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Opiniones de Barton Manor Hotel & Spa, BW Signature Collection

4 out of 5
Barton Manor Hotel & Spa, BW Signature Collection
746-768 Garstang Road, Barton, Preston, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 259 de 487 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 147 de 487 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 48 de 487 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 487 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 487 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Soyoo

Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Hannah, Wigan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our room in the newly done Club House. Lots of little extras that made it feel really special. Room service was pretty quick and tjhe food was to a good standard. All the staff we spoke to were very pleasant and helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Annu, el 12 may. 2024
Hi Hannah,Thank you for providing the lovely feedback, hope to see you soon.Thank you

8/10 Bueno

Alane Vicki

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Large, clean room. Very good breakfast selection. Lovely pool.
Se hospedó 2 noches en mayo de 2024
Respuesta de Annu, el 12 may. 2024
Hi Alane,Thank you for providing the time to rate your stay with us. Hope to see you soon.Thank you,

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well presented hotel, lovely restaurant, room on the small side
Se hospedó 1 noche en mayo de 2024
Respuesta de Annu, el 12 may. 2024
Dear Maria,Thank you for providing your valuable time to rate your stay with usThank you,

4/10 Malo

Mark

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
The Hotel is advertised as a spa yet when we arrived on the Saturday there was a wedding in full swing which took over the hotel and grounds making it difficult to avoid guests and children. We were advised that this would be going on till the early hours. Also we were unable to book any treatment or enjoy the facilities as none were available as pre booked or no staff available. There was no where else to go in the hotel for relaxation or entertainment. After 6 hours of feeling hopelessly bored and trying to avoid the noisy wedding guests we gave up and decided to go home. THERE WAS NOTHING ELSE TO DO!!!! Why are potential guests not warned about weddings or facilities pre booked. They could change their weekend then to actually attend the Spa Facilities that Barton Moor professes to offer. I was very disappointed and upset that no refund partial or otherwise was offered as given the horrible experience we had with no alternatives available Plus if you charge £154 for an “executive room” make sure the view from the window does not overlook the extractor fans and vents of the whole of the kitchen roof and fire escape. Terrible view for the money paid. I will NOT be recommending Barton Moor!!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Annu, el 12 may. 2024
Hi Mark,On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you,

10/10 Excelente

Matthew

Se hospedó 1 noche en marzo de 2024
Respuesta de Annu, el 12 may. 2024
Dear Matthew,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Excelente

Mr Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was very friendly nothing was to much trouble, hotel was nice and clean
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

david

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The reason for the low review is we was in room 216 and all night long we could hear the elevator going up and down it’s really loud in this room. The steam room and sauna were great but the pool was really cold. Other than these 2 points our stay was great I would stay again but not in a room near the elevator
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Sabah

Le gustó: Limpieza y condiciones de la propiedad
What i didn't like that bang on at 11am i got a knock on the door on the day of check out. Should allow people at least 15 minutes before knocking on door.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Troy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Customer service second to none
We booked this hotel as an overnight stop off on the way to the Lake District. The staff were amazing and came out in the rain to help us in with out bags. They couldn't do enough for me or my child and even gave my daughter a little present as she was leaving. I wish all hotels delivered this level of experience
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Po Ying

Se hospedó 1 noche en febrero de 2024
Respuesta de Annu, el 12 may. 2024
Dear Ying,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Excelente

elizabeth

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

4/10 Malo

David

Viaje familiar
No le gustó: Servicio y personal
Nice hotel (avoid annex)
We stayed here for a couple of nights as a family with 2 toddlers. The room wasn’t in the main hotel building but in the gatehouse Annex next to the main road. Room was nice and clean but the noise from the main road was irritating plus we could hear the TV word for word all night until 2am from the room next door. Both making our daughter restless through the night. Breakfast was nice and service was friendly. Pool and sauna was small but very relaxing, we had asked at reception if we could check out at 10.45 and use pool for 30min but they wouldn’t allow us, so left on a sour note and 2 very upset toddlers.
Se hospedó 2 noches en febrero de 2024
Respuesta de Annu, el 11 feb. 2024
Dear David,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights as they help us improve our services. We apologize for any inconvenience caused by the location of your room in the Gatehouse Annex. Your comfort is our priority, and we regret that we fell short in providing you with a peaceful environment. We'll look into ways to mitigate noise disturbances It's heartening to hear that you enjoyed our breakfast offerings and found our staff friendly. However, we're disappointed to learn about the inconvenience you experienced with our pool and sauna facilities and the inability to extend your check-out time for a short swim. We'll review our policies to see how we can better accommodate our guests' requests within reasonable bounds.Your feedback is invaluable to us, and we will use it constructively to enhance our services and ensure that future guests have a more seamless experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bueno

Jan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Malgorzata

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
The staff and hotel were amazing. I was there a second time and the only what I wasn't very happy with was the food in the restaurant(the dinner menu could have had more choices).
Se hospedó 2 noches en enero de 2024

8/10 Bueno

David

Le gustó: Servicios
Good facilities, helpful staff , comfortable room, close to M6. Great for one night stop off.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Linda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this hotel. Have been coming for years for work. Staff always friendly and helpful, food is fantastic and the rooms are comfortable. A little more attention to detail with room cleaning would make it a 5 star review
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Alan

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

N

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Bueno

Vaughan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Stay
Nice hotel with interesting features. Friendly staff and good facilities.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back soon.

