2 outdoor pools, open 7:00 AM to 9:00 AM, free cabanas, sun loungers

Opiniones de HACIENDA MONARCAS RESORT

3 out of 5
HACIENDA MONARCAS RESORT
Carretera Puerto Penasco - Sonoyta KM 91, Parque Industrial, Puerto Peñasco, SON

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 46 de 61 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 4 de 61 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 61 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 61 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 61 opiniones" "

9.2/10

Limpieza

9.6/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

José Ángel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente lugar para vacacionar
Se hospedó 2 noches en marzo de 2024
Respuesta de cb, el 3 abr. 2024
Gracias

10/10 Excelente

Griselda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sigue creciendo, y están trabajando en ello. El jacuzzi no servía.
Se hospedó 2 noches en marzo de 2024
Respuesta de cb, el 17 mar. 2024
Gracias por la increíble reseña. Estamos muy contentos de que haya disfrutado de su estadía y esperamos verlo pronto nuevamente.

6/10 Aceptable

gpee.

Se hospedó 1 noche en marzo de 2024
Respuesta de cb, el 10 mar. 2024
Good Afternoon, Thank you for your for response. We always look forward to hearing from our customers. We are trying to improve our service and property constantly so we always look forward to hearing how your stay was along with stories of what you enjoyed about our town.Warmest RegardsCraigHacienda Monarcas Resort

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2023
Respuesta de CRAIG, el 28 jun. 2023
Good Afternoon Michael,We are very pleased to hear that you had a great time visiting Penasco and our resort. We are always look for things that you liked. You always welcomed back and we hope to see you again very soon.Warmest Regards,Craig BallHacienda Monarcas Resort

10/10 Excelente

Damaris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy tranquilo el personal muy amable bonito el lugar
Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 26 jun. 2023
Good Morning Damiaris,We are very pleased to hear that you enjoyed your stay at our resort. We are constantly trying to improve the quality of our resort and our customer service.We hope to see you again very soon.

10/10 Excelente

Mitsue Hilda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor hotel que he visitado
Estuvo genial mi estancia en el hotel, realmente lo recomiendo al 100%, muy limpio, las personas muy amables, es una hacienda tiene pocas habitaciones pero muy cómodas, la alberca está grande y tiene resbaladero, realmente gozamos las mini vacaciones, sin duda volveremos a visitarlos ya que nos sentimos como en casa..... Muchas gracias Alma
Se hospedó 2 noches en abril de 2023
Respuesta de CRAIG, el 3 may. 2023
Thanks for the great review, we enjoyed having you visit and look forward to seeing again.

10/10 Excelente

Jenny

Se hospedó 3 noches en abril de 2023
Respuesta de CRAIG, el 2 may. 2023
Good Morning Jenny,We were so pleased to receive your review of our resort and your stay with us.Please return soon.

10/10 Excelente

Sandra isabel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las instalaciones y el servicio son excelentes, solo falta que las albercas estén climatizadas!
Se hospedó 2 noches en abril de 2023
Respuesta de craig, el 10 abr. 2023
Gracias Sandra, Estamos muy contentos de que haya disfrutado de su visita a nuestra ciudad y resort.Lo actualizaremos con las mejoras en el resort y esperamos verlo nuevamente.

10/10 Excelente

Maritza

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2023
Respuesta de craig, el 27 mar. 2023
Good Afternoon,We are very pleased to receive your review, We are looking forward to your next stay at the resort. We are planning several new improvements and look forward to sharing the progress at the resort.Craig BallHacienda Monarcas Resort

10/10 Excelente

Frankie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encanto por que es un lugar muy confortable, especial si vas en familia
Se hospedó 1 noche en septiembre de 2022
Respuesta de Craig, el 12 sept. 2022
Good Afternoon Frankie,We really appreciated your family coming to stay at our resort I promise you some major improvements next time. We are working on the two bars and a outdoor restaurant .We look forward to seeing you again soon!

