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel Highly recommended Staff extremely nicr
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Simon

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

CAROL, CHICAGO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We so enjoyed our visit here. We stayed for 2 days. What a lovely hotel. Great restaurant - we had dinner and breakfast here. Options were delicious. Our initial reception person was new and did not know the area but everyone else was informative and helpful. This was a great location to tour Skye and an easy walk into town. All the extras were appreciated. The view from our window was so pretty and the bed was comfortable. Nice coffee/tea options too. We recommend and want to come back!
Se hospedó 2 noches en octubre de 2023
Respuesta de Laura, el 13 nov. 2023
Dear Carol,Thank you for taking the time to leave us your kind feedback. It is great to hear you enjoyed your time with us at Marmalade Hotel and in our Chargrill Restaurant. We appreciate your kind words and hope to welcome you again should you ever visit the beautiful Isle of Skye.Kind regards,Laura CareyRooms Division Manager

10/10 Excelente

Graham

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property managers were absolutely wonderful and welcoming us with a card and some Scottish tablet since we were on our honeymoon. Very friendly and accommodating staff.
Se hospedó 3 noches en octubre de 2023
Respuesta de Augusto , el 29 oct. 2023
Thank you for your kind words and time to rate our hotel and staff.We hope to see you again soon.

10/10 Excelente

Francesco

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All perfect !
Se hospedó 2 noches en octubre de 2023
Respuesta de Augusto , el 29 oct. 2023
Thank you very much for your rating and time to rate us.We hope to see you soon again.

6/10 Aceptable

Tim

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Staff reception were not receptive to tourists Lack of welcoming feel Rooms are fine and quiet A very transactional experience Limited and pricey menu No bar other than part of the restaurant but good selection of local product
Se hospedó 3 noches en octubre de 2023
Respuesta de Laura, el 28 oct. 2023
Dear Tim,Thank you for taking the time to leave us your feedback. We are saddened to hear you found our team wasn’t receptive to you, as a guest of the hotel and of Skye - this is certainly not the intention. Our staff work hard to provide all our guests with attentive, personalised and friendly service and we sincerely apologise if you felt this was not the case.We hope you had a wonderful onward journey and should you return to Skye, we would like the opportunity to show you the finest guest experience that I know we are capable of offering.Kind regards,Laura CareyRooms Division Manager

6/10 Aceptable

Katrina

Le gustó: Comodidad de las habitaciones
Good but not worth the price
Given what we paid, not worth the cost. You’re paying for location, decent hotel but certainly overpriced. No food available on Mondays, staff not particularly friendly.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, el 22 oct. 2023
Dear Katrina,Thank you for taking the time to leave us your feedback. We are sorry to hear your stay with us did not meet expectations. Our rates are based on market trends and are competitive towards similarly rated hotels in the area. Prior to arrival, we do reach out to all our guests advising on breakfast and dinner reservations, as well as our restaurant being closed Sunday-Monday.We are saddened to hear you found our team unfriendly - this is certainly not the intention. Our staff work hard to provide all our guests with attentive, efficient and friendly service and we do sincerely apologise if you felt this was not the case.We hope you had a wonderful onward journey and enjoyed your time in bonnie Scotland.Kind regards,Laura CareyRooms Division Manager

8/10 Bueno

Sidnei

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel was ok, but disappointed because restaurant was closed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, el 22 oct. 2023
Dear Sidnei,Thank you for taking the time to leave us your feedback. It is great to hear you enjoyed your time with us. We do reach out to all our guests prior to arrival advising on breakfast and dinner reservations, as well as our restaurant being closed Sunday-Monday. We hope you had a wonderful onward journey and that you will think of us, or one of our sister hotels for your next visit to bonnie Scotland.Kind regards,Laura CareyRooms Division Manager

10/10 Excelente

Daria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay at the Marmalade. Easy walk into town but quiet and removed from the touristy center. Staff was friendly and helpful. Do fine at the Chargrill for dinner if you have a chance, best steak we’ve had all year!
Se hospedó 3 noches en agosto de 2023
Respuesta de Laura, el 2 sept. 2023
Dear Daria,Thank you for taking the time to leave us such a kind review. It is great you hear you enjoyed the quiet in our location, that is only a stone’s throw from the busy town centre. We are glad to know you enjoyed dining at our Chargrill Restaurant (the dry aged fillet of beef is my favourite too!). We hope you had a pleasant onward journey and please reach out to us or one of our sister hotels across bonnie Scotland for your next visit.Kind regards,Laura CareyRooms and Division Manager

