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Opiniones de Sleep Inn & Suites Queensbury - Lake George

2.5 out of 5
Sleep Inn & Suites Queensbury - Lake George
906 State Route 9, Queensbury, NY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 474 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 393 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karen

Viaje familiar con niños
Good ubication.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rachel, el 14 mar. 2024
Hello Karen, Thank you for awarding us a perfect 5 out of 5 rating! We are thrilled to know that your experience at Sleep Inn & Suites, Queensbury, NY, met your expectations in every way.Our team strives to provide outstanding service and ensure that every guest enjoys a comfortable and memorable stay. Your satisfaction is our highest reward, and your feedback motivates us to continue delivering excellence.We look forward to the opportunity to welcome you back for another exceptional stay. Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

Gerry

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place for the money spent.
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel, el 10 may. 2024
Dear Gerry,Thank you for your review and the favorable rating of 4 out of 5 for your stay at Sleep Inn & Suites, Queensbury, NY. We are pleased to hear that you found our hotel to be a great value for the money spent.Our team strives to provide an exceptional experience at a reasonable price, and it's rewarding to know that we met your expectations. We are always looking for ways to enhance our service and facilities, so if there’s anything specific that you think could improve our offerings even further, we would love to hear your suggestions.We look forward to welcoming you back soon and hope to earn that extra point to achieve a perfect 5 out of 5 on your next visit. Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

virginia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel, el 4 may. 2024
Dear Virginia,Thank you for your outstanding 5 out of 5 rating! We are thrilled to know that your experience at Sleep Inn & Suites, Queensbury, NY, met all your expectations.Our team strives to provide exceptional service and ensure that every guest enjoys a comfortable and memorable stay. Your satisfaction is our highest reward, and your feedback serves as wonderful encouragement for us all.We look forward to the opportunity to welcome you back for another excellent stay.Warm regards,Rachel DuellGeneral Manager

4/10 Malo

Cynthia

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Staff tried to get into our room at 1030pm. Called front desk and they said our room was marked as vacant. Was very unsettling after that.
Se hospedó 1 noche en mayo de 2024
Respuesta de Rachel, el 4 may. 2024
Dear Cynthia,Thank you for taking the time to provide feedback on your recent stay at Sleep Inn & Suites, Queensbury, NY. We sincerely apologize for the unsettling experience you encountered due to the confusion regarding your room status. The security and comfort of our guests are our top priorities, and it is clear that in this instance, we fell short.Please be assured that this was an isolated incident and not reflective of our usual practices or standards. We are thoroughly investigating how your room was mistakenly marked as vacant and reviewing our procedures to ensure this does not happen again. Our team is being retrained to confirm the status of our rooms more carefully and to enhance communication between our staff to prevent a similar situation in the future.We understand how important a safe and secure environment is, especially in the privacy of your hotel room. We are committed to making the necessary improvements to regain your trust.We value your feedback and hope to welcome you back under better circumstances.Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

Takayuki, Scarsdale

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel, el 4 may. 2024
Given Takayuki's rating of 4 out of 5, here’s a suggested response:Dear Takayuki,Thank you for choosing Sleep Inn & Suites, Queensbury, NY, and for taking the time to rate your experience with us. We are pleased to receive a rating of 4 out of 5 and appreciate your feedback.While we are glad that you had a positive stay, we are always aiming for excellence and would love to know how we could have made your experience even better. If there were specific aspects of your stay that you felt could be improved, please do not hesitate to share them with us. Your insights are invaluable in helping us enhance our services and guest experience.We hope to have the opportunity to welcome you back soon, aiming to exceed your expectations and provide a 5-star experience.Warm regards,Rachel DuellGeneral Manager

6/10 Aceptable

Colleen

No le gustó: Servicios y condiciones de la propiedad
Ice machine only on first floor. Pool was stagnant. Exercise room only had 2 pieces of equipment. Centrally located, so that was good. Staff was friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Rachel, el 4 may. 2024
Dear Colleen,Thank you for sharing your review and for choosing Sleep Inn & Suites, Queensbury, NY. We appreciate your honest feedback, which helps us identify areas for improvement.We're glad to hear that you found our location convenient and our staff friendly, as we strive to provide excellent service to all our guests. However, we regret that some aspects of our amenities did not meet your expectations, particularly the ice machine availability, the condition of the pool, and the limited equipment in our exercise room. We understand how important these features are to the overall experience of our guests, and we are actively looking into enhancing these areas.We are committed to improving our facilities and ensuring that all amenities are well-maintained and accessible. Your comments are invaluable in this process, and we will take them into serious consideration as we plan future updates.We hope you will consider staying with us again so we can provide you with a better experience that more closely aligns with the high standards we aim to achieve. Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