10/10 Excelente

Marisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is so beautiful. The staff was courteous and helpful. I was extremely impressed with how clean it was… the moment I entered the room, it smelled refreshing and fluorescent. Will definitely recommend and book again. Shout out to the gardening staff that let us use the private jacuzzi.
Se hospedó 1 noche en marzo de 2024
Respuesta de cb, el 3 abr. 2024
We could not be happier with your comments and review of our resort. And our people who make it a great place to stay.Thank you Craig

6/10 Aceptable

Brianna

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de cb, el 19 mar. 2024
Good Morning Brianna,We appreciate you taking the time to review our resort, Obviously we are still remodeling and updating and we proud of the progress being made. We hope to see you again soon.

8/10 Bueno

Jaime M

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de CRAIG, el 13 nov. 2023
Good morning Jaime,We are very pleased that you enjoyed your stay at our resort and we are looking forward to seeing you again very soon

10/10 Excelente

Dustin

Se hospedó 1 noche en noviembre de 2023
Respuesta de CRAIG, el 13 nov. 2023
Good Morning Dustin,Outstanding review, we are very pleased that you enjoyed your stay and we look forward to seeing you again soon

10/10 Excelente

Tanya

Viaje en grupo, Viaje familiar
Had a great time every thing was just perfect and had a great welcoming to the hotel !
Se hospedó 2 noches en julio de 2023
Respuesta de CRAIG, el 17 jul. 2023
Good Afternoon Tanya,Thank you for rating our property and giving us a great report on your visit. We look forward to seeing you again very soon.Regards,Hacienda Monarcas ResortCraig Ball

10/10 Excelente

Vero

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 9 jul. 2023
Good Morning Vero,We are very pleased to know that you and your family had a great visit and enjoyed your stay with us. We look forward to seeing you again soonRegards,CraigHacienda Monarcas Resort

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Service was perfect. Nice people.
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 5 jul. 2023
Good Afternoon Sergio,Thank you for the great review, We are very pleased and we look forward to to see you again real soon.Regards,Hacienda Monarcas Resort

10/10 Excelente

Everardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 5 jul. 2023
Good Afternoon Everardo,We appreciate for review and look forward to seeing you again very soon.Regards,Hacienda Monarcas Resort

10/10 Excelente

Victoria

Very good
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 5 jul. 2023
Good Afternoon Victoria,Thank you for the great review, we are pleased to hear that you haa a great time. We look forward to to seeing you again very soon.RegardsHacienda Monarcas Resort

10/10 Excelente

Martha

Se hospedó 4 noches en junio de 2023
Respuesta de CRAIG, el 4 jul. 2023
Good Evening Martha,We are so pleased to hear that you have a great time visiting our resort and our town.. We very much look forward to seeing you again very soon.Regards,Hacienda Monarcas Resort

10/10 Excelente

Laura

Se hospedó 2 noches en junio de 2023

10/10 Excelente

maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent hotel
Hotel was absolutely beautiful. love the pool and poor bar reasonable prices friendly staff.
Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 28 jun. 2023
We are very pleased to hear that you had a great time. We agree that the pool and pool bar are special. We hope that you room was also good.You are welcome back anytime .Warmest Regards,Craig BallHacienda Monarcas Resort

10/10 Excelente

Esmeralda

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 26 jun. 2023
Good Morning Esmeralda,We are so pleased to hear that you had a great stay and enjoyed yourself and stay with us. We hope to see you again very soon.

4/10 Malo

Julian

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Mosquitoe Hotel
I thought it was gonna be a great place to stay ..service was good very friendly however our room was infested with mosquitoes and fly’s took 30-40 mins to kill everything when we first entered the room .. we ended up buying our own bug spray … Also there was no hot water we took cold showers .. definitely won’t be a retiring guest ..
Se hospedó 2 noches en junio de 2023
Respuesta de craig, el 20 jun. 2023
Good Afternoon, Julian, We appreciate your honest review, I know that we just treated the property for pests and supplied mosquito spray to our housekeeping staff. I will make sure to followup with our staff.