10/10 Excelente

ian

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was excellent 👍…. room was good … bar area and restaurant modern and relaxing…. pool area exceptional…. will stay again and would highly recommend 😊
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We value your feedback. We are looking forward to welcoming you back soon.

10/10 Excelente

Calum

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you don't actually have a reason to go to Barton - find one! This hotel is fabulous. A real surprise. Great staff, comfortable warm room with excellent bed & bedlinen. Superb restaurant, surprisingly good wine list. Proper secure parking. Sensibly priced. Was totally surprised.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barton Manor , el 25 nov. 2023
Thank you so much for taking the time to leave this lovely review!We are so pleased you was happy with your stay with us and we all hope to see you again in the future.

10/10 Excelente

Lisa

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception, el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Bueno

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back soon

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent modern hotel
A large hotel that is nicely furnished and very clean. A lot looks very new. The bedroom was very clean but a little small, but more than adequate for me and my suitcase. There was free tea, coffee and bottled water available.The bathroom was compact but very new and modern, also extremely clean. The leisure facilities were very modern with a pool, sauna and steam room. It all looks brand new. There are lockers but not male/female locker rooms, it's unisex with individual locking changing and shower cubicles. I didn't try the other facilities. The pool due to its shape is difficult to swim lengths if there are more than a handful of others in at the same time, but the facilities are beautifully laid out and again clean to an amazing degree. Unfortunately stayed on a Sunday when only a cutdown set menu was available, but the meal was cooked perfectly and tasted excellent, a full three course meal for one person with wine for under £30 was good value. My stay on Sunday night was excellent. I will definitely consider this hotel again if in the area.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barton Manor , el 25 nov. 2023
Thank you so much for taking the time to leave this lovely review. Your words will be passed on to the team :)

10/10 Excelente

AJ

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay and hospitality at the hotel was great.Especially the receptionist Jahana gave us the best experience and showed all the property and facilities
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception, el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback looking forward to welcoming you again

8/10 Bueno

Kim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception, el 21 dic. 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back so we could provide you with excellent service.

10/10 Excelente

Mrs Ruth mitchell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well worth a stay
Lovely staff and great location would recommend and stay again
Se hospedó 2 noches en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback . Looking forward to welcoming you back again

6/10 Aceptable

Russell

Viaje familiar
Le gustó: Limpieza
Average - up and down!
Stayed in the gatehouse family room , only problem its on the road and very noisy!!! Didn't get much sleep! Reception helpful , pool area well kept. Breakfast at 9am , everything gone or freezing cold ! Staff nowhere to be seen!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. I apologise your stay was not as you expected. We will work on the feedback received.

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All round decent hotel
Food is slightly overpriced/small and limited but tastes nice . Room was clean and comfy . Only negative is lack of air on in room
Se hospedó 4 noches en octubre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We value your feedback and will consider it to deliver better service.

10/10 Excelente

Andrew

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception , el 21 dic. 2023
Thank you for taking time to review. We appreciate your feedback.

8/10 Bueno

Philip

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Annu, el 31 oct. 2023
Hi Philip,Thank you for your feedback , it is really good to know that you enjoyed your stay with us.

10/10 Excelente

Lauren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely helpful staff and the gym/pool area was great and very quiet!
Se hospedó 2 noches en octubre de 2023
Respuesta de Annu, el 31 oct. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Aceptable

mark

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Ruth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay
Staff were all very helpful. Pool area was lovely.
Se hospedó 1 noche en octubre de 2023
Respuesta de Barton Manor, el 25 nov. 2023
Thank you!

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice.
Lovely hotel. Gated car park. Nice breakfast. Efficient friendly staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Barton Manor , el 25 nov. 2023
Thank you!

6/10 Aceptable

Stephen J

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A curate’s egg
Hotel accommodation very nice. Good room, comfortable and clean with a small, but serviceable bathroom. Nice touches with coffee and tea dispensers. Less impressive was the dining, we only had breakfast which was poorly run on both days. Sunday was done on a cook to order basis but there was no menu, eventually food sorted but coffee and tea came with no cups and saucers or milk, toast didn’t appear at all, the non cooked items were in a buffet which was short on content and variety. Mondays cooked buffet was available but with some items also available to order, once again no idea what as no menu. Poor management, training and supervision clearly needs to be tackled.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

JANET

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommend visit
2nd stay here. Lovely staff and spotlessly clean. Only complaint was on 1st visit waiter asked us for a tip , when we ignored him he muttered you always leave something at reception. I will if I want to but not if someone asks for one. He was not there on this visit.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Matthew

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
OK, would stay again if price was right
This hotel is a bit out of the way of major areas, but good for passing as it’s on a main road. Food was very good on site, although very expensive. Room was a king room but had two single pushed together, a gripe of mine. Queried and was told it was because I’d booked through hotels.com and to call direct next time and they would get me a king
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Beautiful rooms and good food. Perfect.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Barton Manor , el 25 nov. 2023
Thank you!

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel
Booked one night on-route to Lancaster University freshers’ week. What a lovely surprise.. such a beautiful hotel! Already booking next stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Barton Manor , el 25 nov. 2023
Thank you!

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Barton Manor, el 25 nov. 2023
Thank you!

4/10 Malo

Lucy

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible and poor uncompromising Management
The room service menu was incorrect and the quality of the overpriced food is to be questioned. Substandard to say the least. AVOID.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Spent 25 mins trying to find it as Postcode was miles away Good menu limited and no hot food in bar. Seemed to be just a lot of show and not too much substance
Se hospedó 1 noche en septiembre de 2023