Christopher

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel, el 4 may. 2024
Dear Christopher,Thank you so much for your fantastic 5 out of 5 rating! We are delighted to know that your stay at Sleep Inn & Suites, Queensbury, NY, met all your expectations.Our team strives to provide exceptional service and ensure that every guest enjoys a comfortable and memorable stay. Your satisfaction is our highest reward, and your feedback serves as wonderful encouragement for us all.We look forward to the opportunity to welcome you back for another excellent stay. Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bed was comfortable. The shower was large. Construction noise during the day was annoying, but I realized that it was early season and they needed to get work done to be ready.
Se hospedó 3 noches en abril de 2024
Respuesta de Rachel , el 25 abr. 2024
Hello James, Thank you for your review and for giving Sleep Inn & Suites, Queensbury, NY, a rating of 4 out of 5. We're glad to hear that you found the bed comfortable and the shower to your liking.However, we apologize for the inconvenience caused by the construction noise during your stay. We appreciate your understanding that this work is essential for us to enhance our facilities and provide our guests with an improved experience. We strive to conduct such necessary upgrades during times that minimize disruption, and we regret any disturbance this caused you.We are grateful for your feedback, as it helps us to balance the timing of our improvements with the comfort of our guests. We hope that on your next visit, you will experience the benefits of our completed renovations without any inconvenience.Thank you for choosing our hotel, and we look forward to welcoming you back under more peaceful circumstances.Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

Charles, Littleton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel , el 16 abr. 2024
Hello Charles, Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to know that your experience at Sleep Inn & Suites, Queensbury, NY, met all your expectations.Our team strives to provide exceptional service and ensure that every guest enjoys a comfortable and memorable stay. Your satisfaction is our highest reward, and your feedback serves as wonderful encouragement for us all.We look forward to the opportunity to welcome you back for another excellent stay. Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel , el 12 abr. 2024
Hello David, Thank you for staying with us at Sleep Inn & Suites, Queensbury, NY, and for taking the time to rate your experience. We are glad to receive a 4 out of 5 rating and appreciate your feedback.While we are pleased that your stay was largely positive, we are always striving for excellence and would love to know how we might turn that 4 into a 5 for your next visit. Your feedback is invaluable in helping us enhance our services and guest experience.We hope to have the opportunity to welcome you back soon and provide an even better experience that fully meets your expectations.Warm regards,Rachel Duell General Manager

10/10 Excelente

Jonathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Good place to put your head down and get somesl sleep. Has all the essentials and its clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Rachel , el 11 abr. 2024
Hello Jonathan,Thank you for the fantastic 5 out of 5 rating and for sharing your experience at Sleep Inn & Suites, Queensbury, NY. We're delighted to hear that you found our hotel a good place to rest and that it met all your essential needs while being clean.Our team strives to provide a comfortable, convenient, and clean environment for all our guests, and it's rewarding to know we achieved this during your stay. We believe the basics done well make a significant difference, and your feedback confirms we're on the right track.We look forward to welcoming you back for another restful visit. Warm regards, Rachel DuellGeneral Manager

8/10 Bueno

Jennifer

Se hospedó 1 noche en abril de 2024
Respuesta de Rachel , el 26 abr. 2024
Hello Jennifer, Thank you for your review and for rating Sleep Inn & Suites, Queensbury, NY, with a solid 4 out of 5. We are pleased to know that your stay with us was largely positive and appreciate you taking the time to share your feedback.While we are glad that you enjoyed many aspects of our service and facilities, we strive for excellence and are keen to learn how we might improve your experience to earn that perfect score on your next visit. If there were specific areas you felt could be enhanced, we would welcome any additional feedback you might have.We hope to have the opportunity to welcome you back soon, aiming to exceed your expectations and provide a 5-star experience.Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and my room was nice, very comfortable. I don't need a fancy hotel for business trips, this was perfect.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 27 mar. 2024
Hello Jonathan,Thank you very much for your splendid 5 out of 5 rating and for sharing your experience at Sleep Inn & Suites, Queensbury, NY. We're delighted to hear that you found our property clean, your room nice and comfortable, and our hotel perfectly suited to your needs for a business trip.We understand the importance of having a comfortable, convenient place to stay while traveling for business, and we're glad we could provide that for you. Our team takes great pride in maintaining a welcoming and tidy environment, and it's encouraging to know that their hard work has positively impacted your stay.We look forward to being your choice of accommodation for future business trips or any occasion that brings you back to the area. Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