6/10 Aceptable

Cliente verificado

Overall nice resort
Overall our stay was OK. The resort is nice overall. The areas of opportunity were the water inside the resort does not get hot, had to take cold showers. While the pool did look nice and clean there were a lot of dead bugs in the water. The jacuzzi was also cold. It was also not the easiest to locate based off the address. The GPS location is not the greatest. The best thing about the resort were the employees, they were very attentive, polite and as helpful as they could be.
Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 20 jun. 2023
We are happy to hear that your stay was nice and really appreciate.your letting us know that we have some room for improvement. I will review your concerns with our staff and strive to make changes for our future guests.Thanks againCrag Ball

8/10 Bueno

EDGAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 20 jun. 2023
Good Afternoon Edgar,We are very pleased to hear that you and your family enjoyed your stay at the resort. We welcome any additional comments as it is important to our continuing efforts to improve the resort and the service to our guests.Thank you for choosing to stay with us.Warmest RegardsCraig BallHacienda Monarcas Resort

10/10 Excelente

Marisela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy tranquilo, el personal muy amable, definitivamente volveremos a quedarnos en esta Hacienda.
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 19 jun. 2023
Good Morning Marisela,We are very pleased that you had a great time, Thank you for the nice ratings of our staff, the rooms and property. We hope that you will return soonCraig BallHacienda Monarcas Resort

2/10 Terrible

Amy

Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 18 jun. 2023
Good Morning, We are concerned about your experience. I would love to hear more and ways for us to improve our service and property.Thank youCraig Ball

10/10 Excelente

Margarita

Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 4 jul. 2023
Good Evening Margarita,We are very pleased to receive your review. We hope to see you again very soon. Regards,Hacienda Monarcas Resort

10/10 Excelente

Marcos

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a extremely nice hotel for family, staff is super friendly. Bar drinks and food really good. Will be staying there again soon
Se hospedó 3 noches en mayo de 2023
Respuesta de CRAIG, el 8 jun. 2023
Thank you Marcos, we are pleased that you enjoyed your stay at the resort. We are hoping to see you again very soonCraig BallHacienda Monarcas REsort

10/10 Excelente

Bernardina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous place.
Fabulous place. Clean and super friendly staff. Lovely pool.
Se hospedó 3 noches en junio de 2023
Respuesta de CRAIG, el 8 jun. 2023
Hi Bernadina,We are so pleased to hear that you enjoyed your stay at our resort. I hope that we will see you again in the very near future.Craig BallHacienda Monarcas Resort

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de CRAIG, el 6 jun. 2023
Good Morning Ryan,We are very pleased that you enjoyed your stay with us at the Hacienda Monarcas Resort and Puerto Penasco. We look forward to having you back and keeping in touch as we grow the resort.We are introducing RV and trailer storage, the Baja Grill and private parties back in our La Misson area.We hope to see you back very soon.CraigHacienda Monarcas Resort

10/10 Excelente

Kelvin

Se hospedó 3 noches en abril de 2023
Respuesta de CRAIG, el 4 may. 2023
Good Morning Kelvin,Thank you for choosing the Hacienda Monarcas Resort for your recent stay. We are very pleased that you enjoyed our resort and we look forward to seeing you again very soon.Craig BallHacienda Monarcas Resort

10/10 Excelente

Yessenia

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice place
Se hospedó 2 noches en abril de 2023
Respuesta de CRAIG, el 2 may. 2023
Good Morning Yessenia,We are so pleased that you enjoyed your stay with us. We are happy to share your review with our staff. Please return soon.

10/10 Excelente

susan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just in amazing beautiful island it’s great for families to enjoy a peaceful time very safe area . The staff are the best very nice very well attended by the resort. I will definitely be arranging another trip at this resort
Se hospedó 2 noches en abril de 2023
Respuesta de craig, el 18 abr. 2023
Good Afternoon Susan,Thank you for staying with us at the hotel, we look forward to you returning to visit again. Thank you for the excellent review!

