Querido Alejandro,Permíteme comenzar estas líneas externando nuestras disculpas por el incidente sufrido a vuestra llegada a la habitación. Desde luego, este no es el tipo de servicio que nos caracteriza. Esperamos por ello, tener una segunda oportunidad para cambiar esa impresión de nuestro hotel y de nosotros mismos como equipo. Estamos llevando a cabo un proceso de mejora en nuestras instalaciones logrando avances importantes mes tras mes. Agradecemos también los buenos comentarios acerca de la playa, la comida y el gimnasio. Lamentamos nuevamente el incidente de la habitación, lo precioso y particular de nuestros techos a veces juegan una mala pasada. Muy atentamentee,Francisco.

Buenas tardes Jesús,Muchas gracias por tu comentario. Lamentamos profundamente no haber satisfecho tus expectativas. Para área de mejora, podrías darnos algún detalle adicional para análisis de áreas de oportunidad además de lo comentado? Te lo agradecería mucho.Muy atentamente,Francisco.

Estimado huésped, En nombre de todo el equipo de Zoetry Agua Punta Cana, le agradezco por sus amables comentarios. Para todos nosotros fue un honor tenerlo en nuestras instalaciones, y ser parte de su experiencia en la Republica Dominicana. ¡Esperamos servirle pronto! Cordialmente, Jean Carlos Rodriguez Chief Concierge/ Gerente Concierge Zoëtry Agua Punta Cana

Estimado Huésped, Muchas gracias por tomarse el tiempo en compartir su experiencia con nosotros, nos llena de alegría saber que logramos superar sus expectativas. Esperamos tener la oportunidad de volver a hospedarlos en el futuro. Cordialmente,

Estimados Huéspedes, Muchas gracias por el tiempo dedicado a escribir su excelente experiencia en Zoëtry Agua Punta Cana y compartir sus vivencias con otros lectores. Nuestro equipo sabe lo importante que es hacerles que se sientan como en casa. Muchas gracias por el reconocimiento de tantas personas a las que por supuesto haremos llegar sus buenos comentarios. Ellos son el alma y corazón de todo y con su trabajo y atenciones es que conseguimos su satisfacción. Esperamos verle en una futura visita a Punta Cana para disfrutar de otra estadía entre nuestra comunidad de bienestar. Cordialmente,

Estimados Huéspedes, Muchas gracias por sus amables palabras. Nos alegra saber que ha disfrutado de su estancia con nosotros y el trato de nuestro personal ha sido a la altura de sus expectativas. Esperamos que podamos volver a darle la bienvenida en un futuro próximo para brindarle otra estadía en el paraíso. Cordialmente,

Estimados Huéspedes, En nombre de la familia Zoëtry quiero agradecerle por el tiempo que se tomó para compartir su opinión sobre la excelente estadía que pudo disfrutar en esta su casa lejos de casa. En Zoëtry nos comprometemos a brindarles los más altos niveles de calidad. Esperamos darle la bienvenida muy pronto en nuestro paraíso para que disfrute de otra inolvidable experiencia con el cuidado de personas dedicadas con pasión! Cordialmente,

Estimado Huésped, Muchas gracias por tomarse el tiempo en compartir su experiencia con nosotros, nos llena de alegría saber que logramos superar sus expectativas. Esperamos tener la oportunidad de volver a hospedarlos en el futuro. Cordialmente,

Estimado Mario Roberto, Solo quiero brevemente darle las gracias por hacer publica su satisfacción con nuestro servicio durante su estancia. Siempre ha sido nuestro objetivo principal superar las expectativas de nuestros huéspedes y que bueno que con Usted lo hemos logrado como siempre. Gracias una vez más por todo... Quedamos a su entera disposición. Cordialmente, Joaquin Ariztegui

Taigüey: Buen Día - Buen Sol! Agradezco su retroalimentación positiva sobre nuestro hermoso hotel después de sus vacaciones con nosotros. Muchas gracias por sus comentarios. Me complace grandemente leer que tuvo una gran experiencia con nosotros y que las atenciones de nuestro personal y los alimentos tuvieron un impacto positivo en sus vacaciones. Me aseguraré de compartir con el equipo de trabajo sus comentarios. Agradezco infinitamente su calificación perfecta misma que le permitirá a otros viajeros tomar en cuenta nuestro hotel ... Esperamos tener de nueva cuenta la posibilidad de tenerlos con nosotros si regresa al país. Cordialmente, Joaquín Ariztegui