Marya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was friendly and the hotel was overall very clean. The only drawback was the our refrigerator made a noise all night that kept us up. We asked for it to be checked out the next day or replaced but it was still making noise. We couldn’t unplug it so we had to turn it off, spoiling the food we had inside. The pillows were very lumpy-like they had been washed too many times. We asked for new pillows and they gave us slightly better ones. Overall, the place was clean and safe and very convenient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel , el 22 mar. 2024
Hello Marya,Thank you for choosing Sleep Inn & Suites, Queensbury, NY, and for sharing your experience with us. We're delighted to hear that you found our team friendly and our hotel very clean, contributing to a positive overall impression.However, we sincerely apologize for the inconvenience caused by the refrigerator in your room and the discomfort with the pillows. It's disappointing to learn that despite requesting assistance, the refrigerator issue persisted, affecting your comfort and resulting in spoiled food. This is certainly not the level of service we aim to provide, and we have addressed this with our maintenance team to ensure such issues are resolved more efficiently in the future.We also regret that the initial set of pillows provided did not meet your comfort expectations. While we're glad our staff was able to offer alternative pillows, we understand that this did not completely remedy the situation. Please be assured we're reviewing our bedding quality to prevent similar feedback from our future guests.Your comfort and satisfaction are of the utmost importance to us, and we're grateful for your feedback as it helps us identify areas for improvement. We're pleased that you found our location clean, safe, and convenient, and we hope these positive aspects, along with our commitment to addressing your concerns, will encourage you to consider staying with us again.Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Rachel , el 18 mar. 2024
Hello John, Thank you for awarding Sleep Inn & Suites, Queensbury, NY, with a perfect 5 out of 5 rating! We are thrilled to receive such positive feedback and are glad to know that your experience with us was exceptional.Our team strives to provide outstanding service and ensure that every guest enjoys a comfortable and memorable stay. Your satisfaction is our highest reward, and your feedback serves as wonderful encouragement for us all.We look forward to welcoming you back for another exceptional stay. If there’s anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

Carole

Viaje en pareja
Le gustó: Servicios
Très propre et personnel accueillant
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 14 mar. 2024
Hello Carole,Thank you for taking the time to share your wonderful experience at Sleep Inn & Suites, Queensbury, NY, on Expedia. We are thrilled to receive a perfect 5 out of 5 rating from you!It brings us great joy to know that you found our hotel to be very clean and our staff to be welcoming. Our team works diligently to ensure our guests enjoy a comfortable and welcoming environment, and your feedback is a testament to their hard work and dedication.We look forward to the opportunity to welcome you back for another exceptional stay. Warm regards,Rachel DuellGeneral Manager

6/10 Aceptable

Manon

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel , el 14 mar. 2024
Hello Manon, Thank you for choosing Sleep Inn & Suites, Queensbury, NY, and for taking the time to share your rating. We appreciate your feedback and are committed to providing our guests with the best possible experience.We notice that your stay did not fully meet your expectations, and we would welcome any specific feedback or areas where you felt improvements could be made. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and understanding your experience helps us to improve our services and facilities.We hope to have the opportunity to better serve you in the future and to elevate your experience to the 5-star level we strive for.Warm regards,Rachel DuellGeneral Manager

