Dear Gisela,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager

Dear Andrew, Thank you for staying at the Hilton Prague Hotel and for completing the On-line Guest Questionnaire regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by some shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot to make your stay faultless. I know, that it is surely frustrating when expectations are not met. However, I do hope, that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly if you decide to visit the Hilton Prague Hotel again to arrange your stay. Sincerely Yours,

Dear Jorge Javier,Thank you for staying at the Hilton Prague Hotel and for completing this kind feedback regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Mr. Javier, thank you very much for your patronage and I look forward to your next stay in our property. Best regards,

Dear Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you for your valuable patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Bueno, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. However, according to additional comments you maid let me reassure you that you can book a room with breakfast or without according to your preferences. On the other hand, parking is not included in the room rate for the same reason - not all our guests need it. So it is subject to additional charges and prices aligned with similar properties.Please note that our guest satisfaction and feedback are of great importance to us, therefore, we very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours,

Dear Mr. Luis, Thank you for staying at the Hilton Prague Hotel and for taking the time to give us valuable feedback. I regret that we did not manage to match your expectations during your latest stay and you found hotel not for your liking. However, I believe that I personally explained you policy for benefits and our Executive floor Manager sent you link with all details. Despite your low score I do hope to welcome you back to our hotel one day and will do our best to make your next stay more memorable. Sincerely,

Dear Salma, Thank you for staying at Hilton Prague and for providing your review. We are delighted that the hotel services met your expectations. We look forward to welcoming you back in not too distant future.

Dear Lizeth, Thank you very much for your positive comments and hotel ranking. We are happy that you found our beds super comfortable. Looking forward to welcoming you at Hilton Prague during your next stay in Prague. Kind regards, Marketa, Marketing

Dear Christian, thank you for your feedback. We are pleased to hear that your business trip was enjoyable and that you have had a nice relaxing time on our sunny terraces at Beer Garden Karlín. We hope to welcome you back in the future for a Prague getaway. Kind Regards

Dear Juan Bernardo, thank you very much for your kind review. It is always a pleasure to learn that our guests have enjoyed their stay with us and appreciated efforts made by our staff. I will be certain to share your feedback with the entire team, as it indeed acts as a great motivator. Mr. Bernardo, I hope that we will have the distinct pleasure of welcoming you back to Hilton Prague in the future. Sincerely Yours,

Dear Mr. Dubb,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager

Dear Daniel,Thank you for choosing to stay at the Hilton Prague Hotel and for taking the time to leave such a fantastic review. I was thrilled to learn that you thoroughly enjoyed your stay with us and that you found our services to be to your liking. We hope that you'll come back soon and that we'll have the pleasure of welcoming you once again.With kind regards,Jiří, Duty Manager

Dear Adele,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Chrisowalandis,Thank you for staying at the Hilton Prague Hotel and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were overall satisfied with the services and facilities provided.However, I was disappointed to learn that your stay was negatively influenced by the reception desk agents. I will bring your comment to the attention of the Front Office Manager to follow up to prevent such shortcomings in the future.On a happier note, I was pleased that you have enjoyed your stay at the Hilton Prague Hotel overall, and I hope that we will have an opportunity to welcome you back.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Verena,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Jong Eun,Thank you for choosing to stay at the Hilton Prague Hotel and for taking the time to leave such a fantastic review. I was thrilled to learn that you thoroughly enjoyed your stay with us and that you found our services to be to your liking. We hope that you'll come back soon and that we'll have the pleasure of welcoming you once again.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Ariel,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your stay at our hotel.We regret to hear about the initial encounter with our staff, and we appreciate your patience and understanding as we worked to address the situation. It is unfortunate that there was a delay in providing you with the requested room with a view. We understand how important this is to our guests, and we are truly sorry for any frustration this may have caused.We're glad to hear that our manager was able to address the issue promptly and offered compensation in the form of executive lounge access. We hope that this gesture helped improve your overall experience, and we assure you that we are taking steps to prevent similar occurrences in the future.Our team is committed to providing excellent service, and your feedback is invaluable in helping us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Thank you for choosing Hilton Prague, and we sincerely apologize for any inconvenience caused.Best regards, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager

Dear Xhilda,Thank you very much for choosing the Hilton Prague Hotel for your recent stay in the Czech Republic. I was disappointed to learn, that you were not satisfied with the service provided as you have mentioned in your feedback. I would like to mention that your time in completing this review is very much appreciated, as only the guest's feedback allows us to 'Make It Right'With kind regards,Jiří, Duty Manager

Dear Jan,Thank you very much for your feedback and for choosing the Hilton Prague Hotel for your recent stay. In regards to your dissatisfaction with the exchange rates, allow me to mention that the exchange rates are fully comparable to the exchange rates provided around the city of Prague. We fully follow the rules and restrictions of the Czech National Bank. Therefore, I regret that his occasion had a negative influence on your overall experience of your stay.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the obvious shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 to provide immediate assistance with any kind of inquiry on the spot, therefore, I truly regret you did not report the shortcomings during your stay so that proper action from our side could have been taken on the spot to make your stay faultless. Would you be so kind as to provide us with more details on what could have been done better to exceed your expectations and make you mark all the points with 9 or 10? Please note that our guest satisfaction and feedback are of great importance to us, therefore, I would very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours, Annastasiya Burliayeva Duty Manager

Dear Jeffrey,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Thomas,Thank you for staying at the Hilton Prague Hotel and for completing the online review regarding your stay. I was disappointed to learn that your impression of the Hilton Prague was marred during your stay.Concerning your valuable comment about our spa, I would like to inform you that I will share your feedback with the Spa Manager to find an effective solution to improve a guest's experience in the pool.In regards to your feedback about the window isolation, allow me to mention that I have forwarded this comment to the Chief Engineer to follow up.Nevertheless, I truly regret you did not report the experienced shortcomings during your stay. Allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance on the spot.With kind regards,Jiří, Duty Manager

Dear Semin,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Sid Ahmed,Thank you for staying at the Hilton Prague Hotel and for our review. I was disappointed to learn that you have not been satisfied with your stay.Concerning your comment about the Christmas Eve event, I would like to inform you that the event could be booked in advance to have a guaranteed setting. I regret that we were not aware of your request.Nevertheless, I truly regret you did not report the experienced situations during your stay. Allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance on the spot.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot, therefore, I truly regret you did not report the shortcomings during your stay, so that proper action from our side could have been taken on the spot to make your stay faultless. I know, that it is surely frustrating when expectations are not met. However, I do hope, that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly if you decide to visit the Hilton Prague Hotel again for arranging your stay. Sincerely Yours, Anastasiya Burliayeva, Duty Manager