Dear Kimberly,We want to offer our most sincere apologies for the negative experience you had during your stay at our property. We deeply regret the inconveniences that arose with your reservation and the ATV excursion, as well as the lack of customer service you experienced.We want to assure you that we are taking immediate steps to address these issues and ensure that they do not happen again in the future, so that all our guests can enjoy an exceptional experience at our beautiful property.We understand how important this special occasion was for you and your partner, and it is truly regrettable that we did not meet your expectations. We sincerely value your feedback and will take the necessary steps to improve our services and booking processes.We hope to have the opportunity to make up for this negative experience and show you that we can offer the level of quality and attention you expect and deserve. Please let us know if there is anything we can do to remedy the situation.Thank you for sharing your concerns with us and giving us the opportunity to improve.Sincerely,[

Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and the tranquil atmosphere of our beautiful hotel. We hope to welcome you back again soon for another wonderful experience

Thank you so much for sharing your detailed feedback! We truly appreciate your comments about the well-maintained property, beautiful restaurants, and gorgeous rooms that exude a luxurious feel. It's great to hear that you found the staff friendly, and we're thrilled that Amada stood out as an exceptional hostess during your stay. We're sorry to hear about your disappointment with the beach and the limited activities available. Your insights on the Marinarium Snorkeling Cruise are valuable to us. We hope to have the opportunity to make improvements based on your feedback and we thank you for considering us for your future travels. Thank you again for your honesty and for sharing your impressions with us

Dear Mr. David,We are thrilled to hear that you enjoyed your stay at our hotel and had a positive experience! We sincerely appreciate your kind words and glowing feedback.On behalf of our entire team, we want to express our heartfelt thanks for taking the time to share your thoughts. Your satisfaction is our top priority, and we are delighted to learn that we met your expectations.We extend a warm invitation for you to return to our hotel soon. We are committed to providing you with exceptional service and ensuring that your next visit is even more memorable.We look forward to the pleasure of welcoming you back and serving you on your next stay. Thank you once again for your patronage and for choosing our hotel!Warm regards,

Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your Comments

Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

Thanks so much for sharing your experience with us. We hope to see you again soon!

Thank you so much for taking the time to leave us a 5-star review.

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thanks for sharing your rating with us and the community.

Dear DavidI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

Thank you for sharing your detailed feedback about your experience at our Hyatt property. We truly appreciate your comments as they provide valuable insights that will help us identify areas for improvement. We are committed to addressing the issues you have raised to ensure that all our guests have a comfortable and enjoyable stay with us in the future. Your input is invaluable to us, and we will take immediate steps to rectify the shortcomings you have highlighted. Thank you once again for bringing these matters to our attention.

Dear GuestI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.We know that we are not perfect and there will always be things to improve, hence our commitment and mine as manager is and will be to improve day by day.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

Dear Dan,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Dear Erika,Thank you very much for your feedback. It is truly appreciated. We are looking forward to welcoming you back.Warm regards,Francisco.

Dear Roberta,Thank you very much for your email.It is truly appreacited, we hope to have th eopportunity of welcoming you soon.Warm regards,Francisco.

Dear Monique,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

Dear Eduardo,Thank you very much for your feedback.We regret the inconveniences that you have faced in your room. Unfortunately, the unexpected weather haven’t helped at all as well as the problems that showed up. Regarding the bracelet, it was found in your bath clothes and therefore giving to you as soon as we found it. There is no probe to accuse anybody in that matter. Due to these incidents, seven spa services were provided at no cost as a compensation. Mr. Eduardo, the satisfaction of our guests beside the security is our main priority. Hope to have a second chance to change your mind as this type of incidents did nor characterizes us. Warm regards,Francisco.

Dear Yeidy,Thank you very much for your feedback. We regret that your expectations were not fulfilled. Wish to have the opportunity of welcoming you again and revert your last stay. Warm regards,

Hello Andrew,We would like to thank you for sharing your all experience with us. This feedback is capital for our daily basics and operation. Looking forward to welcoming you soon.Our warmest regards,

Good morning, we are very sorry that was your experience, we will be working hand in hand with the corresponding departments to improve our food, in order to continue providing you with excellent service, we really appreciate your comment.

Dear Lavena,Thank you very much for your rating. It is truly important for us to keep our improvement in our daily operation. We would like to have a second opportunity to welcoming you back in order to achieve your expectations.Shall you have any additional suggestion, please do not hesitate to share it with us.Warm regards,

Dear Tigran,Thank you very much for you feedback. We are glad by knowing that you have had a lovely stay with us. We are looking to welcoming you soon. Our warmest regards.

Dear Nikhil,Thank you very much for you feedback and appreciation of our lovely property and team. We hope to have the opportunity of welcoming you soon.Warm regards,Francisco

Dear Gwen,Thank you very much for you feedback as well as for mention you concierge. He will be really happy once I informed him about your comments.Please, do not hesitate to give us the opportunity of welcoming you back as soon as possible.Our warmest regards,Francisco.

Dear Maria,Thank you very much for you feedback. We are so glad to see that we have reatched your expectations and we do hope to have the opportunity to welcoming you back soon.Warm regards,Francisco