8/10 Bueno

Michael

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice but the is a fee for when you stay so just expect to pay extra and get it back later
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachel, el 14 mar. 2024
Hello Michael,Thank you for choosing Sleep Inn & Suites, Queensbury, NY, and for taking the time to share your feedback. We're pleased to hear that you had a nice stay with us and appreciate your rating of 4 out of 5.Regarding the fee mentioned, we understand how unexpected charges can be a concern. These are typically hold fees for incidentals, a common practice in hotels, intended to cover any potential incidental expenses during your stay. We assure you it is refunded upon check-out, assuming no incidental charges have been incurred. We apologize if this was not clearly communicated to you at the time of booking or check-in, and we will take steps to ensure our guests are better informed in the future.We're committed to transparency and making sure our guests feel fully informed and comfortable with all aspects of their stay, including any fees. Your feedback is invaluable in helping us improve our communication and services.We hope to have the opportunity to welcome you back, perhaps to earn that perfect score by exceeding your expectations in all areas, including clarity regarding any hotel policies or fees.Warm Regards, Rachel DuellGeneral Manager

10/10 Excelente

Santo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
convenient
Se hospedó 2 noches en febrero de 2024
Respuesta de Rachel , el 14 mar. 2024
Hello Santo,Thank you for giving Sleep Inn & Suites, Queensbury, NY, a perfect rating of 5 out of 5 and for highlighting the convenience of our hotel. We're delighted to know that our location and services met your needs and contributed to a seamless and enjoyable experience.Our team is committed to providing a comfortable and convenient stay for every guest, and your feedback serves as a wonderful testament to our efforts.We look forward to welcoming you back for another exceptional visit.Warm regards,Rachel DuellGeneral Manager

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 15 feb. 2024
Hello Tina, Thank you so much for the perfect rating of 5 out of 5 following your stay at Sleep Inn & Suites, Queensbury, NY. We are thrilled to see that you enjoyed your time with us to the fullest.It's our highest priority to ensure that every guest experiences comfort, satisfaction, and the best of our services, from the cleanliness of our facilities to the professionalism and friendliness of our staff. Knowing that we have achieved this goal during your stay is incredibly rewarding for the entire team.We look forward to the pleasure of welcoming you back in the future..Warm regards,Rachel Duell

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay
Room was clean, bed was comfortable, convenient area to be located, around many restaurants & stores to shop at. Very satisfied with hy
Se hospedó 1 noche en enero de 2024
Respuesta de Rachel , el 15 ene. 2024
Thank you for choosing Sleep Inn & Suites, Queensbury, NY, and for taking the time to share your wonderful experience with us. We are delighted to hear that you found your room clean and the bed comfortable, contributing to a pleasant and restful stay.It's also great to know that our location added to your satisfaction, offering convenient access to nearby restaurants and shopping options. We understand how important location is to our guests' overall experience, and we're glad you found our hotel to be ideally situated for your needs.Your satisfaction is our top priority, and knowing that you were very satisfied with your stay is the best compliment we could receive. We strive to maintain high standards of cleanliness and comfort, and your feedback is a testament to our team's efforts.We look forward to welcoming you back soon to Sleep Inn & Suites. It will be our pleasure to ensure that your next stay is just as enjoyable as this one.Sincerely, Rachel DuellGeneral Manager

10/10 Excelente

Dany

Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 4 ene. 2024
Thank you for providing a perfect rating of 5 out of 5 for your recent stay. We greatly appreciate your positive feedback and support.Your input helps us continue to provide excellent service to our guests.Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the future.Best Regards,Rachel DuellGeneral Manager

10/10 Excelente

Karin

Se hospedó 2 noches en diciembre de 2023
Respuesta de Rachel, el 25 ene. 2024
Hello Karin, Thank you for awarding Sleep Inn & Suites, Queensbury, NY, with a perfect 5 out of 5 rating. We are thrilled to know that your experience with us met your expectations to such a high degree.Your satisfaction is our top priority, and this rating is a wonderful affirmation of our team's efforts to provide excellent service and a comfortable stay for all our guests.We look forward to the opportunity to welcome you back in the future.Sincerely, Rachel DuellGeneral Manager

10/10 Excelente

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
This hotel was so amazing. The staff was wonderful. They were always smiling and greeting everyone. The rooms were super clean and beds were comfortable. They had a full breakfast that was delicious. Everything went so smooth.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rachel, el 29 dic. 2023
Thank you for sharing your fantastic feedback and perfect rating of 10 out of 10 regarding your recent stay at our hotel. We greatly appreciate your kind words.We're delighted to hear that you found our hotel amazing, our staff wonderful, and the rooms super clean with comfortable beds. Providing a pleasant and comfortable experience for our guests is our top priority.It's great to know that you enjoyed our full breakfast and found it delicious. We aim to provide a variety of options to satisfy our guests' taste preferences.We're pleased that everything went smoothly during your stay. Your satisfaction is our goal, and your positive feedback is truly appreciated.If there's anything specific you loved about your stay or if you have any further comments or suggestions, please feel free to let us know. We look forward to the opportunity to welcome you back for another wonderful stay in the future.Thank you for choosing our hotel. Safe travels until we see you again!Best Regards,Rachel DuellGeneral Manager