10/10 Excelente

lerimer

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was at a great location, sams club was 3 min or so away and so was little Cesars. I dont know about anyone else but mu kids love some cheesy breads from it. Everything else was around 10-15 min from Hotel. The Malecon, Playa Bonita, Lolita's restairant etc. I stood at a king size room with 2 king size bed and the room was very spacious! The bed was very comfortable, Alma and Craig were very curtious and helpful and were very accommodating of my needs. Craig communicated with me when i was both in US and Mexico! Alma was only a call away if i needed anything. Overall i would recommend this place, the pool and seating area's was excellent. Hotel was very clean and accommodating. Would definitely stay here again. No complains at all
Respuesta de craig, el 12 abr. 2023
We love hearing great reviews, we look forward to seeing you in the future . We have some very exciting improvements and we look forward to sharing those improvements with you.Thank you again for staying with us.CraigHacienda Monarcas Resort

2/10 Terrible

Cliente verificado

Viaje familiar
We couldn’t find the hotel. drove around for two hours looking for it, asked around but no one knew about the hotel.
Se hospedó 2 noches en abril de 2023
Respuesta de craig, el 12 abr. 2023
I am so sorry to hear that you were unable to find our hotel, We are right on the main artery entering Puerto Penasco but we are aware of this issue and working to correct the problem'.Thank you for bring this to our attentionCraigHacienda Monarcas Resort

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was pleasantly surprising... It was quiet, clean and very neat.
Se hospedó 2 noches en marzo de 2023
Respuesta de craig, el 27 mar. 2023
Good Afternoon,Thank you for the excellent review, we are so pleased to have had the opportunity to have had you visit our resort and we look forward to your next stay with us.Warmest Regards,Craig BallHacienda Monarcas Resort

4/10 Malo

Grysel

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
No Water
Took us about 30+mins to find the place. No Logo Name for the hotel. And although the gentleman on phone was very nice, still took us a while to find the place. The address on Hotels.com website is NOT the corresponding one from the actual place. Once we got there, the Lady at the reception said she didn’t have our reservation information and that it would be about 10-15 to get our room. She was very apologetic and explained the place was under renovations. Which we understood, but were not expecting Come night time we had NO HOT water, and by the next morning, NO WATER at all. We couldn’t take showers, or even use the sink to wash our hands let alone a flushing toilet. We were VERY DISAPPOINTED, the place was Beautiful, but doesn’t compensate not having even the basics as water. Wished this place was NOT taking reservations until remodeled was completed. For the price I payed, we could’ve At least had running water. VERY Dissatisfied Customer
Se hospedó 1 noche en febrero de 2023
Respuesta de craig, el 27 mar. 2023
Good Afternoon,We are very sorry that your stay was far less than you expected. We take your review very serious and have made a number of improvements. We will continue to strive to improve the property and location information.Warmest RegardsCraig BallHacienda Monarcas Resort

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de CRAIG, el 13 nov. 2023
Good morning Luis,We received your review and are very pleased with your review of our resort. We look forward to your return.

6/10 Aceptable

steven

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Under preparation to reopen. Shouldn’t have been open yet. No food, no bar, no English anywhere. Ended up not staying at all. No English so don’t think I will get any of that money back. Too bad, beautiful grounds
Se hospedó 1 noche en diciembre de 2022
Respuesta de craig, el 12 dic. 2022
Good Morning Steve,Thank you for your review, of course we don't advertise either food or beverage at this point however our spacious hotel rooms offer all brand new king sized beds, quality bedding, new HVAC, and plumbing fixtures, 55" HD TV's. Warmest Regards,CraigHacienda Monarcas Resort