2/10 Terrible

Raymond

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

ruth

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Terrible stay!
Do not stay here. Heavily overpriced at £200 per person per night! We were in an attic room with no lift to it or air conditioning and a window that was broken and could not stay open! There was no room for us in their dining room to have dinner and the second day there was no water from 11am until 5 but they didn’t tell us when it went on and had said we might have to leave!! We didn’t even get a complimentary glass of wine or money off!! I can’t get in contact with hotels .com to talk to anyone about it all! It has been a terrible £800 stay which we were treating ourselves to for our special wedding anniversary!!!
Se hospedó 2 noches en junio de 2023
Respuesta de Moira, el 18 jun. 2023
Dear Ruth,Thank you for your review. I would like to apologise for the issues you experienced during your stay with us. You stayed in one of our Premier rooms, and they are located on the top floor of the hotel to allow the best views. The Premier are large and light rooms, the one you occupied during your stay has 3 windows, and I feel that calling them attic rooms is not a fair description. Our maintenance team has been notified about the issue with the one window which would not stay open. Should you have contacted our reception team at any time with your concerns, we would have been able to act on them immediately and of course, offer you compensation to any inconveniences during your stay. As it was, the first we heard about the window was at your departure, and that was the only concern you mentioned to our team.Should you like to talk in detail about your experience at the Marmalade hotel, please do not hesitate to contact me directly.Kind regardsMoira

8/10 Bueno

Gordon

Se hospedó 1 noche en mayo de 2023
Respuesta de Moira, el 18 jun. 2023
Dear Gordon,Thank you for the score. We hope to be able to welcome you again on your next trip.Kind regardsMoira

10/10 Excelente

Mary Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved our room! It was spacious and well appointed. There were plenty of outlets to recharge our phones. The bedding was so comfortable! Breakfast was delicious and a fun experience. All of the staff were very friendly.
Se hospedó 1 noche en marzo de 2023
Respuesta de Moira, el 18 may. 2023
Dear Mary Louise,Thank you for posting your review. I am happy you liked our bedding, the breakfast, and enjoyed the amenities at the Marmalade Hotel. Please come visit us again on your next trip.Kind regardsMoira

10/10 Excelente

Saiendra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Moira, el 18 jun. 2023
Dear Saiendra,Thank you for the great score! We hope to be able to welcome you again on your next trip.Kind regardsMoira

8/10 Bueno

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spectacular views and the room had an airy atmosphere. All very nice!
Se hospedó 1 noche en abril de 2023
Respuesta de Moira, el 2 may. 2023
Dear Christopher,Thank you for posting your review. We hope to see you again on your next visit to Skye.Kind regardsMoira

10/10 Excelente

Cassie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Warmth and modern luxury. We enjoyed several nights at this lovely hotel just a short walk up the hill from the waterfront. An excellent restaurant and fantastic staff made a rainy visit feel cozy and welcoming.
Se hospedó 2 noches en abril de 2023
Respuesta de Moira, el 2 may. 2023
Dear Cassie,Thank you for posting this great review. Our team is always happy to make our guests feel welcome, and to have the best time at the Marmalade Hotel. We hope to see you again on your next visit to Skye.Kind regardsMoira

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely the place to stay in Portree
I was on a tour and had one night in Portree. I am so glad I picked the Marmalade Hotel. They were so nice and helpful and the room was comfortable and I had a good night sleep. A easy 5 minute walk into town.
Se hospedó 1 noche en abril de 2023
Respuesta de Augusto., el 18 abr. 2023
Thank you for your thoughtful words, Linda.Hope to see you soon.Kind regards,

10/10 Excelente

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property seemed new, clean, very well appointed, beautiful and super comfortable. All the staff were very nice, friendly and professional. Great location. Would definitely recommend and hope to go back!
Se hospedó 2 noches en abril de 2023
Respuesta de Augusto., el 18 abr. 2023
Thank you for your thoughtful words, Suzanne.We hope to see you soon.Kind regards,

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you for an amazing stay
Great location near the downtown area. The facilities and staff were amazing. Would highly recommend!!!
Se hospedó 2 noches en abril de 2023
Respuesta de Augusto., el 18 abr. 2023
Thank you for your kind words, Shawn. Hope to see you soon.Kind regards,