8/10 Bueno

Ch

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limited variety for breakfast, but clean and good ( eggs and sausage)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 29 dic. 2023
Thank you for sharing your feedback and rating of 4 out of 5 regarding your recent stay. We appreciate your comments.We're glad to hear that you found the breakfast to be clean and good, especially the eggs and sausage. We understand that variety is important, and we will take your feedback into consideration to improve the breakfast experience for our guests in the future.If you have any additional comments or suggestions, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay.Thank you for choosing our hotel. Safe travels, and we hope to welcome you back for another stay in the future.Best Regards,Rachel DuellGeneral Manager

6/10 Aceptable

Sean

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 26 dic. 2023
Thank you for sharing your rating of 3 out of 5. We appreciate your feedback, and if you have any specific comments or concerns regarding your stay that you'd like to share, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay.Sincerely, Rachel DuellGeneral Manager

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel , el 23 dic. 2023
Hello Thomas, Thank you for sharing your rating of 4 out of 5. We appreciate your feedback, and if you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay.Sincerely, Rachel DuellGeneral Manager

10/10 Excelente

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The woman who check me in was friendly, courteous and professional. The lobby was clean, warm and welcoming. The room was easily accessible, very clean, and well equipped with all needed conveniences.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 18 dic. 2023
Hello Jennifer,Thank you for taking the time to share your positive feedback about your recent stay at Sleep Inn & Suites. We're delighted to hear about your pleasant check-in experience, the cleanliness and warmth of our lobby, and the well-equipped, clean room.It's always our goal to provide a friendly, welcoming, and comfortable experience for our guests, and your comments are a great testament to our efforts.If there's anything specific you loved about your stay or if you have any further comments or suggestions to make your next visit even better, please feel free to share. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Thank you for choosing Sleep Inn & Suites. Safe travels until we see you again!Sincerely, Rachel DuellGeneral Manager

6/10 Aceptable

mario, Levis

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel , el 16 dic. 2023
Thank you for sharing your rating of 3 out of 5. We appreciate your feedback, and if you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay.Sincerely, Rachel DuellGeneral Manager

4/10 Malo

Thiago

Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 18 dic. 2023
Hello Thiago, Thank you for sharing your rating of 2 out of 5. We appreciate your feedback, and if you have any specific comments or concerns regarding your stay that you'd like to share, please feel free to let us know. Your input is valuable, and we're here to ensure you have the best possible experience during your stay.Sincerely, Rachel Duell

10/10 Excelente

George C

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My 1st time staying at Sleep Inn and what a great hotel. Price was very reasonable. My room was perfect and had all the amenities I like. Very clean and safe too. Breakfast was very good. Will definitely stay there again!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 14 dic. 2023
Thank you for choosing Sleep Inn and for sharing your fantastic experience! We're delighted to hear that your first stay with us was so enjoyable and that you found our hotel to be a great choice.It's wonderful to know that you appreciated the reasonable price, the well-appointed room with the amenities you like, and the overall cleanliness and safety of our property. Additionally, we're pleased that you enjoyed our breakfast offerings.We can't wait to welcome you back for another exceptional stay in the future. If there's anything specific you loved about your stay or if there are ways we can make your next visit even better, please don't hesitate to let us know. Your satisfaction is our top priority, and we look forward to hosting you again. Safe travels until then!

10/10 Excelente

Leisa

Viaje familiar
Le gustó: Servicios
Stay at this hotel !!! It was very clean & quiet. The breakfast was great, had everything- sausage, bacon, eggs, waffles, bagels. The lady working in the breakfast area was amazing- so nice !! She was awesome at her job! My husband and I travel a lot and stay in hotels - this one was by far better than than average. Will definitely be back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 14 dic. 2023
Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your praise for the cleanliness, quietness, and breakfast offerings is greatly appreciated.It's especially heartwarming to know that our breakfast area staff made a positive impression on you. We'll make sure to pass on your compliments to her; she plays a crucial role in creating a welcoming atmosphere for our guests.Your loyalty and plans to return mean a lot to us. We can't wait to welcome you and your husband back for another exceptional stay in the future. If there's anything specific you loved about your stay or if there are ways we can make your next visit even better, please don't hesitate to let us know. Safe travels until we see you again!

