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Opiniones de Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
85 Hal Rogers Drive, Prestonsburg, KY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 90 de 223 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 69 de 223 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 223 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 223 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 223 opiniones" "

8.2/10

Limpieza

8.8/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Glenda

Le gustó: Limpieza y servicio y personal
Only one night stand. Only one of us had a nightstand to put our glasses, phone and CPAP machine on. Door to bathroom dragged on the floor…hard to close.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Glenda

Clean and quiet
Se hospedó 8 noches en marzo de 2024

6/10 Aceptable

Patricia

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
No heat. Hidden behind Comfort Inn with old Brookfield Inn large sign parking lot. Found last guest’s key card on floor - good vacuuming job.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Paul

Se hospedó 1 noche en marzo de 2024
Respuesta de nn, el 21 abr. 2024
You gave us a low score, but did not give a reason. We do use the responses to help us improve our hotel.

6/10 Aceptable

Liesel

Le gustó: Limpieza y servicio y personal
Nice and quiet. Sheets clean. Mattress and pillow comfy. But… no key cards as the machine was broken. The bedspread had a hole and was dirty. There was mold on the ceiling. The outer window had a hole. There were wall patches that weren’t painted. The hair dryer didn’t turn on at all. Not worth the price.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only choice I had
The towels in the room had stains on them. The carpet was nasty. Only reason we didn’t leave is because it was just too far to drive home last night. I will never stay there again.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Glenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Harry

Viaje familiar
So so
Was ok very small rooms was candy on the floor only had breakfast ready o e out of three mornings
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Anthony

Viaje familiar
No le gustó: Limpieza y servicio y personal
Stayed from Tuesday until Friday. Room was never cleaned and I had to locate housekeeping to get clean towels!
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Sharon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly. Many options for breakfast. Room were very clean.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Beverly

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Nancy, Jeffersonville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
About 25 miles to Pikeville where all rooms were booked — but this was pleasant and I may just stay here when I return to Pikeville!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

James, Logansport

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Every time we wanted the attendant to the motel, they were outside smoking and we would have to fetch them.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Stayed 10/27/23-10/29/23
Our room did not get cleaned, we weren't offered clean towels, shampoo(considering the bottles of shampoo and conditioner are only enough to shampoo half of your head) or conditioner. Our trash wasnt removed and our beds were t made. Breakfast was great though!!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gloria

Se hospedó 2 noches en octubre de 2023

4/10 Malo

Fernando

No le gustó: Servicio y personal
Running out of everything
The room was missing a chest of drawers. Thr carpet needed vacuuming. The toilet paper was surplus from the Soviet Union. Breakfast was lacking, ran out of coffee, milk, syrup for the waffles. The eggs were gone by 9. The gravy was watery and the biscuits were harder than a stone. I mistakenly booker this hotel. I meant to spend the night at Comfort Suites next door. Hate this hotel....
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Manager of the hotel couldn’t even print out a bill for our stay showing zero balance and charged us twice for taxes that were already paid through hotels.com. Hotel is hidden behind a Comfort Inn with no signage on the roadway very hard to find. No dog walking area.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ralph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Secluded from heavy road traffic.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cameron

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very cool
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Room was great but the exterior of the property really hurts it almost didnt go in due to the look of the outside
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Debra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Roy

Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again.
An older hotel but everything was extremely clean. Staff was very friendly. Bed comfy. Breakfast simple but plenty to eat. Asked if they had ketchup since there was none on the buffet. Manager said sorry they didn’t, which was no problem. He then went and got some from the staff lounge! So nice of him!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

MELINA

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Most friendiest staff that we ever encountered!!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place!
Very nice hotel. Room was clean and comfortable. Nice breakfast too. It was actually nicer than the " resort" hotel we stayed at in Gatlinburg the previous two nights. Had a nice typed chart of the tv channels and a list of local restaurants. Little things make a difference!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Gladys

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Satisfied
The service was excellent! Quick check in & comfortable accommodations! Needs paint touch ups. Overall clean! I’ve stayed here several times. Very satisfied!!!
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Sam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

debbie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that is was just motels.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Elster

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Really only minor complaint I have is the supply of coffee in the room. Had 3 packs of decaf and 1 regular coffee. I don't do decaf. Supply not restocked for 2nd night, so no coffee.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The only thing that was bothersome was the terrible smell of cigarette smoke in the stairwells, elevators, and especially in the second floor hallways.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Stacie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Well it wasn’t bad until I woke up in the morning pulling ticks off of me!!!
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Jaime at the front desk was amazing. She really deserves a raise. She is so outgoing and helpful. You are truly blessed to have her as an employee!
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Cassidy

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Roland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was great and manager was helpful when Expedia was anything but helpful. Expedia has zero customer service. Thanks to the hotel staff for solving my unexpected issue with Expedia
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Gregory

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very nice, rooms were nice and clean. This hotel is alot nicer then the Super 8 down the road. I will be staying there mext time 😀
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Anna

Le gustó: Servicio y personal
Only issue we had was when booking it stated it was a non smoking hotel. The room we were in was a smoking room and we were not told that when booked. The hotel was completely booked for the night and we couldn’t move to another room so our stuff smells like cigarettes.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Kenneth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Business traveler, overnight on the road. Met expectations. Quick check-in, clean, quiet, comfortable. Soft pillows, but stackable. Would stay again if in the area.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Martha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very clean and up to date. I had requested a first floor room because my husband is 88 and has limited abilities. They gave us a handicap room that had a nice walkin shower.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de nn, el 3 may. 2023
Thank you for the rating. We look forward to seeing you again and maybe we will have corrected the reasons for the 8/10.

10/10 Excelente

SAMANTHA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When making the reservation, we decided to pay extra to have a room with a sofa. What a surprise when we opened our door to learn that our room was basically a one-bedroom apartment with a separate kitchen, sitting room, and bedroom. It was very nice and so much more than we expected!
Se hospedó 3 noches en abril de 2023
Respuesta de nn, el 3 may. 2023
Samantha, We are glad that you enjoyed our suite. We are in the process of trying to upgrade the suites a little more with a larger TV in the sitting area and new lamps. We hope that the next time you are in our area you will stay with us again.

10/10 Excelente

alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de nn, el 3 may. 2023
Thank you for the rating. My staff and I enjoyed having you at out hotel. We hope to see you again in the future

10/10 Excelente

Denise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel itself was clean and comfortable. The staff were kind and helpful.
Se hospedó 1 noche en abril de 2023
Respuesta de nn, el 3 may. 2023
Thank you for your kind words. We enjoyed having you at our hotel and hope to see you again in the future

6/10 Aceptable

David

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The room was very clean. The beds were super comfy! We had trouble with our television working properly. The second person that came finally fixed the problem. The corridors reeked of cigarette smoke and the room didn’t smell much better.
Se hospedó 2 noches en abril de 2023
Respuesta de nn, el 3 may. 2023
Thank you for the review. We are sorry that you had a problem with the TV. Guest will change the setting to accommodate a game system and then not change it back. As for the cigarette smoke, you were on our smoking floor. We do try to eliminate as much of the smell in the hall way as possible.