8/10 Bueno

Patrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Staff and they try to resolve issues. Very Clean. Poor Internet in some places. I will be going back.
Respuesta de cb, el 6 dic. 2022
Good Morning Patrick,Thank you for your great review, Our staff is great and I will pass on your comments to them. We are aware of the new internet system we installed and have called out our technical staff to boost the signal.We are continuing to make major improvements to the property and will look forward to your return trip.Thank you again,Craig BallHacienda Monarcas resort

10/10 Excelente

Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly people work at this place.
Respuesta de craig, el 1 dic. 2022
Good Afternoon Luis,Thank you for the excellent review, we enjoyed having you as a guest and look forward to seeing you again. We have several improvements coming in the near future and we will be happy to share those with you and invite you back to the resort to watch us grow.Thank you againCraigHacienda Monarcas Resort

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We will breakfpdown the likes & dislikes DISLIKES-location shows on website located close to Centro, we drove around for 30 minutes trying to find hotel, it was located 4km away, false advertising of its location on expedia link to website, nothing nearby & cost us over $100 in taxis to attend rally event / 3 days no maid ever came to room to change anything / no living room furniture to sit on, one wooden chair / no coffee maker or availability or ice on site / hot tub was cold tub / my husband went to diff room in error and the key for our room opened another guests room door, very scary! LIKES-pleasing to the eye/tv wasn’t set up but staff came & fixed it/no English
Se hospedó 3 noches en noviembre de 2022
Respuesta de Craig, el 14 nov. 2022
Good Morning Lynn,We appreciate your honest review of the property. I will review your concerns with our staff and ownership group and address your concerns. I will assure you that we will improve Thanks againCraigHacienda Monarcas Resort

2/10 Terrible

Thomas

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Monica

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The check in was super easy! The owner was there and greeted us and gave us a little history of the place. So it is going through renovations right now. The room we got was a two king size bed and it was spacious! The beds were comfy and the rooms were really clean. Since it’s renovating they didn’t have a restaurant/bar or food to buy. However, there is a gas station next door that sells hot food and beer. There was no fridg in our room but we had our cooler so we had our drinks in there.
Se hospedó 2 noches en octubre de 2022
Respuesta de Craig, el 30 oct. 2022
Good Morning Monica,We appreciate the great review, we so happy that you enjoyed your stay at our hotel. We have huge plans for improving the property. Construction on the Baja Grill begins tomorrow, so next time down we will have a full service pool side grill and bar. Other big plans will be announced in the coming weeks.Warmest RegardsHacienda Monarcas ResortCraig

6/10 Aceptable

Noe

Viaje en pareja
Le gustó: Servicio y personal
I was expecting more of an actual resort style. I was not expecting a bunch of dirt surrounding me. The room was decent.
Se hospedó 2 noches en octubre de 2022
Respuesta de CRAIG, el 24 oct. 2022
Good Morning and Thank you for your review. We are working on several improvements to the property. We hope that you will look at us again in future and visit Rocky Point again.Hacienda Monarcas Resort

10/10 Excelente

Edgar

Se hospedó 2 noches en octubre de 2022
Respuesta de craig, el 21 oct. 2022
Good Morning Edgar,We appreciate you choosing to stay and visit Puerto Penasco. We are excited to continue improving our property and look forward to sharing those improvements with you.We look forward to seeing you come back and visit again.CraigHacienda Monarcas Resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed our stayed
Really nice place to stayed
Se hospedó 2 noches en octubre de 2022
Respuesta de craig, el 20 oct. 2022
Thank you, we have many new additions planned,We look forward to seeing you againCraig Hacienda Monarcas Resort

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We shall return
Easy check in, every staff member was a delight to interact with friendly, helpful, professional and courteous. Even with the remodel going on, the hotel has a clean and quiet ambience. A short drive to great dining and the beach. The pool is awesome. We will definitely return and recommend.
Se hospedó 1 noche en octubre de 2022
Respuesta de craig, el 14 oct. 2022
Thank you, we are working to make more improvements and we hope to see you again very soonHacienda MonarcasCraig