8/10 Bueno

David

Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel, el 14 dic. 2023
Thank you for sharing your rating of 8 out of 10. Your feedback is valuable, and it helps us understand your experience better. If you have any specific comments or suggestions to further improve your experience in the future, please feel free to share them. We're here to ensure you have a great stay, and your input is important to us.

8/10 Bueno

Carolyn

Se hospedó 2 noches en diciembre de 2023
Respuesta de Rachel , el 26 dic. 2023
Hello Carolyn, Thank you for sharing your rating of 4 out of 5. We appreciate your feedback, and if you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay.Sincerely, Rachel DuellGeneral Manager

10/10 Excelente

Agim

Le gustó: Limpieza, servicio y personal, servicios
Is good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rachel , el 14 dic. 2023
Thank you for letting us know that a 5 out of 5 rating is good in your feedback. We appreciate your positive assessment, and we're here to assist you further if you have any more questions or comments. Your satisfaction is important to us, and we aim to provide the best possible service.

8/10 Bueno

richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Rachel, el 22 nov. 2023
Thank you for your rating. If there's anything specific you'd like to share about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and strive to provide the best possible service to our guests. If you have any questions or if there's anything we can do to assist you, please don't hesitate to reach out.Best regards,Rachel DuellGeneral ManagerSleep Inn

10/10 Excelente

Margeau

Le gustó: Servicio y personal
The alarm went off 1x in the middle of the night and 1x early in the am. The refrigerator made noise the whole night. My child and I kept waking up the whole night and we Hardly slept. I told the manager and she listened kindly. Wish I stayed somewhere else to have slept during the night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de rach, el 21 nov. 2023
I'm sorry to hear about the disruptions during your stay, particularly with the alarm and noise from the refrigerator. Quality sleep is crucial, and it's unfortunate that your experience was impacted. I appreciate you bringing this to our attention, and I want to assure you that we will address these issues to prevent similar occurrences in the future.If there's anything specific you would like us to do or if you have additional details to share, please feel free to provide more information. We value your feedback, and we want to make sure we take appropriate measures to improve our services.Thank you for your understanding, and I hope we have the opportunity to welcome you back for a more comfortable stay in the future.Best regards,Rachel DuellGeneral ManagerSleep Inn

6/10 Aceptable

Frank

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Rach, el 31 oct. 2023
Thank you for your rating of 3 out of 5 for your recent stay at the Sleep Inn & Suites in Queensbury, NY. We appreciate your feedback and would like to know more about your experience to help us improve.If you have specific comments or suggestions regarding your stay, please don't hesitate to share them with us. Your input is valuable, and it will help us make the necessary improvements to enhance our guests' experience.We hope to have the opportunity to better serve you in the future and provide you with an even more satisfying stay.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

8/10 Bueno

Francois

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On ne peut se tromper en plus ,très bon déjeuner, personnel à la réception et au déjeuner acceuillante et professionnel.
Se hospedó 3 noches en octubre de 2023
Respuesta de Rach, el 31 oct. 2023
Nous vous remercions chaleureusement pour votre commentaire positif et élogieux sur votre récent séjour au Sleep Inn & Suites à Queensbury, NY. Nous sommes ravis de voir que vous avez apprécié votre expérience chez nous.C'est formidable de savoir que vous avez trouvé notre petit-déjeuner excellent et que notre personnel à la réception et au petit-déjeuner vous ait accueilli avec professionnalisme. Nous mettons un point d'honneur à offrir un service chaleureux et de qualité à nos clients, et vos commentaires sont une belle récompense pour nos équipes.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous continuerons à faire de notre mieux pour que votre séjour soit encore plus mémorable.Si vous avez d'autres commentaires ou suggestions à partager, n'hésitez pas à nous les faire part. Votre avis est précieux pour nous.Merci d'avoir choisi le Sleep Inn & Suites, Queensbury, NY.Cordialement,Rachel DuellDirectrice GénéraleSleep Inn & Suites, Queensbury, NY

6/10 Aceptable

Amedeo

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Convenient
Se hospedó 2 noches en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
We're delighted to hear that you found our hotel convenient for your needs. If you have any specific comments or suggestions related to your stay, please feel free to share them with us. Your feedback is important, and we're here to make your future visits even more convenient and enjoyable.Thank you for choosing Sleep Inn & Suites, Queensbury, NY. We look forward to welcoming you back in the future.Best regards,Rachel DuellGeneral ManagerSleep Inn & Suites, Queensbury, NY

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only negative was the steps and hall carpets were really dirty and stained.
Se hospedó 1 noche en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
We appreciate your feedback and are grateful for your honesty. We apologize for the inconvenience you experienced due to the dirty and stained steps and hall carpets during your stay at the Sleep Inn & Suites in Queensbury, NY.Maintaining a clean and welcoming environment is a top priority for us, and we take your comments seriously. Rest assured, we will address this issue promptly to ensure a more pleasant and comfortable experience for our guests in the future.Your input is vital in helping us make improvements, and we thank you for bringing this to our attention. If you choose to stay with us again, we are committed to providing a cleaner and more enjoyable atmosphere.We appreciate your choosing Sleep Inn & Suites, Queensbury, NY, and we hope to have the opportunity to better serve you in the future.Best regards,Rachel DuellGeneral ManagerSleep Inn & Suites, Queensbury, NY

6/10 Aceptable

Doug

Le gustó: Servicio y personal
Housekeeping did not provide clean towels or make the beds. Front desk brought clean towels once we called. Room needs paint and several electrical outlets did not work.
Se hospedó 2 noches en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
Thank you for taking the time to share your experience at the Sleep Inn & Suites in Queensbury, NY. We genuinely appreciate your feedback, and we apologize for the inconveniences you encountered during your stay.We're truly sorry that your room did not meet the standards we strive to provide. It's disappointing to hear that housekeeping missed providing clean towels and making the beds. We have discussed this with our housekeeping team to ensure this doesn't happen in the future. We're pleased to hear that our front desk team was responsive in providing you with clean towels when you contacted them.Regarding the issues with the room's condition, including the need for paint and non-functional electrical outlets, we're sorry for the inconvenience. We'll have our maintenance team look into these issues promptly to make the necessary repairs and improvements.Your feedback is essential for us to address these issues and ensure a better experience for our guests. We hope that you would consider staying with us again in the future, as we're committed to providing a more comfortable and enjoyable visit.Once again, we apologize for the issues you encountered and thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Servicios
Front staff was better at night than morning. Carpet super dirty. Bed very uncomfortable. Breakfast was good.
Se hospedó 2 noches en octubre de 2023
Respuesta de Rach, el 31 oct. 2023
We appreciate your feedback and the time you've taken to share your experience at the Sleep Inn & Suites in Queensbury, NY. Your comments are important to us, and we're sorry to hear that your stay had some ups and downs.We're pleased to hear that you found the night staff to be accommodating. However, we apologize for any inconsistency in service you may have experienced in the morning. Your feedback will be shared with our team to ensure a more consistent and positive guest experience.We're sorry to hear that you found the carpet to be dirty and the bed uncomfortable. We take cleanliness and guest comfort seriously, and we'll work on addressing these issues to improve the overall quality of our rooms.It's great to hear that you enjoyed the breakfast during your stay. We aim to provide a satisfying dining experience for our guests.Your feedback is important in helping us make improvements, and we hope that you would consider staying with us again in the future. We're committed to providing a more comfortable and enjoyable visit.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

6/10 Aceptable

Jonathan

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
Thank you for sharing your rating of 6 out of 10 for your recent stay at the Sleep Inn & Suites in Queensbury, NY. Your feedback is important, and we would like to know more about your experience to make necessary improvements.If you have specific comments or suggestions related to your stay that could help us enhance our services, please feel free to share them. Your input is invaluable in helping us provide a better experience for our guests.We hope to have the opportunity to better serve you in the future and provide you with a more satisfying stay.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

8/10 Bueno

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
avg. clean and good service
average room accommodations, room clean, hallway carpet icky, entrance door end of hall by room not functional, no for-warning. Desk, great, breakfast attendant great,
Se hospedó 1 noche en octubre de 2023
Respuesta de Rach, el 31 oct. 2023
We appreciate your detailed feedback regarding your recent stay at the Sleep Inn & Suites in Queensbury, NY. Your comments are invaluable to us, and we're pleased to know about the positive aspects of your stay, as well as the areas where we can make improvements.We're glad to hear that your room was clean and that you found our front desk and breakfast attendant to be great. Providing excellent service is a top priority for us, and we'll make sure to pass on your kind words to our team.We apologize for the condition of the hallway carpet and the non-functional entrance door at the end of the hall. Your feedback will be shared with our maintenance and housekeeping teams to address these issues and make necessary improvements.We appreciate your honesty and thank you for choosing Sleep Inn & Suites, Queensbury, NY. Your feedback will help us enhance our guests' experience in the future.If you have any further comments or suggestions, please feel free to share them.Best regards,Rachel DuellGeneral Manager

10/10 Excelente

Jill

Se hospedó 1 noche en septiembre de 2023
Respuesta de Rach, el 10 nov. 2023
Thank you for the 5-star rating! We're delighted to see that you had a positive experience during your stay. If you have any specific comments or suggestions to share, or if there's anything else we can assist you with, please feel free to let us know.We appreciate your choice to stay with us, and we look forward to welcoming you back on your future visits.Best regards,Rachel DuellGeneral Manager

6/10 Aceptable

Alan

Se hospedó 7 noches en octubre de 2023
Respuesta de Rach, el 31 oct. 2023
Thank you for providing a rating of 3 out of 5 for your recent stay at the Sleep Inn & Suites in Queensbury, NY. We appreciate your feedback, and we're committed to making improvements based on your comments.If you have any specific suggestions or further comments regarding your stay, please don't hesitate to share them with us. Your input is vital in helping us enhance our services and provide a better experience for our guests.We hope to have the opportunity to better serve you in the future and provide you with a more satisfying stay.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

8/10 Bueno

Ann

Le gustó: Servicio y personal y comodidad de las habitaciones
Family Visit to Glens Falls
The room was clean but in an older section of the hotel. The room could have used a good deep cleaning.
Se hospedó 2 noches en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
We appreciate your feedback regarding your recent stay at the Sleep Inn & Suites in Queensbury, NY. Your comments are important to us, and we're glad to hear that you found the room clean. However, we apologize for the condition of the room in the older section of the hotel.Your feedback about the room needing a deep cleaning will be shared with our housekeeping team to ensure that we address this issue promptly and provide a more comfortable and pleasant environment for our guests.We're committed to making improvements based on your comments, and we hope that you would consider staying with us again in the future, where we can provide a more satisfying experience.If you have any specific suggestions or further comments, please feel free to share them with us. Your input is invaluable.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

10/10 Excelente

Dhamon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would recommend if your looking for someplace to unwind it was nice and quiet.
Se hospedó 1 noche en octubre de 2023
Respuesta de Rachel, el 31 oct. 2023
Thank you for sharing your recommendation. We appreciate your feedback, and we're delighted to hear that you found the Sleep Inn & Suites in Queensbury, NY to be a nice and quiet place to unwind. Providing a peaceful and relaxing environment for our guests is one of our goals, and it's great to know that you had a tranquil experience.If you have any further comments or suggestions to help us improve, please don't hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager

8/10 Bueno

Tracy

Viaje familiar
Le gustó: Limpieza
Great location but could be a little cleaner
Se hospedó 1 noche en septiembre de 2023
Respuesta de Rach, el 31 oct. 2023
Thank you for sharing your feedback about your recent stay at the Sleep Inn & Suites in Queensbury, NY. We appreciate your comments, and we're pleased to hear that you liked our location.We apologize for any cleanliness issues you may have encountered during your stay. Your feedback will be shared with our housekeeping team to ensure that we address this concern and provide a cleaner and more comfortable environment for our guests in the future.Your input is important to us, and we're committed to making improvements based on your comments. We hope you would consider staying with us again, and we'll do our best to provide a more satisfying experience.If you have any specific suggestions or further comments, please feel free to share them.Thank you for choosing Sleep Inn & Suites, Queensbury, NY.Best regards,Rachel DuellGeneral Manager